We are now looking for an C/ETRM Consultant for the Services & Support department.
The Services & Support department is in charge of the implementation of our software for new clients and continual application support for all clients. This is not an IT (Information Technology) role – rather this is a CLIENT FACING role that requires the consultant to have the relevant business knowledge, speak to clients, understand their business requirements, and work with internal counterparties (Services/IT team if development work is required) to customise our platform to suit clients' requirements.
The consultant will work closely together with the team members in one or more projects – providing relevant support in the configuration and implementation of CTRM for new clients. He/She will also be expected to provide ongoing application support to existing clients.
Responsibilities
- Understand and document client requirements
- Identify any gaps and determine appropriate solutions
- Extend the core product using the data model and the scripting extensions
- Design and configure interfaces to other applications
- Facilitate and ensure user acceptance
- Carry out training for end-users
- Raise change requests for platform enhancements
- Liaise with CTRM product developers to design and test enhancements
- Follow CTRM standards, procedures and policies
- Provide ongoing support to clients when required
- Other ad-hoc duties when required
- Travel to or based at client sites locally and overseas, when required
What we offer
- Entry into a niche but essential industry
- Many opportunities to learn as knowledge transfer is part of our corporate DNA and culture
- Global work experience as our industry deals with companies from all over the world
- An exciting and dynamic work environment
- Exposure to client management as the intern is expected to liaise with clients directly
Requirements
- Willing to learn
- Ability to pick up a lot of information within a short period of time
- Able to work in a fast-paced environment and meet tight deadlines
- Problem solving skills; methodical and logical
- Believer in systems, and business processes
- Comfortable with overseas travel (if required)
How to Apply: If you are a seasoned C/ETRM Consultant and are passionate about making an impact in the industry, we invite you to apply. Please submit your resume and cover letter to [email protected] with the subject line "CTRM/ETRM Consultant Application."
