Total 8,482 customer experience manager job vacancies in Business Management / Project / Planning category in Singapore

• Min. 8~10 years relevant local experiences in Project Management for LTA/ PUB/ JTC Projects ( Infrastructure/ Sewer & Drainage/ Road Works etc )
• Degree in Civil Engineering recognized by the Professional Engineer (PE) Board or
• Qualifications accepted by the Commissioner of Building Control for registration as Resident Engineer
• Singaporeans are welcome to apply

Responsibilities

Assisting a Project Team to achieve Goals & Objectives:-

• Complete Project Scope

• Timely completion within dateline

• Consistent Quality

• Control Cost & within budget

• Workplace Safety & Health

Primary Duties

• Project Planning & Implementation

• Project Costing

• Commissioning and Handover

• Collection of Payment

Abilities, Skills & Knowledge (ASK)

• Diploma /Degree in Project Management /Engineering /Design /QS

• Minimum 3 years relevant experience in similar role preferably in interior design/construction industry

• Strong interpersonal skills

• Resourceful & meticulous

• Positive mindset with "can do attitude"

• Analytical and well organized

Candidates with more experience will be considered for Senior Project Manager role.

Role purpose

CloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Project Manager/Scrum Master.

The Project Manager/Scrum Master plays a critical part in CloudGo’s professional services, by Managing and leading our customer projects and agreements. The Project Manager/Scrum Master primary responsibility is leading customer projects managing deployments of ServiceNow solutions to various customers. You will have a passion for customer success and be self-motivated, building high performing teams and delivering exceptional customer outcomes across multiple customer stakeholders. You will know how to form long lasting trusted relationships with executive level stakeholders gaining their endorsement for high quality delivery on time and to the highest quality, be the primary customer contact for services, handling issues and escalating as appropriate. You will have excellent verbal and written communication skills and demonstrated abilities in building and motivating high performing successful project teams. Customer satisfaction is key to CloudGo’s success, there will be at times where you will need to deliver more to maintain our excellent customer satisfaction rating.

We Hire for Culture First:

Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market.

Other companies give you a job. We give you opportunity.

CloudGo is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

Key Responsibilities

· Accountable for management of overall project including scheduling, scope and budget

· Managing projects, sprints, updating details and providing regular reporting

· Facilitating key stakeholder meetings including regular steering committees with internal and customer teams, reporting on progress, issues, risks and contributing to issue resolution

· Manages stakeholder expectations, maintaining focus on overall deliverables agreeing and applying contractual terms of project

· Understands and engages expertise of others alongside own

· Working independently on projects

· Collaborating effectively with local and remote staff to drive successful outcomes on time and within budget providing support and mentorship

· Developing and maintaining strong customer relationships with key stakeholders including executive sponsor, program managers, business process owners and enterprise architects

· Responsible for ensuring the customer is fully informed and up to date on progress and concerns including risks, issues, scheduling, resourcing and change requests

· Responsible for delivering successful outcomes in customer projects, ensuring excellent reputation for delivery and securing customer satisfaction ratings of 5 out of 5

· Monitors and measures customer satisfaction

· Applies knowledge, tools and technical expertise to create value, ensuring it is tailored to the specific needs of the customer

· Manages customer projects effectively ensuring objectives, deadlines and budgets are met by team members under own control

· Competent use of project planning, tools, milestones appropriate for the size and scale of the project

· Demonstrates the ability to assess, form and allocate work streams, managing own time and that of others to meet deadlines

· Works with the customer to determine a handover process to ensure skills transfer, sustainability of results and knowledge capture as appropriate for project and customer.

· Proactively predicts and reviews any potential areas of deficit, addressing them before the project finishes

· Operates competently in all areas of project management and delivery

· Manages ‘medium risk’ projects (working with others for high risk)

· Identifies, quantifies and manages issues impacting on delivery of project

· Enhance & increase ServiceNow knowledge by practicing continuous learning, training and certifications utilising CloudGo’s ServiceNow training platform

· Working with our process owners to identify opportunities for improvement

· Shares knowledge and experiences with others

· Keeping abreast of new platform features and capabilities

· Identifying opportunities and influence customers to adopt CloudGo services

Basic requirements

· Presents ideas convincingly to achieve specific outcomes

· Demonstrates skills in building consensus and resolving conflict

· Applies techniques to achieve influence, impact and achieve specific outcomes

· Provides thoughts and ideas in a clear style using effective verbal and nonverbal communication techniques in formal and informal situations

· Uses presentation tools effectively to engage audience

· Produces clear customer and internal reports selecting most appropriate style for audience

· Seeks support from peers where appropriate

· Embracing different cultural perspectives, thought diversity and cultivating workplace equality

· Championing processes and continual improvement of our ways of working

· Experience showing successful delivery of multiple customer projects for 3+ years

· Basic ServiceNow knowledge

· Creative thinking and the ability to think outside the box

· Loving what you do

Professional qualifications and education requirements

The following is preferred but not a pre-requisite for this position

· ServiceNow Administration PPM Fundamentals

· Scrum Master Certification

· Project Management Certification eg Prince2, PMP, CPM

· ITIL Foundations

Please click on the link below if you are looking for a role but would require us to sponsor your visa.

