Total 3,017 support analyst job vacancies in Business Management / Project / Planning category in Singapore

The IT Business Analyst at Lifelong Learning Institute (LLI) will support and enhance LLI’s IT systems by collaborating with vendors and internal stakeholders to identify business needs, design system improvements, and ensure smooth project delivery.

The role focuses on managing the intranet system, improving procurement processes, and facilitating system automation to optimise LLI’s operations.

Responsibilities

Business Analysis & Solution Design

• Collaborate with vendors and business users to manage and maintain the LLI intranet system
• Analyse and document business requirements, specifically for procurement processes, and translate them into system design specifications
• Work closely with the procurement team to identify system improvements and automation opportunities to streamline operations
• Collaborate with internal stakeholders to understand their requirements and develop detailed documentation to support system improvements
• Analyse current business processes, identify inefficiencies, and recommend enhancements for greater efficiency and system optimisation
• Collaborate with IT teams to design technical solutions that align with LLI’s business objectives

Project Management

• Assist in project planning and tracking, ensuring milestones are met, and projects are delivered on time and within scope
• Monitor progress to ensure alignment with business goals and manage any risks or roadblocks that arise during the project lifecycle
• Develop and execute test cases to ensure that the solutions implemented meet business requirements
• Prepare training materials and support users post-implementation to ensure smooth system adoption

Vendor Management

• Manage relationships with external vendors, ensuring service delivery aligns with business requirements and project timelines
• Work closely with vendors to ensure system performance, upgrades, and issue resolution are handled promptly and efficiently

Requirements

• A bachelor’s degree in IT, Computer Science, Business, or a related field. Agile or PMI-PBA certifications are a plus
• 2-4 years of experience as an IT Business Analyst or in a similar role, with hands-on experience in both Agile and Waterfall methodologies
• Experience working with a System Integrator (SI) or IT services company, with strong vendor management skills
• Familiarity with software development lifecycle (SDLC), ITIL frameworks, and basic networking
• Proficiency in the Microsoft ecosystem (M365, MS Intune, MS Purview) and experience with Windows systems
• Familiarity with SharePoint portal user permissions and content management is an advantage
• Understanding of procurement processes and ERP systems is a plus
• Strong communication, analytical, and problem-solving skills with excellent attention to detail
• Understanding of industry regulations such as GDPR, PDPA and ISO 27001 is preferred

Candidates without the required qualification but with relevant experience are welcome to apply

Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure

Job Description:

• Understanding the BRD and conducting requirement gathering by various means like brainstorming, workshops, Questionnaire and working with different stakeholders of the cash management team like Product Managers (Global as well as In Country), Client Services, Implementation, Operations and Finance.
• Mapping the identified functional requirements and define a solution
  Identifying the scope of the requirements, validating the requirements.
• Working with Lead Business Analyst & Technology partner i.e., Solution Architects to agree on the solution.
• Working as a liaison between Business users, operations and Developers.
• Preparing various documents like BRD, FSD and reviewing SIT Test scenarios and Test Cases. Experience in Agile world is a plus.
• Working with different stakeholders for product collateral and training needs.
• Working with Integration partners and other vendors within bank
  Identify & resolve issues and manage project risks, supporting different teams, chairing & documenting meetings.

As a Functional Tester:

• Handle the core banking system’s and payment system’s various test phases, regression tests, integration tests, functional tests, test automation.
• Good Knowledge and working experience of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Defect Life Cycle.
• Define functional test scenarios for core banking and payment systems.
• Overall responsible for ensuring User acceptance testing for all the streams.
• Maintain up to date test libraries (test scenarios, test cases)
• Working with SIT & UAT Testing Team, reviewing, testing scenarios, test cases and helping developers and testers in clearing their doubts about the requirements etc.
• Recording defects utilizing defect tracking tool with priority and severity and alert the management.
• Manage planning, communicate with stakeholders.
• Prepare regular reports on test results.
• Supporting the business users for User Acceptance Testing.
• Supporting Operations team / Business Users team to complete the testing.
• Managing testing at times when required and found the issues / testing not closing or moving as expected.
• Lead Defect Management related actives.

Requirements:

Qualifications and Profile

• The position requires a minimum of 10 years relevant business analyst experience with Payment systems and Core Banking applications.

Functional

• Good knowledge in Payment area like interaction with Clearing, payment file format ISO20022, SEPA Products (SCT, SDD and Instant SCT) and SWIFT (Cross Border Payments). Hands-on experience with such data mapping and testing.
• Hands on experience on payment systems and exposure to Payments Hub, Clearing and Settlement, Automated clearing house programs and channels.
• Extensive knowledge on various kinds of payment products such as TT, RTGS, LVP, Payroll, Cheque, DD, Cashier Order, Mass & Bulk payments.
• Good knowledge of reporting products like Intraday/End of period accounting statements - (CAMT53, CAMT54, MT942 & MT940 formats), Debit and Credit advises – (CAMT52, MT900 & MT910- formats) and Payment status reports – (XML Pain.02 format).
• Proficient in User Acceptance Testing (UAT), Functional & System Integration testing of banking and financial applications.
• Experience in following areas is a plus: Retail Banking, Wholesale & Corporate Banking, Corporate commercial Payments, International & Domestic Payments, Payment Hub/Factory, Correspondent Banking, ACH, Real Time Payments, Cash & Liquidity Management, Compliance/AML, FX, Messaging (Swift and ISO) & Trade Finance.

Technical

• Hands on experience on testing methodologies
• Working knowledge of ALM/QC/JIRA
• Experience is creating Feature files for Cucumber
• Understanding of Graph based Database like JanusGraph and Elastic search.
• Experience is Kafka platform for event storage and real time streaming of data.
• Knowledge on Kibana visualization tool for log and time-series analytics and application monitoring.
• Other Professional Skills and Mindset
• Work on complex systems and a challenging international work environment
• Knowledge of all phases of IT system development and implementation life cycle
• Highly analytic and detail oriented in approach with Excellent communication and presentation skills, with experience converting highly complex information into clear, concise documentation.
• Strong analytic skills
• Capable to effectively interact with multiple stakeholders
• Strives to deliver the solution in the most effective and timely manner
• Team spirit - Like explain and share knowledge
• Hands on and versatile
• As part of an integrated organization across 3 main sites (Paris, SQY, Singapore), be able to forge close relationships with program director, others team leads, architecture functions and quality assurance teams. It could be a limited travel aspect for this role.

