Total 5 job vacancies by Dnata Singapore Pte. Ltd.

Reporting to: Head of Business Planning & Performance

Position Overview:

At dnata we take pride in leading the aviation industry through optimisation and innovation, and a key enabler to maintaining this position is an effective project management. Therefore, we are searching for an enterprising Project Manager who shares our determination to deliver our vision of being the worlds most admired air and travel services provider. The ideal candidate will have a sharp business mind and proven ability to strategize and implement high-level program initiatives. As a natural leader, this person should have strong talent for project coordination and delegation. Ultimately, the project manager should be motivated by a desire to optimize productivity and nurture program success from inception to completion.

Key Responsibilities:

• Strategize, implement, and maintain project initiatives that adhere to organizational objectives
• To oversee and/or lead multiple initiatives simultaneously through all four project management phases (planning, build-up, implementation, and closeout, ensuring program goals are reached
• Develop project assessment protocols for evaluation and improvement
• Meeting with stakeholders, senior leadership to discuss project status and goals
• Manage budget and funding channels for maximum productivity
• Pro-actively manage and resolve project challenges, time slippage, scope creep, quality issues, and people
• Establish and maintain relationships with relevant stakeholders, providing regular updates on project status and goals; whilst holding project team members accountable to ensure that projects adhere to scope, schedule, and budget
• Understand and adhere to dnata policies, governance, and legal guidelines, ensuring given projects are in full compliance; to protect and maintain shareholder / brand value
• Carry out additional duties as may be reasonably requested by the leadership team
• Consistently project a professional, confident, controlled and customer service focused attitude and demeanour
• Promote and personally invest in dnata4good, our employee-driven initiative that recognises the communities we serve by supporting charities and community development projects that align with our charitable pillars
• Contribute to a safety-first environment and work within Workplace Health and Safety policies, procedures, and guidelines at all times
• Be a role model for dnata’s values: safety and security, performance driven, delighting customers, imagination, respect and service excellence
• Live and champion dnata’s Environment Sustainability Framework, meeting our commitment to our three priority focus areas; to reduce emissions, consume responsibility and protect wildlife & habitats

Requirements:

• Bachelor’s degree and/or equivalent experience and/or relevant professional qualification (such as PMP, PRINCE2, Six Sigma)
• Advanced​ ​​project control system skills​; including a high competency in all Microsoft Office applications
• Highly organised with the ability to multi-task including expert and seamless time management skills
• Able to handle sensitive information with discretion and to maintain confidentiality at all times
• Outstanding influencing skills and a proven ability to deal at all levels within a global business, combined with a sound knowledge of effective stakeholder management best practice and managing expectations
• Strategic mindset to be able to align the projects with dnata’s broader strategic objectives, understanding big picture and long-term goals.
• Strong analytical and problem-solving abilities
• Excellent communication, interpersonal and presentation skills, working with all levels of management
• Can obtain security clearance and qualify for an air-side security pass (no legal restrictions)

Position Overview:

The Head of Business Planning and Performance will be a strategic leadership role responsible for driving operational excellence, resource optimization, and continuous improvement across Aviation Ground Handling operations. This role will play a critical part in aligning business objectives, managing complex projects, and developing organizational capabilities through robust learning and development initiatives, while working closely with all the local internal and external stakeholders.

Key Responsibilities:

1) Resource Planning and Optimization

· Develop and implement comprehensive resource planning strategies for ground handling operations

· Conduct in-depth analysis of workforce requirements, creating detailed staffing models that balance operational efficiency with cost-effectiveness

· Design and maintain dynamic workforce scheduling systems that ensure optimal resource allocation across different airport locations and operational shifts

· Utilize advanced analytics and forecasting techniques to predict future resource needs and potential operational challenges

2) Project Management

· Lead complex cross-functional projects within ground handling operations

· Develop and maintain project management frameworks and methodologies

· Create detailed project plans, define clear milestones, allocate resources, and monitor progress against strategic objectives

· Implement robust performance tracking and reporting mechanisms

· Manage risk assessment and mitigation strategies for key operational initiatives

3) Learning and Development

· Design and implement comprehensive training and development programs for ground handling personnel

· Develop competency frameworks and skills matrices for different ground handling roles

· Collaborate with operational leaders to identify skill gaps and design targeted learning interventions

· Ensure continuous training, cross training and skills development for ground handling

4) Performance Management

· Develop and track key performance indicators (KPIs) for ground handling operations

· Create performance dashboards and reporting mechanisms to provide actionable insights

· Implement continuous improvement methodologies

· Conduct regular performance reviews and audits against industry standards

5) Strategic Planning

· Contribute to the development of long-term business strategies for ground handling operations

· Provide data-driven recommendations to senior leadership

· Support budget planning and financial forecasting

· Analyze market trends and competitive landscapes to inform strategic decision-making

6) Others

· Carry out additional duties as may be reasonably requested by the leadership team

· Consistently project a professional, confident, controlled and customer service focused attitude and demeanour

· Promote and personally invest in dnata4good, our employee-driven initiative that recognises the communities we serve by supporting charities and community development projects that align with our charitable pillars

· Contribute to a safety-first environment and work within Workplace Health and Safety policies, procedures, and guidelines at all times

· Be a role model for dnata’s values: safety and security, performance driven, delighting customers, imagination, respect and service excellence

· Live and champion dnata’s Environment Sustainability Framework, meeting our commitment to our three priority focus areas; to reduce emissions, consume responsibility and protect wildlife & habitats

Requirements:

· Education: Bachelor’s degree or equivalent experience; relevant professional qualifications (e.g., PMP, PRINCE2, Six Sigma) preferred.

