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job vacancies by Aryan Solutions Pte. Ltd.
https://jobstore.com.sg/trace/4690390
Aryan Solutions Pte. Ltd.
IT Operator
Full-time
Full-time
Others/Any
Singapore, Singapore
Manufacturing / Production
10 months ago
KEY RESPONSIBILITIES Provide first-level technical support for our products, including troubleshooting and issue resolution. Monitor and maintain..
KEY RESPONSIBILITIES
Provide first-level technical support for our products, including troubleshooting and issue resolution.
Monitor and maintain the operational status of the datacenter infrastructure.
Respond to alerts and incidents in a timely manner, following established procedures and escalation paths.
Perform routine datacenter operations tasks, such as equipment checks, environmental monitoring, and inventory management.
Coordinate with internal teams and external vendors to resolve technical issues and ensure service continuity.
Document and report incidents, activities, and maintenance tasks according to standard procedures.
Contribute to the continuous improvement of support processes and datacenter operations.
WHAT WE ARE LOOKING FOR
Prior experience in a technical support role, preferably in a product support or datacenter operations capacity.
Strong understanding of IT infrastructure, including servers, networking, and storage systems.
Ability to work effectively in a 24x5 shift environment, including nights, weekends, and public holidays.
Excellent problem-solving and communication skills.
Familiarity with ticketing systems and ITIL best practices is a plus.
Relevant certifications in IT support and datacenter operations are advantageous.
Please send your updated CV to
[email protected]
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D12 Balestier, Serangoon, Toa Payoh
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