Total 2 job vacancies by Jones Lang Lasalle Property Consultants Pte Ltd

South East Asia & ANZ, Facilities Director

What this job involves:

MAJOR RESPONSIBILITIES

Leadership / Staff Management

• Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
• Proactively manage direct reports (5 FTEs) and act as a coach and mentor
• Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors

Client/Stakeholder Management

• Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved
• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
• Deliver an exceptional quality of service to the Client, as reflected by Client feedback
• Contribute to an Account Plan which meets Client's outsourcing and JLL’s objectives for the account
• Develop and maintain a detailed understanding of Client's business and key factors influencing their requirement for our services.

Operations Management

• Ensure the delivery of all operational requirements as per the client scope of work across the APAC region
• Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency across the hub.
• Work with the respective site service managers, SMEs and site teams to address specific operational issues
• Support Regional Programs such as user experience programs, JLL system roll-outs, regional training programs/workshops and other initiatives as appropriate, through driving implementation and consistency across the hub/countries
• Drive Client specific programs such as technology roll-outs, benchmarking, best practices, hybrid working
• Actively work to ensure that the Hub’s financial operations are meeting or exceeding targets and financial processes as well as controls are adhered to at all times.
• Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures
• Ensure data integrity of all systems across the Hub and perform audits from time to time
• Oversee and monitor SLA/KPI performance across the region and support the countries to address issues and ensure they are meeting or exceeding target scores
• Generate reports and conduct presentations such as QBR’s as per the service delivery requirements and overall account management.
• Establish consistency in the monthly reporting in each county

Procurement, Vendor and Contracts Management

• Work with the delivery teams to ensure vendors are well-managed, delivering services as per the contract
• Work with the Regional Procurement Manager to oversee all vendor contracts to ensure that they are professionally delivered at the right costs, well-monitored and re-procurement is initiated if needed and continually assessed to deliver best value to the client

Financial Management

• Assist the client and Account Director with the development of the property budgets and forecasts in accordance with the financial timetable.
• Look for opportunities to cross-sell services.
• Contract Management
• Support change control process for Regional MSA and SOWs.

Ideal Experience

• Bachelor’s degree in facilities management, building, business or other related field highly desirable
• 10+ years experience in facilities, property management, hospitality or related field in multiple countries across Asia Pacific.
• Experience in a diverse range of industries including tech sector advantageous
• Excellent verbal, written communication and presentation skills
• Able to adapt in a fast-paced working environment and versatile in meeting client's changing needs and requirements
• Proven ability to navigate ambiguity
• Strong analytical, organization and administration skills

Leadership Capabilities

• Gets It Done
• Acts decisively, making timely decisions balancing effectiveness with efficiency. Takes ownership, pushes self and others to accomplish objectives and exceed expectations
• Business First
• Focuses on our teams and our Clients, building and maintaining relationships, continuously seeking to understand the needs, perspectives and motivations of our Client
• Drives Change
• Thrives on change, anticipates and drives change to implement new ideas and ways of doing things. Agile in learning, thrives in a fast changing, high volume and often ambiguous environment
• Inspires
• Inspires and influences others by building a culture promoting JLL as an employer of choice. Asserts own ideas, persuades others to gain support and commitment. Energizes and maximizes others performance
• Thinks Big
• Problem solver who challenges the status quo and thinks ‘outside the box’. Considers the resources required and the relative costs and benefits of potential actions to choose the most appropriate option
• Other Personal Characteristics
• Self-motivated and confident
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge the status quo
• Works well with diverse teams from various countries/cultures

REPORTING TO

Regional Operations Director

We are seeking an experienced FM and Soft Services Subject Matter Expert to join our team as the Facility Management and Soft Services Director. In this role, you will be responsible for implementing operational solutions, executing strategies, fostering supplier relationships, and delivering exceptional experience services to enhance the workplace experience for our clients' employees and guests. You will work closely with multiple Corporate Solutions clients, developing experience strategies, programming, and service delivery. Services may include reception, concierge, amenities, fitness, food services, event planning, janitorial, and more. This client-facing position requires excellent client service and communication skills. Join us in shaping the future of FM Soft Services as part of our dedicated Work Dynamics team.

Operational Excellence

• Act as the subject matter expert for Facilities Management (FM), Soft Services, processes, and best practices in the APAC region, and additional support globally.
• Collaborate with multiple teams to provide consultation and guidance on FM strategies, standards, and operational excellence.
• Stay updated with industry trends, regulations, and emerging technologies in FM to identify opportunities for improvement and innovation.
• Analyze current FM practices and develop recommendations for enhancing efficiency, cost optimization, and sustainability.
• Provide “thought leadership” and support in the development and implementation of standardized FM processes, policies, and procedures.
• Serve as a key point of contact for APAC region stakeholders, including clients, vendors, and internal teams, ensuring effective communications and resolution of FM-related issues.
• Collaborate with cross-functional teams to support business development efforts by contributing FM expertise to proposals, RFPs/RFQs, renewals, and client presentations.
• Assist in training and mentoring junior FM professionals by conducting workshops, seminars, and knowledge-sharing sessions.
• Participate in industry events, conferences, and forums to represent the company and stay updated on market insights and competitor activities.
• Act as a liaison between regional FM teams and global FM leadership, identifying areas of alignment and driving consistency in service delivery across the APAC region.

Experience Management

• Works collaboratively with account teams and clients to understand their overall IFM goals and objectives and creates comprehensive strategies that enhance employee engagement to increase productivity and attract and retain talent
• Develops proposals and solutions that drive results for our clients and JLL
• Builds meaningful, lasting relationships with the JLL team and our clients to promote confidence, innovation, and best practices
• Leads internal/external meetings, client workshops, and visioning sessions
• Acts as a resource and subject matter expert to our client, sharing industry expertise, best practices, and thought leadership
• Perpetuate a culture of hospitality by developing and delivering training programs that empower the team to deliver exceptional experiences for our client’s employees and guests

Business Development

• Work with other platform resources to identify account opportunities
• Quickly gathers client requirements and develops comprehensive proposals with clear, articulate, and winning value propositions for presentation to existing clients
• Maintains a thorough knowledge of the competitive environment and articulates JLL’s value proposition
• Participate in client workshops and solution sessions as needed

Qualifications

• Bachelor’s degree
• 10+ years prior experience in Soft Services, Facility Management or Operations, and/or knowledge of commercial real estate or hospitality industry, preferred
• Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast-paced, heavily matrixed environment
• Self-directed with a high energy level, track record of initiative, integrity, and sound judgment
• Ability to present in front of many different types of clients and flexibility with presentation style
• Highly collaborative approach to business with strong interpersonal skills and the ability to influence others
• Ability to gather data, assess situations and quickly develop solutions with a strong analytical/financial aptitude
• Excellent verbal and written communication skills with the ability to communicate in a clear, concise, professional manner
• Demonstrated ability to achieve results through team members, in a heavily matrixed organization, without direct management responsibility
• Proficient skills in Microsoft Office (Excel, Word, PowerPoint, Teams, and Outlook).