Total 3 it specialist job vacancies in Manufacturing / Production category in d08 little india

Experience: 1-3 Years

Role: IT Production Support Engineer

Key Responsibilities:

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

Key Requirements:

• Strong written, oral communication skills and able to manage user
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.
• Ready to work in a shift environment

Job Responsibilities:

• Administer the sales process including customer service, product demos, present proposals and closing of sales and follow up for a specific brand
• Assist in technical product research and review process
• Handles day-to-day operations and activities e.g. sales, procurement, aftersales and arranging for delivery
• Overseeing sales forecasting, planning and executing promotional events and overseeing social media marketing
• Liaise with other staff(s) involved in USM sales across related channels

Work Schedule:

• 9am - 6pm
• Lavender Area
• Monday - Friday

Job Requirements:

• Have some experience in ID industry and B2C Sales
• Knowledge in AutoCAD is an advantage

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YOUR SUCCESS IS OUR ACHIEVEMENT!

EA License No: 05C3451

EA Personnel Reg No: R23113395

Ashley Soo Li Kim

1. Product Strategy and Roadmap

• Define the product vision and strategy for the Smart Hygiene system, aligning with customer requirements and market trends.
• Develop and maintain a product roadmap outlining key features, enhancements, and milestones.

2. Cross-functional Collaboration

• Collaborate with internal teams including engineering, design, marketing, and sales to drive product development and deployment efforts.
• Work closely with customers to gather feedback, prioritize requirements, and incorporate user insights into product decisions.

3. Project Management

• Lead the planning, execution, and delivery of Smart Hygiene system updates, releases, and enhancements.
• Coordinate with development teams to ensure timely delivery and quality assurance of new features and functionalities.

4. Market Analysis and Competitor Research

• Conduct market research to identify emerging trends, competitor offerings, and customer needs in the field of Smart Hygiene.
• Utilize market insights to inform product decisions and enhance competitive positioning.

5. Performance Monitoring and Optimization

• Monitor key performance indicators (KPIs) related to the Smart Hygiene system's usage, adoption, and effectiveness.
• Identify opportunities for optimization and improvement based on user feedback, data analysis, and industry best practices.

Qualifications

1. Bachelor's degree in Business, Engineering, Computer Science, or related field; MBA or advanced degree preferred.
2. Proven experience in product management, preferably in IoT or technology-related industries.
3. Strong technical background with a good understanding of IoT systems and technologies.
4. Excellent project management skills, with the ability to prioritize tasks and manage multiple initiatives simultaneously.
5. Strong analytical and problem-solving abilities.
6. Excellent communication and interpersonal skills.
7. Knowledge of hygiene standards and practices (preferred).