Passenger Relations Manager - Lounges
3 days ago
Manage and support the Passenger Relations and Porter teams, ensuring smooth daily department operations.Champion and promote the Heartist Culture wit..
- Manage and support the Passenger Relations and Porter teams, ensuring smooth daily department operations.
- Champion and promote the Heartist Culture within the PRO and Porter departments.
- Monitor the appearance, standards, and performance of team members, with a focus on grooming, training, and fostering teamwork.
- Ensure team members are well-versed in lounge services and the airport layout.
- Develop and implement Business Continuity Plans (BCPs) to ensure uninterrupted lounge operations during crises.
- Contribute to projects focused on enhancing service delivery, IT systems, and lounge infrastructure.
- Collaborate with Talent & Culture on recruitment, selection, and performance management processes.
- Maintain strong communication and collaborative relationships with all operating departments.
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