Total 26 support advisor job vacancies in Manufacturing / Production category in Singapore

Required Skill: SQL/Oracle and Unix

• Good experience in Unix/Linux and SQL/Oracle
• Experience in banking and Cards domain.
• Should have good functional knowledge and good communication & coordination skills
• Good Knowledge system/application log analysis
• Ability to effectively use complex analytical, interpretive, and problem-solving techniques.
• Verbal and written communication skills are vital.

Qualification:

Minimum 3years of experience in Production Support.Good experience in Unix/Linux and SQL/Oracle

• Experience in banking and Cards domain.

• Should have good functional knowledge and good communication & coordination skills

• Good Knowledge system/application log analysis

• Ability to effectively use complex analytical, interpretive, and problem-solving techniques.

• Verbal and written communication skills are vital.

Good-to-Have Good knowledge of Monitoring tools – AppDynamics, Splunk and Evolven will be an advantage.

• Good knowledge ability in building complex queries

• Good exposure in Cloud services

Position 1:

Job Responsibilities:

1) Technical Market PDI & Field Support / Flying Doctor

• Provide daily, technical & diagnostic support to all importers / retailers within the Asia Pacific region to meet the customer promise
• Execute remote assistance / flying doctor function, supporting the markets with on-site vehicle diagnostics and fault finding by analysing & interpretating complex technical data from multiple sources (travel required at short notice

2) High Voltage Regional Expert

• Manage and supervise the High-Voltage Battery repair concept, incl. working on live systems (High Voltage Expert), handling critical batteries at the dealerships and preparing markets for introduction of Battery Electric Vehicles
• Provide market support in regards to Home charging preparation and solutions for BEV/PHEV

3) Management of Technical KPI's & Internal Processes inc PCC / Early Life & Japan PDI Centre

• Monitor & assess technical KPI's and provide the Aftersales Operations Manager with key information & specific retailer action plans, ensuring retailer achievement of agreed targets across the technical KPI's
• Report and manage dealer Technical competence improvement plans in conjunction with all key business stakeholders
• Responsible for Quality monitoring and report deviations in the area of (Chassis/Powertrain /Electrical / Body & Trim) to support Aftersales’ Priority Customer Concern (PCC) process. To be responsible for developing dealer Technical competence improvement plans in conjunction with all key business stakeholders relative to these areas
• Primary responsibility for the resolution of all technical concerns raised at Japan Regional PDI Centre

4) Management of Active Damage Management (Body & Paint) & Cyber Security

• Manage and supervise all activities linked to Active Damage Management, such as body and paint shop assessments
• Support and manage cyber security within the region including implementation of processes / technical solutions & reporting measures

5) Workshop Equipment, Special Tools & After Sales IT System Support

• Provide market support for special tools and workshop equipment, as well as Bentley After Sales IT systems
• Moderate and manage the implementation of new repair manuals, Technical Information and Technical Circulars between BML and the markets

6) Ownership & support for technical strategic projects

• Support BML & Regional Office in various projects and assignments
• Provide the key technical interface back to Central Product Support Team in the HQ

Position 2:

Job Responsibilities:

1) Product Support

• Provide technical product support to importers via DISS Monitor Level 2
• Provide onsite/remote support to markets using telediagnosis, often requiring a direct diagnostic tool connection to the vehicle, typically using ODIS-S, iDEX, ODIS-E, or CP-Tool

2) Technical Problem Investigation

• Organize customer’s car with the importer for vehicle analysis
• Investigate technical issues either on-site or remotely on behalf of Audi AG Quality Assurance, and/or Technical Development
• If necessary, initiate, coordinate and organise advanced analysis from expert team to obtain essential measurement data for further analysis
• Determine whether to distribute to the importer based on the sensitivity of data gathered

3) Competency Identification and Development

• Identify product support and market competency needs in the APAC markets and find solutions to enhance market competence through coaching, development, and training

