Total 2 legal public security job vacancies in Maintenance / Repair category in orchard

Responsibilities:

• Provide technical support to customers via Phone, Chat, Email and onsite support
• Support handling will be 7x24 and rotating shift is required
• Diagnose faults and troubleshoot technical issues
• Communicate complex technical concepts in layperson’s terms
• Managing and interpreting customer requirements - listening to clients and using astute questioning to understand, anticipate and exceed their needs
• Coordinate with other Technical Support team members to escalate cases with unresolved issues to respective product vendor
• Maintain a close-loop with the product vendor to identify and support new product solutions based on direct and indirect prospect feedback as well as security industry trends.
• Any other ad-hoc duties as required or assigned
• Continuous Learning in IT industry, particularly new security products and solutions.
• Any other ad hoc duties as assigned by supervisor.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Responsibilities:

· Provide technical support to customers via Phone, Chat, Email and onsite support

· Diagnose faults and troubleshoot technical issues

· Managing and interpreting customer requirements

· Coordinate with other Technical Support team members to escalate cases with unresolved issues to respective product vendor

· Maintain a close-loop with the product vendor to identify and support new product solutions based on direct and indirect prospect feedback as well as security industry trends.

· Any other ad-hoc duties as assigned by supervisor

Requirements:

· IT or relevant discipline

· 1 years+ technical experience, preferably in onsite technical support

· Experience with cybersecurity solutions deployment is preferred

· Open to shift work and 24/7 support

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd