Total 32 care provider job vacancies in Others category in Singapore

Responsibilities

• Oversee and manage the day-to-day operations of the AIC Link counter and Referral Team, ensuring that all processes are executed efficiently and meet service quality standards.
• Establish Standard Operating Procedures (SOPs) for AIC Link and referral work processes.
• Ensure a high level of client satisfaction by managing the teams’ response to client inquiries, addressing escalated or challenging cases, and resolving public relations matters.
• Oversee service recovery efforts and thoroughly investigate, report, and respond to complaints.
• Work closely with other departments and stakeholders (including hospital, service providers and community care partners) to align operations with overall company strategy and objectives.
• Participate in outreach activities, roadshows, or publicity events as appropriate to educate stakeholders (including clients, families and caregivers) about the role of AIC, services, available schemes and grants.
• Track Key Performance Indicators (KPIs) to assess team performance and implement strategies to meet and exceed targets.
• Prepare and present regular reports on team performance, operational issues, and improvement initiatives to senior management.
• Responsible for managing the team, including training and competency development, performance management, team development, staff welfare, disciplinary actions and regular engagement with staff.
• Manager stations at hospital: Ensure the operations adhere to hospital standards e.g. infection control, JCI accreditation, Basic Cardiac Life Support (BCLS), fire drill, vaccinations, security protocol, Personal Data Protection Act (PDPA).

Requirements

• Professional qualification in Nursing or Allied Health disciplines relevant to the role.
• Minimum of 10 years of experience in healthcare and operations management, with at least 3 years in a managerial capacity.
• Knowledge of geriatrics, client assessment, community services and financial schemes and grants will be in advantage.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent problem-solving abilities and attention to detail.
• Strong interpersonal, communication and organizational skills
• Candidate with fewer years of experience may be considered for the Manager position.

The Healthy Ageing Department develops activities, in collaboration with partners, for robust and frail seniors in the community and Community Care sector to support frailty management and wellbeing in alignment with national healthcare directions.

Job Description

• Engage and collaborate with national partner agencies, internal and external stakeholders to research, plan, implement and evaluate evidence- and interest-informed initiatives for seniors in collaboration with the Community Care sector
• Review activity impact for iterative enhancements to better meet frailty and wellbeing needs for seniors, activities may include physical leisure (gardening), music, intergenerational projects, etc.
• Review enablers to support activity development and delivery (e.g., capability building of staff, volunteers, partner agencies, etc)
• Collaborate with internal and external stakeholders to maintain a list of senior-friendly activities on AIC’s activity platforms (e.g., Activity Repository)
• Curate and e-publish a monthly activity e-mailer for the Community Care sector
• Support in the following areas:Analyse information, data and ground insights to identify trends, needs and gaps and formulate strategies to support activity provision in the Community Care sector and community
  
  Forge and develop new strategic and sustained partnerships to advance the activity ecosystem for both robust and frail seniors
  Develop strategies and plans, in collaboration with internal and external stakeholders, on differentiated engagement approaches to better reach out to seniors, especially under-represented segments, to encourage activity awareness and participation at the Community Care sector and community

Job Requirements

• Degree in any discipline with at least 2-3 years of relevant experience
• Strong collaborative and partnership building skills
• Strong in programme management and evaluation experience, preferably in healthcare, eldercare and/or social services
• Self-motivated, resourceful with good problem-solving skills and a high level of initiative
• Able to manage multiple projects with excellent project management skills and to thrive under pressure in a fast-paced environment
• Effective communicator (verbal, in writing) with good interpersonal skills and an interest to enhance care for seniors
• Responsible, independent and a good team player

Client Engagement and Service Operations

• Operationalise engagement strategies through various outreach modalities and ensure optimal deployment of volunteers - Silver Generation Ambassadors (SGAs)
• Sense needs and identify older adults who require additional care and support and to coach SGAs on the same
• Consolidate feedback from older adults and partners to track fulfilment, identify and analyse needs in the community
• Ensure that stipulated performance standards, such as approval timelines and outreach targets and, care and support outcomes are met
• Execute operation validation as required to ensure that processes are adhered to and engagement quality and outcomes are maintained
• Coordinate active ageing programmes and functional screenings with community partners and government agencies to ensure events are held smoothly and divisional KPIs are met

Volunteer Management

• Supervise and motivate a team of SGAs to engage older adults through house visits & community events to attain the relevant desired outcomes
• Recruit, train and retain SGAs and guide them to meet the stipulated performance standards

Care Coordination and Community Engagement

• Coordinate care and support needs and referrals across the relevant agencies and community partners in a seamless manner
• Build relationship with local community stakeholders and partners (such as Regional Health Systems) to identify opportunities for collaboration that are in line with divisional work-plan
• Organise and support local community pilots, including review and evaluation to achieve better social-health outcomes for older adults
• Support community partners in the implementation of the AAC Centre model and other initiatives

Job Requirement:

• Degree in any discipline, healthcare, social work or counselling related field will be an advantage
• At least 2 years of relevant experience, preferably with experience in healthcare, social services or community engagement. Candidates with no relevant experience may apply too.
• Passion in communication or outreach work on public policies
• Strong ability to mobilise people into action
• Good people and communication skills
• Dependable and good problem solving skills
• Ability to work in fast-paced and dynamic work environment
• Able to work after office hours when required
• Only Singaporeans