· Experience: 7-10 years in aviation ground handling, resource planning, or similar operational roles.

· Skills & Expertise:

a. Proven project management track record.

b. Proficiency in data analysis, workforce planning tools, and visualization software.

c. Strong understanding of aviation regulations and industry best practices.

d. Strategic mindset with the ability to align projects with broader business goals.

e. Outstanding leadership, team development, and stakeholder management skills.

f. Excellent organizational, multi-tasking, and time management abilities.

g. Expertise in change management, confidentiality, and discretion.

h. Proficiency in Microsoft Office, advanced Excel, project management, and reporting tools.

· Other Requirements:

a. Ability to obtain security clearance for an air-side security pass.

b. Commitment to environmental sustainability and safety-first principles.

Summary

The Resource Planning Manager is responsible to his team to maximizing the utilization of available resources through the provision of medium-term tactical planning and production of staff rosters, ensuring the is responsible for the provision of rosters considering fluctuations in flight volumes, feedback from Resource Allocator teams, and other operational data sources.

Duties and Responsibilities

• Be a role model for dnata’s values: safety and security, performance driven, delighting customers, imagination, respect and service excellence
• Uphold the highest standards by ensuring policies, governance, and legal guidelines are effectively communicated and adhered to by all stakeholders, protecting our shareholder and brand value
• Provide an independent view regarding the most effective utilization of all resources. Support the allocation of resources in through long-term planning. Direct and support Resource Planners and Resource Allocators to effectively resource shifts on a monthly to 24/7 basis through three distinct phases:
• Pre-planning - considering the expected demands, schedules, and roster resources pre-plan the allocation of tasks 24-72 hours in advance of the shift
• Shift-planning - during the shift prior and/or at the start of the appropriate shift, considering the actual availability of resources (Manpower, Equipment, and Facilities), re-check the pre-plan and undertake the detailed allocation of all resources ensuring that allocation is undertaken according to load
• Real-time - considering the availability of resources and the dynamic operational environment, undertake all aspects of the real-time allocation of resources in-line with the actual loads
• Improve operational efficiency and productivity by utilizing specialist knowledge of the decision support systems including but not limited to Resource Management System (RMS), Real-Time Control (RTC), Multi-Access Check-in System (MACS) and other dnata or third-part Management Information Systems (MIS).
• Actively work with the Duty Managers, Resource Planners and Resource Allocators by providing expert advice, input and direction in order to respond to dynamic changes during rostering including but not limited to annual leave planning, long term workplace injuries or sickness.
• Effectively communicate the rostering plan to the appropriate staff, seeking input and review to ensure that front-line staff inputs are reviewed and accounted for in the continual improvement of rostering coverage.
• Ensure compliance with all workplace safety, security, and health policies and procedures
• Champion dnata's Environment Sustainability Framework, living our commitment to reducing emissions, responsible consumption, and the protection of wildlife and habitats, while promoting sustainability and environmental stewardship within the aviation sector
• Be a brand ambassador, representing dnata in a professional and brand-aligned manner, reflecting our values and business strategy in public speaking engagements and representational appearances

Requirements

• Minimum Degree or Diploma from a recognized tertiary institution with minimum 5 years in a management or leadership role
• Minimum 10 years’ relevant industry experience, with a demonstrable sound knowledge of airport operations and customer service with an airline, airport, or ground handling company
• Strong analytical ability, diagnostic and problem-solving skills, with ability to anticipate future needs to make strategic decisions on optimising resource utilisation
• Excellent time management, prioritization, with creative and lateral thinking
• Must possess advanced computer skills with an awareness of specialist applications, packages, programme languages, and high proficiency of MS-Office
• Excellent communication in English, both written and spoken
• System user training required on Inform suite. Knowledge of the Inform suite is highly advantageous.

Summary

The Resource Planner is responsible for short-term planning, development and review of resource plans and rosters ensuring optimal allocation of the key operational resources including manpower, equipment and facilities. This role will cover short-term planning of at least 48 hours to 1 month ahead and also on the day of operation if required.

The Resource Planner will be planning for rosters across all ground handling functions regularly, and as required by the business. The Resource Planner works on fixed hours over 5 days’ week across weekdays and weekends.

