Job Objectives

We are seeking a skilled and experienced application production support to oversee and manage various projects within our prod support team. The ideal candidate will have a strong background in the project mgmt, particularly with prod support env, and possess excellent org and comm skills. This role will primarily focus on coordinating and managing projects related to the maintenance and enhancement of our prod systems, ensuring timely delivery, stability, and high-quality results.

Key Responsibilities

• Key point of contact for development team to coordinate / validate on the production readiness, change quality, observability, resilience, and production risk
• Identify and mitigate project risk, proactively addressing potential issues to minimize potential disruptions to production operations
• Serve as the primary point of contact for project-related communications, providing regular updates to stakeholders on project status, milestones, and any changes in scope or requirements.
• Facilitate the resolution of project-related issues and conflicts, working collaboratively with team members and stakeholders to find effective solutions
• Maintain accurate project documentation, including project plans, meeting minutes, status reports, and other relevant records.
• Identify opportunities for process improvements and efficiencies within the production support team, implementing best practices to enhance overall project delivery and performance.
• Ensure compliance with company policies, procedures, and regulatory requirements throughout the project lifecycle.
• Own production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue
• Ability to direct multiple resources on cross functional teams to troubleshoot and resolve complex systems issues
• Manage and respond to users on timely manner for reported production issues/clarification

Key Requirements

• Minimum 10 years of hands-on experience in Java, J2EE, JMS, Webservices, Micro Service, Oracle, UNIX, IBM MQ Series, CTRL+M, Splunk
• Proven experience in project management, particularly in a production support environment
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.
• Demonstrated ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Hands-on experience in IT Operations/Production support L2/L3.
• Experience in ITIL process and tools like Control-M is a plus.
• Strong analytical & trouble shooting skills required.
• Experience in Disaster Recovery planning and test execution.
• Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
• Experience working in financial services industry supporting mission critical applications is a big plus.

Key Skills:

1. Swift Product Skills: Retail / Wholesale banking support, AML, AMH, Wealth Management,

2. Programming Languages: Java, J2EE, JMS, Webservices, Micro Services, UNIX (Shell Scripting),

3. Database & Tools: Oracle (SQL & PL Sql), Control M, Splunk, Prometheus, Grafana, Servers & Middle Ware: OpenShift Platform (OCP), IBM MQ Series, Weblogic, Tomcat

Key responsibilities:

• Provide 24x7 production support onsite / offsite.

• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

• Manage and respond to users on timely manner.

• Log incident ticket for production issues and user queries

• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

• Prioritize defects and plan for production release based on defect criticality or align with quarterly release

• Follow up on defect and incident closure and meet incident closure KPI

• Share production defect support learning with QA team and development team to improve application quality and minimize future defects

• Make sure system availability as per respective agreed SLA

• Support EOD batch run

• Perform annual Disaster Recovery (DR) exercise for supported applications

• Provide support to System Engineers on server level patches / upgrade as and when applicable

• Ensure proper knowledge transfer (KT) from project / development team before enhancement release

• Ensure application documentation is properly updated for each production release

Key skills required:

• Mainframe, Cardlink

• COBOL, JCL, VSAM, CICS, Ezytrieve

• Microsoft Office

Work Hours:

- Monday - Friday (Morning Shift: 8AM - 5PM / Afternoon Shift: 1PM - 10PM)

What we are looking for:
- Basic Knowledge In IT Or Email Outlook,
- Basic Knowledge In ITIL
- Duties are mainly dispatching incident tickets via remedy and allocate these incidents to team mates for issue resolution
-Email Monitoring of IT Issues and assigning emails to respective team members for resolution.
- Job Level: Fresh Graduates/Junior 1-3 years

Job Objectives

The specialized First Recovery Support IT Production Support Engineer is responsible to support application wellness in production systems, Managing monitoring of system exception emails, help desk incident assignments and distribution within teams. Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required.

Core Key Responsibilities

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

Key Requirements

• Strong written, oral communication skills and able to manage user
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.

Job Objectives

Application support analyst to provide efficient application support service for cross-functional or regional applications to provide a stable a production environment to business.