• Oversee the operations of the Healthy Ageing Department together with other senior team members
• Identify and analyse key trends and developments, data and collaborations required to meet the department’s vision
• Plan and implement evidence/interest-based initiatives aimed at improving the quality of life of seniors (emphasis: frail seniors who use Community Care services or who are living at home). These include meaningful recreational activities such as the arts (visual arts, creative movement), physical leisure (gardening, taichi), music, inter-generational projects, etc
• Research, plan and implement evidence and interest-informed initiatives in collaboration with partners and the Community Care sector
• Develop and execute strategies to support Community Care service providers (e.g. Active Ageing Centres) in providing meaningful and evidence and interest-informed activities for their clients.
• Analyse information, data and ground insights to identify trends, needs and gaps, and formulate strategies to support activity provision by Community Care partners and service providers.
• Project manage and evaluate the outcomes and effectiveness of the initiatives
• Engage and manage internal and external stakeholders to gain buy-in and partnerships

Job Requirements

• Degree in any discipline with at least 8-10 years of programme management / at least 10 years of relevant experience and 3 years in a managerial capacity
• Strong in programme management and evaluation experience, preferably in healthcare, eldercare and/or social services
• Self-motivated, resourceful with good problem-solving skills and a high level of initiative
• Able to manage multiple projects with excellent project management skills and to thrive under pressure in a fast-paced environment
• Effective communicator (verbal, in writing) with good interpersonal skills and an interest to enhance care for seniors
• Responsible, independent and a good team player

As an Assistant Manager/Senior Executive, Sector Integration, you will be part of a team that is working to build an integrated and resilient care ecosystem that enables and empowers seniors to age in place. You will engage with key stakeholders and work on projects that will help promote connections and partnerships across different stakeholders in the social and health sector that will work together to support our seniors.

• Develop, implement, monitor and review enablers that will help build an integrated care ecosystem. These include funding administration, care model development, design and implementation of standardised processes and templates, and the design and monitoring of performance indicators and dashboards.
• Work with internal and external stakeholders including MOH, the Regional Health Systems, Primary Care and Community Care Providers to identify gaps and barriers to the building of an integrated care system
• Identify and systematise enablers and solutions that close gaps, overcome barriers and lead to better health and social outcomes for our clients
• Develop and implement rapid prototyping of solutions and evaluate its effectiveness in mitigating systems barriers to building of an integrated care ecosystem
• Support the development and rollout of IT enablers
• Work with stakeholders on programme review and evaluation
• Synthesize the learnings and experience for improvement in programme design and implementation
• Identify best-practices and implement platforms for cross sharing and learnings between providers
• Build close relationships with key stakeholders to encourage partnerships and collaborations that will help seniors age well in place.

Job Requirements:

• Recognised degree in any discipline with 2 years of work experience or entry level candidates with relevant skillsets are welcome to apply.
• Able to engage and work well with groups from diverse backgrounds
• Able to multi-task and possess strong project management skills
• Demonstrate strong analytical, problem-solving and communications skills
• A self-starter with a sense of curiosity and strong learning agility
• Resilient, agile and adaptable individual who thrives in a dynamic environment
• A good team player with strong interpersonal skills
• Relevant experience in community development and multi-agency work/healthcare industry will be an added advantage
• Experience in developing and maintaining networks and partnerships with stakeholders will be an added advantage

• Support the Chief Data Officer (CDO) / Data Protection Officer (DPO) in handling of data sharing request in accordance with AIC’s Data Sharing Framework
• To manage and ensure continued relevance and application of the AIC Information Management Policy across division’s processes
• To manage and review data protection compliance related aspects throughout the organisation, with an emphasis on compliance by AIC’s partners. (includes engaging and developing suitable data sharing agreements with partners, doing process reviews…etc)
• Support and manage internal divisions and AIC’s partners in their journey towards continued improvements for an enhanced governance process in managing classified information and personal identifiable data. Responsibilities include:Developing and executing a standardised approach for data governance compliance
  Conduct reviews and periodic audits to ensure continued adherence with Data Protection approaches
  Develop materials to support communication efforts and creation of awareness
  

Job Requirements:

• Degree (Information Science / Business Management)
• Minimally 5 years of experience handling information management and governance aspects
• Familiarity with the Government Instruction Manual (data management chapters) OR the Personal Data Protection Act (2012) and experienced in working within a Chief Data Officer (CDO) / Data Protection Officer (DPO) or similar would be beneficial
• Involvement in data management initiatives such as managing the collection, user and disposal of data through detailed Data Inventory Maps and processes to review data protection measures for the organization
• Process thinking; and Workflow approach would be beneficial
• Meticulous and conscientious
• Outgoing and works well in a team
• Good listener and quick to adapt

Programme manager in supporting national engagements and support partners on the development of Dementia-Friendly Communities under the Dementia-Friendly Singapore (DFSG) initiative.

• Support managers on Programme Management and Sector Development

1. Promote the DFSG/DFC movement among partners and stakeholders
2. Analyse and propose recommendations in the development and implementation of sustainable and effective programmes for partners/stakeholders to build community support networks for persons living with dementia and mental health conditions and their caregivers
3. Support the review and development of resources that empower partners to build DFCs (ie toolkits, e-learning modules and talks/workshops)
4. Assist in planning for national/community campaigns to raise national dementia awareness and de-stigmatisation
5. Support the planning and work with relevant healthcare and community care organisations to strengthen the flow of clients, information and care transitions to build an integrated dementia and mental healthcare ecosystem
6. Support managers in the development of annual work plans, budgeting and programme reviews to meet the set deliverables and outcomes
   

• Support managers on Stakeholder Engagement and Relationship Management

1. Influence partners/stakeholders to come on board DFSG initiative and implement dementia-friendly and community mental health initiatives
2. Advise on developing an implementation plan with community stakeholders and partners (grassThis role will act as the Programme manager in supporting national engagements and support partners on the development of Dementia-Friendly Communities under Dementia-Friendly Singapore (DFSG) initiative.

