Total 6,177 Business Management / Project / Planning job vacancies in tanah merah harbourfront and marina bay

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 3 years experiences in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

Solar Project Manager
Working Hours: Monday-Friday 9.00 - 6.00pm
Address: Kallang
Salary : $4000-$5000

Requirement:

• Diploma/Degree in Electrical Engineering or related fields

• 3-4 Years of experience in Mainly Solar project management

• Candidate with experience in solar project execution will be in advantage

• Knowledge in energy modelling software (PVsyst), Autocad and construction modelling software

Job Scope:

1. Project Planning and Execution:
2. Develop comprehensive project plans for solar energy systems , outlining scope, objectives, deliverables, and timelines.
3. Coordinate with engineering, procurement, and construction teams to ensure project milestones are met
4. Monitor project progress and implement necessary adjustments to achieve project goals.
5. Stakeholder Management:
6. Collaborate with internal teams, contractors, suppliers, and regulatory agencies to ensure alignment with project requirements for both solar and EV infrastructure projects.
7. Serve as the primary point of contact for client communication, addressing inquiries, concerns, and providing regular project updates.
8. Budget and Resource Management:
9. Prepare and manage project budgets for solar, forecasts, and expenditures.
10. Procure necessary materials, equipment, and resources to support project activities for both solar and EV infrastructure projects.
11. Identify cost-saving opportunities and implement efficient resource utilization strategies.
12. Quality Assurance and Compliance:
13. Implement quality control measures to ensure adherence to industry standards and project specifications for both solar and EV infrastructure projects.
14. Monitor regulatory compliance and obtain necessary permits and approvals for project implementation.
15. Risk Management:

a. Identify project risks and develop mitigation strategies to minimize potential impacts.

b. Proactively address issues and challenges to maintain project momentum and achieve successful outcomes.

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

The candidate will be responsible for commercial projects, relationship management and providing support for the company’s sales practices on Hubspot. The ideal candidate would have at least 2 years’ experience in a similar role, takes initiative, challenge existing ideas and has strong analytical and problem-solving skills. The candidate must be able to work well independently as well as in a highly collaborative team environment.

Responsibilities

Relationship Management (30%) & Data Administration (20%)

• Build strong and trusting relationships with Bunker Traders, with the ability to influence and train them on how to use the CRM system.
• Review and analyze CRM and research data using tableau to track and report on revenue, pipeline, and performance.
• Maintain accurate and timely customer data in CRM (Hubspot); add new entries into the CRM system (companies, contacts, deals), manage existing entries, keep the data tidy and free of duplicates.
• Identify and raise areas of concern to senior managers with regards to sales management and ownership of client conflict resolution between traders.
• Market research on leads and existing customers; ad-hoc analysis across all sectors

Assisting Project Management (30%)

• Participate in multiple projects and planned strategies to drive business and revenue growth.

Analytics and Reporting (20%)

• Perform ad-hoc analytical work when required to meet various business and project’s needs.
• Routine reporting of the profitability of various business units and understanding the drivers behind it.

Requirements

• Minimum Maritime/Shipping related degree or analytical degree in Maths, Science, Economics, Finance, Engineering, etc
• Excellent analytical and creative problem-solving skills
• Ability to prioritize and manage time in a fast-paced environment
• Strong interpersonal and communication skills to manage a diverse range of CRM users and build effective communication with traders.
• Strong mediating and conflict resolution skills to resolve disagreement where it may arise between traders.
• Strong adaptability skills to relate to different stakeholders and situations to achieve a desired outcome.

Sprinklr is looking for a Project Manager Lead to manage enterprise-level projects for some of our biggest clients. You will be both responsible and accountable for the end-to-end delivery of projects across a range of clients.

Job Requirements

• Fluency in Korean and English (Mandatory)

• Own and manage a portfolio consisting of 5 - 7 accounts; controlling project scope, change control processes, risks/ issues and mitigation plans.

