Total 2,788 supply chain analyst job vacancies in Business Management / Project / Planning category in Singapore

Role Overview:

The Salesforce Business Analyst will bridge the gap between stakeholders and the development team to ensure business needs are met effectively within the Salesforce platform. The role involves gathering requirements, managing backlogs, and conducting user acceptance testing using Agile methodologies. The ideal candidate will have a strong understanding of Salesforce features and collaborate to drive successful implementations and system optimizations.

Key Responsibilities:

● Serve as a key liaison among stakeholders to identify and understand project requirements, user stories, and acceptance criteria for Salesforce implementations.

● Apply deep understanding of Salesforce’s capabilities and limitations to guide effective and scalable solutions for system implementation.

● Collaborate closely with the development team, Scrum Masters, and Product Owners to align project goals with business objectives and ensure successful delivery.

● Conduct requirement analysis, user acceptance testing, and manage backlog prioritization in an Agile project setting.

Mandatory Qualifications & Experience:

● At least a Diploma, preferably in Business, Computer Science, Information Technology, or an Engineering discipline.

● Minimum of 3 years as a Business Analyst, Scrum Master, Product Owner, or equivalent in Agile projects.

Certifications:

● Certified Scrum Product Owner (CSPO) or Certified Scrum Master (CSM) or an equivalent Agile certification.

● Salesforce Certified Business Analyst

● Salesforce Administrator Certification (CRT101)

• Gather, collate, and analyse requirements from business users and provide clear functional specifications for enhancements to ALM Risk Systems.
• Perform impact analysis of enhancement requests on existing processes.
• Design solutions that are sound, adequate, and forward-looking to address ALM business requirements.
• Plan, schedule, and execute to deliverable objectives from initiation till successful implementation within agreed timelines.
• Devise comprehensive test plans (including test scenarios and test cases) to test IT deliverables.
• Perform User Acceptance Testing, Regression Testing, Simulation Testing and Live verifications to ensure system deliveries meet requirements objectives.
• Formulate a Roadmap for ALM Risk Systems that continually address existing and potential business needs.
• Provide functional support to business users and co-manage ALM Risk System production issues with technology partners.

Requirements:

• Degree in Banking, Financial Engineering, Computer Science, or any other related quantitative discipline with about 1 to 5 years’ relevant experience in business analysis area
• Understanding and experience in ALM Risk, including Liquidity Risk and Interest Rate Risk, specifically LCR, NSFR, MCO, IRRBB is preferred.
• Prior experience in implementing or managing an ALM Risk System would be an advantage.
• Prior business analysis experience of interfacing between IT Teams and end Users and translating / documenting business requirements into documents that can be used by IT Teams for development of systems solutions.
• Knowledge of Machine Learning and AI usage would be useful.
• Proficient in SQL and Excel
• Strong inter-personal, communication, presentation, analytical and problem-solving skills
• Accountable and self-starter

Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.

Job responsibilities:

• Collaborate with stakeholders to gather and document business requirements for enhancements.
• Assist in project planning and management, including defining project scope, objectives, and deliverables.
• Serve as a liaison between business stakeholders and the development team to ensure clear understanding of requirements.
• Analyze business processes and workflows to identify areas for improvement and recommend solutions to enhance business efficiency.

Requirements:

• Bachelor’s Degree in Information Technology, or a related field. Master’s Degree in Data Analytics is a plus.
• At least 6 months of experience as a Business Analyst, preferably in an application development or software development environment.
• Excellent analytical and problem-solving skills to evaluate business processes and identify solutions.
• Understanding of software development processes and methodologies.
• Familiarity with tools such as JIRA, Confluence, or similar.
• Ability to manage multiple tasks and projects simultaneously.
• Excellent verbal and written communication skills to effectively interact with stakeholders at all levels.
• Excellent interpersonal skills to work collaboratively with cross-functional teams.
• Knowledge of Agile methodology, certification in Scrum Master is a plus

The following skills, knowledge and traits are preferred:

• Technical Skills:
  • Proficiency in programming languages (e.g., Java, C#, SQL), system integration tools, reporting tools and database management systems.
  • Working knowledge of SQL to form database queries for application support investigations.
• Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret complex technical information and develop effective solutions.
• Communication Skills: Able to communicate effectively across the organization including business and technology personnel. Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Project Management: Experience with project management methodologies (e.g., Agile, Scrum) and tools.

Responsibilities:

• Requirement Gathering: Collaborate with stakeholders to gather and document business requirements for new features and enhancements.
• Analysis and Documentation: Analyze business processes and workflows to identify areas for improvement. Create detailed user stories, use cases, and functional specifications.
• Project Planning: Assist in project planning and management, including defining project scope, objectives, and deliverables.
• Communication: Serve as a liaison between business stakeholders and the development team to ensure clear understanding of requirements and priorities.
• Solution Design: Work with the development team to design solutions that meet business needs and align with technical capabilities.
• Testing and Validation: Participate in testing activities to ensure that the developed solutions meet the specified requirements. Facilitate user acceptance testing (UAT).
• Continuous Improvement: Identify opportunities for process improvements and recommend solutions to enhance business operations and efficiency.