Support managers on Programme Management and Sector Development

• Promote the DFSG/DFC movement among partners and stakeholders
• Analyse and propose recommendations in the development and implementation of sustainable and effective programmes for partners/stakeholders to build community supportive networks for persons living with dementia and mental health conditions and their caregivers
• Support the review and development of resources that empower partners to build DFCs (ie toolkits, e-learning modules and talks/workshop)
• Assist to plan for national/community campaigns to raise national dementia awareness and de-stigmatisation
• Support the planning and work with relevant healthcare and community care organisations to strengthen the flow of clients, information and care transitions to build an integrated dementia and mental health care ecosystem
• Support managers in development of annual workplans, budgeting and programme review to meet the set deliverables and outcomes

Support managers on Stakeholder Engagement and Relationship Management.

• Influence partners/stakeholders to come on board DFSG initiative and implement dementia-friendly and community mental health initiatives:

1. Advise on developing an implementation plan with community stakeholders and partners (grassroots, faith-based groups, schools, healthcare providers, corporates, residents and government agencies etc.)
2. Assist to identify needs, build rapport and explore opportunities with strategic partners and sector leaders such as building, banking, transport, to forge collaborations on expand the reach of DFSG national efforts.
3. Promote and connect partners to embark on regional collaborations that advocate and empower partners in better meeting the dementia and mental health needs of clients and caregiversroots, healthcare providers, residents and government agencies etc)
4. Assist in identifying needs, building rapport and exploring opportunities with strategic partners and sector leaders, such as building, banking, and transport, to forge collaborations to expand the reach of DFSG national efforts
5. Promote and connect partners to embark on regional collaborations that advocate and empower partners in better meeting dementia and mental health needs of clients and caregivers

Job Requirements:

• Degree in any discipline in community outreach/ health promotion/ healthcare, preferred.
• Minimum of 2 years’ experience in community engagement/ healthcare/ mental health/ geriatric areas will be an advantage.
• Good stakeholders/ partners engagement and project management skills
• Good writing and presentation skills
• Competent in MS Office Word, Excel, and Powerpoint.
• Self-driven and passionate in making a difference to Singapore’s landscape on dementia and mental wellness.
• Able to work well with groups from diverse backgrounds
• Able to multi-task and possess strong analytical, problem solving and project management skills
• Proactive, able to think out of the box and able to function in a fast paced environment to meet key deadlines
• Good interpersonal and communication skills; proactive, responsible, good, team player, can work independently, able to manage change & ambiguity.

Client Engagement and Service Operations

• Operationalise engagement strategies through various outreach modalities and ensure optimal deployment of volunteers - Silver Generation Ambassadors (SGAs)
• Sense needs and identify older adults who require additional care and support and to coach SGAs on the same
• Consolidate feedback from older adults and partners to track fulfilment, identify and analyse needs in the community
• Ensure that stipulated performance standards, such as approval timelines and outreach targets and, care and support outcomes are met
• Execute operation validation as required to ensure that processes are adhered to and engagement quality and outcomes are maintained
• Coordinate active ageing programmes and functional screenings with community partners and government agencies to ensure events are held smoothly and divisional KPIs are met

Volunteer Management

• Supervise and motivate a team of SGAs to engage older adults through house visits & community events to attain the relevant desired outcomes
• Recruit, train and retain SGAs and guide them to meet the stipulated performance standards

Care Coordination and Community Engagement

• Coordinate care and support needs and referrals across the relevant agencies and community partners in a seamless manner
• Build relationship with local community stakeholders and partners (such as Regional Health Systems) to identify opportunities for collaboration that are in line with divisional work-plan
• Organise and support local community pilots, including review and evaluation to achieve better social-health outcomes for older adults
• Support community partners in the implementation of the AAC Centre model and other initiatives

Job Requirement:

• Degree in any discipline, healthcare, social work or counselling related field will be an advantage
• At least 2 years of relevant experience, preferably with experience in healthcare, social services or community engagement. Candidates with no relevant experience may apply too.
• Passion in communication or outreach work on public policies
• Strong ability to mobilise people into action
• Good people and communication skills
• Dependable and good problem solving skills
• Ability to work in fast-paced and dynamic work environment
• Able to work after office hours when required
• Only Singaporeans

• Support strategic manpower compensation schemes
• Review and critically analyse policies and frameworks
• Support the design and development of implementation plans for sector manpower initiatives, such as that on compensation and benefits.
• Partner relevant stakeholders to ensure the smooth and timely implementation of the manpower initiatives
• Manage, collect, and perform data analysis on annual surveys to drive policy decisions
• Manage grant disbursements for various schemes ensuring timely and accurate payments.

Job Requirements:

• Degree in Human Resource, Business or other relevant disciplines
• Experience in compensation and benefits will be a value-add
• Meticulous and possess an excellent eye for detail
• Good written and interpersonal communication skills
• Possess the ability to work independently, self-driven, pro-active with a strong sense of responsibility
• Strong team player and a self-starter with the resilience to thrive in a highly dynamic organisation

• Responsible for daily applications check and monthly grant disbursements for various national schemes to ensure timely and accurate payouts
• Detect data anomaly, manage system issues and follow up on resolution
• Ensure compliance and update of the Operational Framework and Implementation document to support a robust grant governance
• Manage budget and monitor funds movement of various national schemes
• Support internal and external audit compliances
• Support continuous processes and operation enhancement through digitalization
• Perform in-depth analysis of data for various business domains to drive business decisions

Job Requirements:

• Degree in Accountancy, Business or Statistics, with at least 1 year of relevant experience in finance and/or audit areas
• Committed, meticulous, team player with good communication skills
• High integrity, able to multi-task and work efficiently in a fast-paced environment
• Good in Microsoft Excel and comfortable with voluminous transactions

The Healthy Ageing Department develops activities, in collaboration with partners, for robust and frail seniors in the community and Community Care sector to support frailty management and wellbeing in alignment with national healthcare directions.

