Total 164 information analyst job vacancies in Manufacturing / Production category in Singapore

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This role is responsible for assisting the Product and Underwriting Manager in managing the underwriting quality of our GI portfolio and developing new products of GI.

The role will oversee the daily underwriting operation and referrals, maintaining a high customer service level.

• Provide technical GI training support
• Underwrite all cases above the authority level of GI Operations
• Assist in renewal review within designated authority
• Assist in reviewing policy wordings and web portal content
• Maintain effective communication with key business stakeholders
• Investigate, negotiate, and recommend new GI product solutions
• Maintain and keep current all GI underwriting manuals.

ACCOUNTABILITIES

• Strategic
• Operational
• Effective Risk Management/Governance
• Non-Financial
• All general insurance products
• Direct Reports / Team Size
• Vice President, GI Personal Lines Product & Underwriting

OUTCOMES

• Support daily underwriting operations and referrals
• Existing product enhancement
• New product development
• Market Intelligence
• Market Benchmarking
• Assist in reviewing policy wordings and web portal content
• Analyse loss performance and provide recommendations
• The ability to extract data and prepare management reporting will be an added advantage.

SYSTEMS AND CONTROLS

• GI Portal
• PolisyAsia
• SOL
• Filenet
• Merimen & Gears

QUALIFICATIONS

• Tertiary qualification preferred.
• Certificate of General Insurance (BCP / PGI / CGI)

KNOWLEDGE/EXPERIENCE

• Technical knowledge in GI Personal lines underwriting & products with a minimum of 1-2 years experience in a similar function.
• Knowledge of Singapore's general insurance industry
• Self-sufficiency, initiative, drive, and passion to make a difference.
• Positive personality
• Proactive, and able to work independently as well as in a team.

The Product Operations team for Marketplace is responsible for evaluating and ensuring the usability and effectiveness of the Marketplace product. This role involves conducting various tests, analysing user interactions, reviewing user journey, and providing valuable feedback to improve the overall user experience.

The Product Operations Analyst will collaborate closely with Product Managers to identify and address any usability issues, enhance the Product's functionality, optimise user satisfaction, eventually leading to better product performance

Job Description

• Conduct comprehensive product testing of the marketplace system to assess its performance and identify areas for improvement
• Design and execute test cases, scenarios, and user flows to evaluate the product's functionality, responsiveness, and accuracy
• Analyse user interactions and behavior by reviewing user journey to identify patterns, pain points, and opportunities for enhancement
• Collaborate with the Product Managers to provide actionable feedback and recommendations for optimising the user experience
• Collaborate with stakeholders to define user requirements and ensure the product aligns with user needs and expectations
• Document and maintain detailed records of test results, issues, and improvement suggestions
• Provide support and guidance to the development team in implementing user experience enhancements
• Assist in training and guiding end-users in effectively utilizing the product

Requirement

• Bachelor's degree in technology or quantitative field
• Bilingual in English and Vietnamese to work on Vietnam market as job scope is on product features for Vietnam market
• Good analytical and problem-solving skills, with a keen eye for detail
• Strong communication skills, both verbal and written, with the ability to articulate complex concepts to technical and non-technical stakeholders
• Ability to work collaboratively in a cross-functional team environment
• Experience in Product Operations or a similar role
• Knowledge in usability testing tools and techniques is a plus

The Product Operations team for Marketplace is responsible for evaluating and ensuring the usability and effectiveness of the Marketplace product. This role involves conducting various tests, analysing user interactions, reviewing user journey, and providing valuable feedback to improve the overall user experience.

The Product Operations Analyst will collaborate closely with Product Managers to identify and address any usability issues, enhance the Product's functionality, optimise user satisfaction, eventually leading to better product performance.

Job Responsibility

• Conduct comprehensive product testing of the marketplace system to assess its performance and identify areas for improvement
• Design and execute test cases, scenarios, and user flows to evaluate the product's functionality, responsiveness, and accuracy
• Analyse user interactions and behavior by reviewing user journey to identify patterns, pain points, and opportunities for enhancement
• Collaborate with the Product Managers to provide actionable feedback and recommendations for optimising the user experience
• Collaborate with stakeholders to define user requirements and ensure the product aligns with user needs and expectations
• Document and maintain detailed records of test results, issues, and improvement suggestions
• Provide support and guidance to the development team in implementing user experience enhancements
• Assist in training and guiding end-users in effectively utilizing the product

Requirement

• Bachelor's degree in technology or quantitative field
• Bilingual in English and Portuguese to work on Brazil market as job scope is on product features for Brazil market
• Good analytical and problem-solving skills, with a keen eye for detail
• Strong communication skills, both verbal and written, with the ability to articulate complex concepts to technical and non-technical stakeholders
• Ability to work collaboratively in a cross-functional team environment
• Experience in Product Operations or a similar role
• Knowledge in usability testing tools and techniques is a plus

1. Convert maritime-specific business requirements into functional specifications

2. Conduct sessions for process mapping, ensuring a comprehensive understanding of operational flows and identifying overlaps and synergies across different business functions.

3. Link immediate operational needs with long-term strategic plans, working closely with Product Managers, Product Owners, and Delivery team.

4. Play an active role in agile project teams, contributing to sprint planning sessions with a focus on business goals and priorities.

5. Collaborate with QA testers and developers to ensure the delivery of high-quality solutions.

Primary Skills

Integrated Maritime Operations Systems (IMOS)

Business Analysis and Requirements Gathering

Data Analysis and Visualization

Python, Java, or JavaScript

Azure

Secondary Skills

• Project Management
• UI/UX Design Principles
• API Integration

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Role: Production Support Analyst

Job Requisition Number: JR33497

Job Level: 2-5 years of relevant experience (L2/L3)

Location: Singapore

Key Skills: BMC Remedy, K2

Job Objectives:

· To provide proactive, timely, effective and efficient support to the business users in the Enterprise domain.