Skills and Qualifications:

• Analytical Skills: Strong analytical and problem-solving skills to evaluate business processes and identify solutions.
• Communication Skills: Excellent verbal and written communication skills to effectively interact with stakeholders at all levels.
• Technical Knowledge: Understanding of software development processes and methodologies. Familiarity with tools such as JIRA, Confluence, or similar.
• Project Management: Ability to manage multiple tasks and projects simultaneously, with a focus on delivering high-quality results.
• Interpersonal Skills: Strong interpersonal skills to build relationships and work collaboratively with cross-functional teams.
• Education: Bachelor’s degree in Business Administration, Information Technology, or a related field. Relevant certifications (e.g., SCRUM Master, Product Owner) are a plus.

Experience:

• Work Experience: at least 3 years of experience as a Business Analyst, preferably in an application development or software development environment.
• Industry Knowledge: Experience in the specific industry (e.g., finance, healthcare, retail) can be beneficial.

Role Overview:

The Salesforce Business Analyst will bridge the gap between stakeholders and the development team to ensure business needs are met effectively within the Salesforce platform. The role involves gathering requirements, managing backlogs, and conducting user acceptance testing using Agile methodologies. The ideal candidate will have a strong understanding of Salesforce features and collaborate to drive successful implementations and system optimizations.

Key Responsibilities:

● Serve as a key liaison among stakeholders to identify and understand project requirements, user stories, and acceptance criteria for Salesforce implementations.

● Apply deep understanding of Salesforce’s capabilities and limitations to guide effective and scalable solutions for system implementation.

● Collaborate closely with the development team, Scrum Masters, and Product Owners to align project goals with business objectives and ensure successful delivery.

● Conduct requirement analysis, user acceptance testing, and manage backlog prioritization in an Agile project setting.

Mandatory Qualifications & Experience:

● At least a Diploma, preferably in Business, Computer Science, Information Technology, or an Engineering discipline.

● Minimum of 3 years as a Business Analyst, Scrum Master, Product Owner, or equivalent in Agile projects.

Certifications:

● Certified Scrum Product Owner (CSPO) or Certified Scrum Master (CSM) or an equivalent Agile certification.

● Salesforce Certified Business Analyst

● Salesforce Administrator Certification (CRT101)

Job description:

• Extract and clean the data from various data sources to generate daily, weekly and monthly reports.
• Writing SQL queries to retrieve information quickly.
• Fulfil ad-hoc data request from client and management.
• Work / Collaborate with Developer(s) to automate reports
• Liaise with client on data related queries
• Analyze contact center performance metrics, including call volume, response times, and customer satisfaction scores.
• Develop and maintain dashboards and reports to monitor key performance indicators (KPIs).
• Identify trends and patterns in data to inform operational improvements and strategy.
• Collaborate with management and other departments to develop actionable insights and recommendations.
• Support the implementation of process improvements based on data findings.
• Ensure data integrity and accuracy.
• Assist in forecasting demand and capacity planning based on historical data trends.
• Stay updated on industry best practices and emerging technologies in data analysis.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment.

Qualifications and Skills:
• Minimum Bachelors in Business, Computer Science, Mathematics, Data Analytics, or a related field.
• At least 1 to 3 year of experience building reports using Excel, SQL AWS Quick sight or any other business intelligence and data analytics tools.
• Proficiency in data analysis tools (e.g., Excel, SQL, Python) and data visualization software (e.g., Tableau, Power BI).
• Proven experience in data analysis, preferably in a contact center environment.
• Strong communication and presentation skills
• Proactive and able to work independently with minimum supervision.
• Excellent time management with strong critical thinking and ability to handle pressure.
• Detail-oriented with a strong focus on accuracy and data integrity.
• Familiarity with statistical analysis and modeling.

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or email at [email protected]
• All shortlisted candidates will be contacted.

Saghana Sithara | Registration Number: R1550224

Job responsibilities:

• Collaborate with stakeholders to gather and document business requirements for new features and enhancements.
• Create detailed user stories, use cases, and functional specifications.
• Assist in project planning and management, including defining project scope, objectives, and deliverables.
• Serve as a liaison between business stakeholders and the development team to ensure clear understanding of requirements.
• Work with development team to design solutions that meet business needs.
• Participate in testing activities and facilitate user acceptance testing (UAT).
• Analyze business processes and workflows to identify areas for improvement and recommend solutions to enhance business efficiency.