Job Description

• Engage and collaborate with national partner agencies and internal AIC divisions to support frailty management for robust and frail seniors (emphasis: prevent/manage frailty) in the Community Care sector and community in alignment with the National Frailty Strategy Policy guidance and other national directives.
• Research, plan, pilot and evaluate evidence- and interest-informed initiatives at the Active Ageing Centres (AACs) and other Community Care settings (e.g. nursing home, senior care centres) for seniors (focusing on frail and underrepresented), in collaboration with partners and the Community Care sector
• Review activities (e.g. physical [including falls prevention] and others [including intergenerational] etc.) to explore further enhancements to better meet activity needs
• Review enablers to support activity development and delivery with key active ageing programme partners (e.g. capability building of staff, volunteers, partner agencies, etc)
• Support in the following areas:Analyse information, data and ground insights to identify trends, needs and gaps and formulate strategies to support activity provision in the Community Care sector and community
  Forge and develop new strategic and sustained partnerships to advance the activity ecosystem for seniors
  Develop strategies and plans, in collaboration with internal and external stakeholders, on differentiated engagement approaches to better reach out to seniors, especially under-represented segments, to encourage activity awareness and participation at the Community Care sector and community
  

Job Requirements

• Degree in physiotherapy with at least 2-3 years of relevant experience
• Strong collaborative and partnership building skills
• Strong in programme management and evaluation experience, preferably in healthcare, eldercare and/or social services
• Self-motivated, resourceful with good problem-solving skills and a high level of initiative
• Able to manage multiple projects with excellent project management skills and to thrive under pressure in a fast-paced environment
• Effective communicator (verbal, in writing) with good interpersonal skills and an interest to enhance care for seniors
• Responsible, independent and a good team player

• Engage and collaborate with active ageing programme partners and internal AIC divisions to support frailty management for robust and frail seniors (emphasis: prevent/manage frailty) in alignment with National Frailty Strategy Policy guidance and other national directives.
• Research, plan and implement evidence- and interest-informed initiatives at the Active Ageing Centres (AACs) for robust and frail seniors in collaboration with partners and the Community Care sector
• Review activity impact to explore further enhancements to better meet activity needs at the AACs for both robust and frail seniors
• Analyse information, data and ground insights to identify trends, needs and gaps and formulate strategies to support activity provision at the AACs
• Forge and develop new strategic and sustainable partnerships to advance ecosystem of activities for both robust and frail seniors
• Develop strategies and plans, in collaboration with internal and external stakeholders, on differentiated engagement approaches to better reach out to seniors, especially under-represented segments, to encourage activity awareness and participation at the AACs
• Review enablers to support activity development and delivery with key active ageing programme partners (e.g. capability building of staff, volunteers, partner agencies)
• Project manage and evaluate the outcomes and effectiveness of the initiatives
• Engage and manage internal and external stakeholders to gain buy-in and partnerships

Job Requirements

• Degree in any discipline with at least 5 years of relevant experience
• Strong collaborative and partnership building skills
• Strong in programme management and evaluation experience, preferably in healthcare, eldercare and/or social services
• Self-motivated, resourceful with good problem-solving skills and a high level of initiative
• Able to manage multiple projects with excellent project management skills and to thrive under pressure in a fast-paced environment
• Effective communicator (verbal, in writing) with good interpersonal skills and an interest to enhance care for seniors
• Responsible, independent and a good team player, who is able to mentor and guide more junior colleagues

Client Engagement and Service Operations

• Operationalise engagement strategies through various outreach modalities and ensure optimal deployment of volunteers - Silver Generation Ambassadors (SGAs)
• Sense needs and identify older adults who require additional care and support and to coach SGAs on the same
• Consolidate feedback from older adults and partners to track fulfilment, identify and analyse needs in the community
• Ensure that stipulated performance standards, such as approval timelines and outreach targets and, care and support outcomes are met
• Execute operation validation as required to ensure that processes are adhered to and engagement quality and outcomes are maintained
• Coordinate active ageing programmes and functional screenings with community partners and government agencies to ensure events are held smoothly and divisional KPIs are met

Volunteer Management

• Supervise and motivate a team of SGAs to engage older adults through house visits & community events to attain the relevant desired outcomes
• Recruit, train and retain SGAs and guide them to meet the stipulated performance standards

Care Coordination and Community Engagement

• Coordinate care and support needs and referrals across the relevant agencies and community partners in a seamless manner
• Build relationship with local community stakeholders and partners (such as Regional Health Systems) to identify opportunities for collaboration that are in line with divisional work-plan
• Organise and support local community pilots, including review and evaluation to achieve better social-health outcomes for older adults
• Support community partners in the implementation of the AAC Centre model and other initiatives

Job Requirement:

• Degree in any discipline, healthcare, social work or counselling related field will be an advantage
• At least 2 years of relevant experience, preferably with experience in healthcare, social services or community engagement. Candidates with no relevant experience may apply too.
• Passion in communication or outreach work on public policies
• Strong ability to mobilise people into action
• Good people and communication skills
• Dependable and good problem solving skills
• Ability to work in fast-paced and dynamic work environment
• Able to work after office hours when required
• Only Singaporeans

As Manager/Assistant Manager, Sector Integration, you will play a strategic role in building an integrated and resilient care ecosystem that enables and empowers seniors to age in place. You will engage with key stakeholders and drive projects that will help promote connections and partnerships across different stakeholders in the social and health sector that will work together to support our seniors.

