Total 6 credit controller job vacancies in Others category in Singapore

Summary

The incumbent is required to develop and conduct programmes that strengthen individuals' financial capability by imparting skills, knowledge, and attitudes, and by encouraging behavioural change.

Job Responsibilities

• Needs Analysis: Conduct needs analysis to identify the learning needs of clients and the target audience, supporting CCS's mission.
• Programme design and development: Design and develop programmes to improve the financial capability of the target audience, including creating learning activities, content, learning aids, and materials to enhance learning.
• Programme Delivery and Implementation: Manage and execute programme delivery by organising, scheduling, and maintaining records, including administrative instructions, registration, attendance, venue preparation, and post-event feedback surveys. Additionally, conduct and facilitate financial literacy talks, workshops, and webinars related to CCS debt assistance programs.
• Programme Evaluation: Evaluate programmes to recommend areas of improvement and guide the development of new programmes.

External Collaboration

• Collaboration with Partners and Stakeholders: Identify and assess the needs and requirements of collaborative projects with various partners and stakeholders. Develop and deliver tailored programmes that align with and support CCS’s mission. This includes coordinating with partners to ensure project objectives are met.
• Commissioned Projects: Analyse the specific requirements and objectives of commissioned projects. Determine appropriate pricing strategies based on the scope and complexity of the project. Prepare and submit proposals that outline the programme deliverables, content and delivery, ensuring they meet the requesting organisation’s expectations and CCS's standards.

Administrative Roles

• Learning Technology and Strategies: Stay up-to-date with learning technologies and instructional strategies related to financial education to ensure programmes are effective and engaging.
• Volunteer Management: Train and prepare volunteers trainers and facilitators to conduct CCS talks, workshops and webinars. Ensure adherence to CCS content and standards, and make sure they are equipped with the necessary knowledge and skills.
• Perform other job-related duties as and when required.

Qualifications

• Bachelor’s degree or diploma in any discipline.
• Prior experience in conducting adult training, with working experience in designing, developing, and customising training courses.
• Possession of a WSQ Advanced Certificate in Training and Assessment (ACTA), WSQ Diploma in Design and Development of Learning for Performance (DDDLP) or WSQ Diploma in Adult and Continuing Education (DACE) or equivalent.
• Possession of a relevant degree in finance or professional certifications such as Associate Financial Planner (AFP), Certified Financial Planner (CFP), Chartered Financial Analyst (CFA) or equivalent, or prior experience in delivery financial literacy or financial education talks or workshops, would be advantageous but not required.
• Prior experience in conducting financial literacy or financial education training would be advantageous but not required.
• Prior experience in non-profit organisations, community outreach, partnership management or programme development may be advantageous but not required.

Core Competencies

• Possess proficient verbal and written communication skills, essential for effective training and engagement. Proficiency in both written and spoken English and Chinese is required.
• Possess competent skills in using presentation tools and learning technology to deliver training effectively.
• Possess strong facilitation and presentation skills to communicate complex concepts clearly and engagingly.
• Possess the ability to work effectively within a team to achieve objectives. Able to work collaboratively with a diverse range of stakeholders, including colleagues from other departments, external partners, and volunteers.
• Able to prioritise tasks and work independently, optimising given resources to achieve positive outcomes.
• Willing and able to work outside normal working hours when required.

Job Responsibilities and Duties

1. Handle full set of accounts, including preparation of monthly financials and statistics to the Board.

2. Prepare the yearly budget and monitor actual expenditure against budget.

3. Prepare and submit GST returns.

4. Review and ensure compliance with Finance policies and procedures.

5. Ensure adherence to corporate governance and compliance guidelines as stipulated by the regulatory bodies such as the Ministry of Social and Family Development, Commissioner of Charities, and National Council of Social Service, etc.

6. Liaise with external and internal auditors, corporate secretarial agent, and fund management company.

7. Support Sub-committees and Board meetings, including presentation and writing of minutes.

8. Participate in ad-hoc projects.

9. Adhere to Company’s policies (including PDPA and staff-related) and procedures diligently, carry out duties in accordance with the specified service level and in good governance, observe client’s information confidentiality, and conduct oneself professionally when interacting with internal and external parties.

