Total 3 branch manager job vacancies in Others category in Singapore

The Clinic Manager (Executive / Senior Executive / Assistant Manager) will be responsible for overseeing the operations of assigned clinic(s), managing resources and providing leadership to ensure an efficient, personalized service in a pleasant and comfortable environment.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

MANAGEMENT OF EFFICIENCY

1. Overall responsible in ensuring a smooth operation with focus on clinic profit & loss (P & L), deployment, availability of care, customer service and efficiency

2. Support coordination of ambulatory care for ancillary services e.g. Cardiovascular Centre, Diagnostic Radiology. Streamline work processes, maintain operational and service standards in clinics, working closely with Nurse Clinicians, Doctors and other departments

3. Accountable for key performance indicators and management reports in alignment with the hospital’s strategic plans

4. Ensure that clinic assets are in optimal working condition; through planned review cycles and collaboration with users, BME and FM teams. Ensure systems used in clinics are in optimal working condition; through review of system enhancement and troubleshooting of system issues

5. Oversee patient feedback and frontline personnel as assigned

TEAMWORK, KAIZEN AND PRODUCTIVITY

6. Drive system level improvement of services with regular reviews with stakeholders

7. Collaborate with A&E, Inpatient, Peri-ops and support departments to ensure safe and seamless patient and information flows. Design initiatives and improve patient-centric work processes

FINANCIAL VIABILITY

8. Ensure accurate billing of services in clinics

9. Ensure charges are reviewed according to price changes and market adjustments

10. Facilitate review of budget-related matters with Service Operations

(B) GENERAL

11. Assist the Clinical and Operations HODs in the review, implementation and enforcement of Business Continuity Plan (BCP) and Data Protection measures (PDPA)

12. Participate in risks review initiatives (Enterprise Risk Management, Hazard Identification, Patient Safety Walkabout) with stakeholders and execute measures to mitigate risks

13. Align department’s goals with the business goals of the hospital

14. Plan and review staff development and training

15. Support all corporate activities, as well as motivate and encourage staff participation in community projects

JOB REQUIREMENTS

(A) EDUCATION, TRAINING AND EXPERIENCE

• Basic Degree

• 1-3 years in service industry. Knowledge of hospital operations would be an advantage

• Experience in a supervisory role would be preferred

• Good communication and interpersonal skills

• Possess positive attitude, initiative and keenness to learn

• Possess strong analytical, good interpersonal and communication skill

(B) SPECIALISED TRAINING

• Knowledge of computer software

• Knowledge of statistic

ABNORMAL PHYSICAL WORKING CONDITION

• Be able to respond to emergency recall depending on exigencies of services

The Aftercare Case Manager (Assistant Manager) will support the KTPH PsyMed team by providing comprehensive support and guidance to clients with psychiatric disorders during their transition from hospital setting to community-based services.

DEPARTMENT FUNCTION(S)

The main duties and responsibilities of the ACM include:

• Practicing case management in line with the established inclusion/exclusion criteria.
• Co-developing clinical pathways, workflows, escalation protocols, and patient stratification with input from multidisciplinary teams.
• Applying clinical expertise and resource knowledge to identify and refer patients to appropriate support services.
• Ensuring effective information flow among stakeholders, serving as a point of contact between KTPH and community partners.
• Facilitating regular case discussions with stakeholders to co-create solutions with the aim of achieving optimal patient outcomes.

Case Management

• Screen and identify suitable patients for enrollment into the Aftercare program based on established criteria.
• Collaborate closely with patients to assess needs and preferences for aftercare, ensuring active involvement in care planning.
• Provide psychoeducation and support to patients and families regarding treatment options and community resources.
• Serve as a point of contact for consulting physicians regarding patient concerns or updates.
• Review care plans (including medication management and therapy referrals) to ensure transitional support. Monitor follow-up appointments to ensure continuity of care and address barriers to attendance, if any.
• Cultivate strong partnerships among stakeholders and harness their collective resources and expertise to address patients’ complex needs and facilitate comprehensive support services for transitioning patients.
• Guide patients’ seamless reintegration into the community by coordinating tailored care plans and facilitating access to stability and recovery services.
• Foster proactive collaboration with multidisciplinary teams and stakeholders to ensure effective patient care across healthcare settings, promoting long-term recovery and well-being.
• Conduct home visits and interact with patients’ family members/caregivers when needed.
• Empower patients to manage their mental health effectively and make informed decisions about their care.
• Participate in discussions and case conferences with community partners to share knowledge and best practices.

Data Management and Administrative Duties

• Maintain accurate and confidential records of assessments and screenings for patients in electronic health record systems (EPIC), ensuring completeness and compliance with privacy regulations.
• Utilize data management tools to analyze trends and patterns in patient outcomes and program effectiveness.
• Generate reports to communicate findings and guide quality improvement initiatives.
• Conduct regular audits to ensure data integrity and compliance with regulatory standards.
• Oversee intake and assignment of referrals from hospital clinicians to the Aftercare program.
• Coordinate with community partners to streamline the referral process and ensure smooth transitions for patients.
• Schedule and organize meetings, conferences, and case discussions.
• Ensure timely communication and collaboration among participants.