Link: CloudGo - Project Manager Scrum Master in Singapore (cloudgoservices.com)

Responsibilities:

• Coordinates with Project Director (PD), Project Services Manager (PSM), Commercial and Overall Delivery Manager for Topsides Fab Yards Contractual deliverables.
• Coordinates with with Topsides Delivery Manager (TDM) on respective Fab Yard matters.
• Coordinates with PD, PSM & TDM on correspondences with respective Fab Yards.
• Supports PD, PSM, TDM, Commercial Officer / Costing Officer for Variation Order/Claim with respective Fab Yard.
• Coordinates with Equipment Package Manager to monitor and track equipment/bulk deliveries.
• Coordinates with Petrobras Team visit to Fab Yard/Site (Overseas – China / Brazil).

Requirements:

• Bachelor’s degree in any Engineering discipline or equivalent
• Minimum 5 years relevant project control manager work experience with FPSO projects is required for this position.
• Possesses good communication and interpersonal skills.
• Able to work independently.

Our Addresses and Working Hours:

Seatrium Limited

Tuas Yard

51 Pioneer Sector 1, Singapore 628437

(Islandwide transport provided)

Mon - Fri: 7:30am - 4:30pm/ 6:30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium Limited and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Responsibilities:

• Coordinates with Project Director (PD), Project Services Manager (PSM), Commercial and Hull Delivery Manager (HDM) for CIMC Contractual deliverables.
• Coordinates with HDM on CIMC matters.
• Supports PD, & HDM on correspondences with CIMC.
• Supports PD, HDM and Commercial Officer & Costing Officer for Variation Order/claims with CIMC.
• Coordinates with Equipment Package Manager to monitor and track equipment/bulk deliveries.
• Coordinates with Petrobras Team visit to Fab Yard/Site (CIMC).

Requirements:

• Bachelor’s degree in any Engineering discipline or equivalent
• Minimum 5 years relevant project control manager work experience with FPSO projects is required for this position.
• Possesses good communication and interpersonal skills.
• Able to work independently.

Our Addresses and Working Hours:

Seatrium Limited

Tuas Yard

51 Pioneer Sector 1, Singapore 628437

(Islandwide transport provided)

Mon - Fri: 7:30am - 4:30pm/ 6:30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium Limited and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Core responsibilities:

Project Management

· To attend Work Committee, Branch Office, Town Council Meetings

· To attend Meet the People Sessions (Site Walkabouts)

· To monitor overall construction progression, operation costs, safety performance and to resolve matters / issues related to project

· Carry out initiatives to the Company’s directors

· Assists Construction Director and Contracts Dept in preparation for tender submission

Project Budget Control

· Plan and monitor preliminary cost budget to ensure project cost within approved budget

· To map out Projected S-Curve for project financial cash flow

· To implement control measures on material / plant & equipment / utilities usage

Technical Understanding

· Understanding of drawings, specification requirements and contract scope of works

· Ability to resolve project related technical issue & provide engineering & alternative solutions

PROFESSIONAL SKILLS

Leadership

· To delegate team to achieve excellence in the project

· To command & manage changes

· Strong negotiation skill

Teamwork

· To motivate the team including sub-contractors to work cohesively to achieve project targets

· Solicits supports and input from team members at all levels within the organization

· Client Management

· Build up good rapport with client/consultants

· Communicates effectively with consultants to identify needs and evaluate alternative solutions (Quality).

OTHERS RESPONSIBILITIES (ORGANIZATION)

People Development

· Participates in all programs and enforces all policies relating to performance evaluations and career development planning.

· Reviews management evaluations for consistency.

· Impresses upon management the importance of the performance evaluation programs.

· Manages the development of subordinates.

· Assigns tasks to practice management that give subordinates an opportunity to grow.

12 Months Contract

Asia Square

M-F, 9 to 6

$9,700 max

Experience in Excel and Access, with UAT experience.

Must have regulatory reporting experience.

· Support preparation, reconciliation, and upload of manual adjustments

· Liaise with various stakeholders including Finance & Risk Shared Services (FRSS), Data Management Office (DMO), etc. in identification and remediation of the root causes to help eliminate the need for manual adjustments

· Assist in generation of daily liquidity reports from the new system (RegInsight) and reconciliation against current production reports to highlight differences and support investigation/remediation of these differences

· Support pre- and post-production analysis of reports (e.g. trend analysis, variance analysis, etc.)

