PURPOSE OF THE ASSIGNMENT
Within the Material & Services branch in Singapore, the Repair Order Administrator is responsible to oversee the day-to-day operation of the repair services administration and expediting work.
OVERALL OBJECTIVES
The Repair Order Administrator is contributing to management of Aerospace Material repaired with vendors based in Asia region. Assurance of parts availability is their primary objective. The Repair Order Administrator will work in a fast-paced environment with key responsibility to provide repaired materials in the most efficient and effective manner possible.
MAIN INTERFACES
Internal:
Regional Service Center / Logistics Center Managers for Asia
CDG and SIN Logistics Centers staff
Customer Support Officer and Customer Support Expert in France
Customer Support Manager in France
Outsourced repair department in France
Purchasing Department in France
Shop engineering officer in France
AOG Desk in France
External:
Aerospace MRO providers including Asian AFI KLM E&M MRO joint ventures and subsidiaries.
Logistic Service Provider
KEY RESPONSIBILITIES
The Repair Administrator is responsible for:
- Repair Order creation and dispatch
- Follow the repair logistics flow and assist in resolution of shipping issues to ensure parts shipped/arrived in a timely manner
- Approve the quotation of its perimeter with support if needed of the Technical department
- Manage the day-to-day Repair administration and warranty operation
- Monitor the lead time of repair to fulfill customer or inventory requirements
- Track repair cost/SPT versus contract price/SPT where applicable to ensure vendor compliance
- Administrate the weekly status reports from vendors and record the information in the relevant IT Tools (currently Base RPEX) once a week at a minimum
- Update all IT Tools (Astre, Base RPEX, GOLD, ….) in a timely manner to provide reliable datas to internal and external customers
- Apply the Repair or Buy process
- Record Customer Induced Damage claims
- Monitor and clear invoicing issues
- Monitor and clear the discrepancies after reception in coordination with the relevant Quality Controller
- Archive all files in accordance with regulations and internal processes
- Regular vendor review and teleconference
- Perform tasks/functions assigned by manager
The responsibilities and tasks of the position are not limited to the above mentioned and change might occur in concert with direct Manager.
JOB DIMENSIONS
Position based in SIN – ALPS Avenue (Changi Airport Logistic Park Of Singapore)
Staff: N/A
Tools: Microsoft Office and Outlook, Air France internal IT
Normal Shift - 9.00am to 6.00pm on 5 -Day Week
CONTEXT/ENVIRONMENT
The Repair Order Administrator is in the Customer Service Team in the Material & Services Directorate of Air France Industries. The Business Unit is supporting Customers on Flight Hours Services, closed loop long-term contracted customers in Asia (APAC and India) and has to provide Material in serviceable condition to respect its contractual obligations.
To this end, Air France Industries has decided to establish a Logistics Center in Singapore to support existing contracts and future business ventures more efficiently within the Asia Pacific region.
In a highly competitive environment with a strained supply chain, managing turnaround times (TAT), repair costs, and logistics expenses are critical challenges for renewing existing contracts and securing new ones.
In addition to supplying materials to customers, Air France Industries and more precisely the Customer Service Department aims to enhance local repair activities to reduce overall turnaround time and costs by sending unserviceable parts for local repair.
A primary responsibility of the Repair Order Administrator will be to manage these local repairs and assess the performance of OEMs and Repair MROs.
KNOWLEDGE, EXPERIENCE and COMPETENCIES
Knowledge and Experience:
- Diploma in an aerospace/purchasing/logistics discipline is preferable but not mandatory;
- No previous relevant experience required;
- Knowledge of aircraft materials airworthiness paperwork and/or logistics is preferred;
- Ability to propose and develop metrics for vendor performance measurement/evaluation would be an advantage;
- Proficient with Microsoft Office and Outlook
Behavioural Competencies:
- Strong written and communication skills
- Strong coordination capabilities and interpersonal skills to establish working relationships with multiple departments and various levels of the organization
- Self-motivated and able to work independently
- Good work attitude and a team player
- Ability to manage supplier relationship and problem solver
- Proactive decisions
- Language: fluent in English / basic French is a plus
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