JOB REQUIREMENTS

(A) EDUCATION, TRAINING AND EXPERIENCE

a. Knowledge – Mental Health, Behavior science, suicide assessment and intervention, case management principles, familiarity with professional and technical emerging knowledge, community resources and governmental policies that impact the patients and basic counselling techniques.

b. Skills – good interpersonal communication, advocacy, problem solving and administrative duties.

c.

i. Communication skills: to be able to communicate effectively and listen actively. Case managers must also be aware of nonverbal communication cues and be able to read nonverbal cues with patients.

ii. Interviewing skills: to be able to evaluate the patients’ needs. Case managers need to be able to formulate questions, record client information and answer patients or family members’ questions promptly.

iii. Teaching skills: to be able to help patients develop skills and knowledge to improve their life situation. Case managers need to help patients develop social skills, regain independence, identify and build coping strategies etc.

iv. Advocacy Skills: case managers have to engage in advocacy on behalf of their patient. Case managers may attempt to resolve conflicts between patients and services providers and work towards protecting the best interests of the patients.

v. Organisational skills: Case managers have to be adept at planning and organisation to ensure service delivery to their patients in a timely manner.

vi. Aptitude for teamwork and ability to work well with diverse groups, from other professionals to patients’ family members. Case managers don’t work alone to help their patients improve their quality of life. Instead they help patient achieve their goals as part of a much larger team.

d. Personal characteristics

i. Desire to help others: case managers must have a strong desire to help others or the negative aspects of the job can quickly lead to burnout.

ii. Patience – case managers have to deal with a lot of red tape in the course of programs/ service implementation and in supporting patients.

iii. Empathy: to be able to identify with the struggles patients are having.

e. Education and Experience

i. Degree or equivalent experience – Degree in Psychology, Counselling, or Nursing

ii. Years of Experience: 3-4 years in a mental health, either in community or healthcare environment.

The Clinic Manager (Executive / Senior Executive / Assistant Manager) will be responsible for overseeing the operations of assigned departments, managing resources and providing leadership to ensure an efficient, personalized service in a pleasant and comfortable environment. Plan, implement and support the hospital’s daily operational functions, including special projects.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

CLINIC OPERATIONS

1. Overall responsible in ensuring a smooth operation with focus on access to care, customer service and efficiency
2. Support the department and “walk the ground” to ensure patient services are delivered in a pleasant and comfortable environment. To manage patient crowd and mobilize manpower if necessary. This includes working with the Nurse Clinician in the daily operational needs.
3. Overall responsible in appointment management, which includes overseeing clinic appointment work queue, managing provider resource and appointment templates.
4. Oversee patient feedback and frontline personnel as assigned. Train staff to rectify service lapses and develop alternative plans. Encourage and reinforce the Speak Up for Safety Culture through planned communication sessions.
5. Streamline work processes, maintain operational and service standards in clinics, working closely with Nurse Clinicians, Doctors and other departments.
6. Collaborate with A&E, Inpatient, Peri-ops and support departments to ensure safe and seamless patient and information flows. Design initiatives and improve patient-centric work processes.
7. Responsible for preparation, review and updates of key performance indicators and management reports in alignment with the hospital’s strategic plans / YH Unified Care Model.
8. Identify service discrepancy trends/ issues and provide recommendations to SOC Services HOD.
9. Ensure that clinic assets are in optimal working condition; through planned review cycles and collaboration with users, BME and FM teams. Facilitate the review of budget-related matters with Service Operations.
10. Ensure accurate billings of services in clinics.
11. Ensure systems used in clinics are in optimal working condition; through review of system enhancement and troubleshooting of system issues.
12. Monitor and facilitate improvement projects through regular reviews with stakeholders.
13. Assist the Clinical and Operations HOD in the review, implementation and enforcement of Business Continuity Plan (BCP) and Data Protection measures (PDPA).
14. Participate in risks review initiatives (Enterprise Risk Management, Hazard Identification, Patient Safety Walkabout) with stakeholders and execute measures to mitigate risks.
15. Draft, review, update and implement Department SOP and SWI according to MOH guidelines and YH Policies.

(B) GENERAL

1. Be a leader in embracing change.
2. Align department’s goals with the business goals of the hospital.
3. Support staff development, build and groom a strong team with succession planning.
4. Support all corporate activities, as well as motivate and encourage staff participation in community projects.

JOB REQUIREMENTS

1. EDUCATION, TRAINING AND EXPERIENCE

• Basic Degree
• Knowledge of hospital operations would be preferred
• Experience in a supervisory role would be preferred
• Good communication and interpersonal skills
• Possess positive attitude, initiative and keenness to learn
• Possess strong analytical, good interpersonal and communication skill

1. SPECIALISED TRAINING

• Knowledge of computer software
• Knowledge of statistic

ABNORMAL PHYSICAL WORKING CONDITION

Be able to respond to emergency recall depending on exigencies of services