AVN-Digital is an expert in providing technology enabled business solutions and services. Since inception, AVN-Digital has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge coupled with industry experience and our unique methodologies enable us to successfully deliver and meet our customer’s expectations.

We are seeking a highly skilled Functional Business Analyst.

As a key member of our development team, you will play a crucial role in designing, implementing, and maintaining innovative web applications while ensuring their quality through effective testing practices. If you are passionate about creating robust and reliable software solutions and possess a solid foundation in both development and testing, we invite you to apply.

Job Type: One-year Renewable Contract

Key responsibilities

1. Contribute to projects / initiatives, starting from Requirements Gathering, Design, Solutioning, Functional Specs review to User Acceptance Testing and Live Verification.
2. Must have good working hands-on experience in data querying (SQL and such) and handling of data schemas and data wrangling.
3. Works in close collaboration with various Workstreams, UX Designer and Tech counterparts to elicit business requirements, supports the design and conceptualization of new requirements and visualisation, analyse all possible scenarios, and articulates impacts and risks, as identified, ensure consistent use and implementation of processes.
4. Review requirements to ensure alignment to design principles and information architecture.
5. Attend to user stories/requirements and work with Tech partners on solutioning and implementation based on prioritisation.
6. Join regular scrum meetings and user stories grooming sessions to ensure that enhancements are delivered accordance to business requirements/solutions and is within budget and timelines.
7. Review solution proposal from Tech team and provide effective challenge and counter proposal
8. Evaluate existing BAU process and identify areas that need improvement and propose options as solutions
9. Familiarity with Risk data and good knowledge of data discovery and lineage between data tables in ADA will be a plus
10. Maintain robust communication among all the stakeholders to ensure proper coordination and delivery of tasks and activities
11. Maintains all required documentation related to data flow, the design and process changes to a high standard for audit readiness
12. Adept at juggling between tight timelines, limited resources, and multiple deliverables. Able to anticipate needs and problems to ensure successful and timely delivery of projects and initiatives
13. Participate in various workshops from BU initiatives
14. Perform other duties and responsibilities, as assigned

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

This position will be part of the Platform and Transformation team, supporting the Client Lifecycle Management (CLM) project.

The objective of the CLM project is to optimize the entire Client Lifecycle Management journey, which includes lead generation, prospecting, client onboarding, client servicing, client reviews, and offboarding.

The CLM Process Expert will be instrumental in implementing the CLM Target Operating Model (TOM) initiatives, focusing on people, processes, and platforms across the bank.

Requirements:

• Organize working groups with stakeholders to facilitate process review and discovery, gathering feedback and recommendations for improvements.
• Assist management in defining and refining requirements aligned with the target operating model and leading initiatives for process enhancement.
• Develop and implement process re-engineering plans based on the target processes.
• Establish transition procedures to ensure a smooth shift from the current to the target operating model, achieving operational efficiencies.
• Collaborate with cross-functional teams to ensure alignment of processes and requirements among stakeholders, including the Front Office, Client Onboarding team, Operations, Compliance, and Technology.
• Ensure that requirements are comprehensive and stay within the defined scope.
• Create and maintain documentation, such as process flows, user manuals, workflow diagrams, and training materials.
• Work closely with the Technology team to facilitate the seamless integration of new systems and technologies.
• Monitor and assess the effectiveness of implemented process changes, collecting feedback and making necessary adjustments.
• Provide training and support to team members and end-users on new processes and best practices, while continuously measuring key performance indicators for improvement.

Requirements:

• University degree in Accountancy, Finance, Business Administration or related field
• Proven experience in business process analysis and project management, particularly in client onboarding and lifecycle management.
• Familiarity with process mapping and modeling techniques.
• Strong analytical skills for collecting, studying, and interpreting complex data.
• Ability to manage multiple complex tasks simultaneously.
• Understanding of target operating models and their implementation.
• Excellent problem-solving, communication, and presentation skills to effectively convey process changes to stakeholders and collaborate with cross-functional teams.
• Preferred knowledge of the financial intermediary business and client onboarding processes.

Position

In a challenging and multicultural environment, we seek for a Business analyst to join our Core Banking IT department in charge of the development and maintenance of the International Core Banking System of the company. This information system is deployed in 25 business units all around the world. The system has multiple modules to manage reference data, commercial back office functions (payments, remittances, loans, deposits, guarantees, letters of credit …), accounting, management control and credit risk monitoring. The system caters to local regulatory reporting needs and head office reporting, based on a data warehouse.

The candidate will be in charge of understanding the requirements and to test the payment system of the bank which is Global Pay Plus – Sevice Platform (GPP-SP) from Finastra (previously D&H). The role will focus primarily on testing the various evolutions of the in-house solution together with the payment engine (GPP-SP).

Main responsibilities

As a Business Analyst:

• Understanding the BRD and conducting requirement gathering by various means like brainstorming, workshops, Questionnaire and working with different stakeholders of the cash management team like Product Managers (Global as well as In Country), Client Services, Implementation, Operations and Finance.
• Mapping the identified functional requirements and define a solution
• Identifying the scope of the requirements, validating the requirements.
• Working with Lead Business Analyst & Technology partner i.e., Solution Architects to agree on the solution.
• Working as a liaison between Business users, operations and Developers.
• Preparing various documents like BRD, FSD and reviewing SIT Test scenarios and Test Cases. Experience in Agile world is a plus.
• Working with different stakeholders for product collateral and training needs.
• Working with Integration partners and other vendors within bank
• Identify & resolve issues and manage project risks, supporting different teams, chairing & documenting meetings.

As a Functional Tester:

• Handle the core banking system’s and payment system’s various test phases : regression tests, integration tests, functional tests, test automation
• Good Knowledge and working experience of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Defect Life Cycle.
• Define functional test scenarios for core banking and payment systems
• Overall responsible for ensuring User acceptance testing for all the streams.
• Maintain up to date test libraries (test scenarios, test cases)
• Working with SIT & UAT Testing Team, reviewing, testing scenarios, test cases and helping developers and testers in clearing their doubts about the requirements etc.
• Recording defects utilizing defect tracking tool with priority and severity and alert the management
• Manage planning, communicate with stakeholders
• Prepare regular reports on test results
• Supporting the business users for User Acceptance Testing
• Supporting Operations team / Business Users team to complete the testing
• Managing testing at times when required and found the issues / testing not closing or moving as expected
• Lead Defect Management related actives

Qualifications and Profile

The position requires a minimum of 10 years relevant business analyst experience with Payment systems and Core Banking applications.

