Total 2 Director/C-Level customer service manager job vacancies in Maintenance / Repair category in Singapore

We are seeking a highly skilled and experienced Chief Automotive Technician to lead our team of mechanics and oversee all technical, mechanical, and electrical repairs in our automotive service center. As the Chief Automotive Technician, you will be responsible for performing a wide range of repairs on various makes and models, including high-end luxury vehicles such as Porsche, Bentley, Rolls Royce, Ferrari, Lamborghini, and others.

Responsibilities:

1. Perform Technical Repairs: Conduct comprehensive diagnostics and repairs on automotive systems, including engine overhauls, gearbox overhauls, air conditioning repairs, and electrical repairs. Ensure that all repairs are executed efficiently and accurately, adhering to manufacturer specifications and industry best practices.
2. Lead and Supervise: Manage a team of mechanics, providing guidance, training, and support. Monitor the progress of repairs, allocate tasks, and ensure that work is completed within the set timelines and quality standards. Foster a positive work environment that promotes teamwork, productivity, and professional growth.
3. Diagnostic Expertise: Utilize advanced diagnostic tools and techniques to identify and troubleshoot complex issues in automotive systems. Develop effective solutions and communicate the findings to the team and customers in a clear and concise manner. Make recommendations for repairs or replacements based on accurate assessments.
4. Quality Control: Maintain high-quality standards for all repairs and services delivered by the team. Conduct thorough inspections to verify the completeness and accuracy of work performed, ensuring that vehicles are safe and in optimal condition before returning them to customers.
5. Inventory Management: Manage inventory levels of automotive parts, tools, and equipment, ensuring an adequate supply to support repair operations. Coordinate with suppliers to source necessary materials, negotiate pricing, and maintain cost-effective inventory control.
6. Customer Service: Interact with customers to understand their automotive concerns and provide expert advice and recommendations. Address customer questions or concerns professionally and ensure exceptional customer satisfaction throughout the repair process.
7. Stay Updated: Keep abreast of the latest advancements in automotive technology, repair techniques, and diagnostic tools. Attend training sessions, workshops, and industry events to continuously enhance technical skills and knowledge.

Requirements:

• Extensive experience as an automotive technician, with a proven track record of performing complex repairs and diagnostics on various makes and models.
• Expertise in engine overhauls, gearbox overhauls, air conditioning repairs, and electrical repairs.
• Strong diagnostic skills with the ability to accurately identify and resolve complex automotive issues.
• Proficiency in using advanced diagnostic tools and equipment.
• Excellent leadership and team management abilities.
• Exceptional communication and customer service skills.
• Detail-oriented with a focus on delivering high-quality work.
• Ability to work efficiently under pressure and meet deadlines.
• Strong problem-solving skills and the ability to adapt to changing situations.
• Knowledge of high-end luxury vehicles such as Porsche, Bentley, Rolls Royce, Ferrari, Lamborghini, etc., is highly desirable.

Join our team as the Chief Automotive Technician and lead a dynamic group of professionals in providing top-notch automotive repair services. Together, we will ensure the satisfaction and safety of our valued customers while maintaining the highest standards of technical excellence.

Job Description

• Lead and manage facility teams, including senior managers, managers, executives, supervisors, technical officers, technicians, and support staff, to ensure a cohesive and efficient workforce.
• Ensure compliance with health and safety regulations within the facilities by implementing measures to mitigate risks and maintain a safe working environment.
• Oversee the management of all operators and contracts, ensuring premises are well-maintained and meet contractual requirements.
• Ensure that all maintenance and work programs outlined in the project are carried out within the agreed response, delivery, and completion times.
• Take responsibility for preparing tender specifications, post-contract, and renovation projects.
• Prepare monthly reports and conduct regular meetings with operational teams, management, vendors, and clients.
• Manage budgets effectively, allocating resources efficiently, and anticipating possible delays and budget overruns.

Requirements:

• Possess at least 15 years of experience in related Facility Management or equivalent.
• Hold a minimum Diploma/Degree in Architecture, Engineering, Real Estate, Building/Facilities Management, or equivalent.
• Demonstrate strong analytical and organizational skills with the ability to work independently and meet challenging goals within tight timelines.
• Leadership ability and capacity to work under pressure in a complex environment.