Total 6 tech support job vacancies in Manufacturing / Production category in D18 Tampines, Pasir Ris

Responsibilities:

• Collaborate with product and business team to create solutions considering user needs and technical challenges
• Work with designers to maintain consistent creative visual standards and governance across user journeys
• Translating the product vision through research, sketching, prototyping, user-testing, and iteration related to digital product design.
• Plan and conduct research to gather insights or validate hypotheses and design solutions
• Designing user flows, wireframes, mockups, and high-fidelity product prototypes according to the UX concept for Digital products
• Interpret both quantitative and qualitative data as parameters to be documented in the design decisions
• Designing interface element (UI) graphics according to design guidelines to increase product usage with appropriate design methods
• Prepares all design assets for submission to the developer.
• Design low-fi, high-fi wireframes, suggesting copywriting (if applicable)
• Articulate design concepts, and required interaction with stakeholders
• Ensure the consistency, and usability, for applicable devices, and systems., i.e., iOS and android

Requirements:

• Min 5-8 years of relevant experience
• Proficiency in user-centered design and research methodologies, with strong collaborative skills for cross-functional teamwork.
• Solid understanding of current UI design practices to create an efficient & seamless user experience, and a passion for user interface design and understanding of UX processes.
• Working experience on prototyping, Visual design applications (Figma, Adobe XD, Sketch etc), Wireframing and User Flows

Product Knowledge and Support:

• Develop a deep understanding of the company's product portfolio.
• Provide technical support to customers and the sales team regarding product features, specifications, and applications.
• Assist in the preparation of product documentation, including datasheets, manuals, and user guides.

Sales Support:

• Collaborate with the sales team to respond to customer inquiries and provide product-related solutions.
• Assist in preparing quotes, proposals, and presentations for potential clients.
• Support the sales team in managing customer accounts and tracking sales orders.

Customer Service:

• Address customer questions and concerns promptly and professionally.
• Handle customer complaints and work with the relevant teams to resolve issues effectively.
• Ensure customer satisfaction by following up on orders and service requests.

Market Research and Analysis:

• Conduct market research to identify trends, competitor products, and customer needs.
• Provide insights and feedback to the product development team to enhance existing products or develop new ones.

Documentation and Reporting:

• Maintain accurate records of customer interactions, sales activities, and product issues.
• Prepare regular reports on sales support activities, customer feedback, and product performance.

Training and Education:

• Conduct training sessions for the sales team and customers on product features and best practices.
• Develop training materials and resources to support ongoing education efforts.

Collaboration:

• Work closely with the product development and marketing teams to ensure that the sales team is equipped with the latest product information.
• Coordinate with logistics and operations teams to ensure timely delivery of products to customers.

Continuous Improvement:

• Identify areas for process improvement within the sales support function.
• Suggest and implement improvements to enhance customer experience and operational efficiency.

Qualifications:

• Education: Bachelor's degree in Business, Marketing, Engineering, or a related field.
• Experience: Previous experience in sales support, customer service, or a related role.

Skills:

• Strong communication and interpersonal skills.
• Technical knowledge of the company's products.
• Problem-solving abilities and attention to detail.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.

We are seeking for you who is…

• Being passionate in the field of Cell and Gene Therapy;
• Outgoing and enjoying talking to people;
• Capable of working autonomously and as a team;
• Have an academic background of at least a degree in Life Science

The ideal candidate will be accountable for driving sales of our cell culture media products, building strong customer relationships, and expanding our market presence. This role requires a deep understanding of cell culture applications and a passion for delivering exceptional service to our clients.

If you are the person, we invite you to scroll down to learn more about the responsibilities of a Product Specialist!

About InnoCellular

As a spin off company from A*STAR Singapore, InnoCellular Tech Pte Ltd specializes in developing efficient and cost-effective cell culture media for stem cells and specialized cell applications. Renowned for our expertise, we excel in formulating high-performance, consistent, and top-quality biological products essential for pioneering next-generation therapies. Our services encompass a diverse array of options, ranging from ready-to-use basal formulations, to customized media for specific cell types, for RUO or cGMP purposes, all tailored with unparalleled flexibility to meet specific experimental or clinical needs.

Key Responsibilities

• Identify and develop new business opportunities within the biotech and life sciences sectors, in both collaborations and sales.
• Development of sales plan and execution of the plan.
• Regularly visit customers and prospects to maintain relationships and promote products. Engage with customers to understand their needs and present solutions that meet those needs.
• Monitor sales constantly based on opportunities, sales leads and quotations, and follow through on the overall purchasing process.
• Interact with customer to provide technical support and guidance to customers regarding cell culture media applications.
• Collaborate with the marketing team to develop sales strategies and promotional materials.
• Assist in marketing events.
• Prepare and deliver sales reports and forecasts to management.
• To keep up to date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Qualifications

• Bachelor's degree in Life Sciences, Biotechnology, or a related field. Advanced degree preferred.
• Proven experience in sales, preferably in the biotech or life sciences industry.
• Good knowledge of cell culture techniques and applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• An organized, meticulous, and disciplined person with a good eye for details.
• Good proficiency in written and spoken English and Chinese.
• Willingness to meet people around Singapore as required.