Functional

• Good knowledge in Payment area like interaction with Clearing, payment file format ISO20022, SEPA Products (SCT, SDD and Instant SCT) and SWIFT (Cross Border Payments). Hands-on experience with such data mapping and testing.
• Hands on experience on payment systems and exposure to Payments Hub, Clearing and Settlement, Automated clearing house programs and channels.
• Extensive knowledge on various kinds of payment products such as TT, RTGS, LVP, Payroll, Cheque, DD, Cashier Order, Mass & Bulk payments.
• Good knowledge of reporting products like Intraday/End of period accounting statements - (CAMT53, CAMT54, MT942 & MT940 formats), Debit and Credit advises – (CAMT52, MT900 & MT910- formats) and Payment status reports – (XML Pain.02 format).
• Proficient in User Acceptance Testing (UAT), Functional & System Integration testing of banking and financial applications.
• Experience in following areas is a plus: Retail Banking, Wholesale & Corporate Banking, Corporate commercial Payments, International & Domestic Payments, Payment Hub/Factory, Correspondent Banking, ACH, Real Time Payments, Cash & Liquidity Management, Compliance/AML, FX, Messaging (Swift and ISO) & Trade Finance.

Technical

• Hands on experience on testing methodologies
• Working knowledge of ALM/QC/JIRA
• Experience is creating Feature files for Cucumber
• Understanding of Graph based Database like JanusGraph and Elastic search.
• Experience is Kafka platform for event storage and real time streaming of data.
• Knowledge on Kibana visualization tool for log and time-series analytics and application monitoring.

Other Professional Skills and Mindset

• Work on complex systems and a challenging international work environment
• Knowledge of all phases of IT system development and implementation life cycle
• Highly analytic and detail oriented in approach with Excellent communication and presentation skills, with experience converting highly complex information into clear, concise documentation.
• Strong analytic skills
• Capable to effectively interact with multiple stakeholders
• Strives to deliver the solution in the most effective and timely manner
• Proactive with excellent verbal and written communication skills in English
• Team spirit - Like explain and share knowledge
• Hands on and versatile
• As part of an integrated organization across 3 main sites (Paris, SQY, Singapore), be able to forge close relationships with program director, others team leads, architecture functions and quality assurance teams. It could be a limited travel aspect for this role.

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

AVN-Digital is an expert in providing technology enabled business solutions and services. Since inception, AVN-Digital has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge coupled with industry experience and our unique methodologies enable us to successfully deliver and meet our customer’s expectations.

We are seeking a highly skilled Functional Business Analyst.

As a key member of our development team, you will play a crucial role in designing, implementing, and maintaining innovative web applications while ensuring their quality through effective testing practices. If you are passionate about creating robust and reliable software solutions and possess a solid foundation in both development and testing, we invite you to apply.

Job Type: One-year Renewable Contract

Key responsibilities

1. Contribute to projects / initiatives, starting from Requirements Gathering, Design, Solutioning, Functional Specs review to User Acceptance Testing and Live Verification.
2. Must have good working hands-on experience in data querying (SQL and such) and handling of data schemas and data wrangling.
3. Works in close collaboration with various Workstreams, UX Designer and Tech counterparts to elicit business requirements, supports the design and conceptualization of new requirements and visualisation, analyse all possible scenarios, and articulates impacts and risks, as identified, ensure consistent use and implementation of processes.
4. Review requirements to ensure alignment to design principles and information architecture.
5. Attend to user stories/requirements and work with Tech partners on solutioning and implementation based on prioritisation.
6. Join regular scrum meetings and user stories grooming sessions to ensure that enhancements are delivered accordance to business requirements/solutions and is within budget and timelines.
7. Review solution proposal from Tech team and provide effective challenge and counter proposal
8. Evaluate existing BAU process and identify areas that need improvement and propose options as solutions
9. Familiarity with Risk data and good knowledge of data discovery and lineage between data tables in ADA will be a plus
10. Maintain robust communication among all the stakeholders to ensure proper coordination and delivery of tasks and activities
11. Maintains all required documentation related to data flow, the design and process changes to a high standard for audit readiness
12. Adept at juggling between tight timelines, limited resources, and multiple deliverables. Able to anticipate needs and problems to ensure successful and timely delivery of projects and initiatives
13. Participate in various workshops from BU initiatives
14. Perform other duties and responsibilities, as assigned

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Fenergo Business Analyst – 3-year contract

Role Overview: We’re looking for a Fenergo Business Analyst to implement Target Operating Model (TOM) across 15 APAC branches under Pillar 2 (Process and Standards).

Key Responsibilities:

• Engage stakeholders to implement Contract Lifecycle Management (CLM) and Target Operating Model (TOM.)
• Standardize processes based on the TOM.
• Document configuration changes in FenX for compliance.
• Verify Ui-UX requirements and designs.
• Collect data for post-implementation benefit assessments.
• Facilitate User Acceptance Testing (UAT).
• Assist in creating User Operation Manuals and training materials.

Must-Have Skills:

1. Experience facilitating TOM workshops.
2. Ability to analyze processes for regulatory compliance.
3. Skill in designing process changes.
4. Liaise with IT and Fenergo on system updates.
5. Strong collaboration with teams and stakeholders.
6. Familiarity with CLM/KYC systems, preferably Fenergo.

Preferred Skills:

• Knowledge of Fenergo and FenX.
• Experience with CLM and KYC projects.

Role Summary

Within the Wealth Management IT Hub Compliance Division, the Senior Business Analyst (SBA) will lead the business analysis activities related to his/her area of expertise, covering the scope of Wealth Management – IT Compliance Anti Money Laundering activity in Europe and in Asia. This is a very important position, as the candidate will be the key contact for Compliance Financial Security topics related to Anti Money Laundering.

