Mainframe Production Support Analyst (JT) (Bank) (Cardlink)
Role: Production Support Analyst
Job Level: 6-9 years of relevant experience (L3)
Responsibilities:
Provide 24x7 production support onsite / offsite.
Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
Manage and respond to users on timely manner.
Log inc...