Duties and Responsibilities

• Accountable for ensuring that the allocation of resources is undertaken independently, withoutprejudice, and in-line with the planned business needs, the dynamic real-time operational demands,and the unscheduled customer requirements; whilst achieving the targeted levels of the currentService Level Agreements
• Manage the issued rosters and ensure optimal staff coverage
• Actively work with the Operational shift in-charge by providing expert advice, input, and direction in order to respond to dynamic changes during the shift; for example, in cases of staff sickness or absence actively review allocation plans and make recommendations as to whether replacement or over-time is required. Undertake actions as agreed to update the administrative section regarding staff non-attendance
• Identifying potential risks to staffing and equipment availability and developing strategies to mitigate these risks. This includes planning for emergencies, labour shortages, equipment failures, and other unforeseen challenges.
• Provide the Resource Planning Manager with strategic analysis on “what-if” scenarios by finding efficiency-increasing ways to roster staff and preview and review the allocation of resources and interfere where necessary
• Strict adherence to the policies prevalent to resource planning, such as return to work policies and conforming to the Employment act guidelines
• Effectively communicate the resource allocation plan to the resources either directly or via the operational shift in charge and continually monitor the progress of the assigned tasks to the resources.
• Maintain regular coordination and communication with resource planning team and IT to ensure that the decision support systems deliver functional results and are configured in line with the operational needs. Keep up-to-date with all existing and new system functionalities for the systems relevant to the allocation function.
• Monitor the effectiveness of the allocation plan and continually feedback recommendations regarding roster solutions and resource engagement standards to the relevant resource planning team. Continuously keep up-to-date on the service and resource levels agreed by the departments through coordination with the relevant standards and procedures staff, line managers and supervisors.
• Ensure compliance with all workplace safety, security, and health policies and procedures

Requirements

• Minimum Diploma from a recognized tertiary institution
• Min. 7 years of experience in Planning, Rostering or Optimisation roles
• Strong analytical ability, diagnostic and problem-solving skills, with ability to anticipate future needs to make strategic decisions on optimising resource utilisation
• Excellent time management, prioritization, with creative and lateral thinking
• Must possess advanced computer skills with an awareness of specialist applications, packages, programme languages, and high proficiency of MS-Office
• Excellent communication in English, both written and spoken
• System user training required on Inform suite. Knowledge of the Inform suite is highly advantageous.
• Prior experience or knowledge of the aviation industry will be advantageous. Understanding the dynamics of aircraft scheduling, crew allocation, and airport operations (especially RBS and Cargo) can be beneficial.

Summary

The Lead System Analyst - Business Intelligence is responsible for providing relevant foresight, drilled down qualitative analysis and forecasts for better decision making of the teams he/she is partnering and closely with colleagues to develop effective solutions for our customers using the DW and BI applications.

Duties and Responsibilities

• IT Business Partnering – Analytics & Reporting
• Engage with stakeholders in order to understand their business processes, imperatives, constraints and priorities
• Build, develop and maintain automated reporting systems, dashboards and performance metrics that support key business decisions
• Discover insights that will guide strategic decisions and uncover optimization opportunities by using advanced analysis techniques
• Examine, interpret and report results of analytical initiatives to team members/stakeholders.
• Prepare relevant presentations, reports and analysis to provide foresight to local, regional and global management.
• Understand how the data is generated throughout the systems (when and how / during which processes and activities / data flows)
• Manage the development pipeline for fast solution delivery
• Design, develop and deploy data analytics solutions for company – Data visualization, Data Source & Data model designs
• Communicate developed data analytics solutions to the organization
• Monitor usage patterns and remedial initiatives to entrench usage
• Perform deep data investigation into data incident issues. This is needs a good combination of knowledge of company data & business model, source application systems and data transformation processing
• Case management of data investigation support requests
• Any other duties as requested
• Provide BI expertise and ensure standard quality of BI outputs
• Manage providing system functionality, dashboards and other reporting deliverables from business requirements and to carry out both functional and account management duties

Requirements

• Degree in Computer Science, Business Technology or equivalent.
• Solid experience in designing solutions across different business functions
• Strong Financial acumen
• Experience in working withDatalake, managing data flows that integrate information from various sources into a common pool implementing data pipelines based on the ETL model.
• Strong Tech lead in Development, problem-solving skills, and algorithms.
• Solid expertise in Data Analytics tools & technologies – PowerBI, Tableau, Azure Data warehouse or equivalent, SQL, Python, R-Language, SAP DW.
• Developing end to end data analytic project with Azure CLoud data extraction, modeling to visualization in logistics, warehouse and supply chain management environment
• Strong competency in building complex data marts using SQL and Python; developing end to end data analytic project with modeling to visualization in logistics, warehouse and supply chain management environment
• 7+ years of experience creating complex reports and dashboards in Power BI, (or similar)
• Experience in interactions with senior management
• Preferred experience in Aviation, Logistics and Transport industry