Main Responsibilities

Business Analyst

• Organize and run dedicated meetings or committees.
• Proactively communicate and collaborate with external and internal third parties to analyse information needs and functional requirements and deliver the following artefacts as needed: Functional requirements (GFS), Business Requirements Document, Use Cases, Screen and Interface designs, Business process design, minutes, review and validation with Sponsors, Presentation etc.
• To perform preliminary studies , analysis (including leading stakeholders workshops), effort estimations.
• Analyse gaps in functionality and processes between European and Asian sites and propose solutions to converge and align them into a common design.
• Analyse and structure new requirements with all stakeholders involved in order to propose to the organization the best way to deliver appropriate solutions and integrate them in the overall program.
• Have relevant experience in defining and implementation of business rules, scenarios and supporting business parameters. Experience in AML rules will be an added advantage.
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and compliance requirements.
• Collaborate with the team’s experts to establish the technical vision and analyse trade-offs between usability and performance needs.
• Be the liaison between the business units, and technology teams.
• Participate to the full development lifecycle including design, estimation, planning, development support, test support, release, implementation & guarantee support.
• Coordinate, supervise and contribute to Users Acceptance Tests (UAT) related to new implementations
• Lead, with the support of technical teams, the definition of the solution and the implementation roadmap.
• Lead vendor discussions & solution for convergence and new version upgrade topics.

Project Management & Governance

• Good steering committee presentation skills; capacity to interact with C-Level.
• Coordinate the implementation from a project management perspective and ensure the WMIS Project governance applied at each step.
• Highlight any potential concerns / risks and proactively shares best risk management practices.
• Manage all the decision making and analysis process allowing designing, validating the solution, and getting the necessary approvals in terms of architecture, IT risk and IT Security.
• Manage escalations during day-to-day business from stakeholders and propose amicable solutions.
• Ensure that every new solution implemented respects WMIS standards and allows for mutualisation / reuse as much as possible between sites.
• Coordinate with all teams, from same division or other divisions, working on the same project
• Passionate and ensure project is completed on time, on budget, with quality and meet the requirements as per the specifications
• Support on project management activities such as cost estimation, planning elaboration governance, including follow-up etc.

Qualifications & Experience

• Bachelor’s Degree in Information Technology or relevant fields.
• At least 10 years of relevant working experience.

Specific Qualifications

• Functional experience in Compliance Financial Security topics.
• Strong knowledge of NetReveal and or other AML monitoring tools.
• Knowledge on NetReveal- Optimization AML module would be added advantage (Plus).
• Knowledge on designing detection models and reporting.
• Knowledge on Scenario Manager would be added advantage (Plus).
• Knowledge on Command & Control reporting module.
• Knowledge on Alert & Case manager.
• Knowledge of Netreveal 8.4 would be added advantage (Plus).

Technical & Behavioural Competencies

• Self-starter with positive mind set to work in any challenging situations.
• Focused approach on objectives and can-do-attitude.
• Strong proficiency with PowerPoint, Excel, Word, Visio.
• Proficiency in SQL and Oracle DB tools for data analysis.
• Possess ability to manage various interested parties such as stakeholder, subject matter expert, third party vendor, contractor and business user.
• Capacity to negotiate.
• Familiar with project management tools as well as issue and release management, production and support (JIRA, Service Now, PPM tools, etc.)
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, managers, subject matter experts and technical teams.
• Experience in analyzing data, data sources and capability to translate the data analysis into business requirements.
• Experience in coordination of project with multiple IT assets, multiple owners and multiple sites.
• Experiences with Agile & Waterfall methodologies.
• High level knowledge on API and cloud topics will be added advantage (Plus).

Job Description:

As a Business Support Assistant at Hawksford Singapore, the primary responsibility involves meticulously organizing and transferring digital documents and folders into designated folders within the Microsoft SharePoint database.

The ideal candidate ensures the accurate sorting and storage of documents, contributing to the efficient management of information within the organization. While prior experience with Microsoft SharePoint is considered an added advantage, the role is open to individuals with the capability and enthusiasm to quickly grasp and adapt to SharePoint functionalities.

You will become part of the global operations and business support team, working together with other operation managers, supervisors, and support assistants.

We need someone who should demonstrate proficiency in the Microsoft Office Suite, showcasing a keen willingness to learn and a strong attention to detail.

Key Responsibilities:

• Responsible for ensuring digital documents and folders are accurately sorted, stored and transferred into respective folders in Microsoft Sharepoint database.
• Providing general administrative support to departments and other ad-hoc projects.

Requirements:

• Proficiency in Microsoft Office Suite.
• Willingness to learn and strong attention to detail.
• Experience in using Microsoft SharePoint would be an added advantage.
• Strong verbal and written communication skills in English.
• Ability to maintain a professional appearance and demeanour.
• Discretion and confidentiality in handling sensitive information.
• Applicable for Singaporean and Singapore Permanent Residents.

About this role:

Wells Fargo is seeking a Senior Business Relationship Support Specialist to join our growing team in Singapore.

In this role, you will:

• Primary servicing responsibility for India market customers but will cover other geographies subject to business requirement
• Support complex or large portfolio of customers and share leadership role with relationship managers and customer support manager in managing a portfolio of accounts
• Assist with components of audit or compliance reviews and exams
• Maintain policy manuals and Business Continuity Plan documentation
• Act as the customers’ main point of contact for operational questions and handle complex customer issues including escalation and resolution
• Provide the same standard of customer care to our internal team members, who may in turn be servicing Wells Fargo’s financial institution customers in various countries across the globe
• Solve issues with various operations centers, internal bank departments and outside vendors
• Identify prospective opportunities to market and oversee non credit products to new or existing customers
• Prepare presentations, materials and serve as a subject matter expert for the department
• Manages "owning the customer experience" approach and effectively executes on all standard protocols regarding interactions with customers
• Conducts customer courtesy calls, by phone, promote relationship building and a positive customer experience during customer interactions and identify cross-sell opportunities
• Provide new hire and ongoing systems, processes, policies and procedures training
• Train and mentor less experienced Relationship Associates
• Work with Relationship Managers to structure and execute transactions for the most complex clients, and to manage portfolio with high operating exposures
• Make decisions on complex customer issues and problems
• Partner with customer service manager to resolve issues and provide status updates on implementations
• Collaborate with executives, management, relationship managers and other internal partners or business lines
• Mentor to less experience individuals and may assist with their development

Required Qualifications:

• 4+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Work collaboratively in a small team with a receptive attitude that allows him/ her to take on additional tasks that ensure the smooth running of a small office
• Excellent English verbal and written communication skills
• Strong time management and prioritization, skills and ability to manage multiple assignments concurrently
• Exhibit strong attention to detail and organization
• Proficient with MS Office applications (Word, Excel & PowerPoint)
• Fluent in Hindi, Tamil and other main dialects in India, due to interaction with India market and financial institutions clients are essential.
• Excellent English verbal and written communication skills
• Fluent in Hindi, Tamil and other main dialects in India, due to interaction with India market and financial institutions clients are essential.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Role Summary

• Deep dive and map out the as-is CRM landscape along with its various frontend/downstream integrated systems for each market utilizing CRM in SAPMENA zone today.
• Leveraging the already-implemented SPACE system in North Asia zone, design and build a similar CRM system for SAPMENA markets with the spirit of standardization, simplification, and scalability.
• Rollout SPACE across all markets and brands currently on CPRV in the zone today, so as to decommission the older CRM system, through the usual software development lifecycle approach.

Main Responsibilities

• Project and timeline management – own overall delivery timeline for different phases in the project lifecycle.

1. Collaborate with different teams and workstreams to map out the group system landscape.
2. Drive external vendors to explore and deliver solutions with alignment to requirements, ensuring quality and timeliness, whilst keeping to agreed scope.
3. Organize and manage periodic steerco meetings.

• Support Business Analysts in documenting as-is functionalities and integration landscape of current CRM system in SAPMENA.
• Ensure business requirements gathering of SPACE is completed timely, and the deliverables of each phase of the project has been delivered.
• Work with Business Analysts to translate functional specification and business requirements into user stories in the product backlog, ensuring there are clearly defined acceptance criteria signed off by business stakeholders.

Qualifications & Experience

• Bachelor’s in Information Technology or relevant fields.
• At least 4 -7 years of experience in digital transformation projects, having held roles such as BA or PM.
• Has experience with projects involving system implementation, multiple systems' integration, and complex data migration.
• Experience gathering business requirements, mapping out as-is model and defining target operating models.
• Experience running a project in Agile methodology and having a good understanding of the Scrum ways of working.
• Has experience leading the entire or a specific phase of the SDLC, preferably the Discovery (planning / analysis), Design, Development phase of SDLC.
• Experience managing and driving discussions with both Business & IT stakeholders.
• Excellent verbal and written communication skills to understand requirements/ issues and bring relevant stakeholders into discussions to drive solution.

Good to Have

• ITIL certification and ServiceNow experience .
• Agile and Scrum methodology.
• Proven project management experience (PMI methodologies) with PMP qualification.
• Knowledge of client business and IT processes.

About this role:

Wells Fargo is seeking a Business Relationship Support Specialist to join our growing Singapore office. Learn more about the career areas and lines of business at wellsfargojob.com.

In this role, you will:

• Responsible for providing customer service to a portfolio of bank customers, sharing leadership role with relationship managers.
• Primary servicing responsibility for Thailand customers but will cover other geographies subject to business requirement.
• Independently, proactively and effectively manage customer issues, monitors overdrafts, confirms additional source of funds and partners with office management in decision making process.
• Handle complex customer issues which include escalation and resolution.
• Evaluate profitability and risk of designated portfolio.; Monitor accounts, portfolios and loan bookings to assure compliance with regulatory and company requirements.
• Communicates regulatory and company requirements, tracks compliance and reports/ escalates identified issues for resolution.
• Assist with customer onboarding, due diligence and other associated risk management matters where required.
• Act as the customers’ main point of contact for operational questions.
• Manages "owning the customer experience" approach and effectively executes on all standard protocols regarding interactions with customers.
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
• Conducts customer courtesy calls, by phone, promote relationship building and a positive customer experience during customer interactions and identify cross-sell opportunities.
• Provide the same standard of customer care to our internal team members, who may in turn be servicing Wells Fargo’s financial institution customers in various countries across the globe.

Required Qualifications:

• 2+ years of experience in Business Relationship Support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Customer service experience in a bank providing international payments services to financial institution clients.
• Knowledge of Thailand market and financial institutions clients are essential.
• Excellent English verbal and written communication skills.
• Knowledge of Thai language is a must due to engaging with clients based in Thailand

Job Expectations:

• Work collaboratively in a small team with a receptive attitude that allows him/ her to take on additional tasks that ensure the smooth running of a small office.
• Build key relationships with both internal partners and external clients.
• Strong time management and prioritization, skills and ability to manage multiple assignments concurrently.
• Exhibit strong attention to detail and organization.
• Proficiency in MS Office applications (Word, Excel & PowerPoint).

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Business Analyst Assistant Manager to join their warehouse team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities Business Analyst Assistant Manager:

• Performing data analysis and validation tasks as required.
• Employing Python, R, VBA, PowerAutomate, and other software to automate comprehensive scorecard reports across diverse business sectors.
• Crafting and managing several Power BI data visualizations for day-to-day activities, key performance indicators (KPIs), and financial assessments.
• Creating PowerApps to collect crucial data currently lacking, with a focus on boosting efficiency, justifying costs, and identifying anomalies.
• Offering technical support and resolving platform issues.

Requirements:

• Min Degree in related study with min 2 - 3 years of relevant experience (dealing with different business unit)
• Proficient in automation tools such as PowerBI, Tableau and VBA
• Good communication and presentation skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Your contribution to something big  

• Work with data, analyze diverse datasets to understand sales, drive optimization and improve business strategies 

• Participate in analytics and data projects that are integral to sales & trade marketing business 

• Support to develop custom data models and algorithms 

• Prepare reports and utilize PowerBI for data visualization 

• Assist in other ad-hoc analytics projects 

Summary

• Primary function is to evaluate corporate loans lending within Bank credit policy.

Functional

• Analyze loan applicants’ financial status and credit to determine feasibility of granting loan for submission to management for approval and communicate decisions to business and relevant support units.
• Collaborate effectively with other departments to ensure that loan applications are fully completed; the necessary supporting documentation is received.
• Recommend operational procedures to increase effectiveness of department operations.
• Assist in improving / conducting training on loan origination for RMs.
• Proficient in managing pipelines / projects with an emphasis on organizational and multi-tasking skills.
• Conduct credit analysis on an existing portfolio of companies.
• Perform credit risk ratings of accounts, review and monitoring of accounts, make credit variations / exception recommendations and report preparation.

