JOB SUMMARY
- Driving revenue for F&B outlets and key festive periods through Corporate Companies, Banks, Third Parties, E channels etc.
- Strengthen partnership with key clients through frequent networking events and sales calls.
- Develop new channels for all F&B outlets.
- To analyze project sales, profit and loss statements and forecast, together with DOFB, Outlet Managers, and Retail Manager.
DUTIES AND RESPONSIBILITIES
- Identify, develop and manage Corporate Accounts to drive business to all F&B outlets and retails.
- Be accountable to manage or increase current partnership with banks, third parties, Telco companies and Associations;
- To work on daily basis with dining reservations and outlet managers including to strategize on opening and closing the third party channels.
- Develop and maintain E-retailing channels.
- Understands or is familiar with the fundamentals of assigned accounts and customer relations.
- Develops a sales plan to generate business from identified markets/accounts which consistently drive business into the restaurant.
- In cooperation with the DFB and the Restaurant Managers develops necessary activities to generate additional consistent restaurant business.
- Continuously communicates the benefits of the hotel and F&B offerings to the customer.
- Drives/manages cooperate, group and festive cooperate bulk purchases through improved customer loyalty by excellent account management.
- Negotiating and liaising with suppliers, purchasers, branding companies and contractors to source for the most beneficial proposal for the hotel.
- Responsible for sourcing new potential retail sites and provide detailed site analysis for the perusal of DFB for key festive periods.
- Negotiates F&B offerings and closes the deals.
- Responsible for implementation of marketing programs, collaterals and photoshoot with Marcom team.
- Prospects new business through phone solicitation, outside sales calls, customer visits to the hotel, trade shows, sales blitzes, direct mail, newspaper/journal research and other customer interaction or research. E.g. sales call and return with sales report.
- Develops marketing intelligence: new product ideas, competition activities, new customer trends and performance.
- Spends majority of time in face-to-face customer or business clientele’s interaction outside of the hotel; for the purpose of selling the F&B retail business and enhancing restaurant revenue.
- Sells the benefits of our F&B Restaurant and Festive Season Retail Offerings.
- To provide product and information trainings to all level associates before each project kick off.
- To meet measurable targets (BSC/KPI) goals, as assigned for self-individual and the team.
- Cash Handling :
· Process all payment types such as room charges, cash, cheques, purepayment, debit, or credit.
· Process all transaction postings (rebates, miscellaneous charges, paid-outs)
· Blind drop at end of the shifts.
· Provide cash change to guests.
· Obtain manual authorizations and follow all Accounting procedures when computer system is down.
· Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.
21. To ensure and follow established procedures and compliance as per LSOP guidelines.
22. Any other duties as may be assigned from time to time.
JOB REQUIREMENTS
- Minimum Diploma in Business Management
- At least 2 years of relevant experience in handling F&B business development
- Strong in overall sales skills
- Understanding of hotel's business mix needs of transient, group and catering business
- Great energy & enthusiastic
- Ability to present ideas, expectations and information in a concise, well-organized manner
- Excellent interpersonal conflict management skills & effective time management skills
- Understanding and achievement of team and individual goals
- Demonstrates leadership skills, customer development and relationship management skills
- Able to start work within short notice period