4) Training/Qualification/Conference

• Actively organise and prepare technical training / qualification sessions eg. advanced technical service training (SoST), Resident Program, Product Support Qualification (PSQ) and Learning Online Training (LoT)
• Actively organise and support conferences such as the Regional Technical Conference and global SoST

5) Technology Advancement:

• Work continuously to future-proof technology advancement, innovate and promote advanced diagnostic/repair solutions to all importers

6) Technical Problem Investigation

• Investigate technical problems and provide technical product support to importers
• Monitor product quality performance and report deviations to Audi AG

7) DISS Management

• Manage DISS for Conventional engines and transmissions topics, providing high-level support for the APAC region
• Monitor the progress of DISS cases and ensure follow-up until each case is resolved

8) Field Monitoring and Problem Elimination Process

• Analyse monthly warranty and Tableau/AQUA/SQA reports to identify new technical problems in the region
• Initiate affected markets to kick off problem elimination process on newly identified problems by requesting Priority Customer Complaint (PCC) to be created
• Prepare and provide relevant data for escalation meetings, business review, monthly reports

9) Product Support Coordination

• Arrange video conferences with regional importers for product support discussions and escalation meeting preparation, where appropriate
• Arrange regular meetings or telephone/video conferences with Audi AG Quality Assurance Product Support division for follow-up on PCC/FAP/KPM topics

10) Market Liaison and Mentorship

• Support assigned APAC markets as part of the market liaison/mentor program, providing ad hoc support that may be non-technical in nature
• Monitor the development of importer performance KPI (STLI) for mentored markets, coordinate coaching as needed

11) Performance Review and Training

• Support relevant markets with performance reviews of KPIs and data analysis
• Identify product support competence at the importer level and coordinate necessary coaching
• Provide high-level trainings to enhance competence levels at identified importers

Job Requirements:

• Degree/Professional level in Technical disciple or equivalent
• With at least 8 years relevant experience in, Automotive Engineer or Automotive Technician/Electrician with Group Brands advantage
• Basic budget tracking and control
• Experience in timely, accurate diagnosis & logical problem solving methodologies
• Experience of working to challenge targets and tight deadline under pressure
• Customer service orientated ethos and proven track record of excellent customer satisfaction
• Self-motivated and driven to achieve targets and deadlines
• Good communication and presentation skills with adequate experience in steering and managing multicultural markets
• Good knowledge of MS Office, SAP systems, VW group systems
• Knowledge in foreign language; German, to communicate with HQ colleagues
• Require to travel internationally

Please note that only shortlisted candidate(s) will be notified.

Responsibilities

· Investigate production issues, respond based on production defect severity SLAs.

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Follow up on defect and incident closure and meet incident closure KPI.

· Make sure system availability as per respective agreed SLA.

· Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.

· Provide support for annual Disaster Recovery (DR) exercise for supported applications.

· Provide support to System Engineers on server level patches / upgrade as and when applicable.

· Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor

· Knowledge with Market Data, and Genos monitoring setup and dashboard configuration

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

· Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.

· Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

Requirements

· At least 3-5 years’ relevant experience preferably in a Application Support.

Essential:

• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment.
• Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Required Skill:

• SQL/Oracle and Unix

Job Description:

• Good experience in Unix/Linux and SQL/Oracle
• Experience in banking and Cards domain.
• Should have good functional knowledge and good communication & coordination skills
• Good Knowledge system/application log analysis
• Ability to effectively use complex analytical, interpretive, and problem-solving techniques.
• Verbal and written communication skills are vital.

• Experience in application support role for min 5 years for support and good knowledge of Java, Unix/Linux, SQL
• Recent experience in working with Java J2EE applications
• Experience in Unix commands , SQL queries
• Experience in programming languages such as JAVA/J2EE.
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills & ability to meet SLAs

Experience: 3-5 Years

Role: Production Support Analyst

Key Skills:

UNIX / SQL, AS/400 ( Basic Navigation) , Mainframe ( Not Mandatory)

Key Responsibilities:

· Investigate production issues, respond based on production defect severity SLAs.

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Follow up on defect and incident closure and meet incident closure KPI.

