We are seeking an experienced General Manager to oversee daily operations at Anagen Scalp Centre. The General Manager will be responsible for managing all aspects of our centre, including staff management, customer relations, strategic planning, and overall centre performance.
Key Responsibilities:
- Operations Management: Oversee the daily operations of the centre to ensure smooth and efficient performance.
- Staff Leadership: Manage, recruit, and train staff members, setting clear objectives and performance standards.
- Customer Satisfaction: Ensure high levels of customer satisfaction through excellent service and prompt resolution of any issues.
- Financial Oversight: Manage the centre’s budget, optimize expenses, and ensure profitability.
- Strategic Planning: Collaborate with the senior management team to set goals for operational efficiency and growth.
- Marketing and Sales: Work closely with the marketing team to implement strategies that enhance customer acquisition and retention.
- Compliance and Quality Control: Ensure all health and safety regulations are followed and maintain high standards of quality control.
Requirements:
- Experience: Minimum of 5 years in a management role related to scalp care industry.
- Skills:Strong leadership and people management skills.
Excellent communication and interpersonal skills.
Proven ability to manage budgets and financials.
Strong analytical and problem-solving skills.
Proficient in Microsoft Office and business management software.
- Characteristics:Highly organized and detail-oriented.
Passionate about customer service excellence.
Ability to thrive in a fast-paced environment.
Strategic thinker with a clear vision for the centre’s growth.
Benefits:
- Competitive salary and performance bonuses.
- Health insurance.
- Opportunities for professional growth and development.