10. Any other jobs and duties as and when assigned.

Job Pre-Requisites

• A diploma or degree in Accountancy or professional qualifications
• Min 5 years of accounting experience for degree holder
• Min 10 years of accounting experience for diploma holder
• Experience in accounting for fund investments
• Proficient in Microsoft Office (Excel) and Navision is an advantage.
• Passion to serve in the Social Service Sector
• Independent, meticulous and responsible
• Strong interpersonal and communication skills

Additional Information

• 5-day work week
• Working hours: 8.30 am to 6.00 pm
• Period of temp employment: September 2024 to November 2024
• Nearest MRT station: Somerset Exit D

Summary

The Senior Executive for Programme Management is responsible for leading the design, development and implementation of programmes that strengthen the financial resilience of Credit Counselling Singapore (CCS) clients and beneficiaries. The Senior Executive is also responsible for identifying and reaching out to organisations to engage CCS for financial education initiatives. This role is integral to ensuring CCS financial education programmes remains effective, relevant, and impactful.

Additionally, the Senior Executive serves as the deputy to the Manager, Outreach Education and Research department.

Main Function

Programme Management.

1. Lead the design, development, and implementation of programmes to enhance the financial capability of the target audience. This includes conducting needs analysis to identify the learning needs. The role encompasses creating learning activities and developing content, learning aids and materials that enhances learning.

2. Assist in managing the budget for programmes and activities, ensuring funds are allocated efficiently and effectively to deliver and implement the programmes.

Programme Evaluation.

3. Lead the development and implementation of evaluation frameworks and methodologies to assess programme effectiveness. This includes collecting and analysing programme data and feedback, preparing reports on the conduct, outcomes, and making recommendations for improvements.

Outreach and Engagement.

4. Lead in identifying and reaching out to organisations to engage CCS for financial education initiatives, and to expand the reach and impact of CCS's programmes and services. This includes identifying engagement opportunities to foster financial resilience among lower-income and disadvantaged segments of society.

Team Supervision and Management.

5. Co-ordinate resources and activities within the team and establish strong working relationships with other departments to foster synergy and teamwork.

6. Assist in leading team members to achieve department Key Performance Indicators (KPIs) and foster a collaborative and positive work environment.

7. Assist in facilitating professional development and training opportunities for team members.

8. Co-ordinate the training and preparation of volunteer trainers and facilitators to deliver talks and workshops effectively.

Administrative Role.

9. Keep up-to-date with educational technology and instructional strategies relating to the education of financial skills, knowledge, attitudes and behaviour.

10. Perform other job-related duties as and when required.

Qualifications and Requirements.

11. A bachelor’s degree in any discipline.

12. Prior experience in conducting adult training, with working experience in designing, developing, and customising training courses.

13. Prior experience in a supervisory position, managing a small team of executives.

14. Prior experience in non-profit organisations, community outreach, partnership management or programme development may be advantageous but not required.

15. Prior experience in conducting financial literacy or financial education training would be advantageous but not required.

16. Possession of a relevant degree in finance or professional certifications such as Associate Financial Planner (AFP), Certified Financial Planner (CFP), Chartered Financial Analyst (CFA) or equivalent, or prior experience in delivery financial literacy or financial education talks or workshops, would be advantageous but not required.

17. Possession of a WSQ Advanced Certificate in Training and Assessment (ACTA), WSQ Diploma in Design and Development of Learning for Performance (DDDLP) or WSQ Diploma in Adult and Continuing Education (DACE) or equivalent, would be advantageous but not required.

Core Competencies.

18. Possess strong verbal and written communication skills, which are essential for effective outreach and engagement.

19. Possess strong facilitation and presentation skills to communicate effectively.

20. Possess the capability to lead and motivate a team towards achieving objectives.

21. Able to prioritise resources and optimise limited resources to achieve positive outcomes.

22. Able to work collaboratively with a diverse range of stakeholders, including Board and Committee members, partners, donors, and volunteers.