Key Responsibilities

• Level 2 Production support for Credit Origination group applications
• Manage day to day issues including daily health checks of applications and processes, working closely with various stakeholders (Users, Development team, Vendor, Infrastructure team, Operation team and Incident and Management team, etc) to prioritize and resolve reported production incidents
• Act as the focal point for critical/high impact incident resolution for application systems that are in production
• Manage and support high-availability 24/7 production systems with an on call option during non-office hours with team member’s rotation on weekly basis. Require to be in onsite depends on issue criticality.
• Ensure end of day batch process is getting completed successfully for multiple applications across country on every day.
• Correlate events across multiple systems to narrow down potential root causes of problems.
• Own production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue
• Ability to direct multiple resources on cross functional teams to troubleshoot and resolve complex systems issues
• Investigate production issues and provide workaround to user to move business forward. And engage analysis to L3/Vendor team for further investigation
• Manage and respond to users on timely manner for reported production issues/clarification
• Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
• Perform Disaster Recovery (DR) exercise for multiple applications across all country on every year
• Generate one time report as per user request/audit request
• Run problem governance call with business user , Dev and Vendor to prioritize problem tickets and ensure to review before problem ticket get resolved
• Ensure to bring-up all service after system maintenance / OS patching / DB patching activity

Key Requirements

• Min 4 years of hands-on experience in, Java, J2EE, Struts, Spring, Oracle, Micro Service, UNIX, CTRL+M technology related supported applications.
• Hands-on experience in IT Operations/Production support L2/L3.
• Experience in ITIL process and tools like Splunk, Control-M is a plus.
• Strong analytical & trouble shooting skills required.
• Experience in Disaster Recovery planning and test execution.
• Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
• Experience working in financial services industry supporting mission critical applications is a big plus.

• The Mainframe Production Support Analyst will handle all support requests, incidents, issues and tickets to ensure flawless and quality delivery of service to end-users.
• Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and infrastructure teams to resolve incidents and/or mitigate outages.
• Perform in-depth analysis of production problems, identifies root causes and recommends solutions to resolve application malfunctions and prevent recurrence.
• Ensure all incidents, incidents and changes are progressed efficiently and effectively to meet application service levels.
• Help in identifying, coordinating, and implementing initiatives/projects that promotes efficiency and optimization of daily processes.
• Proactively identify opportunities to improve system efficiency and/or availability.Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

Job Requirements:

• At least 8 years of Mainframe experience.
• At least 5 years of solid CARDLINK (Credit and Debit Card System) hands-on experience.
• Cards and payments domain Knowledge.
• Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve.
• Expert knowledge and use of Mainframe tools such as; Endevor, File-Aid, Control-M.
• Prior application or production support experience is a plus.

Job Objectives

As part of Digital bank L3 support team, we are looking for senior developers who have good knowledge in J2EE development.

Key Responsibilities

· As a Level 3 Production Support Developer need to Investigate production incidents for root cause; fix defects raised in production environment and support development for CRs.

· Update Jira, Confluence with change details

· Coordinate with peer developers, Platform team to get solution reviewed, code reviewed

· Coordinate with testing team to ensure defects are addressed on priority.

· Participate in daily defect triage meetings, Code handover sessions and other Agile ceremonies.

· Ensure code merged on regular basis to git.

· Take end-to-end ownership on production defect fixing until released to production.

Interface with the development teams, business teams, Level 2 teams, Shared services teams and other teams to achieve desired results.

Key Requirements

· At least 10 years of JEE development experience

· Hands on technologist with immense interest in trying out new architectures, frameworks, programming languages or concepts.

· Experience in development of Microservices using Spring boot

· Exposure to following:

o Apache Camel integration framework, XML, SOA Architecture, Object Design and Modeling, DevOps (Git, Jenkins, Maven, Artifactory, Sonarcube, etc.), Axway API gateway, Intellij

· Experience with using RDBMS (Oracle / Maria DB / SQL Server) and at least one of NoSQL (Mongo) database.

· Implementation knowledge of design patterns, Transaction handling and Oops concepts

· Experience in developing with testing frameworks such as Junit, Mockito.

· Hands on experience on shell scripts and proficiency in using Linux/bash shell.

· Understanding of Continuous build and Integration methodologies.

· Experience in integrating and using wide variety of open source technologies and cloud services

· Go getter attitude in getting things done with minimal supervision

· Able to work extended hours and over weekends to support Prod releases / investigation of Incidents

· Experience in Kotlin / Android development is a Plus

· Experience working in a L4 preferable.

Note:

Banking and financial services experience / working in large implementation is necessary.