Qualifications

• Degree in Banking and Finance

Requirements

• Minimum 3 years of corporate/commercial/SME banking experience
• Meticulous, with an eye for detail
• Effective interpersonal and communication skills
• Able to multi-task and thrive in a fast-paced work environment
• Independent and self-motivated team player

We are hiring under Recruit Express headcount and you will be deployed to:

Location: Central Region

Pay: up to $5.8k

Duration: 1 Year Contract

Working Hours: 8.30am to 6.00pm Monday to Friday

PRIMARY ROLES & RESPONSIBILITIES:

• Conduct thorough analysis of business processes and requirements to identify areas for improvement.
• Support the analysis of business requirements and feasibility studies of possible solutions and business cases.
• Collaborate with stakeholders to define project scope, objectives, requirements and deliverables.
• Gather and document business requirements through interviews, workshops, and research.
• Make business decision, with relevant data and support.
• Facilitate communication between technical teams and business stakeholders.
• Manage the project activities, including timeline and reporting progress to business stakeholders.
• Test and validate system changes to ensure they meet business needs and requirements.
• Prepare and maintain requirements specification and IT Systems documentation such as functional specification, design specification, test specification, operation and user guide.

REQUIREMENT:

• Require min 2 years of IT Business Analyst experience.

Interested applicants , please email to [email protected]

Fabian Ling Tuong Liing

[email protected]

Outsourcing Team

Recruit Express Pte Ltd

EA License NO: 99C499

We regret that only shortlisted candidates will be contacted.

An experienced IT Application Support Consultant, or IT Business Analyst, with strong understanding of SAP Concur and other related IT support tools, providing Level 1 support to clients.

Responsibilities

• Responsible for 1st Level technical support for SAP Concur, Coupa and other relevant IT systems.
• Responsible for resolving any technical issues related to SAP Concur, and Coupa.
• Ensure timely and efficient problem resolution.
• Assist users in understanding and utilizing application functionalities.
• Log and track incidents.
• Ensure proper documentation and follow-up.
• Stay up-to-date on the latest application developments and industry best practices.

Requirements

• Degree in Information Technology, or Computer Science, or its related field.
• Minimum 1 year of SAP Concur or Coupa support experience.
• Good understanding of SAP Concur modules such as Travel, Expense, Invoice, etc.
• Experience with other procurement and expense management tools, e.g., Coupa.
• Excellent analytical skills.
• Good knowledge in business process and ability to interact with business users.
• Good written and oral communication, and interpersonal skills.
• Ability to communicate in Mandarin language is an added advantage.
• Ability to work independently in providing support and problem-solving.
• Ability to work under pressure.

Our client is one of the leader in the banking industry, they are hiring a Business analyst with futures and derivatives clearing experience.

Salary up to $7000

Location: Central

Contract role

Responsibilities:

• Provide PM/ BA support for front to back control review in futures and derivatives clearing.
• Perform root cause analysis of control gaps in the operations team.
• Documentation of project artefacts, including, Target Operating Models, BRDs, User Stories, Test Cases
• Support Ops SME’s in determining, identifying, and remediating the control gaps and documenting them.
• Deliver requirements, prepare testing plans if any and execute/oversee testing and development of associated project artifacts as required for deliverables.
• Day-to-day management of individual project responsibilities including milestone setting, task and actions management, co-ordination, and execution of plan within required timelines and to stakeholder quality expectations.
• Assess and manage risk and issues.
• Support and manage business ad-hoc queries and requirements.
• Foster and maintain relationships with business and technology stakeholders and support engagement in working groups, steercos, and workshops where required.
• Identify key project risks, whether stated or not, and manage to resolution or escalate accordingly.
• Can exercise independence of judgement and autonomy and can operate with a limited level of direct supervision.
• Requires attention to detail when making judgments and recommendations based on the analysis of factual information.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding business , its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications/ Skills:

• 6-10 years’ experience
• Experience in Data Analysis, tracing cash events through multiple systems front to back.
• Experience in delivering Operational process improvements and controls
• Track record as a Business Analyst/ Program manager within the Financial Services/Investment Banking industry.
• Knowledge of Markets Operations businesses/ functions is required. Knowledge & understanding of workflows and controls beneficial.
• Knowledge on Futures and Options products and Clearing industry is a plus.
• Strong communication skills to enable the capture of current state and target state processes, challenges and requirements
• Ability to work independently, multi-task, have great attention to detail and take ownership of various parts of a project or initiative.
• Able to lead conference calls and produce meeting agendas, materials, and minutes.
• Have experience of leading User Acceptance Testing (UAT) projects, including overseeing the development & implementation of the UAT test plan, scripts and tools using the detailed functional requirements document.
• Must be extremely organized, motivated and a self-starter.
• Ability to prioritize and multi-task is key.
• Excellent analytical and problem-solving skills and ability to clearly document findings and put together proposals for solutions.
• Excellent Excel, Powerpoint and process mapping skillsets required.
• Ability to work in fast paced environment under tight contractual deadlines.
• Excellent communication and stakeholder management skills, with the ability to communicate to a range of audiences and facilitate discussions.
• Willingness to ask questions, challenge the process and seek out answers.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E EA License No. 01C4394 • EA Registration No. R21103542 (Ling Kai Jin)

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

Main responsibilities

As a Senior Business Analyst:

Functional solution design and testing accountability:

• Ensure consistency of functional and non-functional needs, and challenge business requirements.

• Design the functional solution / prepare user stories (or equivalent documents).

• Write the acceptance criteria (following BDD approach).

• Synchronize with other applications BAs for interface design and specification.

• Explain to Development team the requirements / user stories.

• Make sure user stories / sub-tasks progress and status is up to date (related to BA’s activities).

• Prepare list of test scenarios (functional, integration), test data preparation.

• Execute functional testing / user stories testing and integration testing to check that developments are compliant with the needs, contributes to E2E / UAT testing.

• Demo preparation (functional part).

• Preparation of functional documentation for application.

• Support during INT / E2E / UAT.

Delivery Management (Scrum Master) & Project Management:

• Accountability of the team’s work delivery.

• Manage and coordinate daily team activities, organize & facilitate team meetings.

• Manage and organize Backlog (JIRA), making sure all tickets well structured, all required information present, all sub-tasks listed, sprint scope defined, status of ticket / sub-tasks is up-to date, etc.

• Team capacity management and project planning.

• Risks & issues management.

• Project cost estimation and controlling.

• Skills management together with Team Head.

Trade Finance functional referent:

Experience with Finastra Trade Innovation Plus (TI+) solution or equivalent.

• Serve as the primary point of contact for all TI+ related inquiries, providing expert guidance to within the team, and towards other stakeholders (Business and Management actors).

• Identify opportunities for improvements on TI+ implementation and customization strategies, as per best practices established by the vendor.

• Conduct training sessions and workshops for other team members and project contributors, enhancing their understanding of the product and its functionalities.