· To perform production support activities which involve assignment of issues, issue analysis and resolution within the specified SLAs in the Enterprise domain.

· To own issues and initiatives in the Enterprise domain, and work with the various teams to develop solutions for the users.

· To collaborate with business partners, third party vendors, and technology teams to facilitate the support process and work toward timely and effective issue resolution.

Job Responsibilities

· Work in the Enterprise domain support team; provide proactive, timely, effective and efficient support to the users in the Enterprise domain space

· Adopt standard Incident Management workflow and processes, i.e. logging incident tickets in a timely manner, following proper Change Management processes, and broadcasting quality issue/impact emails to stakeholders

· Embrace standard Change Control Management practices, procedures and guidelines for application releases and roll-outs

· Participate and collaborate with the Development team in requirements gathering, clarifications, and analyse impact on issues or users’ requirements

· Assist the Development team as needed by validating fixes or enhancements to ensure problems have been adequately resolved

· Participate in annual DR/BCM activities or infrastructure-related upgrades

· Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution

· Troubleshoot 2nd level technical support issues by identifying the root cause and working closely with users and various IT teams

· Be the important bridge between Users and Development team and provide regular updates to all relevant parties

· Articulate and escalate the support issues with detailed investigation/ findings to the Development team if it requires any code change

· Manage and follow up on Problem tickets (those issues escalated to Development team) to make sure that they are resolved and that any implemented fixes are rolled out into Production

· Be the main gate keeper of the Production environment by adopting a proactive approach to being updated and informed on any and all upcoming Production environment changes

· Be proactive to identify any potential risk(s) in upcoming Production environment changes, and flag that to the Development team or Users

· Participate in testing to ensure that only quality defect fixes are rolled out into Production environment

· Identify areas of improvement to drive down the support volume

· Perform system monitoring and set up alerts to improve incident resolution times

· Manage incidents and collaborate with other technology teams as necessary for incident assignment and resolution, identify root cause and corrective actions, and track improvement actions until closure in compliance with the bank standards.

· Review incidents and ensure agreed Service Level Agreement (SLA) are met with various business stakeholders.

Job Requirements

· Good team player, independent, proactive and self-starter with excellent interpersonal and communication skills

· Strong analytical and good problem-solving skills

· Ability to work in a fast-paced and team-oriented environment

· Able to adapt to a dynamic change environment, provide on-call 24/7 support and have a positive attitude towards learning on the job.

Must have:

· 2 – 5 years of hands-on support experience in BMC Remedy, K2 software

· Experience in working with some of these technical platforms or programming languages – MS Windows, Unix, SQL, Unix scripting, Control-M

Good to Have:

Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes preferred

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Our client is a reputed bank.

Responsibilities:

• Hands-on knowledge in AMH (Alliance Messaging HUB) to ensure the BAU, addressing production queries, Monitoring, and maintaining the AMH Swift IT prod support, responding to and resolving incidents and service request related to AMH Swift IT systems.

• Manage day to day issues in AMH, including daily health checks of applications and processes, working closely with various stakeholders (Users, Development team, Vendor, Infrastructure team, Operation team and Incident and Management team, etc) to prioritize and resolve reported production incidents.

• Manage and support high-availability 24/7 production systems with an on-call option during non-office hours with team member’s rotation on weekly basis. Require to be in onsite depends on issue criticality.

• Perform Disaster Recovery (DR) exercise for multiple applications across all country on every year

• Ensure to bring-up all service after system maintenance / OS patching / DB patching activity

Skills/Requirement:

• 5-7 years of Strong Swift product knowledge and hands on experience in supporting Swift related products like Alliance Messaging HUB, GPI, SAG/SNL.
• Minimum 5-7 years of hands-on experience in Java, J2EE, JMS, Webservices, Micro Service, Oracle, UNIX, IBM MQ Series, CTRL+M, Splunk
• Hands-on experience in IT Operations/Production support L2/L3.
• Experience in ITIL process and tools like Control-M is a plus.

Interested candidates, who wish to apply for the above position, please send in your resume

[email protected]

We regret to inform you that only shortlisted candidates will be contacted.

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**********************************

Responsibilities

• Hands-on knowledge in AMH (Alliance Messaging HUB) to ensure the BAU, addressing production queries, Monitoring, and maintaining the AMH Swift IT prod support, responding to and resolving incidents and service request related to AMH Swift IT systems.
• Manage day to day issues in AMH, including daily health checks of applications and processes, working closely with various stakeholders (Users, Development team, Vendor, Infrastructure team, Operation team and Incident and Management team, etc) to prioritize and resolve reported production incidents.
• Providing technical support and guidance to end users and stakeholders.
• Documenting procedures, configurations and troubleshooting steps for future references
• Manage and support high-availability 24/7 production systems with an on-call option during non-office hours with team member’s rotation on weekly basis. Require to be in onsite depends on issue criticality.
• Continuously improving processes and procedures to enhance system reliability and efficiency.
• Act as the focal point for critical/high impact incident resolution for application systems that are in production
• Ensure end of day batch process is getting completed successfully for multiple applications across country on every day.
• Correlate events across multiple systems to narrow down potential root causes of problems.
• Own production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue
• Ability to direct multiple resources on cross functional teams to troubleshoot and resolve complex systems issues
• Investigate production issues and provide workaround to user to move business forward. And engage analysis to L3/Vendor team for further investigation
• Manage and respond to users on timely manner for reported production issues/clarification
• Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
• Perform Disaster Recovery (DR) exercise for multiple applications across all country on every year
• Generate one time report as per user request/audit request.
• Run problem governance call with business user, Dev and Vendor to prioritize problem tickets and ensure to review before problem ticket get resolved
• Ensure to bring-up all service after system maintenance / OS patching / DB patching activity

Requirements

• 5-7 years of Strong Swift product knowledge and hands on experience in supporting Swift related products like Alliance Messaging HUB, GPI, SAG/SNL.
• Minimum 5-7 years of hands-on experience in Java, J2EE, JMS, Webservices, Micro Service, Oracle, UNIX, IBM MQ Series, CTRL+M, Splunk
• Hands-on experience in IT Operations/Production support L2/L3.
• Experience in ITIL process and tools like Control-M is a plus.
• Strong analytical & trouble shooting skills required.
• Experience in Disaster Recovery planning and test execution.
• Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
• Experience working in financial services industry supporting mission critical applications is a big plus.