Involved in report automation projects, performing activities like data analysis, solutioning, testing, etc

Interested candidates, do submit your resume to: [email protected]
Telegram me at @jocelynchan

Jocelyn Chan Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820 [email protected]

• Deliver high-quality support to all open projects of the Technical Team, ensuring clients receive the best assistance and resolving escalated customer complaints.
• Manage and control project elements, providing reports to the Technical Director on project status.
• Establishing project objectives through the review of project proposals and plans, and consultation with management.
• Ensure the project schedule is maintained by monitoring progress, coordinating activities, and resolving any encountered problems.
• Sustain project schedule by monitoring project progress; coordinating activities; resolving problems.

Requirements:

• CAPM/PMP/Scrum Certified
• Degree and above
• At least 2 years of experience in handling small-mid size IT solution projects.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Reg No. R21100996

Core responsibilities:

Project Management

· To assist Project Manager in the execution of a project effectively and to identify and mitigates any potential risk on site timely.

· To liaise with Architect/ Consultants in all aspects of construction matters during the site progression phase

· To ensure quality delivery of the project by meeting of Client’s expectation and satisfying relevant authority and regulatory compliances

· To oversees the project team and sub-contractors in delivery of project in accordance to approved contract completion date/ stipulated phases

· To plan for short-term/ phasing work schedule(s) as per contract duration/ timing

· To plan and co-ordinate sub-contractors’ trades’ work, to resolve work issues with sub-contractors on site and monitoring of site progression

· To implements project’s target set in alignment to company’s objective/ goals

Project Budget Control

· Control of material usage/ wastages on site.

· Control of the usage of machineries/ equipment / utilities on site.

· Control of direct labour costs in labour allocation and working of overtime & etc.

· Ensure the construction method is cost effective & more productive without compromising on Quality.

· To map out Projected S-Curve for project financial cash flow.

Technical Understanding

· Understanding of drawings, specification requirements and contract scope of works.

· Understands the implications of different technical choices so as to meet the Project Manager’s objectives.

· Involve in providing value engineering solutions.

· Assist in evaluation and solution of potential field problems, referring them to PM.

PROFESSIONAL SKILLS

Leadership

· Ability in leading of Project Team to achieve excellence in the project.

· To assist the Project Manager to manage changes within the project team effectively.

Teamwork

· To reinforce the team including sub-contractors cohesively on internal initiatives.

· Supports and solicits input from team members at all levels within the organization.

Client Management

· Communicates effectively with consultants to identify needs and evaluate alternative solutions (Quality).

· Ensures practice delivers superior solutions (Quality) towards the project.

OTHERS RESPONSIBILITIES (ORGANIZATION)

People Development

· Participates in all programs and enforces all policies relating to performance evaluations and career development planning.

· Reviews management evaluations for consistency.

· Impresses upon management the importance of the performance evaluation programs.

· Manages the development of subordinates.

· Assigns tasks to practice management that give subordinates an opportunity to grow.

Job Specification

Minimum Educational Qualifications/ Experience Required:

Degree in Civil / Structural/ Building Engineering – Min 6 years experience

Diploma in Civil/ Building – Min 8 years experience

Special requirements: (eg. Need to work at odd hours, must have BCSS, WHSO certified by MOM etc)

• Degree recognized by PEB, preferred
• Able to work independently and plan/ coordinate work on site
• Leadership, interpersonal and communication skills
• Certification for safety course(s)

We are looking for an IT Project Manager for a global bank's IT implementation project. The role encompasses target architecture definition, delivery planning and management, stakeholder collaboration, and program governance. The IT PM also has responsibility for test management and stakeholder management. This is a contract role for 12 months and located in Singapore.

Roles & Responsibilities

• Lead and oversee the overall IT program strategy and execution
• Define the target architecture and booking schema in collaboration with Architecture, business and other stakeholders
• Develop, maintain, and manage the project plan, ensuring seamless delivery and adherence to governance
• Coordinate with IT teams and stakeholders to guarantee onboarding, capacity planning, and successful delivery
• Implement comprehensive test management for the entire front-to-back chain
• Proactively engage stakeholders, manage program governance, and lead steering committees as well as regular operational and working committees to achieve project objectives

Skills & Experience

Soft skills

• Strong communicator and skills in relationship building
• Strong planning and organising abilities
• Have a broad perspective and is able to see the big picture
• Deep understanding of business processes with attention to detail, precise delivery and logical reasoning
• Proactive, self-sufficient and open minded, able to adapt well to change
• Solution-oriented and responsible
• Excellent presentation skills

Functional/Technical

• At least 10 years working experience
• Degree in IT/Computing/IT Business System or equivalent, other disciplines will be considered with relevant working experience
• Proven experience as a functional PM with a global banking background (trade, supply chain, cash, loans, guarantees, facility products)
• Functional knowledge and expertise on global banking products, including trade, cash, supply chain, and loans is mandatory
• Extensive experience in transversal front-to-back project implementation
• Exposure to referential data, trade booking, settlement, reporting, regulatory reporting, accounting, and group reporting chains
• Proven ability to manage large transversal IT programs with budgets exceeding €2-3 million
• Experience successfully managing projects with CXO-level stakeholders as sponsors