· Make sure system availability as per respective agreed SLA.

· Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.

· Provide support for annual Disaster Recovery (DR) exercise for supported applications.

· Provide support to System Engineers on server level patches / upgrade as and when applicable.

· Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor

· Knowledge with Market Data, and Genos monitoring setup and dashboard configuration

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

· Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.

· Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

Good to have understanding and experience of ITIL methodology [service operation

Key Requirements:

Education:

· At least 3-5 years’ relevant experience preferably in a Application Support.

Essential:

• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment.

Willingness to work across platforms – UNIX / SQL, AS/400 and Mainframe

Context:

• Decommissioning of a trading platform for Bonds business activity to a main front office target platform.
• The senior developer will lead a future team of developers. The team will be fully allocated to this project and will be part of a multi-site project team.
• The position involves working to develop code under modern standards, including possible cloud-readiness.

Job Description:

• Provide functional and technical expertise on KONDOR+ and other in-house bank applications.
• Requests management (users and others IT teams)
• Operations management
• Application monitoring
• Incident Management
• Problem Management
• Contribute to continuous improvement initiatives.
• Must be able to mentor new/junior resources, impart knowledge and collaborate effectively within TSY and whole CMI.
• Self-motivated and starter with demonstrated ability to lead initiatives explore latest market standards and tools to gain time and cost efficiency.
• Flexibility to accept additional responsibilities and be able to multi-task.
• The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.
• Must be flexible to participate in post business hours activities such as but not limited to overnight on-calls, weekend interventions, DRP, releases and other application activities that can be performed only outside the business duration/weekends.

Job Requirements:

• At least a Bachelor’s Degree in Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies), or related fields
• 5-7 years of experience in Production Support of financial systems
• Strong knowledge of KONDOR+ application for 3+ years or 3+ years of experience in IT Support for another Capital Markets applications
• ITIL certification/knowledge.
• Knowledge of major market regulatory body’s rules is an advantage
• Exposure to Capital Markets applications (E.g. Summit, Kondor+, Murex, Calypso…) is an advantage
• Should be able to do SLA & KPI management, Client communication & interaction
• Predictive analysis, consulting, escalation management
• Risk analysis and project execution
• Knowledge of Capital Market FO/BO environment is an advantage
• Strong knowledge of Configuration Management
• Strong knowledge in XML, SQL, PL/SQL, Shell Scripting, MQ Series, CFT, and Control-M.
• Knowledge of monitoring solutions like ITRS Geneos is an advantage
• Excellent communication and interpersonal skills
• Strong analytical or troubleshooting skills

• Experience in application support role for min 5 years for support and good knowledge of Java, Unix/Linux, SQL
• Recent experience in working with Java J2EE applications
• Experience in Unix commands , SQL queries
• Experience in programming languages such as JAVA/J2EE.
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills & ability to meet SLAs

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire L2 Production Support. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance.

JOB RESPONSIBILITIES:

Junior L2 Production Support (Java-base)

· Recent experience in working with Java J2EE applications

· Experience in application support role for min 1 years for support. Or Developers willing to learn with good knowledge of Java, Unix, SQL

· Experience in programming languages such as JAVA/J2EE.

· Experience in Unix commands , SQL queries

· Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell

· Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus

· Exposure to banking industry is a plus

· Dynamic individual with thirst to learn

· Strong team player with excellent inter-personal skills

· Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

REQUIREMENTS

· Bachelor’s Degree, or equivalent experience, and proven & demonstrable skills and experience.

· Fresh graduates from local Universities and Polytechnics from 0 to 1 year are welcome

· Must be graduate from IT or Computer Science

· Must have IT background

· Need to have eagerness to learn and perform with commitment

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or submit your CV to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Avensys Consulting Pte Ltd

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire L2 Production Support. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance.

JOB RESPONSIBILITIES:

Junior L2 Production Support (Java-base)

· Recent experience in working with Java J2EE applications

· Experience in application support role for min 1 years for support. Or Developers willing to learn with good knowledge of Java, Unix, SQL

· Experience in programming languages such as JAVA/J2EE.