• Partner with consulting teams, leaders and other internal departments or regional teams to coordinate and drive delivery.

• Ensure that overall program is effective, whilst running individual projects according to schedule and keeping within budget.

• Develop relationships with, and ensure the appropriate participation of key client & internal stakeholders and executives.

• Develop, build, and maintain durable and trusted relationships with clients and internal stakeholders.

• Develop knowledge of the Sprinklr platform components and module-synergies - so as to be able to develop realistic and meaningful project plans and high-level solutions.

• Ensure that each project is reported and forecasted accurately to all external and internal stakeholders.

• Ensure that all project/program risks, issues and change requests are managed effectively.

• Manage client service expectations and briefs and drive successful, measurable outcomes for the client.

• Set the tone for the team and strive for quality and excellence in all aspects of delivery.

• Provide weekly project status and burn reports to the relevant project stakeholders.

• Maintain awareness of the current industry environment that shapes opportunities for client solutions.

Skills & Competencies

• Fluency in Korean and English (Mandatory)

• Based in Korea with flexibility to work across the APAC region

• Extensive experience of client management experience collaborating closely with business owners and executive level clients.

• Experienced managing projects in IT, SaaS, Social, or Software environment.

• Experienced working with multi-geo, multicultural delivery teams.

• Experienced working on large scale project management in leading multi-organisational initiatives, and driving team accountability to achieve goals.

• Ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings.

• Demonstrated ability to assume a leadership role in managing project, departmental and enterprise risks related to projects, systems and business analysis.

• Strong influencing skills and negotiation / mediation skills.

• Ability to motivate and focus people resources where there is no direct reporting relationship.

• Proven mentoring, supervisory, and team-building skills.

• Ability to resolve problems with keen instincts and organisational experience.

• Strong knowledge of software development life cycles, web technologies, web development processes.

• Strong verbal and written communication skills.

• Experience in Agile project management a plus.

• Certification of any kind for Project Management (Prince2, PMP, CSM etc.)

• Experience in CCAAS delivery/rollout is an added advantage

About Company:
Our client being the key player in AHA/PHA skincare technology, has been harnessing the challenges and opportunities of the business to make it all happen. Since its inception in 1995, the company has been dedicated to engaging sales, marketing and distribution of skincare, medical aesthetic equipment and medical device products to the medical community and consumers.

Job Description:
- Develop and execute effective sales strategies for range of medical devices (i.e. injectables) to achieve sales targets
- Build and maintain relationships with healthcare professionals and clients
- Conduct product demonstrations to showcase the benefits and features of medical aesthetic products
- Provide clients with product information, including usage instructions and safety precautions
- Identify potential clients and generate new business opportunities
- Attend industry conferences and trade shows to generate leads and expand the customer base
- Collaborate with internal teams to ensure timely delivery of products and resolve any customer issues

Job Requirements:
- 2-3 year of experience as a sales representative in the medical industry
- Knowledge in medical aesthetic products, including their use, benefits, and potential side effects
- Excellent communication and interpersonal skills
- Strong negotiation and persuasion abilities
- Ability to build and maintain strong relationships with healthcare professionals and clients
- Results-driven mindset with a proven track record of meeting and exceeding sales targets
- Ability to work independently and as part of a team

Compensation:
- Mileage claims for personal car & Taxi claims if without personal car
- ERP/parking are claimable separately
- Attractive quarterly sales commission
- Mobile allowance
- Medical claims

• Overall, responsible for the quantity surveying activities, ensuring accurate cost estimation, cost control, and cost management throughout project.
• Prepare and check Bills of Quantities, cost estimates, and tender documents.
• Give expert advice on cost-related matters to project teams, ensuring adherence to budgetary constraints.
• Liaise with project managers, engineers, and other stakeholders to identify cost-saving opportunities and recommend value engineering solutions.
• Perform regular cost assessments and prepare reports detailing project cost performance, variations, and potential risks.
• Evaluate and negotiate subcontractor and supplier contracts, ensuring favorable terms and conditions.

