WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
POSITION OVERVIEW:
We are seeking a highly motivated and tech-savvy individual to join our team as a Smart Hands Technician. This role combines responsibilities across three key areas: Audio/Visual (AV) conference room support, Level 1 network infrastructure support, and Tier 1 service desk operations. You will play a critical role in ensuring seamless operation and resolving issues related to these diverse areas.
WHAT YOU’LL DO:
Tier 1 Service Desk
- Serve as the first point of contact for employee technical issues
- Diagnose and resolve common user problems related to software, hardware, and network access.
- Log, track, and escalate unresolved issues to appropriate teams.
- Provide clear and concise communication and technical assistance to internal users.
AV Conference Room Support
- Troubleshoot and resolve audio, visual, and connectivity issues within conference rooms.
- Assist employees with using AV equipment and ensure proper setup for meetings.
- Maintain inventory of AV equipment and report any missing or malfunctioning items.
- Maintain continuous process improvement to provide the highest quality products and services which meet the needs and requirements of internal and external customers.
Level 1 Network Infrastructure Support
- Diagnose and troubleshoot basic network connectivity issues (e.g., wired and wireless).
- Onsite Smarthands for Network operations team
- Escalate complex network issues to Level 2 support personnel.
WHAT YOU’LL NEED TO SUCCEED:
- Ability to work individually and within a team.
- Undergraduate degree in a technical field.
- 1+ years of experience as an IT Support Engineer, Analyst, or Administrator.
- Demonstrable knowledge of the following: Networking, WiFi, Mac OS, Cisco, Linux, Windows is essential.
- Experience in ticket management and triage support.
- Experience with Jira Service Management (JSM) and working to SLAs.
- Strong understanding of basic IT concepts and troubleshooting methodologies.
- Excellent communication and interpersonal skills, with the ability to handle multiple tasks simultaneously.
- Ability to work independently and as part of a team.
- Excellent customer service orientation and a passion for helping others.
PREFERRED EXPERIENCE:
- Familiarity with AV equipment, networking fundamentals, and basic troubleshooting techniques is preferred.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