· Experience in Unix commands , SQL queries

· Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell

· Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus

· Exposure to banking industry is a plus

· Dynamic individual with thirst to learn

· Strong team player with excellent inter-personal skills

· Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

REQUIREMENTS

· Bachelor’s Degree, or equivalent experience, and proven & demonstrable skills and experience.

· Fresh graduates from local Universities and Polytechnics from 0 to 1 year are welcome

· Must be graduate from IT or Computer Science

· Must have IT background

· Need to have eagerness to learn and perform with commitment

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or submit your CV to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Avensys Consulting Pte Ltd

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Experience: 3-5 Years

Role: Production Support Analyst

Key Skills:

UNIX / open, AS/400 and mainframe

Key Responsibilities:

· Investigate production issues, respond based on production defect severity SLAs.

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Follow up on defect and incident closure and meet incident closure KPI.

· Make sure system availability as per respective agreed SLA.

· Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.

· Provide support for annual Disaster Recovery (DR) exercise for supported applications.

· Provide support to System Engineers on server level patches / upgrade as and when applicable.

· Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor

· Knowledge with Market Data, and Genos monitoring setup and dashboard configuration

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

· Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.

· Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

Good to have understanding and experience of ITIL methodology [service operation]

Key Requirements:

Education:

· At least 3-5 years’ relevant experience preferably in a Application Support.

Essential:

• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment.

Willingness to work across platforms – UNIX / open, AS/400 and mainframe

JOB DESCRIPTION:

1. Programming language/framework: Java, Spring MVC, MySQL.

2. Hands-on experience in Linux & Shell.

3. Hands-on experience in SQL.

4. Hands-on experience in AWS services.

5. Experience in using ITSM tools.

6. Experience in Release Management activities.

7.Knowledge of Airline Domain.

8. Knowledge in Splunk & Datadog

Responsibility of / Expectations from the Role

1 Responsible to handle coverage support (24x7 mobile support) and provide permanent solution / workaround depending on the nature of issue.

2 Collaborate with interface teams to troubleshoot any interface issues and provide resolution.

3 Collaborate with Business users and stakeholders to understand and troubleshoot issues and provide resolution.

4 Work with Infrastructure / Cloud operations teams for any change requests, issues, patching activities etc.

5 Perform deployment & release management activities.

6 Collaborate with development squad to provide insights for defect fix by providing analysis performed.

• Experience in application support role for min 5 years for support and good knowledge of Java, Unix/Linux, SQL
• Recent experience in working with Java J2EE applications
• Experience in Unix commands , SQL queries
• Experience in programming languages such as JAVA/J2EE.
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills & ability to meet SLAs

Rotational Basis - Work Hours & Possible Shift Patterns (Might be subjected to changes):

(1) 24/7:

1st shift - 7AM to 6PM

2nd shift - 11AM to 10PM

3rd shift - 9:30PM to 8AM

** this usually have 4 days/nights work followed by 3 days off

(2) Regular:

1st shift - 8AM to 5:30PM

2nd shift - 9AM to 6:30PM

3rd shift - 1PM to 10PM

**this is usually Monday to Friday, weekends off

What we are looking for:

Unix/Linux OS, Shell Scripting, SQL Queries, Control-M Job Scheduling

Job Objectives

• The specialized Group Application Support IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with feasible workaround.
• Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Clarify user queries.
• Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required.
• Able to work in shift-based environment, support implementations during bank’s green zone.

Job Responsibilities

• Investigate production issues, respond based on production defect severity SLAs.
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Follow up on defect and incident closure and meet incident closure KPI.
• Make sure system availability as per respective agreed SLA.
• Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.
• Provide support for annual Disaster Recovery (DR) exercise for supported applications.
• Provide support to System Engineers on server level patches / upgrade as and when applicable.
• Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor
• Knowledge with Market Data, and Genos monitoring setup and dashboard configuration
• Ensure application incident & task documentation is properly updated for each production release.
• Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.
• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.
• Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler
• Good to have understanding and experience of ITIL methodology [service operation]

Requirements

• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment.
• Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At SCIEX, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As part of SCIEX, you will help to influence life changing research and outcomes, while accelerating your potential. For more than 50 years, we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the world get to answers they can trust.