Key Skills:

Swift Product Skills : Swift Alliance, Alliance Messaging HUB, GPI, SAG/SNL

Programming Languages:

Java, J2EE, JMS, Webservices, Micro Services,

UNIX (Shell Scripting),

Database & Tools:Oracle (SQL & PL Sql), Control M, Splunk, Prometheus, Grafana,

Servers & Middle Ware: OpenShift Platform (OCP), IBM MQ Series, Weblogic, Tomcat

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Role: Production Support Analyst

Job Requisition Number: JR33641

Job Level: 5-7 Years of experience (L3/L4)

Location: Singapore

Skills: Swift Product Skills: Swift Alliance, Alliance Messaging HUB, GPI, SAG/SNL

Programming Language: Java, J2EE, Webservices, JMS, Unix(Shell Scripting)

Database and Tools: (Oracle, SQL, PL sql), Control M, Splunk, Grafana

Servers and Middleware: Open shift Platform, IBM MQ Series, WebLogic and Tomcat

Job Objectives:

Application support Led to provide efficient application support service for cross-functional or regional applications to provide a stable a production environment to business.

Key Responsibilities:

• Hands-on knowledge in AMH (Alliance Messaging HUB) to ensure the BAU, addressing production queries, Monitoring, and maintaining the AMH Swift IT prod support, responding to and resolving incidents and service request related to AMH Swift IT systems.
• Manage day to day issues in AMH, including daily health checks of applications and processes, working closely with various stakeholders (Users, Development team, Vendor, Infrastructure team, Operation team and Incident and Management team, etc) to prioritize and resolve reported production incidents.
• Providing technical support and guidance to end users and stakeholders.
• Documenting procedures, configurations and troubleshooting steps for future references
• Manage and support high-availability 24/7 production systems with an on-call option during non-office hours with team member’s rotation on weekly basis. Require to be in onsite depends on issue criticality.
• Continuously improving processes and procedures to enhance system reliability and efficiency.
• Act as the focal point for critical/high impact incident resolution for application systems that are in production
• Ensure end of day batch process is getting completed successfully for multiple applications across country on every day.
• Correlate events across multiple systems to narrow down potential root causes of problems.
• Own production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue
• Ability to direct multiple resources on cross functional teams to troubleshoot and resolve complex systems issues
• Investigate production issues and provide workaround to user to move business forward. And engage analysis to L3/Vendor team for further investigation
• Manage and respond to users on timely manner for reported production issues/clarification
• Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
• Perform Disaster Recovery (DR) exercise for multiple applications across all country on every year
• Generate one time report as per user request/audit request.
• Run problem governance call with business user, Dev and Vendor to prioritize problem tickets and ensure to review before problem ticket get resolved

Ensure to bring-up all service after system maintenance / OS patching / DB patching activity

Key Requirements:

• 5-7 years of Strong Swift product knowledge and hands on experience in supporting Swift related products like Alliance Messaging HUB, GPI, SAG/SNL.
• Minimum 5-7 years of hands-on experience in Java, J2EE, JMS, Webservices, Micro Service, Oracle, UNIX, IBM MQ Series, CTRL+M, Splunk
• Hands-on experience in IT Operations/Production support L2/L3.
• Experience in ITIL process and tools like Control-M is a plus.
• Strong analytical & trouble shooting skills required.
• Experience in Disaster Recovery planning and test execution.
• Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
• Experience working in the financial services industry supporting mission critical applications is a big plus.

Please forward your resume in MS word format to [email protected]and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

The Role Responsibilities

Trade & Working Capital is an integral part of the Bank’s DNA. As a network-driven Trade bank, we support vast international trading networks across a large range of commodities, markets, and specialisms – helping millions of people, clients and businesses achieve their financial aspirations. Our uniqueness is our distinctive network that stretches across core emerging markets with onshore Trade solutions in 42 markets across Asia, Africa, the Middle East and beyond.

Trade & Working Capital, within Transaction Banking, is grounded in the Bank’s strategic priorities through delivering customer value, driving productivity, optimizing cost efficiencies, facilitating #simplefasterbetter, and living the valued behaviours. In addition, we have set an ambitious strategy to grow the Trade & Working Capital franchise to a US$2 billion and beyond business.

To get things done faster to support this growth, a core team of product managers serving as Product Initiatives Leads for Trade will, on a rolling basis, drive selected high-impact and high-visibility group or regional initiative(s) under Trade’s core priorities that will help move the needle in reaching our Trade goals. This role requires an individual with a ‘can-do’ attitude to support the Product Initiative Leads for the end-to-end execution and commercialization of Trade initiatives, and when the time comes, to also lead selected initiatives. Ability to collaborate with other stakeholders is essential, as the team works closely with key stakeholders within the bank, from Global/Regional Trade product heads, to RFOs, to key counterparts from Sales and Operations teams.

We are looking for an individual who can operate in new (often ambiguous) areas, can provide critical thinking, problem solving and drive execution of the product initiatives.

