Key Responsibilities:
Project & Account Management
· Support the Transcreation Manager by allocating and monitoring projects to a network of linguists across markets and time zones.
· Manage projects using both a CAT tool and the client’s Project Management Tool.
· Coordination and ensuring that all stakeholders and linguists adhere to the agreed-upon workflows, which include defining scope, timelines, and resource management.
· Work alongside and support cross functional project manager as well as client when briefing and tracking projects through to completion.
· Ensure that trackers are updated at all times
· Monitor timelines and manage client expectations
· Monitor internal workflows and identify areas for improvement
· Advise line manager on resource gaps and flag potential issues
· Ensure account delivers consistently against all including SLAs and KPIs
· Identify bottle necks/pain points for the validation network
· Identify training requirements for team members to ensure their adherence to processes and workflow
Linguist Network Support
· Ensure timely, high-quality work delivery by planning collaborative efforts, creating a balanced work plan, and organizing teamwork.
· Monitor and check linguists’ availability via a tracker and flag any potential gaps.
· Identify and communicate any potential team issues or talent-related feedback to the line manager, and then take an active part in resolving them.
· Provide support to the linguist by providing guidance on all processes and guidelines. Assist with basic troubleshooting as well.
· Checking, approving and actualizing timesheets.
Client Management
· Set and manage client expectations for deliverables and timeframes
· Understand and work under the confidentiality policy
· Attend regular project status meetings and provide written updates as needed.
Requirements:
· Firsthand experience of project management, traffic, or client servicing expertise is required, with experience in the marketing ad-agency or localization business a plus.
· Passionate about languages and working with linguists and creative writers.
· Experience working with global brands, ideally across all media platforms such as print, interactive, and film.
· Ability to perform tasks successfully and collaboratively in high-pressure settings.
· Capability to think strategically and align projects with business objectives.
· Good capacity to solve problems and make decisions.
· Proficient in both written and spoken communication. the capacity to effectively communicate both internally and externally with stakeholders at all levels.
· Self-motivated, organized, and with a keen eye for detail. A hands-on, can-do attitude toward problem solving
· Proficient with technology and tools.
· Commitment to ethical standards and professional conduct.
· Willingness to attend confidential projects at the client’s offices several times a year.