Requirements:

• Bachelor’s Degree in Business Administration, Information Technology, or a related field.
• At least 2 years of experience as a Business Analyst, preferably in an application development or software development environment.
• Excellent analytical and problem-solving skills to evaluate business processes and identify solutions.
• Understanding of software development processes and methodologies.
• Familiarity with tools such as JIRA, Confluence, or similar.
• Ability to manage multiple tasks and projects simultaneously.
• Excellent verbal and written communication skills to effectively interact with stakeholders at all levels.
• Excellent interpersonal skills to work collaboratively with cross-functional teams.
• Knowledge of Agile methodology, certification in Scrum Master is a plus.

Job Summary:

We are seeking a skilled and detail-oriented Business Analyst to support Investment Services Private Market data ecosystem analytics and services. This role will focus on reviewing and refining the strategy for private market data solutions, ensuring that teams within the private market space collaborate effectively, align with business objectives, and drive improvements in data-driven decision-making. The ideal candidate will have strong business analysis expertise, particularly within the financial or investment sectors, and a keen understanding of data management and solution delivery.

Key Responsibilities:

• Collaborate with stakeholders across the private market space to understand business requirements and translate them into actionable data insights and solutions.
• Analyze and assess private market data strategies and ensure alignment across teams to improve overall synergy and collaboration.
• Design, document, and review business processes, data workflows, and system requirements related to private market data services.
• Work closely with development teams to ensure that data ecosystem solutions are built according to business needs and specifications.
• Support the software development lifecycle (SDLC), with a focus on quality assurance, testing, and validation of data solutions.
• Create and maintain detailed documentation on business requirements, use cases, test plans, and testing results.
• Perform SQL-based data analysis and validation to ensure data integrity and accuracy across systems.
• Coordinate with cross-functional teams including data engineers, product managers, and business stakeholders to ensure the successful delivery of projects.
• Assist in identifying and addressing gaps in data coverage, reporting, and analytics that impact business objectives.
• Help prioritize tasks and manage multiple projects simultaneously in a fast-paced, evolving environment.
• Provide ongoing support for data and analytics solutions, identifying areas for continuous improvement and optimization.

Requirements:

• Education: A degree in Computer Science, Information Technology, Business Analytics, or a related field.
• Experience:Minimum 3 years of experience as BA. Maximum experience 15 years.
• Proven experience as a Business Analyst, with a focus on data analytics, testing, and solution delivery in the financial or investment industry.
• Technical Skills:Strong proficiency in SQL and data analysis.
  Deep understanding of software development life cycle (SDLC) and testing methodologies (e.g., functional, regression, integration testing).
• Analytical Skills: Excellent analytical, problem-solving, and critical thinking skills, with a strong ability to interpret complex data and identify patterns or areas of improvement.
• Communication: Strong written and verbal communication skills, with the ability to present complex information clearly to stakeholders at all levels.
• Collaboration: Exceptional interpersonal skills with the ability to work collaboratively across cross-functional teams, bridging the gap between technical and business stakeholders.
• Attention to Detail: Highly detail-oriented with a strong focus on data quality, accuracy, and precision.
• Time Management: Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced, deadline-driven environment.

Preferred Qualifications:

• Experience in the private markets, financial services, or investment industries is a plus.
• Familiarity with business intelligence tools or data visualization platforms.
• Knowledge of agile development methodologies.
• Experience with data governance, data quality frameworks, and data integration

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Responsibilities

The Vice President, Project Delivery, Asia Pacific will lead the Regions Project Delivery agenda and portfolio of change projects, ensuring all projects are managed in line with the project management methodology to achieve successful project delivery and resourced according to PME level requirements. The role will assist the COO and fellow board members in ensuring start-up performance meets the BCA benefits associated with the change, bringing positive challenge and identification of risk to the overall business performance.

• Identify high impact and high risk projects that need Board interventions / programme interventions
• Set organizational strategy governing direction and conduct of project management, including the application of appropriate methodologies
• Manage risks and ensure solutions to problems are implemented in line with change control processes
• Provide project leadership and constructive feedback and support to Cluster/Country project teams and Sector teams
• Leadership and ownership of O2D areas on behalf of the region, managing O2D start -up performance and compliance and ensuring BCA process is well managed through O2D
• Responsibility for achieving high standards and supporting wider OE strategy for the region
• Leadership for replicating implementations for same account across the region based on the modular standardization approach
• Projects delivered on time, on budget, within scope and within agreed quality standards
• Set project management strategy governing direction and conduct of project management, including application of appropriate methodologies and alignment to the business strategy
• Leadership of selected portfolio, programmes and projects
• Intervene in projects as required to ensure benefit realisation and manage central project management budget
• Accountable for managing and governing the DePICT project management methodology and risk management process
• Lead and direct an effective risk management process and supporting tool set to identify and mitigate commercial and operational risks.
• Lead, direct and sponsor ACT change management methodology and approach
• Review and approve business cases and challenge the benefit realisation
• Ensure regular review of performance and corrective action plans are implemented for critical projects
• Sponsor the deployment of lessons learnt output and feedback to drive continuous improvement
• Lead and direct a health and safety culture
• Lead and direct an effective health check and quality management review process and supporting tool set
• Lead and direct the development of the project management community and the people management strategy to deliver business benefits through: skills assessment, training programmes, processes and toolsets
• Define skills and techniques to be deployed to keep the department current
• Build strong working relationships with Senior Exec level managers to ensure business risk is managed before project issues arise
• Engage and influence business leaders to develop effective project risk management and improvement plans for critical projects
• Cross functional collaboration and build strong working relationships and manage expectations of all stakeholders
• Coach and mentor direct reports