What We Offer

• Salary range: SGD 8,000 to SGD 11,000 per month
• Employee benefits and insurance
• Opportunity to potentially work on a variety of projects
• Be part of a global team with career progression opportunities

Summary

Orchestrating Seamless Fiat-to-Crypto Payment Integration

Responsibilities:

• Define and document business requirements.
• Collaborate with teams on usability and user interface design.
• Manage projects from start to finish, ensuring quality and deadlines.
• Assess and prioritize solution risks and business demands.
• Build client relationships and ensure accurate project delivery.
• Identify operational gaps and propose action plans.
• Mitigate project risks and maintain documentation.
• Ensure compliance with Service Level Agreements.
• Foster a high-performance work culture.
• Monitor team KPIs and engage with business users for solutions.

Requirements:

• Minimum2 years' project management experience.
• Project experiences in Fiat to Crypto payment integration is required
• Ability to lead projects independently with internal teams.
• Proficiency in agile methodologies (preferably Scrum and Kanban).
• Familiarity with Jira and Confluence.
• Fluent in English and Chinese for business communication.
• Strong client-facing and communication skills.
• Excellent organization and problem-solving abilities.

To Apply

If you're interested in this role, click 'apply now'
All Applications will be treated will with strictest confidence.
Samuel Tse
Senior Consultant - Technology
Gateway Search
DID:+65 6727 6129
www.gateway-search.com
EA Licence No: 19C9807 | Registration No: R1223789

Are you curious, motivated, and forward-thinking? At Worldpay you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The Merchant Solution division - Global eCommerce is booming. With significant revenue increases year on year, the business is the engine room of our global strategy. As experts in what we do, we operate across verticals that represent the most exciting opportunities for global eCommerce growth Digital Content, Global Retail, Airlines, Regulated Gambling and Travel and in doing so we are privileged to partner with many of the world’s most dynamic organizations. Our strategic aim is to drive differentiated value for our customers by increasing their profitability and hence Worldpay’s share of wallet. To achieve this, we aim to reach more customers in more markets, in local language and with local payment options.

What you will be doing

• Act as the central go-to resource for all internal colleagues and external customers from ‘yes’ to ‘live’.
• Primarily support our Singapore & Australia commercial teams
• Actively participate in customer meetings with the sales teams & support functions.
• Work closely with Solution Consultants for creating merchant onboarding project plans.
• Active daily face to face communication with key internal stakeholders to drive the project to live as successfully and quickly as possible. You are the conductor of the Worldpay orchestra.
• Develop, complete, share and execute a written project plan incorporating all key dependencies to get every large corporate customer live on time and as quickly as possible.
• Hold weekly project status tracking calls with all relevant internal and external stakeholders.
• Provide minutes and next steps from regular internal/external meetings/calls.
• Provide regular updates to the Account Teams on project status, flagging risks and escalations to line manager or project sponsor.
• Produce weekly project status report to the functional head.
• Work in partnership with the customer project manager, agreeing joint actions, tasks and timelines
• Work with merchant to gather, collate & submit relevant documentation to ensure SLAs are met.
• Work with relevant stakeholder from boarding and implementation to verify and validate all system setups to ensure accuracy for delivering customer delight and maximise commercial opportunity.
• Arrange customer demo and training on product or systems (e.g. Payment Gateway, Hosted Payment Page, Risk Management, Pazien Reporting, etc.
• Provide post-live performance monitoring to Internal and External stakeholders, ensuring performance is line with expectation.
• Conduct project closure activities to formalize and communicate the project acceptance, handover documentation to accountable teams (Sales & CX) and complete a post-live review to identify areas of improvement.
• Recommend optimized approaches to ensure the onboarding of merchants continuously improves.
• Other related duties and special projects for process and operation optimization as assigned.

What you bring

• Tertiary education with good track record in project management and knowledge of project management best practices.
• Skill of using project management software to create and manage projects reporting, e.g., MS Project, Salesforce.
• Good negotiation skills and the ability to work with all levels of an organization - internal and external.
• Strong analytical, planning, and organisational skills with an ability to manage competing demands with strong commercial acumen.
• Manage multiple work streams simultaneously and resilience to manage internal blockers and find solutions.
• Experience working with third party vendors and outsourcing companies.
• Card payment and merchant acquiring product knowledge will be a nice to have but not essential.
• Excellent verbal and written communication skills and ability to interact effectively with executive level clients.
• An eye for long-term strategy and vision for process improvements.
• Great presentation skills, marketing experience is desired but not essential.

