Total 18 command center analyst job vacancies in Business Management / Project / Planning category in D03 Queenstown, Tiong Bahru

The candidate will be part of MHC Project Management Office & Business Solutions and will be assigned to lead business requirement gathering in various projects or system enhancements. This is a hands-on role which requires understanding of Insurance & Healthcare process and system, strong analytical skills and a high level of accuracy when defining business specifications

Key Responsibilities:

• Liaise with end users to produce/refine business specifications (Business Requirement Document)
• Liaise with Sales, Operations, Finance, and IT teams to ensure accurate functional coverage
• Define and produce testing plan and provide guidance in user acceptance testing (UAT)
• Manage and escalate risks and issues to management (Issues, Risks & Action Management)

Competencies:

• Business oriented with a clear focus on results and deliveries
• Strong business acumen; keen to understand and quick to identify risks and opportunities.
• Be creative, innovative, pro-active, and convincing in terms of finding solutions
• Strong communication and presentation skills both verbal and written.
• Experiences in operations or IT project environment.

Requirements:

• Good knowledge in Apps, Webs, and mobile technology (prefer but not mandate)
• Degree in Information System, Computer Science, or professional certificates in relevant fields
• At least 3 years of working experiences in related fields
• Prefer with insurance, TPA or healthcare background

PRINCIPAL ACCOUNTABILITIES

You will play a pivotal role in establishing Reo Impex’s presence in the Maldives from the ground up by driving new business initiatives and building a robust clientele base. Your primary focus will be on expanding our sales outreach for Project Procurement and Logistics Management services to new organizations, industries, and market segments.

JOB RESPONSIBILITIES

1. Analysing business operations and strategies to identify new opportunities.
2. Identifying cost reductions to increase sales revenue.
3. Analysing consumer behaviour to meet product demand and preferences.
4. Performing competitor analysis toward an increased market share.
5. Implementing efficient customer communication and feedback channels.
6. Identifying and negotiating sales deals that promote sustained income.
7. Identify and research potential clients
8. Develop and maintain client relationships
9. Monitor project teams to ensure contracts are executed as agreed
10. Create and implement processes and policies to support the overall business
11. Track, identify and add qualified prospects to sales pipeline
12. Develop and manage strategic partnerships to grow business
13. Track and report on the status of proposal components
14. Conduct ongoing market research

REQUIRED COMPETENCIES

1. Ensures Accountability – holding self and others accountable to meet commitments
2. Customer focus – Building strong customer relationships and delivering customer-centric solutions.
3. Resourcefulness – securing and deploying resources effectively and efficiently. To produce results by making the best use of the limited resources available.
4. Has a good understanding of Maldives tourism and resort development, and able to demonstrate knowledge of the cultural and logistical challenges of doing business there.
5. Drives Result – consistently achieving results, even under tough circumstances. High focus on driving (business) results and KPIs.

REQUIRED COMPETENCIES

1. Ensures Accountability – holding self and others accountable to meet commitments
2. Customer focus – Building strong customer relationships and delivering customer-centric solutions.
3. Resourcefulness – securing and deploying resources effectively and efficiently. To produce results by making the best use of the limited resources available.
4. Has a good understanding of Maldives tourism and resort development, and able to demonstrate knowledge of the cultural and logistical challenges of doing business there.
5. Drives Result – consistently achieving results, even under tough circumstances. High focus on driving (business) results and KPIs.

QUALIFICATION GUIDE

1. Education: Minimum, Bachelor Degree in Business
2. Communication: Fluent both in oral and written English.
3. Experience: Minimum 2 years of proven and years of work experience in the same field and similar industries. Fresh Gradulates are welcome to apply.