Requirements

• Experienced in DePICT project management methodology, ACT change management methodology and DMAIC process improvement methodology
• 10+ years experience in leadership roles, leading and managing cross-country, multicultural teams
• Experience in the logistics / supply-chain industry

Role Overview:

The Salesforce Business Analyst will bridge the gap between stakeholders and the development team to ensure business needs are met effectively within the Salesforce platform. The role involves gathering requirements, managing backlogs, and conducting user acceptance testing using Agile methodologies. The ideal candidate will have a strong understanding of Salesforce features and collaborate to drive successful implementations and system optimizations.

Key Responsibilities:

● Serve as a key liaison among stakeholders to identify and understand project requirements, user stories, and acceptance criteria for Salesforce implementations.

● Apply deep understanding of Salesforce’s capabilities and limitations to guide effective and scalable solutions for system implementation.

● Collaborate closely with the development team, Scrum Masters, and Product Owners to align project goals with business objectives and ensure successful delivery.

● Conduct requirement analysis, user acceptance testing, and manage backlog prioritization in an Agile project setting.

Mandatory Qualifications & Experience:

● At least a Diploma, preferably in Business, Computer Science, Information Technology, or an Engineering discipline.

● Minimum of 3 years as a Business Analyst, Scrum Master, Product Owner, or equivalent in Agile projects.

Certifications:

● Certified Scrum Product Owner (CSPO) or Certified Scrum Master (CSM) or an equivalent Agile certification.

● Salesforce Certified Business Analyst

● Salesforce Administrator Certification (CRT101)

Our client is a global manufacturer. Due to business needs, they are now recruiting a FP&A Accountant to be part of their FP&A team for ongoing transformation projects. They are located in the North Area - easily accessible.

Responsibility:

• Coordinate the preparation, compilation, and analysis of the Annual Budget prior to its submission to the corporate office.
• Analyze financial variances and take a proactive approach by conducting meetings with operations departments to review and discuss monthly forecast performance.
• Synthesize complex data from various sources and transform it into comprehensive management reports.
• Scrutinize a wide range of records and engage with various departments to ensure data accuracy and reliability.
• Oversee SOX compliance and address internal and external audit queries.
• Enhance processes and actively participate in ad-hoc LEAN projects.

Requirements:

• Min Degree in Finance / Accountancy or any related field
• Minimum 5 years experience in FP&A and SOX
• Experience in manufacturing industry is a bonus

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Summary of the Role

The SAP Senior Business Analyst, FICO is responsible for supporting our SAP Sales Template Rollout in our sales subsidiaries in the Asia-Pacific Region as well as providing technical support for the finance departments in their daily business. He/ she will implement the standard financial and controlling processes which are part of the SAP Template and will collaborate with management and global process owners on the optimization of business processes by integrating customized SAP solutions. He/ She provides solutions for minor changes or enhancements in the system and resolves daily issues. The SAP Senior Business Analyst, FICO translates conceptual business requirements into functional specifications in a clear manner that is comprehensible to the technical team. He / She provides best business practice knowledge to aid the design process and communicates proof of concept to stakeholders so that proposed solutions are understood.

Your Mission

• Primary contact for business partner for functional area of responsibility
• Assessing business needs via business process analysis, collaboration, and observation
• Translate business requirements into functional design
• Create functional specification documents and partner with development team for solutions
• Manage production support deliverables such as design document, configuration documents and functional specifications.
• Determining how to integrate SAP software programs to enhance targeted business processes.​
• Ability to debug programs in ABAP​
• Customizing existing programs and adding new programs to a single SAP-integrated platform.
• Coordinate and Provide User Acceptance Testing and Support
• Documenting SAP processes and preparing progress reports.​
• Complying with industry regulations.​
• Keeping informed of the latest SAP updates, developments, and offerings