Job Objectives

• To be responsible handling day-to-day incident and problem management for Retail Banking & Cards especially on Unix applications like 3DS, EST, BLP, STA etc.
• Capable of running small initiatives with peers and production managers
• Demonstrated continuous Improvement achievements.
• To analyse the current demand trend of production incidents and to provide recommendation for demand deduction and improve efficiency.
• Being a coordinator to different team including Problem Resolution and Incident Management.

Key Responsibilities

• Responsible for day-to-day production incident support and inquiry from business users, operational users and customers via Contact Centre
• Able to handle incident and problem in 24-hour roster basis
• Capable to perform analysis on production incidents for demand deduction
• Good in handling problem and able to have resolution in timely manner
• Critical examination of requirements and understanding of operations and new application systems.
• Create and modify procedures to solve problems considering technical capacity and limitations.
• Coordinate Problem and Change to production systems

Key Requirements

Must have :-

• Bachelor’s degree in computer science/engineering or equivalent
• Have strong coordination skills
• Good knowledge of programming skills in UNIX Shell Scripting & Java/SQL
• Minimum 5 years of working experience in application development in Open systems
• Minimum 3 years of working experience with CI/CD tools
• Minimum 1 years of working experience with DevOps or Scrum
• Minimum 1 years of working experience with log management tool like Splunk, ELK, BMC, Geneos etc
• Basic knowledge or concept of Cloud, Container, Micro services
• Hands on experience in Job Scheduling tool, Control-M and technically proficient.
• Experience in IT industry for any platform
• Having good knowledge in domain of Retail Banking & Cards
• Requires superior analytics and problem-solving skills.
• Experience in system architecture and design
• Ability to work in a fast-paced, team-oriented environment.
• A strong & assertive communicator in English speaking & writing
• Incident & Problem Management

Good to have :-

• ITIL (Information Technology Infrastructure Library) Foundation Certificate
• Broad knowledge of hardware, software and programming

Essential Technical Skills :-

• Working experience in application development using Linux, Java, Weblogic, JBoss, MQ, Apache Web, Oracle in retail banking application and banking knowledge will be added advantage.

Key Skills:

1. Swift Product Skills : Swift Alliance, Alliance Messaging HUB, GPI, SAG/SNL

2. Programming Languages: Java, J2EE, JMS, Webservices, Micro Services, UNIX (Shell Scripting),

3. Database & Tools:Oracle (SQL & PL Sql), Control M, Splunk, Prometheus, Grafana,

4. Servers & Middle Ware: OpenShift Platform (OCP), IBM MQ Series, Weblogic, Tomcat

Key Responsibilities

• Hands-on knowledge in AMH (Alliance Messaging HUB) to ensure the BAU, addressing production queries, Monitoring, and maintaining the AMH Swift IT prod support, responding to and resolving incidents and service request related to AMH Swift IT systems.
• Manage day to day issues in AMH, including daily health checks of applications and processes, working closely with various stakeholders (Users, Development team, Vendor, Infrastructure team, Operation team and Incident and Management team, etc) to prioritize and resolve reported production incidents.
• Providing technical support and guidance to end users and stakeholders.
• Documenting procedures, configurations and troubleshooting steps for future references
• Manage and support high-availability 24/7 production systems with an on-call option during non-office hours with team member’s rotation on weekly basis. Require to be in onsite depends on issue criticality.
• Continuously improving processes and procedures to enhance system reliability and efficiency.
• Act as the focal point for critical/high impact incident resolution for application systems that are in production
• Ensure end of day batch process is getting completed successfully for multiple applications across country on every day.
• Correlate events across multiple systems to narrow down potential root causes of problems.
• Own production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue
• Ability to direct multiple resources on cross functional teams to troubleshoot and resolve complex systems issues
• Investigate production issues and provide workaround to user to move business forward. And engage analysis to L3/Vendor team for further investigation
• Manage and respond to users on timely manner for reported production issues/clarification
• Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
• Perform Disaster Recovery (DR) exercise for multiple applications across all country on every year
• Generate one time report as per user request/audit request.
• Run problem governance call with business user, Dev and Vendor to prioritize problem tickets and ensure to review before problem ticket get resolved
• Ensure to bring-up all service after system maintenance / OS patching / DB patching activity

Key Requirements

• 5-7 years of Strong Swift product knowledge and hands on experience in supporting Swift related products like Alliance Messaging HUB, GPI, SAG/SNL.
• Minimum 5-7 years of hands-on experience in Java, J2EE, JMS, Webservices, Micro Service, Oracle, UNIX, IBM MQ Series, CTRL+M, Splunk
• Hands-on experience in IT Operations/Production support L2/L3.
• Experience in ITIL process and tools like Control-M is a plus.
• Strong analytical & trouble shooting skills required.
• Experience in Disaster Recovery planning and test execution.
• Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
• Experience working in financial services industry supporting mission critical applications is a big plus.

