Total 11 it analyst job vacancies in Maintenance / Repair category in SG - Tuas, Singapore

Job description

Serve as the primary point of contact for 1st and 2nd line IT support within Northern Marine Group, focusing on the Singapore office. Additionally, support the wider vessel support team by assisting with IT incident management and vessel-related projects. The role includes occasional travel within the Asia Pacific region to provide IT support on vessels and at site offices.

• React quickly and professionally to service desk incidents and requests that are submitted onshore and offshore via the Self Service Portal

• Responding to support requests for hardware such as, but not limited to, PC’s, Laptops, Mobile devices and Printers

• Responding to Service Requests that relate to, but not limited to, access/application/hardware requests, New Joiner/Leaver requests and standard requests that are submitted via the Self Service Portal.

• Provide knowledge base articles to be consumed by the end user – with the objective of reducing calls by empowering colleagues to search knowledge base for guidance/process or procedures prior to engaging the Service Desk.

• Collaborate with other Northern Marine IT teams to facilitate change and introduce new services to the business.

• Collaborate with Infrastructure Services Team for any incidents and changes aligned to network/storage hardware located in Singapore office

• Attend Vessels that have been brought into management/require refresh to facilitate installation/refresh of hardware.

• Identifying CSIP (Continuous Service Improvement Process) items that may improve how the Service Desk functions

• Ensure that the Asset Database is always maintained.

To be considered for this opportunity, candidates are expected to have a good understanding and awareness of the following technologies:

Networking and Hardware support

Desktop & Printer Hardware support

Windows 10 support

Server 2016/2019 Admin

Windows Server 2008/2012/2016 including AD, DNS, DHCP

Virtualization technologies such as Hyper-V and VMware

Wi-Fi Technologies (Unifi)

Active Directory Administration

Office 365 Admin

Remote access experience and remote support

Certifications in the following areas would be a significant advantage:

HNC/HND or equivalent experience in IT related subject

Job summary

Strong understanding of IT systems, including both hardware and software components. Proficiency in troubleshooting and resolving technical issues. and must be able to travel and board vessels as required for on-site support and maintenance.

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

For the position, we are currently looking for a professional working for us on a contractor base and for a limited amount of hours per week (20 hours)

Tasks and Responsibilities

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• First and second level technical support – calls/tickets/user interaction
• Provide prompt responses to IT related questions from end-users
• Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
• Create, maintain, utilize knowledge articles
• Provide IT onboarding trainings to new starters
• Contribute to continuous improvement initiatives

• Language skills: fluent English, other languages are a plus
• 2+ years of experience in a similar role
• Strong problem solving/analytical abilities
• Excellent communication skills and customer orientation
• Attention to detail and ability to multi-task, handling multiple stakeholders
• Ability to prioritize and willingness to work self-sufficiently and well organized
• Team player and supportive personality
• Experience in regulated IT environments is a plus (e.g. GxP)
• All candidates must provide a Criminal record not older than 3 months

• Broad range of activities, tasks, and projects

• Flexible working conditions
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

Is IT in your DNA?

Job Description & Requirements

1. Responsible for providing all essential IT support services to the company in a corporate environment.

2. Team player in the implementation and support of new technologies and applications based on business needs, including ERP and MES solutions.

3. Manage / Track IT assets in the organisation, including software / services licensing that are installed onto the computerised system.

4. Manage periodic maintenance programs of the IT infrastructure, including desktop PCs, file and print servers, storage, backup, telco, and networking, as well as security systems on door access and CCTV.

5. Manage periodic backup, disaster and recovery program to ensure all systems are tested regularly to ensure recovery is well executed.

6. Ensure procedures / documentations are well recorded and maintained, and always up to date.

7. Ensure standard operating procedures governing the operations of systems are always in practice, and function in the most effective manner.

8. Able to initiate and run improvement programs independently.

Responsibilities:

• Oversee Microsoft Dynamics 365 management (Business Central/Sales/Human Resource).
• Consult on the implementation and operation of business applications across all Asian countries.
• Establish and lead the operational framework for applications in the Asia region.
• Recommend and utilize information technology to maximize business advantages.

Requirements:

• Minimum Diploma in Computer Science or equivalent.
• Minimum 5 years of working experience.
• Proficient in Microsoft Dynamics Business Central and Dynamics for Sales
• Experienced in API connections with diverse products
• Familiar with Microsoft Power Platform
• MCSD certification (or equivalent) relevant to Dynamics 365 BC, CRM, or Power Platform required
• General understanding of corporate applications like HRM, CRM, ERP
• Ability to design/manage business applications with a regional optimization perspective
• Experience with JSON or any other programming language is beneficial.

__________________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Responsibilities:

• Oversee Microsoft Dynamics 365 management (Business Central/Sales/Human Resource).
• Consult on the implementation and operation of business applications across all Asian countries.
• Establish and lead the operational framework for applications in the Asia region.
• Recommend and utilize information technology to maximize business advantages.

Requirements:

• Minimum Diploma in Computer Science or equivalent.
• Minimum 5 years of working experience.
• Proficient in Microsoft Dynamics Business Central and Dynamics for Sales
• Experienced in API connections with diverse products
• Familiar with Microsoft Power Platform
• MCSD certification (or equivalent) relevant to Dynamics 365 BC, CRM, or Power Platform required
• General understanding of corporate applications like HRM, CRM, ERP
• Ability to design/manage business applications with a regional optimization perspective
• Experience with JSON or any other programming language is beneficial.