• Lead and drive enablers that will help build an integrated care ecosystem. These include design of funding administration, care model conceptualisation, development of partnership framework, design and implementation of standardised processes and templates, and the development and design of effective monitoring performance indicators and dashboards.
• Engage and work with internal and external stakeholders including MOH, the Regional Health Systems, Primary Care and Community Care Providers to identify gaps and barriers to the building of an integrated care system
• Identify and systematise enablers and solutions that close gaps, support partnerships development, overcome barriers and lead to better health and social outcomes for our seniors
• Develop and implement rapid prototyping of solutions and evaluate its effectiveness in mitigating systems barriers to building of an integrated care ecosystem
• Drive development and rollout of IT enablers
• Develop and work with stakeholders on programme review and evaluation
• Synthesize the learnings and experience for improvement in programme design and implementation
• Identify best-practices and implement platforms for cross sharing and learnings between providers
• Build close relationships with key stakeholders to encourage partnerships and collaborations that will help seniors age well in place.

Job Requirements:

• Recognised degree in any discipline
• 4 years of relevant experience
• Relevant experience in community care and multi-agency work/healthcare industry will be an added advantage
• Experience in developing and maintaining networks and partnerships with stakeholders will be an added advantage
• A good team player with excellent communication and interpersonal skills, able to lead, engage and work well with groups from diverse backgrounds
• Able to multi-task and possess strong project management skills
• Demonstrate strong analytical and problem-solving skills
• A self-starter with a sense of curiosity and strong learning agility
• Resilient, agile and adaptable individual who thrives in a dynamic environment

• Develop, implement, monitor and review enablers that will help build an integrated care ecosystem. These include funding administration, care model development, design and implementation of standardised processes and templates, and the design and monitoring of performance indicators and dashboards.
• Work with internal and external stakeholders including MOH, the Regional Health Systems, Primary Care and Community Care Providers to identify gaps and barriers to the building of an integrated care system
• Identify and systematise enablers and solutions that close gaps, overcome barriers and lead to better health and social outcomes for our clients
• Develop and implement rapid prototyping of solutions and evaluate its effectiveness in mitigating systems barriers to building of an integrated care ecosystem
• Support the development and rollout of IT enablers
• Work with stakeholders on programme review and evaluation
• Synthesize the learnings and experience for improvement in programme design and implementation
• Identify best-practices and implement platforms for cross sharing and learnings between providers

Job Requirements:

• Recognised degree in any discipline
• At least 2 - 5 years of work experience
• Relevant experience in community development and multi-agency work/healthcare industry will be an added advantage
• Able to engage and work well with groups from diverse backgrounds
• Able to multi-task and possess strong project management skills
• Demonstrate strong analytical, problem-solving and communications skills
• A self-starter with a sense of curiosity and strong learning agility
• Resilient, agile and adaptable individual who thrives in a dynamic environment
• A good team player with strong interpersonal skills

You will manage a grant administered by Sector Funds, and the job scope includes:

• Working with community care partners to identify opportunities, develop strategies and scope proposals on developing/enhancing services and building organisational capabilities, so as to better serve seniors and clients.
• Analysing data to assess the impact of funded projects, identify opportunities to develop resources to support community care partners at scale, and improve grant design and administration.
• Assess funding proposals, and work with community care partners to improve impact of funded projects.
• Develop requirements for, and assist in project managing the development of, a grant management IT system.

Job Requirements:

• A degree, with disciplines in health or the social sciences preferred.
• Strong analytical, planning and problem-solving abilities.
• Good team player and strong interpersonal skills, with the ability and curiosity to learn more about the various stakeholders’ concerns.
• Self-starter, meticulous, adaptable to changes, and strong ability to manage multiple tasks concurrently.
• Strong command of English, and proficient in Microsoft Excel.

As an Assistant Manager/Senior Executive, Sector Integration, you will be part of a team that is working to build an integrated and resilient care ecosystem that enables and empowers seniors to age in place. You will engage with key stakeholders and work on projects that will help promote connections and partnerships across different stakeholders in the social and health sector that will work together to support our seniors.

• Develop, implement, monitor and review enablers that will help build an integrated care ecosystem. These include funding administration, care model development, design and implementation of standardised processes and templates, and the design and monitoring of performance indicators and dashboards.
• Work with internal and external stakeholders including MOH, the Regional Health Systems, Primary Care and Community Care Providers to identify gaps and barriers to the building of an integrated care system
• Identify and systematise enablers and solutions that close gaps, overcome barriers and lead to better health and social outcomes for our clients
• Develop and implement rapid prototyping of solutions and evaluate its effectiveness in mitigating systems barriers to building of an integrated care ecosystem
• Support the development and rollout of IT enablers
• Work with stakeholders on programme review and evaluation
• Synthesize the learnings and experience for improvement in programme design and implementation
• Identify best-practices and implement platforms for cross sharing and learnings between providers
• Build close relationships with key stakeholders to encourage partnerships and collaborations that will help seniors age well in place.

Job Requirements:

• Recognised degree in any discipline with 2 years of work experience or entry level candidates with relevant skillsets are welcome to apply.
• Able to engage and work well with groups from diverse backgrounds
• Able to multi-task and possess strong project management skills
• Demonstrate strong analytical, problem-solving and communications skills
• A self-starter with a sense of curiosity and strong learning agility
• Resilient, agile and adaptable individual who thrives in a dynamic environment
• A good team player with strong interpersonal skills
• Relevant experience in community development and multi-agency work/healthcare industry will be an added advantage
• Experience in developing and maintaining networks and partnerships with stakeholders will be an added advantage

AIC aims to create a vibrant care community for our seniors to live well and age gracefully. Our Community Care Partners play an integral role in helping us attain this national objective.