23. Prior experience in conducting evaluation and/or analysis to evaluate programme performance and inform decision-making.

Job Responsibilities

• Provide system administration and maintenance support to CCS servers, network equipment, peripheral devices, surveillance system, office equipment, etc.
• Monitor equipment status on a daily basis, which includes but not limited to disk space, CPU and memory utilization.
• Provide desktop support to end users. These include CCTV and PABX systems.
• Managed outsourced cloud service provider, maintaining SLAs, server/appliance uptime.
• Liaise with vendors for maintenance, support and problem resolution.
• Participate in business and IT projects, providing advice to company on IT infrastructure best practices, and contributing to the projects beyond Infrastructure field.
• Procure and dispose assets.
• Create/maintain documentations on procedures, guidelines and standards.
• Perform all tasks in accordance to company policies, procedures and regulatory requirements, including Personal Data Protection Act.
• Adhere to Company’s policies (including PDPA and staff-related) and procedures diligently, carry out duties in accordance to the specified service level and in good governance, observe client’s information confidentiality, and conduct oneself professionally when interacting with internal and external parties.

Job Requirements

• Diploma/ Degree in Computer Engineering or related field
• 2- 5 years of experience in IT Project Management, Service Support, Technical, Troubleshooting, & User Engagement.

Job Responsibilities

• Process debt repayment plans.
• Check for data entry accuracy; missing documents; additional information required and perform required follow-up with client.
• Verify the computation of client’s income, budget etc in system.
• Verify account balances with banks if necessary.
• Generate the repayment schedule and prepare the repayment proposal.
• Submit cases to Review Committee for approval if necessary.
• Perform night duty, counter duty, facilitate at workshop and undertake any other duties in events where CCS is participating.
• Potential for suitable applicants to be trained as Financial Counsellor.

Job Requirements

• Minimum Diploma in Finance, Accountancy, Banking & Financial Services or Business Administration.
• Possess at least 5 years of working experience.
• Meticulous with data entries and document formatting.
• Candidates with banking experience in credit or loans; or in social service sector would be a plus.
• Persons with empathy and patience would be good fit.

Main Function

1. Lead in the development and implementation of outreach initiatives to engage the public and stakeholders in support of CCS social missions.

2. Lead in the planning and implementation of marketing communication campaigns, spanning traditional and digital media, to raise awareness of CCS services and programs. This includes assisting in copywriting for advertorials and articles.

3. Lead in the production and design of all marketing collaterals, working with appointed vendors and utilising in-house resources when necessary.

4. Assist in the formulation of the overall outreach and communication strategy for CCS.

5. Assist in the planning and execution of marketing communication campaigns to support CCS fundraising efforts.

Administrative and Collaboration Roles

6. Conduct, facilitate and assist in the administration of webinars, talks and workshops on financial literacy education and debt assistance programmes, as assigned.

7. Perform other job-related duties, as required.

External Collaboration Activity

8. Manage advertising and promotion campaigns by working closely with appointed vendor(s).

9. Assist the department in the recruitment of volunteers, organising training and assigning volunteering opportunities.

10. Build and maintain relationships with identified organisations, funders, sponsors, and stakeholders in support of promoting CCS social mission.

Qualifications and Core Competencies

1. Degree in Advertising, Marketing, Business Administration, Mass Communications, or related discipline.

2. Core Competencies:

a. At least 5 years of experience in marketing, communications, or public relations.

b. Possess strong organisational, inter-personal and communication skills.

c. Working experience in establishing partnerships and maintaining strong relationships with stakeholders.

d. Experience in fundraising or prior work experience in a non-profit or philanthropic organisation is advantageous but not necessary.

3. Other Attributes:

a. Ability to independently manage and complete assigned roles and tasks while providing regular feedback.

b. Willingness to work outside normal working hours, when required.