Your Talents

• Bachelor's degree in information technology, computer science, management information systems, business, finance, or in a related field preferred.​
• Minimum 7 years of work related experience as a SAP Business or Systems Analyst.
• Certified in SAP S/4 Finance and Controlling
• Certification in SAP other modules, CPIM, CSCP, PMP, and Agile preferred.
• Expert knowledge in SAP S/4 Finance and Controlling
• Strong expertise in at least two end to end business processes
• Strong understanding of process flow modeling concepts
• Solid knowledge of relevant business processes and their integration with SAP systems.​
• Specific knowledge required in Controlling
• Specific knowledge required in Finance
• Must have strong knowldege of FICO integration to all other SAP Modules
• Strong debugging and problem-solving skills and ability to read SAP ABAP programming code with Flori Know How
• Familiarity with Process modelling is necessary
• Knowledge of Sharepoint, Visio, and MS Office is highly desirable
• Superb collaboration and communication skills.​
• Exceptional analytical and problem-solving abilities.​
• Excellent organizational and time management skills.​
• Advanced ability to manage projects and provide leadership.​
• Must be able to collaborate and effectively work in teams.
• Must have a service-oriented personality
• Fluency in spoken and written English
• Willingness to travel to all of our locations at KARL STORZ (travel will vary depending on project phases and needs and will be in average around 40%)​
• Effective team player and leading assignments
• Responsible for dealing with conflict management & effectively resolving issues

JOB DESCRIPTION

Job Title

Sr. Business Analyst Capital Market (Agency Contract)

Occupation

SENIOR BUSINESS SYSTEM ANALYST

Job Description & Requirements

About the Client:

Our client is a multinational Bank.

Responsibilities:

• Delivery of comprehensive business analysis to provide solutions for business needs.
• Work with the project team including product owner, senior developers, architects, BAs to deliver business requirements and improve business processes and systems.
• Work closely with stakeholders to define requirement and various artifacts around application development or enhancement.
• Specification of business rules for regulatory reporting, business operations and transformations.
• Functional design and testing of solutions.
• Maintenance and promotion of best practices around the data dictionary of the bank
• Interaction with developers to define implementation specs.
• Interaction with other IT teams to explain and communicate on Data services.
• Assisting with the daily operations through scrum, Jira and Kanban, techniques.

Requirement:

• Hands on expertise on various transaction reporting regulation like MIFID2/SFTR/EMIR/CFTC and any APAC transaction regulatory reporting.
• Strong experience on Market data, Pricing, Clearing & Settlement, confirmation, Affirmation concept, Regulatory data sourcing.
• Strong functional knowledge of financial product (Derivative products like IRS, TRS,CDS etc ) & regulatory reporting.
• Ability drive end to end regulatory project with complete ownership.
• Good understanding of the data sourcing from various front office application like kondor, Summit, OT.
• Experience of capital market processes, Pricing, Sales/Trader workflow, etc.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R24125310 (PARAMATASEEMA NAVEEN RAJANNA)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

“By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries

Summary

Imagine what you could do here. The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to develop a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magnificent, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. We are seeking for a highly motivated professional to be a part of the Global Business Operations team. You will focus on APAC Retail Contact Center performance and support for decision of Apple’s Global Retail Customer Care. This position will have a direct role in owning the performance of key operational metrics for RCC. The role requires a detailed understanding of contact center performance metrics and analytics and will drive operational performance improvement at vendor and Apple contact center sites.

Description

This role will work as Individual contributor with full ownership of ensuring the contact centre is fulfilling its performance metrics related goals. With the support of data, this role acts as a consultant to provide insights, observations and recommendations to help improve the business.

Responsibilities:

• Perform quantitative analysis to identify trends, key root causes affecting key performance indicators, translate data into actionable insights and collaborate closely with site lead, Area Managers and Vendor Managers to connect the dots between data and business
• Lead and run Business Reviews in collaboration with partners and drive discussion on performance
• Define, measure and track performance, ensuring end-to-end visibility of metrics, and driving consistency across regions
• Develop effective reporting dashboards for business to analyze the key trends of metrics and generate insights
• Engage with partners to define and achieve metric goals
• Drive positive collaboration with functional teams and your peers to support both strategic and tactical initiatives

Minimum Qualifications

• 4+ years of professional experience in operations, analytics, management consulting, corporate strategy, or equivalent experience
• 3+ years of confirmed data analytics experience including significant knowledge across these tools and languages: Excel, Tableau, SQL, and Python
• Effective presentation and communication skills, including ability to explain sophisticated data and charts in a concise manner to large cross-functional audiences
• Solid team player and analytical demeanor

Preferred Qualifications

• Experience supporting contact centers is preferred
• Experience in performing statistical modeling and analysis and Text Analytics is a plus
• Bachelor’s degree in engineering, mathematics, finance, statistics, economics or other quantitative area, Master Degree or equivalent experience is a plus