__________________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Responsibilities:

• Oversee Microsoft Dynamics 365 management (Business Central/Sales/Human Resource).
• Consult on the implementation and operation of business applications across all Asian countries.
• Establish and lead the operational framework for applications in the Asia region.
• Recommend and utilize information technology to maximize business advantages.

Requirements:

• Minimum Diploma in Computer Science or equivalent.
• Minimum 5 years of working experience.
• Proficient in Microsoft Dynamics Business Central and Dynamics for Sales
• Experienced in API connections with diverse products
• Familiar with Microsoft Power Platform
• MCSD certification (or equivalent) relevant to Dynamics 365 BC, CRM, or Power Platform required
• General understanding of corporate applications like HRM, CRM, ERP
• Ability to design/manage business applications with a regional optimization perspective
• Experience with JSON or any other programming language is beneficial.

__________________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Responsibilities:

• Oversee Microsoft Dynamics 365 management (Business Central/Sales/Human Resource).
• Consult on the implementation and operation of business applications across all Asian countries.
• Establish and lead the operational framework for applications in the Asia region.
• Recommend and utilize information technology to maximize business advantages.

Requirements:

• Minimum Diploma in Computer Science or equivalent.
• Minimum 5 years of working experience.
• Proficient in Microsoft Dynamics Business Central and Dynamics for Sales
• Experienced in API connections with diverse products
• Familiar with Microsoft Power Platform
• MCSD certification (or equivalent) relevant to Dynamics 365 BC, CRM, or Power Platform required
• General understanding of corporate applications like HRM, CRM, ERP
• Ability to design/manage business applications with a regional optimization perspective
• Experience with JSON or any other programming language is beneficial.

__________________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Responsibilities:

• Oversee Microsoft Dynamics 365 management (Business Central/Sales/Human Resource).
• Consult on the implementation and operation of business applications across all Asian countries.
• Establish and lead the operational framework for applications in the Asia region.
• Recommend and utilize information technology to maximize business advantages.

Requirements:

• Minimum Diploma in Computer Science or equivalent.
• Minimum 5 years of working experience.
• Proficient in Microsoft Dynamics Business Central and Dynamics for Sales
• Experienced in API connections with diverse products
• Familiar with Microsoft Power Platform
• MCSD certification (or equivalent) relevant to Dynamics 365 BC, CRM, or Power Platform required
• General understanding of corporate applications like HRM, CRM, ERP
• Ability to design/manage business applications with a regional optimization perspective
• Experience with JSON or any other programming language is beneficial.

__________________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

• Your primary responsibility is to provide technical assistance and support to end-users within the organization.
• Your role involves resolving hardware and software issues related to desktops, laptops, and other IT peripherals.
• You will be tasked with installing, configuring, and maintaining computer systems and ensuring they operate efficiently.
• Additionally, you'll assist users with technical inquiries, troubleshoot problems, and escalate issues when necessary.
• Provide remote assistance for off-site users using remote desktop tools.
• Assist users with login issues, password resets, and access-related queries
• Your goal is to ensure a smooth and productive computing environment for all employees, contributing to the overall efficiency of the organization

• Strong understanding of desktop operating systems (Windows, macOS).
• Knowledge of desktop hardware components and peripherals
• Install and configure desktop operating systems, applications, and software updates.
• Set up and troubleshoot hardware components.
• Excellent troubleshooting skills to diagnose and resolve technical issues.
• Ability to analyze and solve hardware and software problems efficiently.
• Ability to collaborate with other IT professionals and support teams.
• Share knowledge and contribute to the overall IT support function.
• Familiarity with remote desktop tools for providing off-site support

#techsupport #desktopsupport #itsupport #ittechnician #l1support #l1desktopsupport #technology #tech

• Provide onsite technical support for end user services, including troubleshooting, problem identification, rectification, and escalation.

• Offer support for hardware components such as desktops, notebooks, printers, and scanners.
• Perform installation, re-installation, troubleshooting, and reconfiguration of Microsoft Windows and Microsoft applications found on Desktop PCs and Notebook PCs. Examples of such software include Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc. Install Apple iPad software.
• Assist with queries, escalation, problem determination, resolution, and MAC (move, add, and change) activities.
• Perform printer maintenance.
• Tackle and resolve complex calls or tasks that other engineers were unable to resolve.
• Provide exceptional customer service.

• Good to have Professional Certificate, Diploma or advanced /Higher /Graduate Diploma.
• Hardware Skill – Desktop, Laptop, Printer and Scanner
• Good in Installation, Setup and configuration
• Windows OS (preferable Windows 10)

#desktopsupport #technicalsupport #itengineer #itsupport #singaporejobs #Desktopengineer

•             Provide excellent customer service.

•             Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.

•             Support on desktops, notebooks, printers, scanners hardware components.

•             Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.

•             Installation of Apple IPad software’s.

•             Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.

•             Printer Maintenance.

•             Take on and resolve complex calls or tasks the other engineers could not resolve.

•             Responsible for learning and working independently.

•             Responsible for providing excellent support and timely service

•             At least a Professional Certificate, Diploma or advanced /Higher /Graduate Diploma.

•             Good attitude.

•             Willing to learn and work in a team.

•             Strong problem-solving skills.

•             Excellent client-facing skills.

•             Professional presence and excellent communication skills.

•             Hardware Skill – Desktop, Laptop, Printer and Scanner

•             · Windows OS (Must know Windows 10)