What We Offer

• Competitive salary and commission structure.
• Comprehensive benefits package, including health insurance
• Opportunities for professional development and career advancement.
• Supportive and collaborative work in

and of course.... you will join a friendly and engaged team :)

How to Apply

Interested candidates are invited to submit their resume with a cover letter detailing their qualifications to [email protected] and [email protected].

Please include "Application: Product Specialist (Cell Culture &Media)" in the subject line.

Job Responsibilities:

· Provides leadership to technicians(s) in daily operational functions

· Collaborates with cross-functional teams to attain both short and long term Fab automation milestones

· Streamlines control wafer management in bid to support and sustain daily Fab operations

· Collaborates with Production Control & Planning teams for the timely administration of wafer-starts

· Manages development and upkeeping of manufacturing peripherals so as to realize quality excellence towards hardware components

· Spearheads improvement projects pertaining to wafer containers as part of continuous improvement and cost reduction drive

· Cultivates Workplace Safety and 5S mindset in the Fab

Job Requirements:

· Bachelor degree in Engineering or related disciplines

· Minimal 3 years of semiconductor fab manufacturing background

· Team leadership experiences is an advantage

· Independent contributor and robust self-starter with a strong inclination towards data-driven methodologies

· Adequate in relating to a varying demographical workforce

· Conversant with MS Windows software

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

To support outdoor broadcast operation on the requirement of power services and the deployment of electrical facility.

Responsibilities

• Advise the team on electrical practises and safe measure in broadcast deployment.
• Assist the TP in his execution of role and to support media playback in production.
• Risk assessment and contingency plan.
• Organize and pre-plan on power requirement in OB operation.
• Field recce and deployment of electrical requirements on the ground of operation.
• Setup of distribution requirement and cabling work for outdoor broadcast.
• To service and monitor power utilities to ensure reliable operation.
• To support the TP in other areas of production e.g., media playback, vision operation when available.
• Preventive maintenance, check, and repair of OB electrical gear.
• Workplace safety & health practices.
• Keep abreast with the technology movement where applicable.

• NITEC in Electrical Engineering or Diploma
• 2 years of relevant experience
• Proficient in power requirement on OB operations, suitcase setup and OB truck deployment.
• Familiar in OB visual operations, assist in media playback function and technical setup.

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the Team

The Grab Support tech team is a passionate team responsible for the user support experience at scale. We make an impact by empowering our internal users to serve consumers and partners across the region. Our team is made up of cross-functional team members across product, engineering, design, data science, analytics, and business.

Get to know the Role

We are looking for experienced individuals who are user-centric and data-driven, able to think holistically and creatively, communicate well, and are great team players. We like creative hustlers, people who can think outside the box, influence, and get stuff done even if it seems impossible. We work fast, push the boundaries, and try new things. Sometimes they don’t work, so we embrace learning from failures and a culture of lifelong learning.

The Day-to-Day Activities

• Independently designing products with excellent quality across problem space teams and on strategic initiatives that focuses on user experience of grab support and agent platforms.
• Go to the ground with users and agents to directly understand the pain points and opportunities to inform the product strategy and iteration decision.
• Work with the product, engineering and data team to provide the best support experience that is beneficial for the whole ecosystem.
• Work with other project stakeholders to deliver the information architecture, user journey map & wireframe flow.
• Work with other designers, content writers, UX researchers to convert the wireframes into high-fidelity user interfaces.
• Plan and contribute to design validation, such as through usability testing and experiments, with a strong ability to define the right MVP scope.
• Conduct desk check of user interface during engineering development phase to ensure high quality implementation.
• Conduct & facilitate requirements, design, implementation reviews and critiques of other people’s work to create achievable, measurable & impactful goals.
• Research and analyze industry UX/UI trends and competitor experiences & strategies in Support Platform, including the latest technology in AI and Chatbot.
• Regular review of usage quantitative data from analytics to be triangulated with the qualitative insights that will drive the right decision.

The Nice-to-Haves

• Online portfolio with a range of interactive samples in Help Center, User Experience of Support or Agent Platforms.
• Minimum of 5 years of direct experience in product design, mainly in the domain customer support or agent platform.
• Excellent understanding of UX design for the web, mobile, or touch devices, including some internal tools.
• Good eye for visual design & hands-on experience in user interface design.
• Experience with current and relevant design tools like Figma & ProtoPie.
• Ability to prototype and demonstrate design concepts to extended stakeholders.
• Ability to plan and lead design workshops independently with multiple parties by utilizing best practices methodology in problem solving.
• Ability to test (such as concepts or usability testing) and iterate the design with strong on to the ground insights fromusers.

Our Commitment

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.