Total 5 Senior Executive quality assurance manager job vacancies in Business Management / Project / Planning category in Singapore

Job Overview:

We are seeking a dedicated Project Executive to join our team. In this role, you will be primarily responsible for supporting water quality instrumentation, calibration, troubleshooting, and ensuring the seamless operation of our remote monitoring services. You will collaborate with various teams to ensure projects are executed efficiently and meet the required technical and quality standards.

Key Responsibilities:

• Water Quality Instrumentation: Oversee and support the installation, maintenance, and calibration of water quality monitoring equipment.
• Calibration & Troubleshooting: Ensure accurate calibration of instruments and troubleshoot any issues related to water quality monitoring systems.
• Remote Monitoring Support: Manage and provide technical support for our remote monitoring contracts, ensuring optimal performance of water-related technologies.
• Project Coordination: Collaborate with internal teams to manage the timelines, deliverables, and milestones of ongoing projects.
• Client Liaison: Act as a point of contact for clients, providing them with updates, support, and ensuring their needs are met.
• Documentation & Reporting: Maintain detailed records of all installations, calibrations, troubleshooting activities, and remote monitoring performance.

Qualifications and Requirements:

• Bachelor’s degree or diploma in Environmental Science, Water Management, Engineering, or a related field..
• Strong knowledge of engineering principles and operations management.
• Proven experience in water quality instrumentation, calibration, and troubleshooting.
• Familiarity with remote monitoring systems in water technologies.
• Strong project management skills, with the ability to multitask and prioritize effectively.
• Excellent communication and interpersonal skills, with the ability to work with clients and internal teams.
• Proficiency in swimming and comfort working in and around water bodies, canals, ponds, lakes, reservoirs, tidal gates etc.

Application Procedures

• If you meet the requirements and are interested in this exciting opportunity, please apply with your resume and cover letter.
• This is strictly on-site roles with both office and site work.
• Fresh graduates are welcome to apply.

Job Profile Summary:

We are seeking a detail-oriented and knowledgeable candidate specializing in Policy Administration. This role is designed for a seasoned professional who excels as an individual contributor, bringing deep expertise in policy administration processes. The ideal candidate will be instrumental in ensuring the accuracy, compliance, and efficiency of policy-related activities, particularly for new business issuance and renewal processing for Group Business. You will report to the Team Lead, Enterprise Business Operations and work closely with internal & external stakeholders to ensure smooth daily operation of the Billing section of Enterprise Business Operation Department.

Job Description:

Policy Administration Expertise:

• Manage and support assigned portfolios to ensure BAU activities are carried out with high level of accuracy, efficiency and within the agreed turnaround time. This includes but not limited to issuance of bills, policy contracts and endorsements.
• Ensure accurate and efficient processing of complex policy administration tasks, aligning with client expectations and company standards while maintaining compliance with regulatory requirements.

Process Improvement and Documentation:

• Identify areas for process improvement within policy administration and contribute to the development and implementation of enhancements.
• Define and document business requirements specific to policy administration, ensuring alignment with operational needs and regulatory standards.
• Lead and participate in User Acceptance Testing (UAT) for system updates and enhancements, ensuring that new functionalities meet business requirements and improve policy administration processes.

Quality Control and Compliance:

• Conduct thorough quality checks on policy documentation and administration processes to ensure accuracy and adherence to internal standards and external regulations.
• Prepare for and participate in internal and external audits, ensuring compliance and addressing any findings promptly.

Stakeholder Communication and Technical Support:

• Act as a key point of contact for internal and external stakeholders on policy administration matters, providing clear and concise communication.
• Provide technical support and guidance to the policy administration team, helping resolve complex issues and escalations.
• Other Ad hoc assigned tasks based on business needs

Who we are looking for:

Competencies & Personal Traits

• Deep expertise in policy administration processes and regulations.
• Strong attention to detail and commitment to accuracy and quality.
• Excellent problem-solving skills and the ability to manage complex issues.
• Proficient in relevant software and tools for policy administration.
• Ability to work independently and take ownership of projects and tasks.
• Experience in preparing process flows and participating in tender pitches.
• Curiosity in exploring new tools and solutions to address operational needs
• Possess good communication skills, both verbal and written, with the ability to effectively communicate complex concepts to technical and non-technical stakeholders.
• Positive, influencing and willing to embrace change.