Responsibilities

• Work closely to support Product Initiative Leads to deliver an end-to-end solution for each Trade initiative, including establishing a strategy, business case, address Trade product specific nuances, execution plan and actual execution of agreed scope of initiatives
• Apply a “client-first” lens while considering speed to value, time-to-market and cost-benefit trade offs
• Able to think holistically, thoroughly, and strategically in order to support the team in defining the project scope, system/process/people requirements & work with the lead product manager and frontline teams to deliver commercial outcomes.
• Assist in requirements/scoping, end-to-end product & process flows, interface requirements, risk impacts, and clearly articulate these flows and processes to the relevant stakeholders
• Engage and work with various stakeholders within the team, and outside the team

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Global Head, Trade & Working Capital
• Head, Trade Initiatives & Business Enablement
• Global Trade Product Heads
• Head, Trade Product Development
• Regional Trade Product Heads
• TB Business Change & Enablement
• TB Sales
• Trade COO
• Trade CIO
• Group Process owners
• Functional Partners including TB Risk, CFCC, HR, Finance, Legal, GIA

Our Ideal Candidate

• Trade product knowledge, with past experience in Trade product management or sales a strong plus (Documentary Trade (LCs, Guarantees, Collections), Receivables Finance, Supplier Finance etc.)
• 3+ years experience in banking or management consulting firm.
• Project management experience is a plus
• Excellent knowledge of MS Office - Microsoft PowerPoint and Excel
• A team player: multi-culturally aware with a proven ability to work in a global service delivery model, with onshore and offshore resources.
• Strong problem-solving and critical-thinking skills; data analysis and ability to steer through ambiguity and determine proper course or methodology without direction or supervision.
• Solid organizational skills and ability to produce clear, concise, relevant and accurate documentation based on captured requirements and information gathered from stakeholders
• Excellent time management and organizational skills; the ability to manage conflicting priorities and multi-task effectively; and communicate current status and tasks to management.
• Ability to prioritise issues within a large, rapidly changing environment and manage a wide variety/ high volume of tasks while maintaining quality delivery.
• A results-driven professional. Takes ownership to deliver, with a high level of flexibility and a preparedness to ‘roll up his/ her sleeves’ to get the job done. Proven success in holding individuals accountable for progress against agreed deliverables.
• A proven ability to work independently, solve problems and make balanced judgments / decisions
• Confident and courageous to raise/ escalate issues in a pro-active, professional, and timely manner
• Demonstrates understanding of and commitment to the Group’s core values
• Willingness to Travel as required
• Licences and Certifications/ accreditations: CDCS, CTFP, GTC, PMP, ACP, or related Trade or Project Management a strong plus

Role Specific Technical Competencies

• Trade Finance products
• Project Management
• Stakeholder Management
• Communications (including MS PowerPoint)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Responsibilities

· Investigate production issues, respond based on production defect severity SLAs.

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Follow up on defect and incident closure and meet incident closure KPI.

· Make sure system availability as per respective agreed SLA.

· Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.

· Provide support for annual Disaster Recovery (DR) exercise for supported applications.

· Provide support to System Engineers on server level patches / upgrade as and when applicable.

· Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor

· Knowledge with Market Data, and Genos monitoring setup and dashboard configuration

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

· Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.

· Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

Good to have understanding and experience of ITIL methodology [service operation]

Requirements

• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment.

Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Job Objectives

The specialized Group Application Support IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with feasible workaround. Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Clarify user queries. Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required.

Able to work in shift-based environment, support implementations during bank’s green zone.

Key Responsibilities

· Investigate production issues, respond based on production defect severity SLAs.

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Follow up on defect and incident closure and meet incident closure KPI.

· Make sure system availability as per respective agreed SLA.

· Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.

· Provide support for annual Disaster Recovery (DR) exercise for supported applications.

· Provide support to System Engineers on server level patches / upgrade as and when applicable.

· Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor

· Knowledge with Market Data, and Genos monitoring setup and dashboard configuration

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

· Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.

· Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

· Good to have understanding and experience of ITIL methodology [service operation]

Key Requirements

· Prior hand-on production support experience of OPEN Systems/AS4000

· Good support knowledge in either one of the retail or wholesale payment or customer information systems

· Willing to work in onsite shift-support model [24*7]

· Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation

· Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.

· Strong written, oral communication skills and able to manage user.

· Ability to easily adopt to any technology / environment.

· 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform

· Be able to work in fast pace and high-pressure working environment.

Willingness to work across platforms – UNIX / open, AS/400 and mainframe

• Provide 24x7 production support onsite / offsite
• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix
• Prioritize defects and plan for production release based on defect criticality or align with quarterly release
• Follow up on defect and incident closure and meet incident closure KPI
• Share production defect support learning with QA team and development team to improve application quality and minimize future defects
• Make sure system availability as per respective agreed SLA
• Support End of Day batch run
• Perform annual Disaster Recovery (DR) exercise for supported applications
• Provide support to System Engineers on server level patches / upgrade as and when applicable
• Ensure proper knowledge transfer (KT) from project / development team before enhancement release
• Ensure application documentation is properly updated for each production release

Job Requirements:

• Degree or Diploma
• Minimum 5 years working experience would be preferred
• Strong technical skills in Open systems such as UNIX or LINUX
• Candidates with good banking domain knowledge would be advantageous
• Good communication skills

Skill: Product Analyst: IMOS platform

Total Experience: 1 -3 Years

Position Type: Permanent

Budget: SGD 5000 – 6000 Per Month

Location: Singapore

Purpose of the Role:

In this role as a Product Analyst, you will be a pivotal member of the Product Team, focusing on the maritime domain within the metals mining and trading industry. Your role involves collaborating with the Engineering team to support the development and enhancement of platforms that cater to the unique needs of maritime operations in the metals trading sector. Your primary duties will include understanding and analysing maritime-specific business requirements, documenting these requirements, defining project scopes, and ensuring that the deliverables align with the business' strategic outcomes.