The candidate will be part of MHC Project Management Office & Business Solutions and will be assigned to lead business requirement gathering in various projects or system enhancements. This is a hands-on role which requires understanding of Insurance & Healthcare process and system, strong analytical skills and a high level of accuracy when defining business specifications

Key Responsibilities:

• Liaise with end users to produce/refine business specifications (Business Requirement Document)
• Liaise with Sales, Operations, Finance, and IT teams to ensure accurate functional coverage
• Define and produce testing plan and provide guidance in user acceptance testing (UAT)
• Manage and escalate risks and issues to management (Issues, Risks & Action Management)

Competencies:

• Business oriented with a clear focus on results and deliveries
• Strong business acumen; keen to understand and quick to identify risks and opportunities.
• Be creative, innovative, pro-active, and convincing in terms of finding solutions
• Strong communication and presentation skills both verbal and written.
• Experiences in operations or IT project environment.

Requirements:

• Good knowledge in Apps, Webs, and mobile technology (prefer but not mandate)
• Degree in Information System, Computer Science, or professional certificates in relevant fields
• At least 3 years of working experiences in related fields
• Prefer with insurance, TPA or healthcare background

Company Overview: Join a leading global logistics and shipping company renowned for its innovation and excellence in supply chain solutions. Our client is seeking a highly motivated Business Analyst with a focus on digitalization to join our dynamic team. This is a unique opportunity to explore new technologies, business analytics, AI project generation, and Power Platform automation. If you have a passion for digital transformation and a keen analytical mindset, we want to hear from you!

Key Responsibilities:

• Technology Exploration: Research and evaluate emerging technologies to enhance logistics and shipping processes.
• Business Analytics: Analyze data to improve operational efficiencies and decision-making processes.
• AI Project Generation: Support the development of AI-driven solutions tailored to the logistics industry.
• Power Platform Automation: Build and automate workflows using Microsoft Power BI, Power Apps, and Power Automate to optimize business operations.
• Collaboration and Communication: Work closely with stakeholders across departments to translate business needs into technical solutions.

Qualifications:

• Minimum bachelor’s degree in business administration, Information Technology, Computer Science, or a related field.
• Strong analytical and problem-solving skills.
• Familiarity with data analysis tools and techniques (e.g., Excel, SQL, Python).
• Basic understanding of AI and machine learning concepts.
• Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) is a plus.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Eagerness to learn and adapt to new technologies and methodologies.
• Fresh graduates are welcome to apply

For quick response, applicants who express interest in this job advertisement, kindly contact 84945469.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.**

We wish you all the best in your career search.

EA Personnel Name: Jess Clarke
EA Personnel No: R24123918
EA License No: 03C5577

Responsibilities

• Support Project Managers and/or Solution Delivery Managers on projects assigned to draft requirements from business departments.
• Understand operations/ business functions and objectives to propose appropriate and efficient solutions.
• Run gap analysis and requirements validation workshops with key internal stakeholders to build up optimized digital processes.
• Conceptualize and Design user friendly user interface/flows.
• Prepare detailed specifications and design documents for business confirmation.
• Ensure detailed specifications comply with internal policies, procedures, standards, and audit requirements.
• Manage scope of work and project schedule together with project team to meet agreed timeline committed to business.
• Collaborate and work closely with projects, vendor, and internal IT teams to ensure processes and documentation are addressed and fulfilled.
• Assists in creation of test cases and verification of requirements during UAT, facilitate and support/perform user’s testing in the UAT phase.
• Perform and ensure successful live verification of system post Go Live
• Support Project team in carrying out post implementation support and complete handover to BAU teams.

Skills / Experience

• Strong business domain knowledge in insurance or related financial industry e.g. (Banking, Fintech etc.)
• Minimum 3 years of relevant experience in business analysis and/or consulting experience.
• Strong quantitative, analytical, problem solving and process design skills that can translate analysis into solutions that meet business objectives.
• Experienced in supporting techno-functional assessments across functions in insurance. Life and Group insurance experience is preferred.
• Possess strong reasoning skills and able to bridge gaps between technology and business requirements.
• Familiar with change management processes and project management fundamentals
• Strategic forward-thinking approach to challenges with outstanding communications, influencing, negotiating and persuasion skills.
• Proactive, highly self-motivated, result oriented and can work independently with ability to thrive in ambiguity.
• Strong teamwork experience in managing internal stakeholders, end users and vendors.
• Knowledgeable in Web, Mobile technologies, app ecosystems and APIs 11. Well versed in all Microsoft Office applications, especially Excel, Word, PowerPoint, and Outlook
• Expertise in JIRA, Confluence and QC tool will be an added advantage.
• Expertise in ID prototyping tools such as Figma will be an added advantage.