Requirements:

• Degree in Quantity Surveying or equivalent
• At least 7 years as a QS Manager experience in Building Construction/Hospital Building Project.
• Good knowledge of quantity surveying principles, cost estimation techniques, and cost control procedures.
• Able to read and interpret structural drawings.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

• Overall responsible for the planning and execution of M&E activities during construction project.
• Adhere compliance with building codes, regulations, and safety standards for M&E systems.
• Liaise with consultants, engineers, and other stakeholders to develop detailed M&E plans and specifications.
• Handle the M&E subcontractors and suppliers, ensuring quality workmanship and timely delivery of materials and equipment.
• Supervise progress and performance of M&E works, identifying any deviations or issues and implementing corrective measures.

Requirements:

• Degree in Mechanical/Electrical Engineering
• At least 7 years working as a M&E Manager experience in Building Construction/Hospital Building Project.
• Familiar with building codes, regulations, and safety standards related to M&E installations.
• Good knowledge of mechanical and electrical systems, including HVAC, plumbing, electrical distribution, and fire protection.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Wells Fargo is seeking a Senior Business Execution Consultant for Asia Operations. The incumbent will oversee the regional risk and operations control related activities for Asia Pacific region that covers Trade Finance, Lending and Correspondent Banking. This role is expected to provide thought leadership in strengthening existing controls, as well as managing Asia Operations related internal/external audits, compliance reviews, regulatory activities and risk initiatives. The incumbent will work closely with offshore teams in India and Philippines, International Operations Control teams, regional governance functions like Front Line Business Control teams and Independent Risk Functions, as well as facing off Internal Audit. Learn more about the career areas and lines of business at wellsfargojob.com.

The role covers an extensive scope with key responsibilities as follows:

Responsibilities:

• To spearhead internal/external audits, compliance reviews and regulatory activities
• To provide regional operations control oversight and lead/manage the related activities
• To lead and manage regional regulatory initiatives and events such as regulatory reporting and ad hoc requests from regulators in co-ordination with Regional Compliance team
• Manage and analyze Operations risk incidents which ultimately lead to control or process improvement opportunities
• To engage in Operations Risk and Control related strategic initiatives led by Asia and International Group
• To work with offshore teams and provide guidance to junior team members for task completion
• To work and connect with stakeholders across businesses, regions, branches, onshore and offshore teams in order to resolve day to day issues and manage operational risks

Required Qualifications:

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• University degree holder with a minimum 8 years of experience in the Financial Services sector, preferably in Operational Risk related functions
• Preferably with fundamental knowledge/experience in Trade Operations, Lending Operations or Payment Operations
• Possessed a control mindset and operational risk knowledge
• Experience in dealing with reviews, audits, and regulatory matters in financial institutions
• Ability to work with different senior business stakeholders from various teams and departments
• Self-starter, detail oriented and instrumental in ideas generation and execution
• Proven ability to drive successful execution of change initiatives
• Ability to articulate complex concepts in a clear manner
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Business Development Consultant (Recruitment) who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Start-up environment, welcoming workplace culture
• Career growth and development opportunities
• Convenient location (walking distance to Tanjong Pagar / Raffles Place MRT station)

Job Duties:

• Developing connections and new sources of business and relationship management with existing accounts
• Networking and building relationships with business partners and jobseekers
• Identifying and pursuing new business opportunities to expand the client base
• Managing key accounts to ensure the delivery standard and fulfilment level
• Business partnering with internal stakeholders to improve current processes and implement new procedures
• Conducting market research and competitive analysis to identify trends and opportunities for growth
• Preparing and delivering presentations and proposals to potential clients
• Developing strategies for brand promotion and lead generation
• Other ad-hoc duties apply

Requirements:

• Minimum Diploma / Degree in Business Administration of Management
• At least 1 year of Sales / Business development experience
• Good communication and interpersonal skills
• Excellent time management and organizational skills
• The potential candidate must be motivated to stay ahead by keeping up with the latest technological advancements and market trends.