We are looking for a/an Senior Executive/Assistant Manager to join our Sector Communication & Engagement team. The candidate will help communicate and drive engagements with our Community Care Partners including but not limited to co-ordinating focus groups and events. The candidate will also be involved in rolling out effective and timely communications through our various digital platforms and organised events.

Reporting to the Team Lead, the candidate will be involved in strategic communications and is required to plan and execute strategies to create awareness of sector-wide developments as well as engage and encourage greater interactions among our sector partners. The role will require coordination with various AIC Internal Stakeholders to streamline implementation and timing of engagements and announcements to the sector, monitor and evaluate the effectiveness of such engagements and introduce new and novel ways of communicating to the sector. The role will also see the candidate being part of a team that organises major annual events for the sector, such as the Community Care Work Plan Seminar and Community Care Day, over and above other regularised events in AIC’s calendar such as webinars.

Job description:

• Work in a team to build long-term engagement of Community Care Partners
• Create, plan and execute communications strategies to increase sector awareness, outreach and engagement (including but not limited to co-ordinating focus groups and events) with a strong emphasis and focus on impactful sector-wide development/s.
• Identify communications opportunities
• Support the Team Lead in the development of communications and materials for use on various digital platforms and channels
• Play a key role in evaluating the effectiveness of the team’s communications and engagements and recommend timely refinements, when required
• Work closely with teammates to introduce new and novel ways of communicating to the sector, including use of videos and social media apps
• Prepare and present monthly data report of digital platform/s
• Ensure timely dissemination of emails, advisories and guidelines to the community care sector
• Produce and disseminate eDMs and other promotional materials
• Maintain repository of emails sent to the community care sector
• Find and implement a feasible EDM and email tracking system to gather data and insights
• Play a coordinating role in organising major annual events for the sector, such as the Community Care Work Plan Seminar and Community Care Day as well as regular events like webinars.
• Able to present the Department’s plans to the senior management team, when required.
• Work closely with divisional teammates on the update of contact information of sector partners, when required
• Other ad-hoc and admin duties and responsibilities, as assigned

Job Requirements:

• Minimum recognised degree in Media and Communications, Marketing Communications or relevant areas
• At least 3 years of experience in strategic communications, digital content creation, digital strategy or digital marketing.
• Basic video production and editing capabilities and basic graphic design skills are a requirement
• Good writing and presentation skills are required
• Keen eye for design
• Strong technical knowledge and skills in Office 365 suite, Sharepoint2019 and web analytics
• Experience in undertaking digital communication campaigns and a strong understanding of social media and digital platforms is a plus
• Prior experience with webinar tools, ability to troubleshoot on virtual events, broadcast/streaming technologies and live events are an asset
• Prior experience in running events is a plus
• Ability to collaborate with internal stakeholders
• High level of responsiveness, sense of urgency and ability to work under pressure amid a dynamic environment
• Strong interpersonal and communication skills
• Strong drive for results, ability to plan, track and follow through to deliver on tight deadlines

You will be responsible for development and support of applications built on the Microsoft 365 stack e.g. SharePoint, Teams, OneDrive, Power Platforms

Job Description

• Develop and configure components on SharePoint Online, Teams, Power apps, power automate etc.
• Supports the development solutions that will address a wide range of business needs including workflows, forms, document management, business reports and dashboards utilizing Microsoft 365, SharePoint Online, Teams, Power Apps, Power Automate and Power BI.
• Provide technical and operational subject matter expertise for Microsoft 365 platform adoptions in the organization

Requirements

• Degree in Computer Science, Computer Engineering or equivalent.
• At least 3 years of experience configuring and customizing Canvas & Model driven Apps. Able to understand business process in model driven apps.
• Familiar with the development of Custom components for PowerApps.
• Must be able to use Power Automate standard connectors and to leverage APIs to create custom-connectors within Power Platform.
• Good exposure to common data services (Dataverse), DataVerse security concepts
• Experience in healthcare industry and knowledge in Migration of SharePoint premises to SharePoint Online will be an advantage
• Possesses broad knowledge base of M365 technical architecture and the interdependencies with other enterprise services in M365/Azure technology stack
• Proficient in Microsoft's Power Platform with an emphasis on PowerApps (Canvas Apps and Model driven apps) and integration within the M365 ecosystem and Microsoft Dataverse / Common Data Service.
• Excellent UI design skill and hands on experience in designing and developing entities in PowerApps.
• Strong analytical skills and ability to work independently
• Possesses an excellent understanding of business requirements and IT strategies

Stakeholder Management

• Establish strong working relationships with AIC Divisions and external partners across government agencies, healthcare and social services sectors and ensure alignment with the overarching SGO stakeholder engagement and network development strategies
• Develop and implement stakeholder engagement plans, such as the organization of regular Cluster-level networking platforms to build mindshare, gain awareness of ongoing developments within the landscape, facilitate collaborations and share best practices
• Work collaboratively with key stakeholders such as the Regional Health Systems (RHS), Communities of Care (CoC) and Active Ageing Centres (AACs) to co-create a local community support network for seniors and address their needs in areas such as active ageing, preventive health and other population health initiatives
• Monitor the progress of cross-agency collaborations within the Cluster and develop insights across projects to identify key issues, system gaps and synergies to be achieved