Job Responsibilities:

• Support in converting maritime-specific business requirements into functional specifications, ensuring that these are clearly communicated and understood by the technical team.

• Play an active role in agile project teams, contributing to sprint planning sessions with a focus on business goals and priorities.

• Conduct sessions for process mapping, ensuring a comprehensive understanding of operational flows and identifying overlaps and synergies across different business functions.

• Link immediate operational needs with long-term strategic plans, working closely with Product Managers, Product Owners, and Delivery team.

• Collaborate with QA testers and developers to ensure the delivery of high-quality solutions.

• Establish and maintain effective relationships with business stakeholders, managing their requirements, operational issues, and queries.

Knowledge and Experience:

• Bachelor’s degree in computer science or a related field.

• Experience in digital product delivery, preferably within the maritime sector of the metals mining and trading industry or commodities industry.

• Familiarity with maritime operations, especially in relation to metals mining and trading (Desirable).

• Knowledge & Experience working in IMOS is MUST

• Agile methodology experience, with an understanding of its application in maritime projects.

• Additional knowledge in human-centered design or design thinking is advantageous.

Personal Attributes:

• Excellent communication skills, adaptable to a diverse range of cultural and professional backgrounds.

• Strong analytical skills and the ability to break down and solve complex problems.

• A sense of ownership and responsibility for projects and tasks.

• Customer-focused, with a clear vision of end goals and customer satisfaction.

Job Description:

Manages projects involving feasibility studies, systems analysis, design, development and implementation of new, moderately complex systems, and/or, acts as a team leader of a development team with responsibility for major components of the more complex systems.

Develops project plans, detailed system and other functional specifications and user documentation for major systems.

Provides specialized advice to users, analyzing users’ requirements and translating these into new applications; determines application systems integration and linkage issues.

Maintains, upgrades or enhances existing user systems; troubleshoots and provides continuing user support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems, etc.

Develops and maintains computer programs that require integration of many interrelated systems and program elements; ensures appropriate data security and access controls considering both local and wide area issues.

Researches, analyzes and evaluates new technologies and makes recommendations for their deployment.

Monthly writing of reports on systems-related topics, system requirements, information strategy, etc.

Facilitates communications between GSD and its clients for good client relations.

Provides guidance to, and may supervise, new/junior staff, consultants, etc.

Responsible for defining strategic direction for ICT to the Secretariat. It provides oversight of ICT programmes, budgets and decision-making to ensure alignment with the Secretariat’s overall ICT strategy.

Job Summary:

Ou client is looking for highly motivated and experienced individual to join as a Production Support Analyst supporting banking systems and applications.

Mandatory Skill-set:

• Degree/Diploma in Computer Science, Business Information Technology or related disciplines;
• At least 2 years of experience providing support to business systems and applications in banking or financial service sectors;
• Possesses good knowledge on Financial accounting or Management accounting;
• Able to troubleshoot and provide solutions for technical issues and routes to appropriate escalation groups;
• Proficient in Oracle, SQL, MS Excel;
• Good analytical skills with excellent communication;
• Good in understanding internal processes and resolving issues.

Desired Skill-set:

• Prior experience in the banking industry.

Responsibilities:

• Incident and Problem management;
• Monitor, maintain and troubleshoot production issues for various systems and applications;
• Provide root cause analysis techniques to determine cause and resolve system issues;
• Perform post-resolution follow-ups to ensure problems have been adequately resolved;
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders;
• Work with onsite and offshore teams across multiple technologies/applications;
• Management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

This position will start off as 12 months contract.

Location:
Great Eastern Office, at Eunos

Responsibilities:
The job will further strengthen the team’s function as enablers to link the business operational needs to IT in ensuring their objectives are met in the most efficient and effective method.

• Understand and assess the entire testing life cycle for Product implementation and the core life operating system including end-to-end quality checks.

• To perform user acceptance testing for product launches and product enhancements in accordance to business and operational requirements.

• To ensure proper closure of the entire testing process within the stipulated timeline and to report to the Supervisor of any issues

• To properly document and file testing artefacts and documents into retrievable repositories.

• To prepare test data, monitor testing progress and to log defects.

• Ensure proper closure of the entire testing process within stipulated timelines.

• Escalate gaps and defects or issues discovered during the course of executing the various test scenarios to the Supervisor and/or the Project’s UAT Test Managers and ensure correct reporting, analysis and resolution is obtained from IT.

• Work with Supervisor and/or the Project’s UAT Test Managers and IT in coordinating the execution of the agreed test conditions within the overall planned timeline.

• Perform product and policy parameter configurations in various systems within the overall project timeline.

• To provide support for post implementation issues.

• To assist in training documentation for internal staff.

• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

• Highlights any potential concerns /risks and proactively shares best risk management practices.

Working Hour:

Mon to Fri, 9am to 6pm

Salary:

$3000-$4000

Thank you!

Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182

Job Summary

We are looking for an experienced Test Analyst to carry out testing within the Digital Product Marketing team within Financial Services Industry (FSI).

Mandatory Skill-set

• Degree or Diploma in Software Engineering, Computer Engineering or Electrical Engineering;
• Minimum 1-2 years of experience in Test Plans, Test Cases, Test Script;
• Has hands on work experience in User Acceptance testing (UAT);
• Experienced in gathering requirements and meeting business stakeholders;
• Excellent oral and written communication skills;
• Ability to work independently as well as with teams.

