- Manage Customer Requests:
First point of contact for customers regarding Sales Support requests:
- Handle information, documentation, questionnaires, enter CRM cases regulatory/quality requests and follow up including reminders.
- Handle incoming communication (telephone calls, mails, requests, …), forward messages to the right people according to priorities, secure follow-up and check deadlines.
- Interact with internal functions at local and HQ level to ensure required support.
- Handle all sample requests and follow-up.
- Coordinate and follow-up all customer complaints to ensure resolution and closure in best delay- I-CCR tool.
- Provide Administrative Support
- Screen, prioritize and retrieve relevant information to support the Sales team.
- Manage Sales Contract, Document Signatures (DSM side), contract storage and annual contract pricing quotation creation when required.
- Local Microsoft Office Teams Folder maintenance (where needed).
- Contribute to projects implementation including regional ones.
- Attending internal meetings (when required).
- Co-ordinate rebate approval (when required).
- Review and analyze forecast.
- Support in CRM use and data hygiene.
- System Support
- Support new Accounts setup and maintenance in SAP via QUADS
- Support and onboarding customers to DSM Customer Portal.
- IBP forecast
- Sales data in NWP/Power BI
- Take initiative in manager’s absence
