Telephone Operator (Call Centre)
9 months ago
Responsibilities
Respond to general enquiries on licensing-related matters such as whether the caller needs to apply for a licence and the criteria..
Responsibilities
- Respond to general enquiries on licensing-related matters such as whether the caller needs to apply for a licence and the criteria, conditions for each licence and operating hours, modes of payment and counter operation hours
- Provide customer service support for all licensing related enquiries
- Assist callers in resolving any general difficulties faced in completing the online forms or usage of computerised systems provided by the Authority
- Advise callers on how to modify the computer configuration to successfully e-file an application
- Make outgoing calls in response to general enquiries on licence applications and status of applications
- Direct calls with specific enquiries to the relevant officers.
- Ensure that the hotline is always manned during working hours and
- Always observe confidentiality for all calls and information received during the course of work.
Requirements
- Possess at least three (3) GCE ‘O’ Level’s certification or its equivalent;
- Have relevant experience working in an Operations Room (or other similar working environment) or in a call centre environment
- Possess good interpersonal and oral communication skills and proficient (both written and verbal) in English Language and Mother Tongue Language; and
- Possess basic computer literacy skills in Microsoft Office applications
Official account of Jobstore.