Learn about the Danaher Business System which makes everything possible.

The Assistant Engineer, Production Process Support is responsible for running engineering evaluations, collecting and compiling of data with simple analysis, and part measurements. The incumbent will also manage change order (CO) activities as well as non-conformance part movements.

This position reports to the Production Process Support Manager and is part of the Manufacturing Engineering department located in Singapore and will be an on-site role.

In this role, you will have the opportunity to:

• Assist in running engineering evaluations
• Perform basic statistical analysis
• Understand and apply the process flow of non-conformance material and product change action

The essential requirements of the job include:

• Diploma/NITEC in Mechanical Engineering
• Relevant experience in lean manufacturing

SCIEX, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.

Position: Product Manager Support
Location: Raffles Place
Salary: Up to $5,000/month + half-month bonus
Working Hours: Monday to Friday, 9:00 AM – 6:00 PM
Start Date: 13 January 2025

Key Responsibilities:

• Assist the Product Manager in implementing improvements to Singlife’s products through various actions, such as new product propositions, product enhancement, rationalisation, and initiatives to improve persistency, sales/revenue, and cost reductions.
• Brainstorm and generate innovative ideas based on customer research, market analysis, distributor and customer feedback, and complaints.
• Assist in determining product features, benefits, and their viability by considering market information such as pricing and competitiveness.
• Support pre-launch and post-launch activities, including marketing materials, launch events, training, and regulatory matters.
• Assist in the review of existing products to present during the Annual Product Review.
• Ensure compliance with regulatory and business standards related to product management.
• Support the ongoing assessment of products, including responding to queries about product features, benefits, and differentiation across functions and distribution channels.
• Coordinate Fair Dealing product due diligence to determine suitable customer segments, appropriate distribution channels, and any compulsory training or tests.

How to Apply: send your resume and indicate role(s) you want to apply to: [email protected] or telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820

Must-Have

(Ideally should not be more than 3-5)

• Strong Mainframe experience • Must have strong skills and exposure in JCL, COBOL, DB2, VSAM and JCL.

• Experience in OPC scheduler and Batch support.

Good-to-Have

• Experience in Bank/Cards and Wealth Domain

• Good to have exposure and experience in CICS

• Vision Plus experience (optional)

• Good exposure and experience in Retail/Personal Banking environment

• Experience in driving COB, Data center migrations, risk identifications, Etc

Work Location: Tuas Biomedical Park

Responsibilities:

• Prepare buffers and media for drug substance manufacturing in compliance with GMP standards.
• Participate in and execute production projects, ensuring timely completion of production plans.
• Maintain and complete production records in accordance with GMP requirements.
• Assist in the drafting, revision, and improvement of SOPs, URS, PQ, and other relevant documentation.
• Perform additional tasks and responsibilities as assigned by leadership.

Qualifications:

• Bachelor’s degree or higher in biology, chemistry, pharmaceutical engineering, or related specialties, or equivalent work experience.
• Experienced in biopharma manufacturing process, including buffer / media preparation work.
• Understanding of the DS manufacturing process with strong GMP and compliance awareness.
• Excellent communication and presentation skills with the ability to handle stress.

We are looking for a skilled and customer-focused Product Support Engineer fluent in both Japanese and English to join our team in Singapore. This role involves delivering exceptional product support for our global customer base, with a focus on the Japanese market. You will collaborate with diverse teams to ensure customer success and satisfaction while working with innovative SaaS solutions.

The Product Support Engineer is responsible for responding to customer issues across the Workiva platform. Their every day workload consists of providing technical and functional support to customers over the phone, chat or case management, this includes troubleshooting issues with customers, identifying problems, researching answers, and guiding the customer through corrective steps.They are responsible for owning the customer experience and improving our ability as a business to support their dynamic needs.