Responsibilities

• Analyze existing business processes and systems to identify areas for improvement and optimization.
• Work closely with business stakeholders to understand their needs and convert them to well-defined, maintainable and extendable data models; and building dashboards with an Enterprise Visualisation tool
• Maintain and update software inventory list and IT reports.
• Conduct thorough testing and validation of IT solutions to ensure they meet business needs and expectations.
• Provide ongoing support and guidance to business users on IT systems and processes.
• Collaborate with project team and manage timelines to ensure deliverables are met with budget constraints
• Perform User Access review and security log review
• Compliant to IT Security and Data Protection policies to protect data according to its classification
• Stay updated on industry trends and best practices to continuously improve processes and systems at Lions Befrienders.

Requirements

• Degree in Computer Science, Information Technology or equivalent
• Minimum 2 years of experience in software engineering or similar role
• Good knowledge of SDLC principles, SalesForce, Dynamics 365, MS SQL, Power BI, M365 Administration, Power Automate is preferred is preferred
• Experience in working with data warehouses, data analytics and data visualization tools
• Understand in Agile and Waterfall methodologies and execution
• Good communication skills, teamwork ability, risk identification, problem solving, customer service orientation and a commitment to quality

Senior Business Analyst

Job Summary

Sitting within a team of business analyst / product owner in Reserve Management department, you will be responsible for managing the trading system as well as applications and processes related to portfolio management and execution.

Besides working on enhancements and/or implementation projects, you will also be involved in the monitoring, analysing and troubleshooting of front-office processes to ensure their smooth functioning. This includes liaising with the in-house IT department, external service providers as well as other business departments with our clients, who are involved in the trade lifecycle.

Key Responsibilities

• Work closely with portfolio managers to understand their business requirements, and translating these business requirements to technical requirements, and vice versa

• Design, test and implement processes/tools/systems in partnership with in-house IT, risk, and finance teams as well as external software vendors and service providers to support the front-office investment workflow

• Develop and write test plans for system, process and product upgrades, as well as participate in the User Acceptance Testing (UAT)

• Develop and maintain user guides and documentations relating to processes/tools/systems implemented for front-office investment workflow

• Plan and work with multiple departments with our client – on implementing road maps of desired front-office workflow, including feature development and upgrades

• Ensure front-office processes and procedures meet internal standards for data integrity, security and auditability

• Monitor, analyse and troubleshoot front-office processes to ensure their smooth functioning. This includes liaising with the in-house IT department as well as external service provider in the troubleshooting and resolution of production issue

• Manage project implementations with vendors and service providers, covering procurement and related administrative issues

• Oversee change management to facilitate new product and/or system adoption, including possible re-engineering of workflow and processes.

Requirements

• At least 5-10 years relevant working experience, including business analysis/product management of system used in similar functions, in asset management domain

• Strong sense of ownership and growth mindset

• Strong analytical skills and critical thinking with good problem-solving skills

• Good understanding of user-centric principles and/or service design

• Adept communicator (both written and verbal) with the ability to effectively convey complex information to stakeholders across all levels

• Experience working in cross-functional groups, representing views of different stakeholders and influencing teams towards achieving shared goal

• Ability to manage a number of projects at the same time, with varying technical requirements, level of stakeholder engagement and completion timeline

• Ability to adapt to changing business requirements due to unforeseen restrictions / constraints in the existing system.

• Experience in developing test plan and managing testing for project implementation / enhancements

1. Project Management Support
- Assist Project Manager in tracking project timeline and milestones, review the completeness of deliverables and support governance/audit work.
- Facilitate sprint activities, and also cover functional, data and technical requirement sessions with user, application vendor and third-party team running the system interfaces.

2. Business Analysis Assistance
- Support business analyst to identify and escalate any requirements and design gaps.
- Perform functional testing together with user, coordinate performance, security testing and migration acceptance.
- Manage pre and post go-live activities and ensure tasks are completed by all parties.

3. Training and Change Management Support
- Support briefing/training activities and assist users in change management work.

4. Data Migration & Archival Facilitation
- Coordinate and review data migration request, oversees extraction and transmitting of data from legacy to new system.

5. Operational Support
- Support immediate rollout and situational reporting activities.
- Manage daily operations for production issues, service requests, and other operational matters, including reporting to stakeholders, managing escalations and removing impediments as required.

6. Vendor Performance Monitoring
- Monitor vendor performance for issue resolution and propose areas of improvement for operational efficiency, ensuring that vendor services align with contractual obligations.

7. Ad-hoc Assignments
- Undertake ad-hoc tasks/assignments as required.

Specific Requirements

- Degree in Computer Science, Infocomm Technology, or related field.

- Minimum 3 years of experience in project management and business analysis role, preferably in the implementation and maintenance of complex IT systems with multiple interfaces to external entities.

- Project Management Professional (PMP) certification and Certified Business Analysis Professional (CBAP) or similar certification will have added advantage.

Requirements

• 8-10 years of experience in Business Analysis.
• Experience in Digital Channels and in transaction banking.
• Understanding of Technology but no need to have coding experience
• Capturing , analyzing and eliciting business Requirements: Elaborating JIRA stories
• Agile product development experience

Nice to have is:

• Payment system knowledge within diff. countries(regulatory too).
• Knowledge on Technology trends.
• API /SWIFT experience.

Other details

• Articulate well. Clarity in analyzing and writing business requirements.
• Not an order taker, able to push back complex build needs and offer alternate solutions.
• A great team player. Collaborate and communicate well with the other BAs.
• Strong analytical and problem solving skills.
• Strong presentation and meeting skills.
• Proactive and has initiative to thrive in a fast paced environment to deliver and meet deadlines.
• Highly resourceful and self-motivated.

Requirement:

• Experience in Business Analysis (8-10 years).
• Experience in Digital Channels and in transaction banking (4 years+)
• Understanding of Technology but no need to have coding experience.
• Capturing , analyzing and eliciting business Requirements: Elaborating JIRA stories.
• Agile product development experience.
• Knowledge on Payment system in different countries (regulatory know-how)
• Knowledge of Technology trends eg. how does a digital bank approach digital channels
• API /SWIFT experience

Qualities:

• Articulate well. Clarity in analyzing and writing business requirements.
• Not an order taker, able to push back complex build needs and offer alternate solutions.
• A great team player. Collaborate and communicate well with the other BAs.
• Strong analytical and problem solving skills.
• Strong presentation skills.
• Proactive and has initiative to thrive in a fast paced environment to deliver and meet deadlines.
• Highly resourceful and self-motivated.

Responsibilities:

• Analyze business processes, functions, and procedures to determine most effective business systems software/business process to meet the needs of the organization

• Assist in business process redesign and documentation as needed for new technology

• Translate high-level business requirements into functional specifications for the IT organization and/or vendors; manage changes to such specifications

• Develop test plans and coordinate software testing. Able to explore and collaborate with Automation Testing team for automation testing opportunities

• Negotiate agreements and commitments by facilitating communication between business unit(s), IT and/or vendors from initial requirements to final implementation

• Work with business partners within one business function to align technology solutions within business strategies

• Assist Project teams in development of project plans and use associated project planning tools as needed

• Conduct feasibility studies to assess cost/benefit, efficiency and technical viability of solutions to business problem

• Establish specifications and objectives based on business requirements and cost effectiveness; provide recommendations to management personnel

• Collaborate with management in systems development and design

• Conduct insightful, ad-hoc analysis to investigate on-going or one-time operational issues

• Prepare project documentation such as Requirement Specifications/Use Case Specifications, User manuals, Test Strategy and Test Plan etc

Qualification:

• Min Diploma holder, with mandatory prior experience in business analysis

• Minimum 6 years of experience as a Business Analyst working on core system development in Insurance Company, IT service company, consulting firm and etc;

• Understand whole business operation process and products of insurance. Preference will be given to the candidate who has experience in supporting Corporate Business like Commercial Line, Group Business or Affinity.

• Ability to be flexible and work analytically in a problem-solving environment

• Excellent planning, documentation, problem-solving, organizational and time management skills

• Result orientation, fast learner, open mind and creative.

• Strong organizational, multi-tasking, and time-management skills

• Has self-initiatives qualities and positive learning attitude.

Requirement

• Strong business domain knowledge in insurance or related financial industry e.g. (Banking, Fintech etc.)
• Minimum 3 years of relevant experience in business analysis and/or consulting experience.
• Strong quantitative, analytical, problem solving and process design skills that can translate analysis into solutions that meet business objectives.
• Experienced in supporting techno-functional assessments across functions in insurance.
• Possess strong reasoning skills and able to bridge gaps between technology and business requirements.
• Familiar with change management processes and project management fundamentals
• Strategic forward-thinking approach to challenges with outstanding communications, influencing, negotiating and persuasion skills.
• Proactive, highly self-motivated, result oriented and can work independently with ability to thrive in ambiguity.
• Strong teamwork experience in managing internal stakeholders, end users and vendors.
• Knowledgeable in Web, Mobile technologies, app ecosystems and APIs
• Well versed in all Microsoft Office applications, especially Excel, Word, PowerPoint, and Outlook
• Expertise in JIRA, Confluence and QC tool will be an added advantage.
• Expertise in ID prototyping tools such as Figma will be an added advantage.

Job Descriptions

. Perform market research and generate interest in our applications

· Provide phone, e-mail, remote (80%) and onsite (20%) support

· Assist in testing software before release to customers

· Ability to deliver online training to customers

· Involve in business analysis for new feature development

· Create user guides for product features

· End to end service delivery from pre-sales demo, implementation and testing.

· Participate in installation, upgrade of software and assist in documentation of software products

Job Requirements

· Candidate must possess at least Professional Degree in Computer Science/Information Technology or equivalent.

· Working experience in business application support

· Experience in vendor environment

· Required Skill(s): Basic MSSQL queries, HR/ERP/Accounting Software Support

· Preferably have experience working in long term care or charity sector

· Team player with good analytical skills

· Looking for someone with support and project implementation for off the shelf ERP or accounting products

A glimpse of what you’ll do:

• Identification and assessment of current state processes based on interviews, focus group discussions, data gathering, etc.
• Development of future state processes in consultation with stakeholder groups including the Authority’s contractors/vendors.
• Facilitation of stakeholder group discussions or workshops to gather requirements, seek concensus on proposed future state processes, etc.
• Documentation of process models using the Authority’s preferred tool.

What you’ll need:

• Bachelor’s degree in Finance, Computer Science, IT or equivalent fields
• Minimum 3 years (or 5 years for Senior Deployed Staff) of relevant experience in performing the Role – expertise in operating web portals and intranet projects
• Excellent verbal and written communication skills are essential for conveying technical concepts to non-technical stakeholders and vice versa.
• Ability to work collaboratively with cross-functional teams, including developers, designers, testers, and business stakeholders.
• Strong problem-solving skills for identifying issues, evaluating alternative solutions, and recommending the best course of action to meet business objectives.

