Maintenance Support Service Delivery Manager (Japanese Speaking)
1 day ago
About Us:
From business process re-engineering to global business expansion for Japanese corporations, Abeam Consulting has served our clients through..
About Us:
From business process re-engineering to global business expansion for Japanese corporations, Abeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.
Responsibilities:
- Manage business operation automation and maintenance tasks for EUCs, primarily developed using Microsoft Access, including forms, queries, modules, tables, reports, and macros.
- Oversee the entire SDLC, from requirement definition to go-live, for EUC maintenance and related projects.
- Manage tasks related to SSIS, stored procedures, PowerShell scripts, SQL Server, and general database technologies on Windows Server.
- Build and maintain positive relationships with clients, stakeholders, and project partners. Ensure clear and effective communication.
- Coordinate and collaborate with internal and external teams to ensure smooth project delivery.
- Communicate proactively with stakeholders to simplify complex technical situations for non-IT end users.
Requirements:
- Minimum a degree in any field.
- At least 8 – 10 years of experience in similar Service Delivery Manager positions.
- Working experience in a banking IT unit and hands-on experience with programming (preferably Microsoft Access VBA—forms, queries, modules, tables, reports, macros).
- Experience in the entire Systems Development Life Cycle (SDLC), from requirement definition to go-live, using any programming language.
- Experience with SQL Server, SSIS, stored procedures, PowerShell scripts, and general database technology on Windows Server.
- Good communication skills (spoken & written) in both English and Japanese (in order to liaise with Japanese speaking clients).
- Ability to communicate complex technical information in a simple, user-friendly manner for non-IT stakeholders.
- Ability to work independently and take initiative in proposing and implementing continuous improvements for maintenance services.
- Strong team collaboration skills and the ability to manage both personal tasks and a team effectively.
Why Join Us
At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, Abeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. Abeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.
We regret only shortlisted candidates will be notified.
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