Responsibilities
· Ensure all the BAU support queries from business are handled on priority and within agreed SLA.
· Ensure application stability issues are well taken care off.
· Ensure incidents are escalated and facilitate to enable efficient and timely service restorations.
· Ensure Preventive and detective measures of the applications are identified and implemented.
· Support the resolution of incidents and problems within team.
· Proactive event monitoring and ensuring alerts are well handled.
· Require 24X7 availability for managing the incidents and critical batch support.
· Automate processes and remove Toils.
· Scheduling application changes as required and ensuring all changes to production environments follow the change management procedures
· Liaison with App dev /Change teams and participate in Change advisory board for representing the changes.
Requirements
· Minimum 7 years of experience and out of which minimum 5+ years of Level2 Production support experience preferably in Banking industry
· Experience in managing Mission critical applications running on Mainframe Environment
· Over 5+ years of experience in Incident Management, Change Management, Problem Management.
· Over 5+ years of very strong Hands-on experience in COBOL,JCL,VSAM,CICS,MQ, DB2 SQL
· Experience in supporting CORE BANKING applications are plus
· Along with Mainframe technologies ,any experience in Java, Unix, REST API is advantageous.
· Good level of command over production Infra; performance monitoring using tools Like OMEGAMON
· SRE - Implement Site Reliability Engineering principles regarding performance, reliability, monitoring, alerting in Production environment
· Good Communication skill, Positive work attitude and self-motivated can work independently as well as in a team.
· Good experience in running automation and improvements experience.