ALM Risk Business Analyst

1. Responsibilities
1.1. Gather, collate, and analyse requirements from business users and provide clear functional specifications for enhancements to ALM Risk Systems.
1.2. Perform impact analysis of enhancement requests on existing processes.
1.3. Design solutions that are sound, adequate, and forward-looking to address ALM business requirements.
1.4. Plan, schedule, and execute to deliverable objectives from initiation till successful implementation within agreed timelines.
1.5. Devise comprehensive test plans (including test scenarios and test cases) to test IT deliverables.
1.6. Perform User Acceptance Testing, Regression Testing, Simulation Testing and Live verifications to ensure system deliveries meet requirements objectives.
1.7. Formulate a Roadmap for ALM Risk Systems that continually address existing and potential business needs.
1.8. Provide functional support to business users and co-manage ALM Risk System production issues with technology partners.

2. Requirements
2.2. Understanding and experience in ALM Risk, including Liquidity Risk and Interest Rate Risk, specifically LCR, NSFR, MCO, IRRBB is preferred.
2.3. Prior experience in implementing or managing an ALM Risk System would be an advantage.
2.4. Prior business analysis experience of interfacing between IT Teams and end Users and translating / documenting business requirements into documents that can be used by IT Teams for development of systems solutions.
2.5. Knowledge of machine learning and AI usage would be useful.
2.6. Proficient in SQL and Excel
2.7. Strong inter-personal, communication, presentation, analytical and problem-solving skills

---------------------------

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

We are seeking a highly motivated IT Business Analyst to join our dynamic and growing Information Technology Department. The successful candidate will be part of a regional team responsible for managing a critical Regional Payment System that processes domestic payments for corporate customers across the region. This role plays a crucial part in ensuring the timely and quality delivery of system solutions to meet business needs.

Key Responsibilities:

• Collaborate with business units to elicit, review, and analyze business requirements for the payment system.
• Work with cross-functional teams to define integration requirements between different systems, identifying dependencies and potential impacts.
• Analyze and define detailed functional and non-functional requirements based on business needs.
• Monitor and manage risks and issues related to requirements, preventing scope creep.
• Collaborate with offshore test teams to translate requirements into test scenarios and cases, and validate test results before production rollout.
• Clarify and classify test findings, identifying defects and change requests, and work to resolve issues.
• Liaise with vendors and relevant teams to investigate issues, determine root causes, and implement workarounds and fixes.
• Manage defects and change requests, prioritize them with business units, and plan fixes or implementations.
• Provide Level 3 production incident analysis, resolve user queries, and handle change requests.
• Maintain up-to-date knowledge and documentation of application features and processes, acting as a subject matter expert.

Job Requirements:

• Bachelor’s Degree in Computer Science, Information Systems, or a related field.
• 7+ years of experience with a focus on Payments implementations, with expertise in business analysis methodologies and frameworks.
• Strong domain knowledge of Asia-Pacific payment systems (e.g., RTGS, NEFT, ACH, CITAD, G3 Fast, Payroll, etc.).
• In-depth knowledge of the ISO20022 payment standard and SWIFT messaging.
• Experience with Bancs Payments products is preferred.
• Familiarity with project management principles and change management processes.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Experience with the software development lifecycle (SDLC) and Agile methodology.
• Knowledge of Java/J2EE, Oracle DB, SQL, Unix/Linux, and IBM WAS is a plus.

To apply, simply click the "Apply" button or send your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.

Job Overview:

The Business Revenue Analyst (Team Leader) will play a crucial role in optimizing revenue for the car rental company by analyzing and interpreting data related to pricing, demand, market trends, and fleet management. The role will focus on identifying opportunities for revenue growth, improving profitability, and supporting strategic initiatives through detailed analysis and forecasting. This analyst will work closely with cross-functional teams, such as Sales, Marketing, and Fleet Operations, to align strategies and drive data-informed decisions.

Key Responsibilities:

1. Revenue Optimization & Forecasting:

o Develop and maintain revenue management models to optimize pricing and fleet utilization.

o Analyze demand patterns, market trends, and pricing strategies to maximize rental income.

o Create and update forecasts for revenue performance and fleet utilization.

2. Data Analysis & Reporting:

o Generate and distribute regular reports on key revenue metrics, including occupancy rates, pricing effectiveness, and market positioning.

o Provide insights into performance drivers and identify revenue risks and opportunities.

3. Market & Competitive Analysis:

o Conduct market research to assess competitive positioning and industry trends.

o Evaluate the impact of external factors, such as seasonality, special events, and economic shifts, on rental demand and pricing strategies.

4. Strategic Pricing:

o Assist in developing dynamic pricing strategies based on data-driven insights.

o Monitor competitor pricing and recommend adjustments to remain competitive while maximizing profitability.