Working Experience

• 4 to 6 years of working experience with insurers or insurance related industry
• Prior experience with employee benefits scheme
• Knowledge of Group Insurance products is a must
• Good knowledge of MS Office applications

Professional Qualifications

• M5
• Health Insurance

Education

• Diploma or Degree

Language

• English

Reports To: Quality Assurance Manager

Primary Objective:

To perform Validation activity on supporting evidence/ information supplied on client records to enable the processing of the outcome payments by the finance team. Utilize pre-determined checklists and either approve claims as compliant submissions or reject back to operations with succinct detail of remedial action requirements to progress to claim. Overall responsibility for the accuracy and timely processing of submitted outcome events within the required performance deadlines. Conduct client records checks in line with pre - determined working papers and support the production of reports outlining current program health weighting and clear remedial action requirements or recommendations to changes/ implementation of controls. To act as first point of contact for the operational leads with regards to quality enquiries and support facilitation of internal and external audits.

Responsibilities:

• Perform validation activity on programme outcomes to determine if evidence supplied supports payment claim from our customer (government), issuing remedial action guidance, and monitoring corrective action completion when necessary.
• Audit client files to determine the level of compliance and overall programme health indicators and to produce initial audit findings report for presentation to the Quality Assurance Manager for cascade to the wider business.
• Robust working knowledge and interpretation of Government Minimum Standards to act as subject matter expert for issuing guidance and maintaining FAQ logs.
• Support in trend analysis and action plan creation to mitigate risk and suggest process improvement to enable compliant by design approach
• Report highlighted knowledge gaps in operational delivery areas that present a risk to the Quality Assurance Manager for review and action.
• Produce management reports linked to quality in line with business requirements and schedule.
• Support creation / amendment of quality guidance, manuals and other delivery resource tools for compliance in programme minimum standards and AKG set standards.
• To provide administrative support to the Quality Assurance Manager as and when required.

Person Specification

Key Skills/Experience

• Tertiary education with audit and compliance experience
• Proficient in the use of Microsoft packages and intermediate or Advance Excel (Essential)
• Experience in generating management reports for trend analysis and reporting purpose
• Experience dealing with government bodies will be preferred but not compulsory
• Strong project management skills and prioritize tasks
• Self-Motivated and able to work from own initiative with minimal supervision
• Strong eye for detail – able to identify anomalies
• Efficient working practices – speedy, accurate input
• Anticipates and identifies problems / weakness and propose solutions to improve the program
• Ability to provide guidance using varied channels including group delivery and live online delivery
• Demonstrates a willingness to help and support other members of staff within the team
• Flexible Attitude to work

• Plan and develop new accounts and meet sales target
• Prepare quotation and follow-up with clients
• Provide best customer service to clients
• Minimum of secondary school / "O" level qualifications
• English / Chinese Speaking
• Junior Sales Executive or equivalent
• 2 years and above experience required
• strong communication skills, both written and verbal

Job Responsibilities:

Reporting to the Head of Partnership Distribution, you will be providing operational support to the Affinity Partnership team.

• Sales Report Management – Track daily sales results captured in the system and highlight any potential errors or discrepancies. Check sales results against sales report provided by partners to ensure accuracy.Provide weekly sales report by partners’ performance, campaigns and product lines. To provide any other reports as required.
• Sales Leads Management – Extract daily / weekly / monthly customer leads through partners and campaigns to in-house call centre for cross-sell. Report cross-sell results in weekly sales report. Work closely with call centre manager on leads extraction, leads utilization and accurate sales reporting.
• Operational Support – Manage invoicing and ensuring on-time payment by partners. Communicate with partners or vendors for any related matters. Provide support for ad-hoc events, e.g. roadshows, campaigns, product launch, trainings and other promotional activities when required.
• Business Support – Participate in UAT system testing when required. Communicate with internal departments such as Marketing, Finance, IT for any tasks assigned.

Job Requirements:

• Diploma in Marketing, Business Administration or related discipline
• Minimum 3 years of related work experience in General Insurance.
• Good interpersonal and communication skills.
• Resourceful, Strong project management and organization skills.
• Able to work independently and as a team under tight datelines and pressure.
• Adaptable to changes and ability to multi-task.
• Competent in MS office especially in Excel, Word, Powerpoint.
• Certifications in BCP and PGI will be a plus.

Other Information and Benefits

• 5-day work week (9 am - 6 pm),
• 10-15 mins walk from Tanjong Pagar MRT
• Attractive remuneration package, variable performance bonus, annual leave entitlement, outpatient and dental benefits, group hospitalization and surgical, personal accident and term life insurance, etc.