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Cummins Sales And Service Singapore Pte. Ltd.

Lead Technician - Mechanical

Full-time

Singapore, Singapore

Maintenance / Repair

4 days ago

Our culture believes in Powering Your Potential . We provide global opportunities to develop your career, make your community a better place and work ..

Our culture believes in Powering Your Potential . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Lead Technician - Mechanical to join our team based in Tuas, Singapore. This is an Onsite role reporting to the Service operation Manager. This role will also require travelling within Singapore. Reporting to the Service Supervisor, this role provides support for all Cummins products, primarily in Automotive, Industrial and Marine applications, in a combination of workshop and field work. You will respond to engine breakdowns and provide technical analysis of failure, warranty support and troubleshooting engineering issues. Previous experience in a similar Service role, and knowledge of High-Speed Diesel engines, is essential.

This position offers a long-term career with a global organisation in the power industry and could be the next step in your successful Service career.

In this role, you will make an impact in the following ways:

Responsibilities:

Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
Escalates unresolved issues to product specialists or supervisor.
Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identifies additional sales and service opportunities with customer. Completes training in line with skill and business requirements.
Maintains service vehicle and tools for cleanliness and proper operation.
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

RESPONSIBILITIES

To be successful in this role you will need the following:

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Develops talent - Developing people to meet both their career goals and the organization’s goals.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

QUALIFICATIONS

Education, Licenses, Certifications:

Trained Engine Technician (Preferred)
Vocational diploma from relevant technical institution
Locally valid driving permit, Class 3 and above This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Significant field service work experience
Expert level knowledge of and/or experience with engine products
Customer service experience
Experience providing technical advice and coaching to more junior technicians (preferred)
Able to write and speak in English language
Preferably with experience in internal combustion engines
Experience in Marine environment will be advantageous
No cross-border relocation provided.
Team leading experience, 3+ years required.

Quick Apply

Paxocean Singapore Pte. Ltd.

Senior/ Executive, Commercial (Ship Repair Sales/ Marketing)

Full-time

Singapore, Singapore

Maintenance / Repair

7 months ago

This position is for PaxOcean Group, a company under Kuok (Singapore) Limited. Position Summary The candidate for this role needs experience managing..

This position is for PaxOcean Group, a company under Kuok (Singapore) Limited.

Position Summary

The candidate for this role needs experience managing key accounts and strong communication skills to interact well with stakeholders. They'll handle making business proposals and presentations customized for clients. Plus, they should be skilled in negotiating and sealing ship repair contracts, demonstrating their ability to close deals effectively.

Tasks and Responsibilities

Experience in key account management and strong communication skills are essential.
Responsibilities include preparing business proposals, negotiating ship repair contracts, and identifying new market opportunities.
Communication and collaboration with stakeholders, including commercial operations and legal teams, are vital.
Familiarity with ship management companies and commercial ship owners’ operations is preferred.
Gather market intelligence and information from different sources to complement business forecasts.
Tasks involve attending technical meetings, handling contractual matters, and estimating project costs.
The candidate should be self-driven, proactive in client prospecting, and capable of efficiently managing ship repair commercial discussions.
Any other ad-hoc duties that may be assigned from time to time.

Job Requirements

Degree in Engineering or other disciplines.
At least 5-8 years of relevant industry experience, including a minimum of 5 years in sales or commercial roles and preferably with knowledge and experience with ship repair.
Able to read and understand basic engineering terms and applicable technical and commercial information, including business proposals.
Possess a good understanding of Ship repair market dynamics, customer needs, competition, pricing strategies, and sales techniques.
Driven with determination and initiative to prospect for new key clients.
Possess excellent analytical and problem-solving skills.
Able to work independently and interface with multiple stakeholders in a fast-paced ship repair environment.
Possess outstanding communication and presentation skills.
Able to travel internationally on short notice.
Able to collaborate seamlessly across boundaries and international cultures.