What we offer you

• Competitive salary and attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

Job Description

• Assist Project Manager in the effective implementation and successful completion of projects undertaken by the Company within schedule, cost and quality
• Liaise closely with subcontractors, architects, consultants and authorities; set guidelines and provide expertise and supervision to the team
• Verify the overall list of errors, construction detail and design, defects and variations based on construction plans and drawing designs before construction and or processing payment to subcontractors
• Manage people and organisational functions such as perform on-the-job coaching and to track employees’ productivity.
• Plan, forecast and track sub-contractors work progress, provide weekly scheduling and conduct daily coordination meeting to ensure project target timeline are met by sub-contractors, including logistic arrangement for daily operation needs.
• Drive continuous improvement initiatives

Job Requirements

• Degree in Civil Engineering or Construction Management with at least 6 years of relevant working experience preferably with a main contractor
• Experience in managing deliverables and milestones: on time/within budget/meeting business needs
• Good people management skills to coordinate between the various disciplines and teams on the project
• Possesses excellent problem-solving skills

Responsibilities:

• Develop and implement a comprehensive sales strategy to achieve revenue and market share growth
• Manage and nurture existing client relationships while identifying new business opportunities with key accounts.
• Build and maintain strong relationships with distributors or agents in the region, ensuring they meet sales targets and effectively represent company products/services.
• Stay updated on industry trends, competitive activities, and market conditions to make informed business decisions.
• Lead and motivate the sales team to meet and exceed sales targets, providing guidance, coaching, and performance feedback.
• Develop accurate sales forecasts and budgets for the region, working closely with the executive team.
• Provide regular reports on sales performance, market trends, and competitor activities to the senior management team.

Requirements:

• Minimum Diploma in Electronics Engineering / Telecommunication or equivalent
• At least 2 – 3 years of relevant sales experience in the electronics manufacturing industries
• Must have experience in account management.
• Experience in VSAT is an advantage.

Interested applicants, please write in through CareersFuture  with detailed resume in MS Words format.

EA License Number: 17C8690

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Responsibilities

• Develop, chart, and communicate Aftersales related strategies, budget, framework, policies guidelines and procedures to all stakeholders effectively.
• Monitor its implementation to ensure high-level performance and consistency across all operations.
• Conduct data mining and analysis to facilitate the formulating of Aftersales strategic plans and tactical actions to achieve the annual budget and KPIs.
• Track, analyze and publish Aftersales reports such as Aftersales Integrated Report, Monthly KPI timely.
• Monitor, analyze and work with the operation which is not meeting the Aftersales KPIs such as revenue growth, customer retention, workshop Efficiency Productivity Utilization (EPU) etc for improvement plan.
• Develop programs and strategies to achieve various business objectives such as parts purchase target, Net Promoter Score (NPS), Group financial targets, customer retention rate etc.
• Conduct market intelligence and gather market feedback to analyze and identify new Aftersales trends.
• Build and maintain good rapport with Subcontractors, Vendors, Suppliers etc to establish a cohesive working relationship for ease of work and lobby the necessary support when there is a need.
• Ad-Hoc reports for internal and external stakeholders

Requirements

• Diploma in Business / Engineering with at least 3 years of relevant working experience
• Possess working experience in automotive industry with a good understanding of Aftersales operation
• Possess extensive local market knowledge and proven good track records in the automotive-related industry
• Possess good analytical skills, good at numbers and an eye for details to perform the strategic planning role effectively
• Job Reference: L5859RW3

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

Job Responsibilities

• Support the team in delivering solutions to drive bank-wide Digitalization modernisation
• Work with Head Office and regional IT teams on IT projects
• Collaborate with application and infrastructure development teams and IT operation team to achieve realization of project outcome

Job Requirements

• Bachelor’s degree with min. 1-3 years IT project management experience
• Good communication, presentation and interpersonal skills
• A purpose and self-driven team player who can collaborate cross-workstream(s) and off-shore vendor delivery team(s).
• Strong cross-functional collaboration skills, relationship building skills and ability to achieve results without direct reporting relationships

• Manager / Assistant Manager position (depending on experience)
• Competitive salary + AWS + generous variable bonus
• Growing Shipping Industry
• Based in CBD

A booming digitalized shipping industry simplifying order and tracking process. The company aims to improve and build a greener approach in shipping.

Key Responsibilities:

• Emerge in leading project development, change management and implementation of processes linking the business and technical perspectives.
• Collaborate and partner with multi-levels stakeholders across various geographic locations and Regional Head Offices.
• Provide business support & training to application systems.
• Work with business stakeholders and regional counterparts on business processes, performance monitoring, reporting, improvement analysis, solutioning and governance.
• Act as intermediary between business users & technical team to gather requirements, perform analysis, provide documentation, conduct user acceptance test & user training.
• Implementation of system enhancements, new regulations and/or processes.
• Maintain/publish new Global SOP for related business processes and ensure timely distribution.
• Collate, analyze and map system & process workflows.
• Identify issues, gather information from various sources, analyze data, interpret patterns and trends, build models, give recommendations, and create insightful analysis.
• Identify improvement opportunities and recommend process changes, oversee the implementation of revised processes and monitor the efficacy of updated processes.
• Take lead in investigating problems/issues reported by users.

Key Requirements:

• Degree holders and knowledge in Business Process Management and Agile practices preferred.
• 5 years of shipping experience with process improvement responsibilities
• In trend to the new industry technology
• Continuously learn and apply new technologies and methodologies to enhance business processes.

Additional Information

• Location: Central Singapore District
• Working Days: Monday to Friday
• 23 days paid vacation day

HOW TO APPLY:

Simply submit your application with your updated Resume in MS Word Format to Elsa Adam (EA Personnel Reg. No.: R22109576) (EOG) by clicking the ‘Apply link’

or call your friendly Consultant, Elsa Adam, at 6590 9943 for a confidential discussion.

Please indicate the below information in your resume:

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We would like to inform that only short-listed candidates will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at

https://www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resume provided to us does not contain your full NRIC number and full home address during your job application.

Position Overview:

The position will be responsible for end-to-end implementation of APAC Customer & Commercial IT solutions with, from definition, initiation, planning, implementation to operation-state (including documentation, problem & resolution management) across APAC mainly focusing on South Pacific cluster. This person will lead the project management of transforming the business through digitization in the agreed scope, timeline & investment. This role shall provide subject-matter-expert in business digital transformation, systems & processes relating to Customer & Commercial functional areas. The position will be a member of the ASEAN & South Pacific (ASP) IT team & APAC IT Customer & Commercial (CCL) Systems team & reports to APAC CCL IT COE Leader.

Key Results:

• Establishment of best practices in business transformation through digitalization
• Simplified/Streamlined business processes & practices with documentation
• Customer & Commercial solutions implementation that meet established criteria for business value, cost, time-to-deliver, SLAs & scalability

Key Responsibilities:

• Work with APAC IT CCL COE Leader, to prioritize, develop & deliver the Customer & Commercial solutions plan & timeline with Agile mind-set
• Project lead with multi-functional, regional, business units & bottlers to manage & deliver the agreed solutions, sprints & releases within the timeline & budget
• Responsible for supporting CCL solutions and managing escalations for the business to vendors and partners as required.
• Responsible & accountable for leading business digital transformation & solution implementation in the following areas:

Digital Commerce

• Business to Business (B2B)
• Business to Consumer (B2C)
• Direct to Consumer (D2C)
• Food Service Aggregators (FSA)
• Online to offline (O2O)
• Online execution survey (eRED)
• Payment Solutions

Customer & Commercial Execution

• Sales force automation (SFA) & execution
• Customer Service Excellence (RED, IoT, Vending machine, cooler, AI/Image Recognition)
• Alternative channels & Routes-to-Market (RTM)

Job Requirements: (The following is a listing of minimum indicated requirements for this job)

• Experience in FMCG industry, preferably Customer & Commercial functions
• Minimum 8 years of strong track record in leading, delivering & managing complex regional IT & business digital transformation solutions in a large global corporation with multi-stakeholders, multi-functions & cross-country IT delivery teams
• Strong communication & influencing skills in a matrix & global environment
• Deep understanding of SDLC & Project Management, particularly Agile/Scrum methodologies
• Strong experience in management, evaluation & negotiation with multiple service providers/vendors
• Experiences on the following technology:

- Salesforce Sales & Service Cloud
- eCommerce platforms for B2B, B2C, B2B2C, O2O
- Payment solutions
- Date warehouse & data management tools (preferably Tableau, Power BI)
- IoT technologies

• Willing to take frequent conference calls out of regular office hours
• Ability to travel

Qualifications

• Bachelor’s degree in Information Technology or related
• Certifications in PMP/Agile/Scrum/BA will be preferred

Core Competencies - The following is a list of top Core Competencies needed for the job.

• Drives Innovative Business Improvements: Develops new insights into solutions that result in organizational improvements; promotes a work environment that fosters creative thinking, innovation and rational risk-taking.
• Balances Immediate and Long-Term Priorities: Seeks to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve long-term goals.
• Delivers Results: Focuses on the critical few objectives that add the most value and channels own and others' energy to consistently deliver results that meet or exceed expectations.
• Imports and Exports Good Ideas: Relentlessly seeks, shares and adopts ideas and best practices in and outside the Company and embraces change introduced by others.
• Develops and Inspires Others: Builds and maintains relationships that motivate, guide, and/or reinforce the performance of others toward goal accomplishments. Develops self and others to improve performance in current role and to prepare for future roles; seeks and provides feedback and coaching to enhance performance.
• Lives the Values: Demonstrates the values of The Coca-Cola Company through words, actions, and by example; fosters an environment that reflects the values of the company.

The Company

We have an exciting opportunity available, collaborating with a client who is embarking on a transformative journey. We are seeking an experienced Project Manager with a strong background in leading transformation initiatives, optimizing processes, and managing business organization projects. This engagement is for a period of 6 months, with the potential for extension.