• Oversee and contribute to the rollout of major upgrades and releases of TI+.

• Coordinate with Finastra support team to review company’s cases raised for defects and enhancement requests.

• L3 support to maintain TI+ application

• Perform level three support of applications in production.

• Analyze and evaluate the bugs as raised by first and second level support.

• Coordination with support team and technical team to investigate the bugs.

• Specify acceptance criteria for bug fixes.

Qualifications and Profile

• The position requires a minimum of 10 years relevant Business Analysis, with at least 3 years of relevant experience as Scrum Master or Project Manager.

• Certifications: PMP, agile ACP or CSM, CBAP or equivalent will provide an advantage.

• Trade Finance domain knowledge.

• Extensive knowledge in requirements gathering, analysis, and documentation, with a proven ability to translate complex business needs into functional specifications.

• Proficiency in business process modeling and workflow design, using tools such as MS Visio, UML diagrams, BPMN.

• Hands-on experience of Behavior Driven Development (BDD) frameworks and practices, with experience using Cucumber, and X-ray tools.

• In-depth knowledge of parameter-driven applications, using message injection such as XML.

• Knowledge of TI+ solution or equivalent.

• Knowledge of Finastra Configuration Management tool (CMT) or equivalent.

• Proven project management skills with experience leading and delivering small to medium projects on time, within budget using delivery methodologies such as Agile (Scrum) or Waterfall.

• Proficiency in SQL for data query, analysis and update, enabling the delivery of new features and fixes to production.

• Knowledge of message queuing tools (e.g. MQ tool) to mock testing when required.

• Understanding of API integration and web services that may be in scope of end-to-end testing with external systems.

• Interest in mentoring and guiding junior team members on the path of high quality deliverables.

Interested applicants please send your resume in MS Words format and attention it to Tan Joanna (R1104661)

Short listed candidates will be notified

www.ambition.com.sg

EA Registration Number: R1104661

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. Licence Number: 10C5117

Position Title: Business Analyst

Key Responsibilities:

• Lead and manage the full project development lifecycle, including requirements gathering, analysis, solution design, testing, and deployment.
• Conduct detailed business analysis to develop application solutions and designs that align with business objectives and technical requirements.
• Oversee daily operations, including system monitoring, issue management, and resolution.
• Perform qualitative, quantitative, and root-cause analysis to address business challenges and identify opportunities for improvement.
• Balance strategic thinking with a deep understanding of business needs, ensuring solutions are aligned with organizational goals.
• Ensure compliance with IT security best practices and governance standards in all business processes.
• Collaborate with technical teams to understand and contribute to the systems integration process, especially in environments involving diverse technologies.
• Support procurement and governance processes, with knowledge of Singapore Government frameworks being an advantage.
• Provide insights into financial instruments to guide system improvements and decision-making, especially in financial operations.
• Work with the S.W.I.F.T messaging platform and its infrastructure, offering expertise or a willingness to gain in-depth knowledge.
• Knowledge of or experience with SimCorp Dimension® is highly advantageous, contributing to system efficiency and accuracy.

Requirements:

• Proven experience in business analysis, with a strong focus on application solutioning and systems integration.
• Hands-on experience in managing operations, system monitoring, and resolving complex issues.
• In-depth understanding of IT security best practices and compliance.
• Familiarity with diverse technical platforms and systems integration processes.
• Experience with Singapore Government procurement processes is a plus.
• Knowledge of financial instruments and the SWIFT messaging platform is beneficial.
• Familiarity with SimCorp Dimension® is an added advantage.

This role is ideal for a detail-oriented, strategic thinker with strong business analysis expertise, capable of driving both technical and operational improvements across diverse environments.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/)

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

Responsibilities:

• Accountability for software projects through all stages of the life cycle - Requirements and Gap Analysis, Design, Construction, Testing support and Warranty support
• Elicit requirements, prioritise and analyse requests, design business processes, workflows, and user interfaces
• Produce and review high quality functional and non-functional specifications documentation for the customer
• Conduct workshops and effectively facilitate discussions with all the relevant stakeholders
• Efficiently perform story mapping and establish acceptance criteria for business
• Prioritize Backlog items
• Collaborate with technical team to decompose functional requirements
• Collaborate with development team to ensure right development of the functionality
• Prepare/Review/Perform test cases/scripts to ensure the business requirements are fulfilled
• Coordinating with development and testing teams for System Integration Testing
• Support SIT/UAT testing and help address any issues
• To monitor progress and provide updates and risks to the Project Manager and Stakeholders
• Interact with customer's stakeholders/Product/Application owner to review and get the sign offs for functional deliverables
• Validate the business requirements with the development outputs
• Facilitates/Provides "Train-the-Trainer" on application enhancements

Requirements:

• Experience in a similar business analyst role for 5-10 years.

• Strong background of working in the Banking and Financial sectors
• Experience in Loan Origination, Mobile and Internet Banking, Core Banking System
• Profound insight of business processes in the above domains
• Working knowledge of Lending life cycle and relevant applications
• Expertise in integrating business processes and system analysis
• Hands-on experience with applying technical knowledge to create business solutions
• Adept at conducting system analysis
• Experience in Testing Processes
• Ability to standardize the development process as aligned to business needs
• Skilled at using modelling tools
• Hands-on experience with Agile principles, processes, and software development life cycles
• Good team player with excellent interpersonal and communication skills
• Possesses strong negotiation skills
• Carries good analytical and problem-solving skills

Education:

Bachelor's Degree in related field

Main responsibilities

As a Functional Tester:

· Handle the core banking system’s and payment system’s various test phases: regression tests, integration tests, functional tests, test automation

· Good Knowledge and working experience of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Defect Life Cycle.

· Define functional test scenarios for core banking and payment systems

· Overall responsible for ensuring End to End testing for all the streams.

· Maintain up to date test libraries (test scenarios, test cases)

· Working with SIT & UAT Testing Team, reviewing, testing scenarios, test cases and helping developers and testers in clearing their doubts about the requirements etc.

· Recording defects utilizing defect tracking tool with priority and severity and alert the management

· Manage planning, communicate with stakeholders

· Prepare regular reports on test results

· Supporting the business users for User Acceptance Testing

· Supporting Operations team / Business Users team to complete the testing

· Managing testing at times when required and found the issues / testing not closing or moving as expected

· Lead Defect Management related actives

Job Requirements:

• The position requires a minimum of 8-10 years relevant functional tester experience with Payment systems and Core Banking applications.