Change Management

• Serve as liaison and point of contact for HQ departments for the dissemination and implementation of organizational change initiatives at the Cluster level
• Evaluate the change impact and organizational readiness of the Cluster and support HQ departments in addressing concerns raised from the Cluster
• Regular review with Satellite Offices (SOs) to identify and address ground concerns and facilitate a smooth change management in accordance with the transition timelines
• Support the development and dissemination of communications messages to the SOs, in support of the change initiatives

Job Requirements

• A degree or equivalent in any field, from a recognised University
• Minimally 3-4 years of relevant working experience, preferably in similar capacity
• Passionate in networking and dealing with multiple partners and stakeholders, with good interpersonal skills
• Able to perform secretariat roles including organising meetings, networking sessions, collate reports and monitoring progress of outstanding issues
• Familiarity with community and healthcare partners and stakeholders would be an advantage
• Good communication and writing skills

• Oversee the operations of the Healthy Ageing Department together with other senior team members
• Identify and analyse key trends and developments, data and collaborations required to meet the department’s vision
• Plan and implement evidence/interest-based initiatives aimed at improving the quality of life of seniors (emphasis: frail seniors who use Community Care services or who are living at home). These include meaningful recreational activities such as the arts (visual arts, creative movement), physical leisure (gardening, taichi), music, inter-generational projects, etc
• Research, plan and implement evidence and interest-informed initiatives in collaboration with partners and the Community Care sector
• Develop and execute strategies to support Community Care service providers (e.g. Active Ageing Centres) in providing meaningful and evidence and interest-informed activities for their clients.
• Analyse information, data and ground insights to identify trends, needs and gaps, and formulate strategies to support activity provision by Community Care partners and service providers.
• Project manage and evaluate the outcomes and effectiveness of the initiatives
• Engage and manage internal and external stakeholders to gain buy-in and partnerships

Job Requirements

• Degree in any discipline with at least 8-10 years of programme management / at least 10 years of relevant experience and 3 years in a managerial capacity
• Strong in programme management and evaluation experience, preferably in healthcare, eldercare and/or social services
• Self-motivated, resourceful with good problem-solving skills and a high level of initiative
• Able to manage multiple projects with excellent project management skills and to thrive under pressure in a fast-paced environment
• Effective communicator (verbal, in writing) with good interpersonal skills and an interest to enhance care for seniors
• Responsible, independent and a good team player

Client Engagement and Service Operations

• Operationalise engagement strategies through various outreach modalities and ensure optimal deployment of volunteers - Silver Generation Ambassadors (SGAs)
• Sense needs and identify older adults who require additional care and support and to coach SGAs on the same
• Consolidate feedback from older adults and partners to track fulfilment, identify and analyse needs in the community
• Ensure that stipulated performance standards, such as approval timelines and outreach targets and, care and support outcomes are met
• Execute operation validation as required to ensure that processes are adhered to and engagement quality and outcomes are maintained
• Coordinate active ageing programmes and functional screenings with community partners and government agencies to ensure events are held smoothly and divisional KPIs are met

Volunteer Management

• Supervise and motivate a team of SGAs to engage older adults through house visits & community events to attain the relevant desired outcomes
• Recruit, train and retain SGAs and guide them to meet the stipulated performance standards

Care Coordination and Community Engagement

• Coordinate care and support needs and referrals across the relevant agencies and community partners in a seamless manner
• Build relationship with local community stakeholders and partners (such as Regional Health Systems) to identify opportunities for collaboration that are in line with divisional work-plan
• Organise and support local community pilots, including review and evaluation to achieve better social-health outcomes for older adults
• Support community partners in the implementation of the AAC Centre model and other initiatives

Job Requirement:

• Degree in any discipline, healthcare, social work or counselling related field will be an advantage
• At least 2 years of relevant experience, preferably with experience in healthcare, social services or community engagement. Candidates with no relevant experience may apply too.
• Passion in communication or outreach work on public policies
• Strong ability to mobilise people into action
• Good people and communication skills
• Dependable and good problem solving skills
• Ability to work in fast-paced and dynamic work environment
• Able to work after office hours when required
• Only Singaporeans

Programme manager in supporting national engagements and support partners on the development of Dementia-Friendly Communities under the Dementia-Friendly Singapore (DFSG) initiative.

• Support managers on Programme Management and Sector Development

1. Promote the DFSG/DFC movement among partners and stakeholders
2. Analyse and propose recommendations in the development and implementation of sustainable and effective programmes for partners/stakeholders to build community support networks for persons living with dementia and mental health conditions and their caregivers
3. Support the review and development of resources that empower partners to build DFCs (ie toolkits, e-learning modules and talks/workshops)
4. Assist in planning for national/community campaigns to raise national dementia awareness and de-stigmatisation
5. Support the planning and work with relevant healthcare and community care organisations to strengthen the flow of clients, information and care transitions to build an integrated dementia and mental healthcare ecosystem
6. Support managers in the development of annual work plans, budgeting and programme reviews to meet the set deliverables and outcomes
   

• Support managers on Stakeholder Engagement and Relationship Management

1. Influence partners/stakeholders to come on board DFSG initiative and implement dementia-friendly and community mental health initiatives
2. Advise on developing an implementation plan with community stakeholders and partners (grassThis role will act as the Programme manager in supporting national engagements and support partners on the development of Dementia-Friendly Communities under Dementia-Friendly Singapore (DFSG) initiative.

Support managers on Programme Management and Sector Development

• Promote the DFSG/DFC movement among partners and stakeholders
• Analyse and propose recommendations in the development and implementation of sustainable and effective programmes for partners/stakeholders to build community supportive networks for persons living with dementia and mental health conditions and their caregivers
• Support the review and development of resources that empower partners to build DFCs (ie toolkits, e-learning modules and talks/workshop)
• Assist to plan for national/community campaigns to raise national dementia awareness and de-stigmatisation
• Support the planning and work with relevant healthcare and community care organisations to strengthen the flow of clients, information and care transitions to build an integrated dementia and mental health care ecosystem
• Support managers in development of annual workplans, budgeting and programme review to meet the set deliverables and outcomes

Support managers on Stakeholder Engagement and Relationship Management.