5. Collaboration & Strategy Development:

o Work with Sales, Marketing, and Fleet Operations to align revenue strategies and initiatives.

o Support the implementation of promotional campaigns and assess their impact on revenue.

6. Performance Analysis & Continuous Improvement:

o Track and analyze the performance of revenue management strategies.

o Recommend process improvements to enhance efficiency and profitability.

Required Qualifications:

• Bachelor’s degree in Finance, Business, Economics, or a related field (Master’s degree preferred).
• 4-5 years of experience in a evenue management, financial analysis, or data analytics role within the car rental or transportation industry.
• Proficient in data analysis tools, such as Microsoft Excel, and data visualization software (e.g., Tableau, Power BI).
• Strong analytical and quantitative skills, with experience in building financial models.
• Understanding of demand forecasting, dynamic pricing, and market segmentation.
• Excellent communication skills, with the ability to present complex data in an understandable way.
• Knowledge of HP Loan ACT and NON-ACT accounts, including the management and assessment of active hire purchase loans, as well as the evaluation and handling of non-active or settled accounts. Skilled in analyzing loan performance and ensuring compliance with financial regulations and company policies.

Desired Skills:

• Experience with revenue management systems used in the car rental or transportation industry.
• Familiarity with car rental operations and market dynamics.
• Knowledge of fleet management principles and their impact on revenue.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.

The candidate will be part of MHC Project Management Office & Business Solutions and will be assigned to lead business requirement gathering in various projects or system enhancements. This is a hands-on role which requires understanding of Insurance & Healthcare process and system, strong analytical skills and a high level of accuracy when defining business specifications

Key Responsibilities:

• Liaise with end users to produce/refine business specifications (Business Requirement Document)
• Liaise with Sales, Operations, Finance, and IT teams to ensure accurate functional coverage
• Define and produce testing plan and provide guidance in user acceptance testing (UAT)
• Manage and escalate risks and issues to management (Issues, Risks & Action Management)

Competencies:

• Business oriented with a clear focus on results and deliveries
• Strong business acumen; keen to understand and quick to identify risks and opportunities.
• Be creative, innovative, pro-active, and convincing in terms of finding solutions
• Strong communication and presentation skills both verbal and written.
• Experiences in operations or IT project environment.

Requirements:

• Good knowledge in Apps, Webs, and mobile technology (prefer but not mandate)
• Degree in Information System, Computer Science, or professional certificates in relevant fields
• At least 3 years of working experiences in related fields
• Prefer with insurance, TPA or healthcare background

We are looking for a Business Process Analyst with experience in handling presentations, interactiving with different teams to gather data and reporting tools.

Note: 1 Year contract, either extandable or convertible to Permanent

* 2+ yrs of experience in Business Process Analaysis and team interactions

* Experience in Advanced Excel tool

* Good experience in reports preparation and presentation to seniors

* Good to have PowerBI, Tableau

* Good communication skills

* Need to report to Senior Manager/Director

* Good team player

JOB SUMMARY

• Support the Head of Business Enablement and PvB business to execute processing in these key areas:
• EAM & Introducer
• Product Program /Propositions
• Digital Enablement
• Business Banking Partnership / New Business Initiatives
• SCTS Onboarding
• SCTS Trust Accounting
• SG Booking Centre matters
• Customised Reports
• Support/oversee key projects/activities related to the business’s strategic objectives

RESPONSIBILITIES

Strategy

• Centralised processing & biz enablement for PvB business

Business

• Private Banking

Processes

• EAM, Introducer, Trust Structures, Business Banking

People & Talent

• Work through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Employ, engage and retain high quality people, with succession planning for critical roles.
• Responsibility to review team structure/capacity plans.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives

​​​​​​​Risk Management

• Execution responsibility for identifying, assessing, monitoring, controlling and mitigating operational and reputational risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them

Governance

• Oversee governance of PvB SGHK EAM & Introducer business

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Our Ideal Candidate

• 3 plus years of experience in the banking industry.
• Sound HKMA/SFC/MAS regulatory knowledge and understanding of the private banking business.
• Solid experience in Change Management; ability to adapt and act quickly to drive change by advocating innovative solutions
• Product knowledge is preferred
• Self-motivated team player, excellent analytical and problem-solving skills, with the ability to articulate and resolve complex operational issues

Role Specific Technical Competencies

• Private Bank
• Sales Process
• Risk Management
• Regulatory

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

• Analysing business operations and strategies to identify new opportunities.
• Identifying cost reductions to increase sales revenue.
• Analysing consumer behaviour to meet product demand and preferences.
• Performing competitor analysis toward an increased market share.
• Implementing efficient customer communication and feedback channels.
• Identifying and negotiating sales deals that promote sustained income.
• Identify and research potential clients
• Develop and maintain client relationships
• Monitor project teams to ensure contracts are executed as agreed
• Create and implement processes and policies to support the overall business
• Track, identify and add qualified prospects to sales pipeline
• Develop and manage strategic partnerships to grow business
• Track and report on the status of proposal components
• Conduct ongoing market research
• Drive the end-to-end sales process
• Prepare and submit sales contracts