Desired Skill-set

• Prior experience in Financial Services industry

Responsibilities

• Understand complete testing life cycle for product implementations and the core operational system, encompassing thorough quality assessments from end to end;
• Execute user acceptance testing for new product launches and enhancements, aligning seamlessly with business and operational prerequisites;
• Ensure the smooth and timely closure of the entire testing phase, promptly reporting any identified issues to the Supervisor;
• Prepare essential test data, oversee testing progression, and log identified defects;
• Escalate discrepancies, defects, or concerns uncovered during test scenario execution to the Supervisor, Project's UAT Test Managers, and IT, ensuring accurate reporting, analysis, and resolution;
• Perform configurations of product and policy parameters across diverse systems, adhering to project timelines;
• Provide ongoing support for post-implementation issues;
• Demonstrate accountability by assessing potential business and regulatory compliance risks, and implementing appropriate measures to mitigate these risks.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Project Description

Treasury application Production support engagement covering technical issues, services and environment monitoring and EOD Batch support for a leading Singapore based bank

Responsibilities

Treasury application BAU 24*7 support:
• L1 & L2 application technical and functional support in production treasury application support environment
• Monitoring and issue resolution of Online trade booking applications
• Resolving technical services related issues, environment management and EOD batch support in morning or night or weekend shifts
• Managing and regular interaction with the application end users and stakeholders management

Skills

Must have

• 1-2 years of experience in production treasury application support environment
• Production support of Java/Microservices application
• Strong experience in providing L1 & L2 application technical and functional support
• Good knowledge on Unix and Shell scripting
• Good knowledge on SQL and PL/SQL
• System backup's w.r.t UNIX and Database
• Excellent team collaboration
• Excellent written and verbal communication skills
• Strong stakeholder management
• Flexible in working in shift timings and over weekends

Nice to have

Murex Production support L2 Experience

Languages

About Us:
Capital C Corporation is a pioneering fintech company headquartered in Singapore, revolutionizing financial services across Southeast Asia. With a decade of industry experience coupled with an innovative startup mindset, we are deeply passionate about the potential in Southeast Asia to empower our users. Our technology is purposefully designed to reach and uplift underserved individuals and businesses through digitalization.

We provide an array of financial solutions, encompassing consumer services, support for MSME businesses, financing for two & four-wheelers, buy now pay later options, and salary advances customized for developing countries.

Our goal is to foster financial stability and empower individuals to achieve their financial goals. Be part of our journey to transform financial inclusion and enrich lives across Southeast Asia.

Our mission is simple yet powerful: "Driving financial inclusion, enhancing lives."

Position Overview:
We are seeking a talented and forward-thinking Product Strategist to join our team. As our Product Strategist, you will be instrumental in conceptualizing, designing, and developing digital products that enhance the financial experiences of our users. You will collaborate closely with cross-functional teams to translate market needs and business requirements into innovative digital solutions.

Key Responsibilities:

• Engage with stakeholders to comprehend market demands, user requisites, and business objectives.
• Foster collaboration among cross-functional teams, encompassing engineering, design, marketing, and operations, to propel product development endeavours from conceptualization to launch.
• Ideate and craft digital products, features, and experiences that resonate with the company's vision and brand identity.
• Partner closely with UX/UI designers to actualize prototypes, wireframes, and user interfaces for visualizing and refining product concepts.
• Deploy contemporary development technologies and frameworks to implement front-end and back-end solutions.
• Execute comprehensive testing and quality assurance protocols to ensure the dependability, security, and efficacy of the product.
• Evaluate user feedback, data analytics, and market dynamics to iterate and enhance product performance and user satisfaction.
• Keep abreast of industry trends, competitor offerings, emerging technologies, and best practices in digital product development.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proficiency in front-end and back-end development technologies, such as HTML/CSS, JavaScript, React, Angular, Node.js, Python, or Java.
• Strong understanding of user experience (UX) and user interface (UI) design principles.
• Experience with agile development methodologies and tools such as Jira or Trello.
• Knowledge of financial services and products, including banking, payments, lending, and investments.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills, with the ability to work effectively in a cross-functional team environment.
• Ability to thrive in a fast-paced and dynamic environment, with a passion for innovation and continuous learning.

Why Join Us:

• Opportunity to work on cutting-edge technology and shape the future of finance.
• Collaborative and inclusive work environment that values creativity, innovation, and diversity.
• Professional development opportunities and support for career growth.

If you're eager to advance your career in the product domain within the fintech industry, we're excited to hear from you! Please send your resume to [email protected] now.

We’re looking for a Payment Operations Analyst who is passionate about our mission of Money Without Borders to partner with our payment product teams to help drive data-driven and innovative growth decisions while helping to make our payment systems smoother and more efficient.

As a Payment Operations Analyst, you'll be driving our analytics efforts in the Payment Operations product team that balances the work between making our payment rails frictionless, borderless and enabling a smooth customer payment experience. You’ll also be a part of a wider team of over 100 Analysts! You’ll get to collaborate on cross-team projects, develop technical skills and bring ideas about how we can improve analytics across Wise.

Most importantly, you’ll collaborate closely with your product managers, designers and engineers to bring your insights into real change for our customers and help drive our mission!

Your mission:

At Wise our mission is Money Without Borders - instant, convenient, transparent and eventually free. Whether our customers are sending money to another country, spending money abroad, or making and receiving international business payments, Wise is on a mission to make their lives easier and save them money.

Here’s how you’ll be contributing to the Payment Operations team:

• You’ll expose the vast data on our processes to the product teams across Wise in a meaningful and actionable way in which people can proactively access the information without friction or need for analyst assistance
• Proactively contribute to, own, create, track key metrics and results for your product team, keeping them accountable throughout the quarter
• Support senior analysts by conducting research, preparing reports, and visualisations
• Work with operational leadership in coming up with new features for automating and reducing our workload, preventing our financial risks and overall making our customer experience smoother
• Building the framework for managing risk, customer and payment agent experience
• Drive the discovery phase by scoping new opportunities and suggesting initiatives on Payment Operations through meaningful insights
• The role requires collaboration with Product, Engineers and Operations Team

This role will give you the opportunity to:

• Be part of a positive change in the world. We’re fixing a broken, greedy system, and putting people and businesses in control of their money
• Create value from extensive datasets. We have millions of customers, a global set of payment infrastructure and a complex product that customers can use in different ways. There is a tonne of value left to unlock from this data!
• Influence the team’s direction. Analysts at Wise enable data-driven decision making and have a large impact by helping their teams to decide what to work on.
• Learn from a global network of professionals. We have a large, diverse team of analysts, data scientists and product managers that you will work with and learn from.