Interested candidates please email your resume to [email protected] / [email protected]

We regret that only the shortlisted candidates will be notified.

EA License No.: 19C9682

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a group of Management Associate (Corporate/ Business) who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Start-up environment, welcoming workplace culture
• Junior/ Entry (No experience required - Training Provided)
• Career growth and development opportunities
• Convenient location (walking distance to Tanjong Pagar MRT station)

Job Duties:

• This role will gain hands-on experience and knowledge of all areas of the business by being assigned to different departments, before being placed in a suitable role permanently.
• The purpose of the program is to provide the employee with a comprehensive understanding of the business.
• To participate in business negotiations and building of relationships with core clients and vendors.
• Assist the directors with the execution on various key business decisions.
• High-performing individuals can take a fast-track route to a leadership position.
• There is a possibility to be involved with regional growth or other businesses within the same group.
• Other ad-hoc duties apply

Description / Requirements:

• Minimum Degree in Business Administration of Management
• Good communication and interpersonal skills
• Excellent time management and organizational skills
• The potential candidate must be motivated to stay ahead by keeping up with the latest technological advancements and market trends.

Interested candidates please email your resume to [email protected] / [email protected]

We regret that only the shortlisted candidates will be notified.

EA License No.: 19C9682

• Determine and define project scope and objectives
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner
• End-to-end project delivery experience
• Track project costs in order to meet budget
• Engage all stakeholders, develop and manage a detailed project schedule and work plan
• Consistently update different stakeholders on the status of the project, including financial updates, strategy, and modifications.
• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
• Utilize industry best practices, techniques, and standards throughout entire project execution
• Monitor progress and make adjustments as needed
• Evaluate the success of the project to find areas that need improvement.
• Knowledgeable in both Software/ Application and Infrastructure
• Must have worked in Agile environment and is hands-on with Jira and Agile methodologies to perform the role of Scrum Master as well.
• Must be able to work as an individual contributor.
• Good Communication and leadership skill

• Determine and define project scope and objectives
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner
• End-to-end project delivery experience
• Track project costs in order to meet budget
• Engage all stakeholders, develop and manage a detailed project schedule and work plan
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress including financials
• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
• Utilize industry best practices, techniques, and standards throughout entire project execution
• Monitor progress and make adjustments as needed
• Measure project performance to identify areas for improvement
• Knowledgeable in both Software/ Application and Infrastructure
• Must have worked in Agile environment and is hands-on with Jira and Agile methodologies to perform the role of Scrum Master as well.
• Must be able to work as an individual contributor.
• Good Communication and leadership skill

Role:

Project Executive (Key Business Relations / Waste Water Treatment)

• Singapore Based (Tuas)
• 5 Days work per week (8am to 5pm)
• Basic $2900 to $3300 + Transport Allowance $800 must possess own vehicle + Transport & HP reimbursement ($700 + $200), Gross salary: $3,800 – $4,300 (including incentive)
• Diploma/ Degree holder in any discipline with 2 years’ experience. + Project management experience in industrial area.
• Holder of Industrial Permits is an added advantage, i.e: SOC
• Station on Customer Site to ensure primary responsibilities are fulfilled as and when required (Including Saturdays, Sundays and Public Holidays) depending on job requirement
• Career Progression Opportunities

Responsibilities:

To act as the primary contact person for Liaising and coordinating with internal and external parties ensuring waste collection requirements at customer site are complied

Oversee Company’s onsite waste collection process that includes daily collection process, logistics arrangements, site waste containers inspection and maintenance, and submit electronic submission of waste consignment (e-tracking) based on weigh bridge information.

