Total 3 process improvement manager job vacancies in Manufacturing / Production category in Singapore

What is the role about: The candidate will have the opportunity to be a part of the Investment Product Team as we embark on a transformation journey.

The duties and responsibilities would be to provide assistance/support to product managers to better run day to day business related tasks

Key Deliverable needed from the candidate:

1. Business momentum tracking:

• Financial results seen daily

• Sales and channel dashboards

• Incentive reports

• Client campaign reports

• Adhoc data extraction

2. Content and Information maintenance:

• Investment performance and Market monitor updates

• Training support for Front office colleagues

• Internal and external website updates

3. Business Support:

• Bond and Equity availability list and blotters

• Trail income reconciliation tasks

• Billing claims to be raised to external parties

• Assistance on running internal and external client events to promote Investment solutions

• Perform competitor analysis

• Any other data related requirement

Skill set and attitude required:

• Good at excel and data understanding – must have intermediate. Advanced MS office skills

(Excel, VBA, word, Powerpoint)

• Able to automate tasks to achieve efficiency on execution

• Willing to learn fast and adapt/ contribute to a wide range of product solutions

• Self-motivated team players and enjoy working in a fast-paced environment

• Have excellent interpersonal and communication skills

• MS Office Skills (Excel, Words, PowerPoint) is required

• Meticulous individual

• Take the work assigned to him/ her seriously

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Job roles and descriptions:

- Participate in the testing and implementation of system-related initiatives and enhancements.

- Manage and address first-line customers issues, complaints and inquiries within the stipulated service level agreement (SLA) timelines

- Collaborate closely with operations team on manual processing and adjustments of transactions.

- Initiate process and customer journey improvements for Unsecured Loan products .

- Propose and execute campaigns for unsecured loans products and services.

- Draft marketing content, terms & conditions and messaging related to Unsecured Loan products

- Work closely with the tech team to identify system-related issues and explore solutions.

- Support regular reporting, ad hoc tasks and administrative matters.

- Collaborate with support units to study and analyze data related to UL products.

2. Required Experience :

- Bachelor’s degree or equivalent.

- Preferably 2 years of experience in consumer banking or a related industry.

- Prior experience in handling loan product management or similar end-to-end product life cycle is preferred.

- Self-driven and able to work independently under tight timelines.

- Strong communication skills with the ability to collaborate effectively as a team player.

- Well verse in Microsoft office productivity applications.

- Capable of managing and working with multiple stakeholders.

- Willingness to work overtime during system testing and implementation phases.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

The Cards and Bank Payment App Usage & Partnerships associate will be responsible for bringing onboard and managing partners for key merchant categories to create positive customer journeys to drive customer usage and engagement.

· He/she is also expected to work closely with internal and external stakeholders to deliver on the proposition to make Bank’s Cards and Bank Payment App the

preferred payment methods and to deliver superior value to our customers.

· Manage both existing partners and develop new business opportunities in key merchant categories, projects & initiatives.

· Support team lead in the assessment, development of proposals/presentations and negotiations for existing and new partners to create and nurture business opportunities and partnerships.

· Proven ability to build strong relationship across stakeholder groups with the ability to effectively influence and communicate across various business lines and units and at senior levels within the organization

· Track performance, report metrics and leverage data and learnings for decision-making and identify opportunities to drive incremental growth

· An entrepreneurial drive, with the ability to deconstruct and solve problems, to investigate drivers and figure out why things happen

· Work with Line Manager to develop long-term strategic initiatives

Requirements

· Degree Holder

· Minimum of 3 years of experience

· Product and Usage Management in payments or mobile payments preferred

· Experience in payments with both consumer and merchant preferred

· Strong communication and presentation skills with ability to manage and influence internal stakeholders and external partners

· Customer centric, able to understand and anticipate what customers need

· Team player with good interpersonal skills to work effectively and collaborate widely with cross-functional teams