• Good knowledge in Payment area like interaction with Clearing, payment file format ISO20022, SEPA and SWIFT. Hands-on experience with such data mapping and testing.

• Hands on experience on payment systems and exposure to Payments Hub, Clearing and Settlement, Automated clearing house programs and channels.

• Extensive knowledge on various kinds of payment products such as TT, RTGS, LVP, Payroll, Cheque, DD, Cashier Order, Mass & Bulk payments.

• Proficient in End to End, Functional & System Integration testing of banking and financial applications

• Experience in following areas is a plus: Retail Banking, Wholesale & Corporate Banking, Corporate commercial Payments, International & Domestic Payments, Payment Hub/Factory, Correspondent Banking, ACH, Real Time Payments, Cash & Liquidity Management, Compliance/AML, FX, Messaging (Swift and ISO)

• Functional testing experience in GPP-SP (Global PayPlus – Service Platform) is mandatory

• Hands on experience on testing methodologies

• Working knowledge of XRAY/JIRA

• Knowledge of all phases of IT testing lifecycle and IT system development and implementation life cycle

• As part of an integrated organization across 3 main sites (Paris, SQY, Singapore), be able to forge close relationships with program director, others team leads, architecture functions and quality assurance teams. It could be a limited travel aspect for this role

Interested applicants please send your resume in MS Words format and attention it to Tan Joanna (R1104661)

Short listed candidates will be notified

www.ambition.com.sg

EA Registration Number: R1104661

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. Licence Number: 10C5117

About Sembcorp Industries

Sembcorp Industries (Sembcorp) is a leading energy and urban solutions provider, led by its purpose to drive energy transition.

Headquartered in Singapore, Sembcorp delivers sustainable solutions to support energy transition and urban development by leveraging its sector expertise and global track record.

Sembcorp has a balanced energy portfolio of 21.2GW, with 14.4GW of gross renewable energy capacity across 10 countries*.

Its urban development projects span over 14,000 hectares across Asia and have generated over 377,000 employment opportunities and attracted close to US$50 billion of investment capital.

Sembcorp is listed on the main board of the Singapore Exchange. It is a constituent stock of FTSE Russell Index, MSCI Singapore Index, Straits Times Index as well as sustainability indices including FTSE4Good Index, iEdge SG ESG indices and several MSCI ESG indices.

For more information, please visit www.sembcorp.com.

PURPOSE AND SCOPE

The Business Operations Analyst plays a crucial role in ensuring the smooth and efficient functioning of Sembcorp Solar’s operations. This involves identifying inefficiencies and bottlenecks in existing processes and then developing strategic plans to streamline operations. The role resides within the Business Excellence Unit and will work on cross-functional projects.

KEY ROLES AND RESPONSIBILITIES

• Establish and implement processes to ensure that business functions work effectively.
• Support the business to effectively manage and resolve cross-functional issues.
• Monitor key performance indicators and develop analytical tools to track business improvement initiatives.
• Ensure that proper governance framework is adopted, implemented effectively, and streamlined across the business.
• Plan and execute initiatives to drive waste elimination and continuous improvement in business processes and operations. Collaborate with cross functional teams to ensure successful implementation of the initiatives.
• Perform other duties and responsibilities as required to support operational issues.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Engineering / Business or a related field.
• Experience in leading business process improvement programs.
• Experience working in cross-functional teams and collaborating with stakeholders from different departments.
• Knowledge of solar PV systems can be advantageous.
• Familiarity with specific industry trends and metrics relevant to the solar PV industry can be advantageous.
• Certified Lean Practitioners or familiarity with LEAN concepts can be advantageous.

SKILLS/COMPETENCIES & PREFERRED CHARACTERISTICS

• Analytical thinker with good problem-solving skills.
• Have a growth mindset and nimble learning agility to identify and drive new thinking.
• Ability to communicate effectively and build partnerships with stakeholders to gain buy-in, alignment, and support for operational excellence initiatives.
• Strong project and process management skills, with ability to handle multiple priorities concurrently.
• Passionate about the renewable energy industry.

At Sembcorp, our shared corporate behaviors underpin all the work that we do in building a sustainable future:

Institution-first Mindset – Put the interest of the Group ahead of individual interests.

Collaboration – Deliver through collaborating across markets, businesses and functions.

Accountability – Hold team and self accountable to deliver on our commitments.

Main responsibilities

- Build & change management

- Analyse enhancement and propose solutions in collaboration with Architects, developers and business stakeholders.

- Specifications, workload estimates, planning, test scenarios, release documentation.

- Coordinate user acceptance tests.

- Monthly releases, following the team’s milestones for analysis, coding and testing.

- Support the release roadmap in production.

- Incidents and Requests management (business users and other IT teams)

- Troubleshoot and fix issues/bugs.

Qualifications and Profile

- Minimum 5 years’ experience as front office post trade business analyst.

- Experience on Front Office systems (In-house or third party systems)

- Understanding of financial assets (banking treasury products) and trade lifecycle particularly Fixed income and money market products in their many forms, knowledge of risk management concepts and market data..

- Experience in interfacing FO or BO systems with external systems.

- Hands-on experience in implementation projects.

- AGILE track record.

has context menu

about company

I am currently working with a software consultancy firm that focuses on fintech payment projects with overseas clients.

2 rounds of interview process. Hybrid working, 2 days WFH. Office at CBD.

about job

• Provide end-to-end project management

• Develop project plan and monitor progress

• Participate and contribute in project activities such as Requirement Gathering, User Acceptance Testing, Training & Implementation

• Coordinate internal resources and third parties for the flawless execution of projects

• Deliver projects on time ensuring quality standards are met

• Ensure resource availability and allocation

• Identify potential project risks and its implication to the organization and to recommend mitigating measures so as to manage the risks

• Assess service requests for enhancements and maintenance of systems

• Ensure Service Level Agreements for projects and incidents are met

• Manage the relationship with the client and all stakeholders

• Create and maintain comprehensive project documentation

• Communicate with the team and ensure all members are on board with delegated tasks

• Develop a high-performance working culture. Establish and monitor team members KPIs to ensure high productivity and efficiency in the teams

• Understand which issue to escalate to the appropriate resolver group.

skills and requirements

• Hands-on experience in software development and web technologies.

• Min 2 years of working experience as a BA in FinTech/Payment related industry

To apply online please use the 'apply' function, alternatively you may contact Stella at 96554170 (EA: 94C3609 /R1875382)