A bit about you:

• You have strong quantitative skills. Ideally a background in statistics, maths, physics, engineering, or other scientific area
• You have extensive experience with SQL and, ideally with dbt and data pipelines.
• You have strong communication skills and an ability to translate business problems into analytical solutions
• You have an ability to structure business problems with minimal supervision and an ability to prioritise problems independently, as well as condense complex systems/ideas into simple-to-understand models
• Hustler-mentality. You can take work beyond the analysis and get things done
• You have experience with data visualisation tools (Looker, PowerBI, Tableau etc.) and demonstrate storytelling ability with data
• You have 3-4 YOE analysing data in a professional setting

Some extra skills that are great (but not essential):

• Experience with user-facing products and data
• Experience in data pipelines, ETL and dbt
• Knowledge of A/B testing

Key benefits:

• Hybrid working model
• 25 days Paid Annual holiday + 3 Me Days
• 15 Sick Days
• Mobile Wiser - Work abroad for up to 90 days of the year
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

We're seeking a talented Product Analytics professional to join our team. In this role, you'll play a pivotal role in shaping the future of our products and driving strategic decision-making through data-driven insights.

Responsibilities:

• Data Tracking and Analysis:
  • Identify and track user interactions and clickstream data to gain insights into customer behavior.
  • Evaluate and define key performance indicators (KPIs) and metrics in collaboration with Product Managers and Designers.
• Dashboard Development:
  • Develop customized dashboards and reports to democratize data access for relevant stakeholders.
  • Provide deep-dive analysis to key stakeholders across various teams to inform product features and UX optimization strategies.
• Data Strategy and Insights:
  • Support the design of data strategy, data products, user portraits, and other related data modules.
  • Analyze usage, conversion, adoption, and retention data to extract actionable insights for product teams.
• Market Insights:
  • Explore and extract insights from datasets related to car users and vehicle data, including behavioral, economic, and interaction data across Singapore, Indonesia, and Thailand.

Requirements:

• Bachelor's Degree in Computer Science, Statistics, Mathematics, Economics, or a quantitative discipline.
• Minimum 3 years of professional experience in a similar role or quantitative/analytical field in the technology sector (e.g., product analytics, data science, performance marketing, growth analytics, etc.).
• Strong analytical and modeling skills, preferably with proficiency in data analysis languages such as R, Python, and SQL.
• Proven experience in leveraging data to drive product development and decision-making, ideally collaborating directly with engineers and cross-functional product teams.
• Experience in creating dashboards and visualizations using tools like Tableau, Google Data Studio, Looker, etc.
• Familiarity with tools such as Rudderstack is highly preferred.

Email to: [email protected]

Subject: Delivery Manager/ Product Manager/ Business Analyst

As Delivery Manager you will manage a Product built on Agile fundamentals and work towards adopting tech best practices and cutting edge tools. You’ll be adept at delivering the product, breaking down barriers for your team and both planning at a higher level and getting into the details to make things happen when needed. You will be core to decisions that build high performing teams, where people are excited about the work they are undertaking.

What to Expect:

● Deliver projects and products using the appropriate agile project management methodology, learning & iterating frequently.

● Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements.

● Brings new products to market by analysing proposed product requirements and product development.

● Introduces and markets new products by developing time-integrated plans with marketing and production.

● Lead the collaborative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the team.

● Facilitating discussion, decision making, and conflict resolution.

● Understand the different technical aspects of the project including the capabilities and limitations of the systems.

● Communicate or share technical insights of a project to internal or external audiences.

● Support the Product Owner, especially on grooming and maintaining the product backlog.

● Define the roadmap and ensure user stories are created for product development in JIRA, Confluence etc.

● Groom the product backlog, prioritise user stories, technical tasks and bug fixes into the sprints.

● Work with the Product Owner, Technical Lead, Business Analysts, User Experience Designers, Engineers in planning the activities required and timeline for each release.

● Responsible to track the application bugs, assess impact and severity of bugs.

● Follow up and support assistance where required for team to resolve any impediments or issues they faced from their daily standup.

● Bridge communication between multiple teams (business and technical). This includes creating documentation or presentations when necessary.

● Measure project development velocity, perform and manage the project risks. Identify and escalate any important risk.

● Continuously gather user feedback, analyze market trends, and identify opportunities for product improvements and new features.

● Assist in government processes, such as procurement, project finance and any other administrative needs in accordance to government policies and documentation requirements

How to Succeed:

● Bachelor's degree or higher in Computer Science/Engineering, Information Technology, Communications or other related disciplines.

● Experience with project budgeting and assets procurement. Delivered complex and large applications in a cross-functional team setup.

● Eager to change and improve workflow and processes. Willing to assist team members. Strong ability in fostering teamwork and collaborations.

● Self-driven and motivated to learn and follow topics related to the projects

● Strong analytical and strategic thinking skills to devise practical solutions to tackle work issues ● Solid understanding of end-to-end agile software development process (Scrum and Kanban).

● Understand the project from the business and technical point of view

● Excellent communication skills. Able to communicate with technical and non-technical users.

Preferred:

● Experience with using, maintaining and customizing software development tools such as Confluence, SharePoint, Jira, etc.

● Experience in ops-tech integration, AI/ ML creation and implementation, SAAS platform management, UI/UX design and research strategy, go-to market strategy for software services preferred

● Understanding of government to government working relationship and familiarity with public service policies

● Proven experience in defining and executing product strategies, roadmaps, and go-to-market plans.