Benefits

• AL: 14 days
• ML: 14 days
• Medical Card
• One (1) month end-of-contract bonus per year of services

Interested applicants: kindly submit your resume to [email protected]

• Bachelor’s degree in business administration, Information Systems, or a related field.
• 4-8 years of experience in Information Technology with proven experience as a Business Analyst or in a similar role.
• Strong analytical and problem-solving skills, with the ability to think critically and propose innovative solutions.
• Ability to handle multiple tasks simultaneously, ensuring efficient time management.
• Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
• Proficient in gathering and documenting business requirements using industry-standard techniques and tools.
• Experience with data analysis and visualization tools.
• Strong attention to detail and ability to prioritize tasks in a dynamic work environment.
• Familiarity with agile methodologies, project management principles and tools (e.g., Jira, Confluence)
• Knowledge of business process modelling and workflow tools.
• Strong organizational skills and ability to work independently or as part of a team.
• Business analysis certifications are a plus.
• Ability to thrive in a fast-paced environment with minimal supervision.
• Strong sense of ownership and pride in your performance and its impact on the company's success.
• Excellent critical thinking and problem-solving skills.
• A team player who can effectively collaborate with others.
• Strong time-management skills to meet project deadlines.
• Excellent interpersonal and communication skills to facilitate effective collaboration and reporting.
• Knowledge in ASP.NET, ASP.NET Core (Razor, Web API) frameworks, SQL Server, Java Script and React would be advantageous.
• Familiarity with ITIL v4 framework would be advantageous. 

A glimpse of what you’ll do:

• Identification and assessment of current state processes based on interviews, focus group discussions, data gathering, etc.
• Development of future state processes in consultation with stakeholder groups including the Authority’s contractors/vendors.
• Facilitation of stakeholder group discussions or workshops to gather requirements, seek concensus on proposed future state processes, etc.
• Documentation of process models using the Authority’s preferred tool.

What you’ll need:

• Bachelor’s degree in Finance, Computer Science, IT or equivalent fields
• Minimum 3 years (or 5 years for Senior Subcontractor) of relevant experience in performing the Role.
• Knowledge in data management technologies, including data lake and warehousing, ETL, and data visualization tools.

Benefits

• AL: 14 days
• ML: 14 days
• Medical Card
• 1 month bonus for every completion of 12 months service
• Additional benefit – A maximum of 4 days of AL balance will be encashed at the end of each contractual year not to be carried to next contractual year

Interested applicants: kindly submit your resume to [email protected]

Job Description

1. Identification and assessment of current state processes based on interviews, focus group discussions, data gathering, etc.
2. Development of future state processes in consultation with stakeholder groups including the Authority’s contractors/vendors.
3. Facilitation of stakeholder group discussions or workshops to gather requirements, seek consensus on proposed future state processes, etc.
4. Documentation of process models using the Authority’s preferred tool.

Specific Requirements

1. Relevant credentials and qualifications.
2. Minimum 3 years (or 5 years for Senior Subcontractor) of relevant experience in performing the Role.
3. Knowledge in data management technologies, including data lake and warehousing, ETL, and data visualization tools.

Only shortlisted candidates will be notified.

EA License No: 05C3053

Job Descriptions

. Perform market research and generate interest in our applications

· Provide phone, e-mail, remote (80%) and onsite (20%) support

· Assist in testing software before release to customers

· Ability to deliver online training to customers

· Involve in business analysis for new feature development

· Create user guides for product features

· End to end service delivery from pre-sales demo, implementation and testing.

· Participate in installation, upgrade of software and assist in documentation of software products

Job Requirements

· Candidate must possess at least Professional Degree in Computer Science/Information Technology or equivalent.

· Working experience in business application support

· Experience in vendor environment

· Required Skill(s): Basic MSSQL queries, HR/ERP/Accounting Software Support

· Preferably have experience working in long term care or charity sector

· Team player with good analytical skills

· Looking for someone with support and project implementation for off the shelf ERP or accounting products