Below are the must have requirement

Candidate with minimum 5 years working experience

Familiar with Open systems such as UNIX or LINUX

Have good banking domain knowledge

Posted good communication skills

Responsibility

Provide 24x7 production support onsite offsite Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

Manage and respond to users on timely manner.

Log incident ticket for production issues and user queries

Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

Prioritize defects and plan for production release based on defect criticality or align with quarterly release

Follow up on defect and incident closure and meet incident closure KPI

Share production defect support learning with QA team and development team to improve application quality and minimize future defects

Make sure system availability as per respective agreed SLA Support EOD batch run

Perform annual Disaster Recovery (DR) exercise for supported applications

Provide support to System Engineers on server level patches upgrade as and when applicable

Ensure proper knowledge transfer (KT) from project development team before enhancement release

Ensure application documentation is properly updated for each production release

Job Objectives

• To be responsible handling day-to-day incident and problem management for Retail Banking & Cards especially on Unix applications like 3DS, EST, BLP, STA etc.
• Capable of running small initiatives with peers and production managers
• Demonstrated continuous Improvement achievements.
• To analyse the current demand trend of production incidents and to provide recommendation for demand deduction and improve efficiency.
• Being a coordinator to different team including Problem Resolution and Incident Management.

Key Responsibilities

• Responsible for day-to-day production incident support and inquiry from business users, operational users and customers via Contact Centre
• Able to handle incident and problem in 24-hour roster basis
• Capable to perform analysis on production incidents for demand deduction
• Good in handling problem and able to have resolution in timely manner
• Critical examination of requirements and understanding of operations and new application systems.
• Create and modify procedures to solve problems considering technical capacity and limitations.
• Coordinate Problem and Change to production systems
• 
  

Key Requirements

Must have :-

• Bachelor’s degree in computer science/engineering or equivalent
• Have strong coordination skills
• Good knowledge of programming skills in UNIX Shell Scripting & Java/SQL
• Minimum 5 years of working experience in application development in Open systems
• Minimum 3 years of working experience with CI/CD tools
• Minimum 1 years of working experience with DevOps or Scrum
• Minimum 1 years of working experience with log management tool like Splunk, ELK, BMC, Geneos etc
• Basic knowledge or concept of Cloud, Container, Micro services
• Hands on experience in Job Scheduling tool, Control-M and technically proficient.
• Experience in IT industry for any platform
• Having good knowledge in domain of Retail Banking & Cards
• Requires superior analytics and problem-solving skills.
• Experience in system architecture and design
• Ability to work in a fast-paced, team-oriented environment.
• A strong & assertive communicator in English speaking & writing

Good to have :-

• ITIL (Information Technology Infrastructure Library) Foundation Certificate
• Broad knowledge of hardware, software and programming

Essential Technical Skills :-

• Working experience in application development using Linux, Java, Weblogic, JBoss, MQ, Apache Web, Oracle in retail banking application and banking knowledge will be added advantage.

• Provide 24x7 production support onsite / offsite
• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix
• Prioritize defects and plan for production release based on defect criticality or align with quarterly release
• Follow up on defect and incident closure and meet incident closure KPI
• Share production defect support learning with QA team and development team to improve application quality and minimize future defects
• Make sure system availability as per respective agreed SLA
• Support End of Day batch run
• Perform annual Disaster Recovery (DR) exercise for supported applications
• Provide support to System Engineers on server level patches / upgrade as and when applicable
• Ensure proper knowledge transfer (KT) from project / development team before enhancement release
• Ensure application documentation is properly updated for each production release

Job Requirements:

• Degree or Diploma
• Minimum 5 years working experience would be preferred
• Strong technical skills in Open systems such as UNIX or LINUX
• Candidates with good banking domain knowledge would be advantageous
• Good communication skills