Email to: [email protected]

Subject: Delivery Manager/ Product Manager/ Business Analyst

As Delivery Manager you will manage a Product built on Agile fundamentals and work towards adopting tech best practices and cutting edge tools. You’ll be adept at delivering the product, breaking down barriers for your team and both planning at a higher level and getting into the details to make things happen when needed. You will be core to decisions that build high performing teams, where people are excited about the work they are undertaking.

What to Expect:

● Deliver projects and products using the appropriate agile project management methodology, learning & iterating frequently.

● Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements.

● Brings new products to market by analysing proposed product requirements and product development.

● Introduces and markets new products by developing time-integrated plans with marketing and production.

● Lead the collaborative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the team.

● Facilitating discussion, decision making, and conflict resolution.

● Understand the different technical aspects of the project including the capabilities and limitations of the systems.

● Communicate or share technical insights of a project to internal or external audiences.

● Support the Product Owner, especially on grooming and maintaining the product backlog.

● Define the roadmap and ensure user stories are created for product development in JIRA, Confluence etc.

● Groom the product backlog, prioritise user stories, technical tasks and bug fixes into the sprints.

● Work with the Product Owner, Technical Lead, Business Analysts, User Experience Designers, Engineers in planning the activities required and timeline for each release.

● Responsible to track the application bugs, assess impact and severity of bugs.

● Follow up and support assistance where required for team to resolve any impediments or issues they faced from their daily standup.

● Bridge communication between multiple teams (business and technical). This includes creating documentation or presentations when necessary.

● Measure project development velocity, perform and manage the project risks. Identify and escalate any important risk.

● Continuously gather user feedback, analyze market trends, and identify opportunities for product improvements and new features.

● Assist in government processes, such as procurement, project finance and any other administrative needs in accordance to government policies and documentation requirements

How to Succeed:

● Bachelor's degree or higher in Computer Science/Engineering, Information Technology, Communications or other related disciplines.

● Experience with project budgeting and assets procurement. Delivered complex and large applications in a cross-functional team setup.

● Eager to change and improve workflow and processes. Willing to assist team members. Strong ability in fostering teamwork and collaborations.

● Self-driven and motivated to learn and follow topics related to the projects

● Strong analytical and strategic thinking skills to devise practical solutions to tackle work issues ● Solid understanding of end-to-end agile software development process (Scrum and Kanban).

● Understand the project from the business and technical point of view

● Excellent communication skills. Able to communicate with technical and non-technical users.

Preferred:

● Experience with using, maintaining and customizing software development tools such as Confluence, SharePoint, Jira, etc.

● Experience in ops-tech integration, AI/ ML creation and implementation, SAAS platform management, UI/UX design and research strategy, go-to market strategy for software services preferred

● Understanding of government to government working relationship and familiarity with public service policies

● Proven experience in defining and executing product strategies, roadmaps, and go-to-market plans.

Email to: [email protected]

Subject: Delivery Manager/ Product Manager/ Business Analyst

As Delivery Manager you will manage a Product built on Agile fundamentals and work towards adopting tech best practices and cutting edge tools. You’ll be adept at delivering the product, breaking down barriers for your team and both planning at a higher level and getting into the details to make things happen when needed. You will be core to decisions that build high performing teams, where people are excited about the work they are undertaking.

What to Expect:

● Deliver projects and products using the appropriate agile project management methodology, learning & iterating frequently.

● Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements.

● Brings new products to market by analysing proposed product requirements and product development.

● Introduces and markets new products by developing time-integrated plans with marketing and production.

● Lead the collaborative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the team.

● Facilitating discussion, decision making, and conflict resolution.

● Understand the different technical aspects of the project including the capabilities and limitations of the systems.

● Communicate or share technical insights of a project to internal or external audiences.

● Support the Product Owner, especially on grooming and maintaining the product backlog.

● Define the roadmap and ensure user stories are created for product development in JIRA, Confluence etc.

● Groom the product backlog, prioritise user stories, technical tasks and bug fixes into the sprints.

● Work with the Product Owner, Technical Lead, Business Analysts, User Experience Designers, Engineers in planning the activities required and timeline for each release.

● Responsible to track the application bugs, assess impact and severity of bugs.

● Follow up and support assistance where required for team to resolve any impediments or issues they faced from their daily standup.

● Bridge communication between multiple teams (business and technical). This includes creating documentation or presentations when necessary.

● Measure project development velocity, perform and manage the project risks. Identify and escalate any important risk.

● Continuously gather user feedback, analyze market trends, and identify opportunities for product improvements and new features.

● Assist in government processes, such as procurement, project finance and any other administrative needs in accordance to government policies and documentation requirements

How to Succeed:

● Bachelor's degree or higher in Computer Science/Engineering, Information Technology, Communications or other related disciplines.

● Experience with project budgeting and assets procurement. Delivered complex and large applications in a cross-functional team setup.

● Eager to change and improve workflow and processes. Willing to assist team members. Strong ability in fostering teamwork and collaborations.

● Self-driven and motivated to learn and follow topics related to the projects

● Strong analytical and strategic thinking skills to devise practical solutions to tackle work issues ● Solid understanding of end-to-end agile software development process (Scrum and Kanban).

● Understand the project from the business and technical point of view

● Excellent communication skills. Able to communicate with technical and non-technical users.

Preferred:

● Experience with using, maintaining and customizing software development tools such as Confluence, SharePoint, Jira, etc.

● Experience in ops-tech integration, AI/ ML creation and implementation, SAAS platform management, UI/UX design and research strategy, go-to market strategy for software services preferred

● Understanding of government to government working relationship and familiarity with public service policies

● Proven experience in defining and executing product strategies, roadmaps, and go-to-market plans.