What You’ll Do

• Provide technical and functional expertise to customers through phone, chat, and ticket management
• Manage customer inquiries within expected time frames, escalating only when necessary
• Maintain professionalism and establish positive rapport with customers
• Troubleshoot customer issues using application knowledge, experience, and self-guided research
• Resolve customer issues independently or with minimal assistance
• Link, author, and edit content in Workiva’s knowledge base to enhance customer self-service resources
• Accurately capture ticket notes, document activities, and manage tickets for clarity and actionability

What You’ll Need

Minimum Qualifications

• Language Skills: Native or professional-level fluency in Japanese (both written and spoken) to communicate effectively with Workiva clients in Japan, along with a strong command of English
• Technical Expertise: Experience with SaaS products and familiarity with cloud technologies, APIs, and databases
• Customer Service: Proven experience in an enterprise customer-facing role, with excellent interpersonal and communication skills
• At least 2-3 years of experience in a Technical Helpdesk/Support environment
• Ability to multitask and manage changing priorities across various communication channels (email, phones, ticketing system)
• Bachelor’s degree or equivalent work experience
• Self-motivated and results-oriented, able to coach others to demonstrate similar characteristics
• Anticipate obstacles, establish timelines, and define service level agreements
• Enjoy troubleshooting, asking critical questions, and probing for information to facilitate problem-solving
• Represent the team in cross-functional meetings or projects, contributing to a positive team culture

Preferred Qualifications

• Experience with support tools like Zendesk, Jira, or similar platforms
• Technical aptitude, proficiency in Google Drive, Microsoft Office Suite, OneCloud
• Basic or intermediate experience in database support or network security support preferred

Travel Requirements & Working Conditions

• Varying and overtime hours may be required during peak seasons
• Up to 10% travel for regular customer meetings and events
• Reliable internet access required for any period of time working remotely and not in a Workiva office

Responsibilities

• Investigate production issues, respond based on production defect severity SLAs.
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Follow up on defect and incident closure and meet incident closure KPI.
• Make sure system availability as per respective agreed SLA.
• Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.
• Provide support for annual Disaster Recovery (DR) exercise for supported applications.
• Provide support to System Engineers on server level patches / upgrade as and when applicable.
• Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor
• Knowledge with Market Data, and Genos monitoring setup and dashboard configuration
• Ensure application incident & task documentation is properly updated for each production release.
• Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.
• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.
• Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler
• Good to have understanding and experience of ITIL methodology [service operation]

Requirements

• At least 3-5 years’ relevant experience preferably in a Application Support.
• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment.
• Willingness to work across platforms – UNIX / SQL, AS/400 and Mainframe

Key Domain: UNIX / SQL, AS/400, Mainframe

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Possible Shift Patterns (Might be subjected to changes):

(1) 24/7:

1st shift - 7AM to 6PM

2nd shift - 11AM to 10PM

3rd shift - 9:30PM to 8AM

** this usually have 4 days/nights work followed by 3 days off

(2) Regular:

1st shift - 8AM to 5:30PM

2nd shift - 9AM to 6:30PM

3rd shift - 1PM to 10PM

**this is usually Monday to Friday, weekends off

Job Objectives

• The specialized Group Application Support IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with feasible workaround.
• Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team.
• Clarify user queries. Make sure system availability as per SLA across countries for multiple applications / interfaces.
• Perform scheduled health check tasks across applications and raise alerts in case required.
• Able to work in shift-based environment, support implementations during bank’s green zone.