The Role

Process and Documentation

• Process, system mapping and gap analysis
• Design of the target harmonized processes and tools
• Identification of automation opportunities to reduce low value work
• Draft of SOPs for all new Processes, technologies and best practices

Project

• Track status/timelines and deliverables for all initiatives under purview
• Draft presentations for the various project meetings (Project committee, Steering Committee)
• Help prepare communication on transformation progress, milestones, and successes to all stakeholders, including project sponsors and employees
• Develop a robust platform of business case and analytic tools, templates and processes with output and input key metrics related to all transformation initiatives
• Develop a transformation scorecard for each department or Initiative owner to closely monitor the financial benefit of the transformation plan
• Propose technology strategies (Cloud, RPA, AI) that can help optimize processes
• Supervise information systems projects with external consultants and vendors

Reporting & Budgeting

• Assist with relevant impact budgeting and reporting in relation to Transformation projects

Your Profile

• Experience/certification on: Project Management Skill/Process Improvement Skill/Change Management
• Exposure to Financial Reporting in multinational companies
• Former experience in leading transformation or system enhancement, particularly within Finance
• Sound understanding of data flows and the interaction of information systems
• Excellent communication and people skills

Apply Today

Please send your resume, in WORD format only and quote reference number GO12858252, by clicking the apply button. Please note that only short-listed candidates will be contacted.

EA Licence No.: 07C5595 | EA Registration no.: 1989404

Job Description

Key Responsibilities

· Actively develop and expand our PV inverter & Battery Energy Storage System (BESS) opportunities

· To conduct sales presentations to introduce and update solar PV solutions to customers

· To understand and track project pipelines;

· Analyze the situation and development opportunities of the Solar Inverter eco-system

· Identify and develop business opportunities for PV Inverters and BESS in the targeted segments

· Understand customer needs and construct product requirements in accordance with market intelligence

· Support marketing activities

Requirements

· Engineering degree, preferably from electrical or solar photovoltaic (PV) related major;

· At least 3-5 years of experience in the Solar industry

· Excellent understanding of the sales, business development and account management processes

· Good electrical, as well as technical knowledge of Solar Inverters

· Good communication skills of cross-functions and intercultural organization

· Good organization, planning, analytical and presentation skills

· Strong self-initiative and ability to independently, as well as in a team

· Result driven and commitment to deliver quality

· Preferred candidate has solar project experience, worked in EPC or inverter manufacturer company before

Purpose and Scope

ou will be part of the team in developing solutions for both new / existing customers and Sembcorp with a focus on sustainability. Specifically, you will need to work closely with internal and external collaborators to identify (i) potential novel technologies for generating low carbon energy and (ii) attractive low carbon business opportunities across the carbon capture, utilisation and storage value chain. The role will work closely with various stakeholders internally (Finance, Engineering, Technology etc) whilst also building relationships with external stakeholders (statutory boards, potential customers, partnerships etc).

Key Roles and Responsibilities

• Conduct feasibility assessments to evaluate commercial, financial, and environmental viability of opportunities.
• Develop the selected opportunities from inception to final investment decision and financial close by collaborating with internal teams and external advisors.
• Conduct financial analysis, including cost estimation, revenue forecasting and simple investment modelling for projects.
• Formulate terms of reference / scope for partnerships, collaboration with technology developers/ customers/ partners.
• Prepare and present management paper to seek approval for viable projects working closely with the various functions within the organisation.
• Work closely with potential stakeholders on possible collaboration for these projects.
• Provide regular updates to management on the progress of these initiatives.
• Training and guidance will be provided to equip you with the necessary skills and knowledge to excel in your role.

Qualifications & Experience

• Good Honours Degree in Engineering or Business from a recognised University.
• At least 2 to 5 years of experience in business/project development.
• Understanding of energy transition landscape including evolving policy/regulatory frameworks preferred but not required.
• Demonstratedbability in project management, financial planning and collaboration.

Preferred Skills & Characteristics

• Collaborative and influential in partnering with both internal and external stakeholders to gain buy-in and alignment around key priorities.
• Strong interpersonal communications effectiveness, including verbal, written, presentation and persuasion skills.
• Takes ‘hands-on” approach with strong sense of responsibility.
• Possesses work initiatives, self-motivated.

We are looking for a Process Design Engineer - Gas / Environmental / Ultra Pure Water / Chemical Systems with the following responsibilities,

- Responsible for concept and detail design for Process Facility systems for entire courses for projects (Conceptual Design, Detailed Engineering calculations, System & Component sizing, Budgeting, Drawing development coordination from Engineering up to construction stage e.g. PIDs / layouts / sections).

- Capability of interdisciplinary understanding and managing of relevant interfaces.

- Ensuring that all technical standards, drawing formats and symbols.

- Tendering process (e.g. Rechnical and Commercial bid evaluation).

- Time and schedule management.