Work closely with customer site operations day coordinators and Environmental

Specialist to understand their requirements and seek clarifications if needed.

To assist in the planning of shutdown maintenance (Minor and Major) waste containment requirements with the maintenance team, day coordinators and operations staffs.

To ensure all Company personnel adhere to the safety, Environmental and Health policies and requirements. Review the Company personnel work activity and review their JSRA.

Follow up with customer email communication and provide periodic update on any follow up actions required.

Arrange for SIC orientation and any other focus trainings to Company personnel.

Review the effectiveness of collection process.

Discuss with customer and Company personnel on improvement ideas before proposing to customer for final approval.

To participate in contractor meetings as and when required by customer.

Discuss and feedback to IWM Assistant Manager for actions required.

To be responsible for investigation meetings, investigation findings, prevention and implementation of corrective actions involving Company’s personnel at customer premises.

To liaise with all relevant statutory bodies such as NEA, etc. relating to license and permits and keep customer updated on the latest changes in regulation and acts.

Assist the IWM Assistant Manager to manage customer care program.

To monitor customer satisfaction, complaints, changes in customer's people, equipment, processes, materials used and business strategy.

#SCR-vicky-wee

✅ Wee Yuan Huan
✅ Reg No: R21100383
✅ The Supreme HR Advisory Pte Ltd
✅ EA No: 14C7279

Position: Project Admin

• Location: Kranji Way | Office will move to Tuas start of next year 2025 (2mins walking from Tuas MRT)
• Working Days: 5 days / 8am - 5pm
• Salary: $2,000 - $2,500

Requirements:

• Relevant experience in Project Admin related

Responsibilities:

• Support in submission of monthly claim / receivables for projects
• Correspondence with clients
• Record and maintain monthly claim/receivable reports
• Ensure proper documentation in project files
• Generate invoices
• Assist in preparing bank reconciliation, monthly finance reports, GST submissions, account receivables and payables, tax-related matters and audit-related queries
• Maintain date accuracy in accounting software with proper documentation, filling and entries

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• 5 days, West, near MRT
• $3000 - $3200, 1yr contract (completion bonus)
• Staff benefits entitlemnt
• On-going projects

Job Description:

• Compile and breakdown contract negotiation language changes preferable using any AI to track and consolidate contract languages between original vs. revised.
• Other general support includes planning and purchasing such emailing, communicate with suppliers for commitment of dates, generate reports, etc.
• Any other general task assigned by the purchasing & planning supervisor.

Job Requirements:

• Min. Diploma in Supply Chain Management, Business Administration or equivalent
• No experience can apply, willing to learn
• Willing to commit on a one year contract assignment
• Min. 1 to 3 years' experience in purchasing and planning.
• Able to work effectively and independently under pressure.
• Able to meet deadlines and has strong follow up skills.
• Detail oriented and high degree of accuracy.

Interested applicants, please send your resume to [email protected]

Job Description:

As a Business Support Assistant at Hawksford Singapore, the primary responsibility involves meticulously organizing and transferring digital documents and folders into designated folders within the Microsoft SharePoint database.

The ideal candidate ensures the accurate sorting and storage of documents, contributing to the efficient management of information within the organization. While prior experience with Microsoft SharePoint is considered an added advantage, the role is open to individuals with the capability and enthusiasm to quickly grasp and adapt to SharePoint functionalities.

You will become part of the global operations and business support team, working together with other operation managers, supervisors, and support assistants.

We need someone who should demonstrate proficiency in the Microsoft Office Suite, showcasing a keen willingness to learn and a strong attention to detail.

Key Responsibilities:

• Responsible for ensuring digital documents and folders are accurately sorted, stored and transferred into respective folders in Microsoft Sharepoint database.
• Providing general administrative support to departments and other ad-hoc projects.