Job Responsibilities

• Investigate production issues, respond based on production defect severity SLAs.
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Follow up on defect and incident closure and meet incident closure KPI.
• Make sure system availability as per respective agreed SLA.
• Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.
• Provide support for annual Disaster Recovery (DR) exercise for supported applications.
• Provide support to System Engineers on server level patches / upgrade as and when applicable.
• Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor
• Knowledge with Market Data, and Genos monitoring setup and dashboard configuration
• Ensure application incident & task documentation is properly updated for each production release.
• Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.
• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.
• Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler
• Good to have understanding and experience of ITIL methodology [service operation]
• Requirements
• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment.
• Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Our client is a well established MNC who is a global leader in engraving technologies. Their sales office is located at KAKI BUKIT area (walking distance from Kaki Bukit MRT). They are currently looking for a PRODUCT SUPPORT ENGINEER to join their team.

Basic salary: up to $4000
Work Location: Kaki Bukit (near Kaki Bukit MRT)
Work Days: 5 Days, 8.30am - 5.30pm

Responsibilities:

• To support the sales team with on-site or remote demonstrations, installation / training / reparation of the product scope under service responsibility throughout the entire region.
• Provide online, remote, or on-site demonstrations or testing of the supported solutions and installation/training
• Become a participant in sales team training courses and train sales personnel on-site to improve the effectiveness of their exploration actions
• Collaborate with sales representatives to participate in organizing sales activities to achieve established revenue and profit targets (exhibitions, roadshows, phone and on-site exploration, potential customer follow-up, etc)
• Weekly reports may affect the company's business positioning activities and market development (customer needs, standards, competition, etc)
• Maintain a high level of market, technical, and product knowledge by attending company training courses
• Monitor changes in market application demand

Requirements:

• At least a Diploma in Engineering fields
• At least 5 years of commercial experience in selling or supporting industrial equipment (ideally CNC and/or Laser).
• Local & ASEAN travelling required
• Proficient in MS Word, Excel, CRM software and CAD/CAM software
• Good command of verbal and written English

Please submit your resume in MS Word format to [email protected]

Please remember to include your
1) Recent photo

2) Current salary & Expected salary
3) Notice period

UNITED PERSONNEL SERVICES

21 Bukit Batok Crescent,

WCEGA Tower #11-74,

Singapore 658065

Tel: +65 6562 2321

www.united-personnel.com

Registration No: R1103478

EA Licence Number: 05C5278

(All applications will be treated in strictest confidence. We regret that only shortlisted candidates would be notified)

Responsibilities:

• Collaborate with product and business team to create solutions considering user needs and technical challenges
• Work with designers to maintain consistent creative visual standards and governance across user journeys
• Translating the product vision through research, sketching, prototyping, user-testing, and iteration related to digital product design.
• Plan and conduct research to gather insights or validate hypotheses and design solutions
• Designing user flows, wireframes, mockups, and high-fidelity product prototypes according to the UX concept for Digital products
• Interpret both quantitative and qualitative data as parameters to be documented in the design decisions
• Designing interface element (UI) graphics according to design guidelines to increase product usage with appropriate design methods
• Prepares all design assets for submission to the developer.
• Design low-fi, high-fi wireframes, suggesting copywriting (if applicable)
• Articulate design concepts, and required interaction with stakeholders
• Ensure the consistency, and usability, for applicable devices, and systems., i.e., iOS and android

Requirements:

• Min 5-8 years of relevant experience
• Proficiency in user-centered design and research methodologies, with strong collaborative skills for cross-functional teamwork.
• Solid understanding of current UI design practices to create an efficient & seamless user experience, and a passion for user interface design and understanding of UX processes.
• Working experience on prototyping, Visual design applications (Figma, Adobe XD, Sketch etc), Wireframing and User Flows

Job Description

• Perform water and lavatory servicing to all types of aircraft.
• Provide and operate full ground support equipment such as ground power units, air-start, air conditioning units and Brake Cooling Unit.
• Operate Conventionally and Towbarless Airtug for Pushback and Towing on all types of aircraft.
• Performs Equipment preventative and routine inspection.
• Carry out other duties associated with aircraft water/lavatory systems and full ground support equipment.

Requirements

• Minimum Nitec/ Diploma in Engineering or equivalent
• 1-3 years of relevant working experience in aviation or related industries
• Possession of LTA Class 3 driving license is required
• Able to perform 12 hours rotating shift work arrangement