- Check and review engineering document and drawings for accuracy and completeness for submission and shop fabrication (e.g. Submittal Procedure).

- Lead system design and reviews with customers and ensure customer sign off and approval.

- Review of all the bench mark data’s, scope and design change and contract variation aspects.

- Support project manager is kept aware of the process engineering design and construction progress and any cost and schedule impacts.

- Coordinate installations with sub-contractors on site.

- Support CSA & M&E team for the design including CAD team and project effectively & efficiently.

- Involved in the Commissioning of Systems and develop the documentation with the sub-contractors.

- Consolidate and upkeep in-house engineering Standards.

- Able to work independently

- Willing to travel/ relocate

Job Description & Requirements

Job Description

• Identify key opportunities and execute a pipeline of prioritised deals
• To create business opportunities by increasing customer interaction in particular through increased valuable, productive time with the customer at relevant level
• Responsible for customer success and satisfaction, delivering the best-possible outcomes and exceptional experiences for the customer
• Participate, as needed, at multi levels including end users and executive management to develop opportunities, delivering formal presentations and proposals, and engage in face-to-face meetings with key prospects and customers
• To ensure main customers are visited on a regular basis and recommending new products and services to ensure customer satisfaction
• To follow up quotes in a timely manner with the customer and to ensure sales funnel is kept up to date with accurate information for forecasting purposes
• To communicate frequently with the project team regarding enquiries and project tender
• Make outbound prospecting calls and communicate via email and social media

Requirement

• 2-4 years of sales, business development, or key account management experience. Fresh graduate welcomed for Executive role
• A proven track record of working executively in a technology driven and product focused environment with complex stakeholders
• Experience in managing B2B relationships with ecosystem partners - property developers, real estate
• Managing agent, contractors, etc
• Proactive, self-driven and hungry for success
• A very strong results & goal orientated person
• Fresh graduate are welcome

Responsibilities:

• Sales Strategy: Develop and drive the sales strategy under the guidance of the Director Business Solutions.
• Portfolio Expertise: Showcase a deep understanding of our range of solutions and their applications across various sectors to support our growth strategy.
• Business Planning: Create and execute a business plan that not only meets but exceeds set sales targets.
• Prospect Management: Manage the sales pipeline, identifying prospects, understanding their needs, and guiding them through the sales process.
• Solution Design: Lead the design and delivery of innovative solutions and proposals in line with industry best practices.
• Lead Generation: Be resourceful in generating leads, utilizing various methods like leveraging your network, cold calling, and using the sales process effectively.
• Client Relations: Build and maintain strong relationships with clients, new and existing, throughout the opportunity lifecycle.
• Operations Collaboration: Develop a strong rapport with the Operations team to ensure clients' requirements are met.
• Documentation: Prepare necessary documents such as proposals, tender documents, and presentations.
• CRM Utilization: Use the CRM system to track activity and opportunities, ensuring accurate and timely updates.
• Industry Insights: Analyze, collate, and present industry reports.

Requirements:

• Education: A degree in Business or Sales.
• Experience: At least 3 years of experience with a solid understanding of market trends in local F&B and institutional food service, along with a strong network.
• Sales Expertise: Proven success in consultative selling, influencing, and negotiating at a senior level in the B2B market.
• Professionalism: Display a high level of professionalism and integrity in all interactions.
• Communication Skills: Effective verbal and written communication skills.
• Organization: Meticulous and well-organized, with the ability to work under tight timelines.
• Business Acumen: Commercially astute, with strong financial and entrepreneurial experience.
• Proactivity: Proactive, self-driven, results-oriented, and highly adaptable.

Apply directly: https://www.careers-page.com/tyson-jay/job/L584YRY3/apply

Rexy Manpower Supplies Pte Ltd | EA License No.: 16C7954

Lim Kong Wei, Ivan | EA Personnel No.: R1109856

Job:

• Review, analyze and transform new business/user requirements into IT system/functional requirement.
• Lead SAP and EDI project implementation and handover to IT helpdesk.
• Serve as point of contact for internal/external business users.
• Manage 3rd party vendor for outsourced projects.
• Develop and review systems specifications, test plans, test results, technical documentation, and lead computer system validation (CSV) exercise according to corporate standards and guidelines.
• Ensure the solution delivered is properly tested and meet specifications and timeline from development to deployment. Support unit testing, SIT, UAT effort and resolve technical issues when required.
• Providing technical support, good services and timely response to clients and internal users, including preparation of user manual and conduct training.
• Improve the productivity of existing processes with IT systems.
• Internal and external audit handling.

Requirements:

• Bachelor’s degree in computer science/information technology or equivalent.
• Possess at least 3 years’ experience in SAP and EDI system implementation and support role.
• Preferably worked in 3PL, Supply Chain, Logistics or service environment before.
• At least 3 years’ experience in IT project implementation, direct interaction with clients/customers, business users etc.
• Well verse with SQL commands.