• Influence partners/stakeholders to come on board DFSG initiative and implement dementia-friendly and community mental health initiatives:

1. Advise on developing an implementation plan with community stakeholders and partners (grassroots, faith-based groups, schools, healthcare providers, corporates, residents and government agencies etc.)
2. Assist to identify needs, build rapport and explore opportunities with strategic partners and sector leaders such as building, banking, transport, to forge collaborations on expand the reach of DFSG national efforts.
3. Promote and connect partners to embark on regional collaborations that advocate and empower partners in better meeting the dementia and mental health needs of clients and caregiversroots, healthcare providers, residents and government agencies etc)
4. Assist in identifying needs, building rapport and exploring opportunities with strategic partners and sector leaders, such as building, banking, and transport, to forge collaborations to expand the reach of DFSG national efforts
5. Promote and connect partners to embark on regional collaborations that advocate and empower partners in better meeting dementia and mental health needs of clients and caregivers

Job Requirements:

• Degree in any discipline in community outreach/ health promotion/ healthcare, preferred.
• Minimum of 2 years’ experience in community engagement/ healthcare/ mental health/ geriatric areas will be an advantage.
• Good stakeholders/ partners engagement and project management skills
• Good writing and presentation skills
• Competent in MS Office Word, Excel, and Powerpoint.
• Self-driven and passionate in making a difference to Singapore’s landscape on dementia and mental wellness.
• Able to work well with groups from diverse backgrounds
• Able to multi-task and possess strong analytical, problem solving and project management skills
• Proactive, able to think out of the box and able to function in a fast paced environment to meet key deadlines
• Good interpersonal and communication skills; proactive, responsible, good, team player, can work independently, able to manage change & ambiguity.

Manage and support development and enhancements of Silver Generation Division (SGD) related Systems and Applications

• Review systems for continuous process improvements and provide inputs to system vendor based on end users’ feedback.
• Participate in User Acceptance Test (UAT) to ensure new functionalities are sufficient and working properly to meet business requirements.
• Coordinate SGD’s User Access Management (UAM) to ensure smooth onboarding and offboarding to the system.
• Create and disseminate internal communications on system related matters to Satellite Offices.

Manage operations workflow and processes to support HQ and Satellite Offices’ ground operations

• Develop, review and improve work processes to support 17 Satellite Offices in executing daily operations smoothly.
• Develop, disseminate and document operational and schemes instructions/ processes to Satellite Offices.
• Plan, implement and support major SGD projects and pilots with a short timeline.
• Work with other HQ functions to implement data collection, progress tracking and analysis of data for projects.

Manage and support Satellite Offices, AIC Divisions and partners in initiatives to drive social-health integration outcomes at HQ level

• Develop, review and improve work processes to support 17 Satellite Offices, AIC Divisions and partners in new and ongoing initiatives.
• Develop, disseminate and document operational instructions/ processes of the initiatives to Satellite Offices.
• Work with Satellite Offices, AIC Divisions and partners to implement data collection, progress tracking and analysis of data for the initiatives.

Provide administrative and logistics support for Satellite Offices’ daily operations at HQ level

• Plan and coordinate timely administrative and logistical support for Satellite Offices.
• Support finance manager and perform monthly audit checks OPA preparation and payments.
• Support administrative duties assigned at HQ level.

Manage and provide support on AIC schemes-related matters and other related nationwide projects

• Ensure timely communication to Satellite Offices on schemes related matters.
• Ensure that process is applicable to Satellite Offices’ daily operations and work with organisation/AIC division administering the scheme to customise for SGD’s purposes.

Job Requirement:

• Degree in any discipline, healthcare, social work or counselling related field will be an advantage
• At least 2 years of relevant experience, preferably with experience in healthcare, social services or community engagement. Candidates with no relevant experience may apply too.
• Passion in communication or outreach work on public policies
• Strong ability to mobilise people into action
• Good people and communication skills
• Dependable and good problem solving skills
• Ability to work in fast-paced and dynamic work environment

• Gather requirements, recommend, plan and manage Learning and Development programmes for Staff, Silver Generation Ambassadors (SGAs) and Trainers through regular consultation with leaders and user departments/teams
• Explore and source for suitable Learning and Development programmes that meet learning objectives, build talent competencies and capabilities to support business needs
• Develop, review and/or enhance onboarding, Learning and Development programmes, create curriculum, e-learning contents, case studies and learning resources to support blended learning
• Provide learning reports and data dashboard to support review of learning progression of staff, SGAs or Trainer
• Review feedback and incorporate enhancements to ensure effective of learning programmes and continue to meet learning objectives and needs
• Develop course curriculum, activities, and resources for in house programmes
• Prepare and conduct training and facilitate learning through sharing of experience and examples
• Manage and support training operations for respective programmes
• Support training and coaching of the SGD trainers, organise regular sharing and learning activities
• Establish individual goals in alignment with the programme and/or company goals
• Any other duties as assigned

Requirements

• Bachelor’s degree, Post Graduate Diploma, Professional Degree in any field
• Preferable with 2-3 years of working experience in the related field
• Experience and strengths in developing process documentation, learning and development programmes, communication materials, organisation development and people management
• Relevant knowledge of analyzing training needs and implementing performance gap analysis
• Good training and facilitation skills & experience using Adult Learning Theories.
• Excellent verbal and written communication skills