Total 2 administrative assistant job vacancies in Business Management / Project / Planning category in LTA SMO (MAIN)

Key Job Purpose:

NTU College of Humanities, Arts and Social Sciences (CoHASS) is a union of four Schools and two Centres – the School of Art, Design and Media (ADM), the School of Humanities (SoH), the School of Social Sciences (SSS), the Wee Kim Wee School of Communication and Information (WKWSCI), the Nanyang Centre for Public Administration (NCPA) and the Centre for Contemporary Art (CCA). We are currently home to more than 6,000 students, as well as faculty, research and administrative staff.

The incumbent will work closely with the Senior Assistant Director, as well as the Professional & Continuing Education (PaCE) to achieve the Continuing Education (CE) goals and operational excellence for CoHASS. This involves understanding the lifelong learning market trend, government Continuing Education (CE) initiatives, and the University's CE mission and strategic goals and objectives to promote lifelong learning to its alumni, the industry, and the general community.

The incumbent is expected to manage all sales and marketing inquiries and leads generated from online, digital, mobile, roadshow/onsite/campus campaigns and info-sessions. An experienced and hands-on telesales lead who is meticulous in the leads management process, familiar with database management, excel, and using Customer Relationship Management (CRM) as tracking and reporting tools will thrive in this role.

Key Responsibilities

• Interface between College and Schools to harmonise the outreach strategies, implementation plans, and efforts and support the Schools in their outreach

• Manage upstream activity, including attending to all leads generated from sales and marketing campaigns and inquiries, drive lead conversion and reporting. Work with Professional & Continuing Education (PaCE) to support queries pertaining to operational matters

• Work closely with internal teams to execute sales and marketing activities to promote College capabilities and demand generation programs through on and offline campaigns, events, media releases, case studies, or websites

• Manage downstream activity, including working with PaCE Operation Team to ensure smooth delivery of courses and learner’s journey and experience management

• Oversee the whole process of managing and responding to enquires, constantly engage them with regular updates of the programmes available, and eventually work towards the goal of having them sign up for the programmes

• Support in formulating sales and marketing tactics in line with the college’s priority, and business objectives

Competencies and Qualification Requirements:

• Degree in Business Management/ Marketing/ Mass Communication from a recognized university

• Knowledge on Search Engine Optimization (SEO) / website design/ Electronic Direct Mail (EDM) will be an added advantage

• Familiar/ well versed in using Customer Relationship Management (CRM)/ database management tools for tracking of leads, enquiries, and reporting purpose

• Possess minimum 5 years of inbound and outbound sales experiences

• Experience in hunting and farming sales in the Higher Education landscape. Professional services, and Consultative sales experience will be considered

• Proven ability to convert leads into sales, demonstrated success from the funnel and lead management to close sales (registered + fee paid), and work with the sales operations/delivery teams to hand over the customer

• Experience in implementing sales and marketing tactics, support proposal development, monitor, review and report on progress

• Proficient in photo and video editing & tools

• Excellent verbal and written communications skills that are persuasive, influential and compelling

• Ability to manage multiple projects and priorities with competing deadlines

As the Business Development Lead for Enterprise Learning Solutions, you will play a pivotal role in our business development efforts, expanding our continuing education Programmes to the enterprise market in Singapore and beyond. You will lead our successful team to further increase market share, create new revenue streams, and seize opportunities through a comprehensive sales strategy, partnerships with university schools, and collaborations with industry and trade partners.

Responsibilities:

1. Leadership for Business Development:

• Execute Enterprise business development strategy aligned with our institution's mission.

• Continuously assess market dynamics and identify opportunities for aggressive growth, market share acquisition, and new revenue streams through collaborations.

2. Revenue Generation, Growth, and Market Share:

• Drive substantial revenue growth, targeting specific market share goals through the acquisition of new clients, expansion of existing partnerships, and exploration of innovative revenue opportunities.

• Forge strong relationships with corporate clients to secure recurring business and establish market dominance.

3. Collaboration with Industry and Trade Partners:

• Proactively engage industry and trade partners to create mutually beneficial collaborations, revenue-sharing agreements, and innovative training opportunities.

• Leverage external partnerships to develop new revenue streams and expand our presence in corporate training.

4. Team Leadership and Development:

• Recruit and mentor sales professionals, fostering a culture of excellence and market share growth.

• Set clear performance objectives and provide professional development opportunities to drive team success.

5. Programme Development and Customization:

• Oversee the development and customization of training Programmes, ensuring they capture market share, diversify revenue streams, and meet the unique needs of corporate clients.

• Ensure training Programmes remain ahead of industry trends and aligned with best practices.

6. Engagement with Clients and Industry Partners:

• Serve as the primary point of contact for key clients and partners, maintaining robust relationships while gaining insights into their training needs and collaborative opportunities.

• Collaborate closely to deliver tailored training solutions that secure market leadership and generate new revenue streams.

7. Quality Assurance:

• Establish and maintain quality assurance processes to ensure consistent, high-quality training Programme delivery.

• Continuously evaluate training effectiveness and drive improvements.

8. Financial Oversight:

• Manage the budget for the enterprise training division, optimizing profitability while supporting revenue diversification.

9. Market Research and Analysis:

• Stay updated on industry trends, competitive offerings, and emerging technologies in corporate training.

• Conduct market research to pinpoint and capitalize on market share expansion and new revenue opportunities.

10. Compliance and Reporting:

• Ensure all training Programmes meet service-level agreements and contractual obligations, reinforcing our market leadership.

• Provide transparent and insightful reports to senior leadership on market share expansion, revenue diversification, and industry collaboration.

Requirements:

• Tertiary education with a minimum of 12 years of relevant experience and industry connections.

• Proven track record in enterprise training or corporate learning, driving revenue growth, market leadership, and revenue diversification through collaborations.

• Exceptional leadership and team management skills.

• A self-started and strategic thinker with the ability to translate vision into actionable and measurable plans.

• Deep industry knowledge and commitment to delivering high-quality training solutions.

• A data driven business leader with strong growth mindset and stakeholder management skills.

• Strong analytical, performance and financial management skills.
   

Note: Candidates from the private sector with regional expansion experience are highly encouraged to apply.