Employment Type: 1 year contract (renewable subject to performance)

Working Location: Changi Business Park or Marina Bay Financial Centre

Salary: Up to S$5,500

Job Responsibilities:

• Contribute to projects and initiatives across all phases, including Requirements Gathering, Design, Solutioning, Functional Specs review, User Acceptance Testing, and Live Verification.
• Utilize hands-on experience in data querying (SQL, etc.), manage data schemas, and perform data wrangling tasks.
• Work closely with various workstreams, UX Designers, and Tech teams to gather business requirements, assist in designing and visualizing solutions, analyze scenarios, and assess impacts and risks. Ensure smooth implementation of processes.
• Ensure requirements align with design principles and information architecture.
• Engage with user stories and collaborate with Tech teams to propose solutions and ensure timely implementation according to priorities.
• Attend scrum meetings and grooming sessions to guarantee enhancements meet business requirements, timelines, and budget.
• Review and challenge Tech team proposals, providing alternative solutions where necessary.
• Assess existing BAU processes, identify opportunities for enhancement, and recommend solutions.
• Leverage knowledge of risk data and data discovery, including understanding data lineage within ADA.
• Maintain clear and consistent communication with stakeholders to ensure project success and timely task completion.
• Maintain comprehensive documentation regarding data flows, design, and process changes to ensure audit compliance.
• Manage multiple priorities, tight deadlines, and limited resources, anticipating potential issues to ensure smooth delivery.
• Participate in various workshops related to business unit initiatives.
• Perform other responsibilities as required.

Requirements:

• Bachelor’s or Master’s degree in Business Administration, Computer Science, Information Technology, Data Science, or a related field.
• Diploma holders in related fields with equivalent work experience may also be considered.
• At least 3-5 years of relevant experience in business analysis, data management, or project coordination.
• Previous experience in Agile environments and with data querying and analysis is preferred.

Brandon Lim | EA Registration No: R21102894

EPS Consultants Pte Ltd| 95C5630

We are looking for a skilled Business Analyst with a strong background in FinTech domain (Payments Gateways, Trading, Digital Assets, Fiat, etc.) to join our team. You will be responsible for managing the day-to-day operations of various online applications and ensuring smooth project execution.

• Competitive remuneration package (up to $6,500 + AWS + VB).
• Hybrid working arrangement.
• Work on innovative projects in the FinTech space.

Key Responsibilities:

• Oversee end-to-end project management, ensuring timely delivery and quality standards.
• Participate in key project activities such as Market Research, Requirement Gathering, User Acceptance Testing, Training, and Implementation.
• Coordinate resources and collaborate with third parties for flawless project execution.
• Manage client relationships and ensure stakeholder alignment throughout the project lifecycle.
• Create and maintain comprehensive project documentation and ensure all team members are aligned on project tasks.
• Identify potential project risks and recommend mitigating measures to manage them effectively.
• Identify which issue to escalate to the appropriate resolver group.
• Ensure Service Level Agreements (SLAs) are met for both projects and incidents.

Requirements:

• Singaporean only.
• Bachelor’s degree in Computer Science or a related field.
• Minimum 2 years of experience as a Business Analyst in the FinTech/Payments industry.
• Prior hands-on experience or Knowledge with software development and web technologies.
• Strong communication and interpersonal skills.
• Bilingual in English and Chinese to handle Chinese-speaking clients.
• Prior experience in FinTech projects (Trading/Blockchain/Capital Markets/Financial Payment/Fiat) will be an added advantage.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].
• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Vi Yin (Vanessa) – R24123532
ScienTec Consulting Pte Ltd – 11C5781

1) Have knowledge of software programs and business strategies.

2) Coordinating IT to meet company's need.

3) Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge.

4) Improve training and operational procedures within a business to increase efficiency and productivity.

5) Work directly with clients to understand the individual needs of the business.

6) Create and present reports executive team members and shareholders to support recommendations.

7) Oversee implementation projects from beginning to completion.

8) Use a variety of data analysis and organization tools to discover the most impactful insights.

*Business Analyst*

*ETRM/Commodities*

A leading commodities organization is searching for an experienced Business Analyst to join the team on a permanent basis here in Singapore. This role will support the trading platforms, with key involvement system setups, BAU support including testing and bug fixes.

Requirements:

• ETRM System experience
• Progamming language competency in SQL
• Experience as a business or system analyst
• Demonstrated work experience supporting BAU activities

Please click Apply!