Join AsiaPac Technology Pte Ltd as an Apple Field Engineer!
Are you passionate about cutting-edge Apple technology and delivering exceptional customer service? At AsiaPac Technology, we’re looking for driven individuals to join our team as Apple Field Engineers. You'll have the unique opportunity to work hands-on with Apple products, including MacBooks, iMacs, and iPads, providing top-notch onsite repair and IT support to our valued clients.
As part of our dynamic team, you'll tackle exciting challenges like troubleshooting macOS issues, setting up new Apple devices, and managing field service activities. Your contributions will directly impact our clients' success while enhancing your skills in a fast-paced, tech-driven environment.
We value independence, a problem-solving mindset, and a willingness to grow. Whether you’re experienced in Apple product repairs or eager to learn, we’ll equip you with the tools to thrive. Familiarity with GSX/ATLAS operations is a bonus!
Why join AsiaPac Technology?
- Be part of a leading tech solutions provider.
- Grow your expertise with Apple’s ecosystem.
- Collaborate with a team that values innovation and professional development.
Take the leap and power your career with AsiaPac Technology! Let’s shape the future of IT solutions together.
Job Responsibilities:
- Onsite repair for Apple products, including MacBooks, iMacs, iPads, and related peripherals.
- Support end users onsite and remotely to resolve Apple-specific IT issues.
- Assist in setup of new Apple devices and installation of macOS and standard applications.
- Troubleshooting of problems encountered by end users on Apple devices.
- Provide Level 1 support for Apple-related IT needs.
- Deliver front-line support for field service activities aligned with customer requirements.
- Update service records in the database promptly and accurately.
- Perform asset tagging for Apple devices.
- Conduct rework and deployment for Apple products as required.
- Respond to customer inquiries and feedback professionally.
- Adhere to health and safety policies during all field service activities, ensuring risk control measures are followed.
- Provide detailed and accurate reports to team leaders or technical support to facilitate informed decision-making on resolving product issues.
- Undertake ad-hoc duties as assigned.
Job Requirements:
- Minimum qualification: Nitec in Infocomm or related field.
- Ability to work independently, self-motivated, and diligent.
- Willingness to learn Apple-specific skills, with familiarity in the macOS environment.
- Experience in troubleshooting and repairing Apple products is an advantage.
- Strong analytical and problem-solving abilities.
- Proficiency in written and spoken English is essential.
- Effective communication skills.
- GSX/ATLAS operations experience is good to have.