Requirements:

• Proficiency in Microsoft Office Suite.
• Willingness to learn and strong attention to detail.
• Experience in using Microsoft SharePoint would be an added advantage.
• Strong verbal and written communication skills in English.
• Ability to maintain a professional appearance and demeanour.
• Discretion and confidentiality in handling sensitive information.
• Applicable for Singaporean and Singapore Permanent Residents.

(Hybrid WFH) Search Engine Specialist (SEO)

• Basic Salary range: (Junior: S$3,600 - 4,200 | Senior: S$4,200 - 4,500)
• 5 days, 10am - 6pm (3 days in office, 2 days WFH)
• Location: Eunos

Job scopes:

• Research and content planning.
• On-page optimization.
• Content creation and review.
• YouTube optimization.
• Link-building.
• Performance monitoring.
• Technical SEO.
• Algorithm updates.

Requirements:

• Bachelor’s degree
• Minimum 2 years of SEO work experience
• Page 1 keyword ranking expertise
• Semrush, HubSpot, WordPress, Google Analytics
• Stock market knowledge (a plus)

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Position title: Business Development/Marketing Manager

Location: Tanjong Pagar

Working Days: 5 days, Monday-Friday

Working hours : 9am to 6 p.m

Salary : $4,000-$5,000

Responsibilities

• Managing both our existing clients and developing new business opportunities
• Take a lead role in the development of proposals and presentations for new business materials to create and nurture business opportunities and partnerships.
• Identify trends and customer needs, building a short/medium/long-term sales pipeline in accordance with the requirements
• Responsible for price quotations submission and negotiation with the client
• Identifying and mapping business strengths and customer needs
• Reporting on successes and areas needing improvements
• Maintain existing business and strong customer relationship
• Think critically when planning to assure project success

Skills & Requirements

• Minimum 3 years of working experience preferably sales technique in a commercial office interior design firm, or equivalent
• Experience in managing complex sales cycles with B2B selling processes to multinational companies in Singapore

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

About this role:

Wells Fargo is seeking a Business Relationship Support Specialist to join our growing Singapore office. Learn more about the career areas and lines of business at wellsfargojob.com.

In this role, you will:

• Responsible for providing customer service to a portfolio of bank customers, sharing leadership role with relationship managers.
• Primary servicing responsibility for Thailand customers but will cover other geographies subject to business requirement.
• Independently, proactively and effectively manage customer issues, monitors overdrafts, confirms additional source of funds and partners with office management in decision making process.
• Handle complex customer issues which include escalation and resolution.
• Evaluate profitability and risk of designated portfolio.; Monitor accounts, portfolios and loan bookings to assure compliance with regulatory and company requirements.
• Communicates regulatory and company requirements, tracks compliance and reports/ escalates identified issues for resolution.
• Assist with customer onboarding, due diligence and other associated risk management matters where required.
• Act as the customers’ main point of contact for operational questions.
• Manages "owning the customer experience" approach and effectively executes on all standard protocols regarding interactions with customers.
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
• Conducts customer courtesy calls, by phone, promote relationship building and a positive customer experience during customer interactions and identify cross-sell opportunities.
• Provide the same standard of customer care to our internal team members, who may in turn be servicing Wells Fargo’s financial institution customers in various countries across the globe.

Required Qualifications:

• 2+ years of experience in Business Relationship Support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Customer service experience in a bank providing international payments services to financial institution clients.
• Knowledge of Thailand market and financial institutions clients are essential.
• Excellent English verbal and written communication skills.
• Knowledge of Thai language is a must due to engaging with clients based in Thailand

Job Expectations:

• Work collaboratively in a small team with a receptive attitude that allows him/ her to take on additional tasks that ensure the smooth running of a small office.
• Build key relationships with both internal partners and external clients.
• Strong time management and prioritization, skills and ability to manage multiple assignments concurrently.
• Exhibit strong attention to detail and organization.
• Proficiency in MS Office applications (Word, Excel & PowerPoint).

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.