Total 771 brand manager job vacancies in Others category in d09 cairnhill orchard river valley

Location:

Paragon

Working Hours:

5 days/week including weekends

Job Scope:

• Door ambassador duties
• Manage crowd and customer service
• Back-end house duties (inventory management etc)

Requirements:

Min. N level!

Can commit with no holiday plans

WA me at https://wa.me/+6584998483 NOW!

Interested candidates, please submit your resume to [email protected]

JeAnn Leow
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Description:

Admin:

• General office administration and management including facilities and equipment management
• Liaise with various parties for the upkeep of the office
• Attend to all administrative and office related issues
• Provide administrative support to Management

HR:

• Assist with the full spectrum of HR functions including liaising with recruiters, conducting interviews, preparing employment contracts and on-boarding
• Manage monthly payroll computation, CPF submission and IR8A forms

Accounts:

• Assist with all book-keeping functions, bank transactions, weekly reconciliation of cash balances and intercompany payments/collections
• Assist in the quarterly GST submissions, tax filings, XBRL

Job Requirements:

• 1-5 years of relevant working experience is preferred
• Possess degree in any discipline
• Knowledge or experience in handling full sets of accounts is a bonus
• Good interpersonal, analytical and communication skills
• Meticulous and has a positive attitude
• Resourceful and ability to multi-task
• Ability to work independently and as a team

The Duty Manager works under the supervision of the Acting Assistant Front Office Manager to oversee the day-to-day operations of the front office including night shift if applicable, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager often meets or liaises with other executives or managers of the various departments to satisfy guests/customers' requests, handle VIP arrivals, collaborate effectively on usage of function and catering space, manage security issues and any matters concerning guests’ undesirable conduct in rooms or public areas. The Duty Manager is required to have a good working knowledge of the Property Management System or other hotel reservation software to meet the challenging demands of his/her work responsibilities and may be required to assist in reception, concierge, reservations, housekeeping, budgeting matters and food and beverage operations. He/She also analyses market/industry trends and potential customers to suggest appropriate proposals to enhance branding and revenue. The Duty Manager is involved in supervising and guiding the front office team and coordinating the team’s work schedules. He/She should have the ability to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests.

Responsibilities:

You will:
• Supervises overall activities in the department.
• Supervises and delegates duties to supervisors and prepares work schedule for them.
• Develops weekly schedules, monitors team attendance and put up the leave calendar
• Supervises all sections and improvements in operation where she/he finds opportunities to develop service standard.
• Plans and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge (especially for new staff).
• Keeps knowledge/information of any change in resort policy and procedure and enforce them.
• Ensures good communication and cooperation between front office department and other departments.
• Performs all duties applicable to the night shift ensuring all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements.
• Controls expenses of front office department.
• Maintains a personalized service standard of the reception by constant training and motivation of the team members.
• Liaise closely with Housekeeping to ensure that optimum number of room / suites are available and all incoming guests requirements are met.
• Actively take part in Sales Activity within the hotel including referral of lead to the Sales office
• Reads all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information in RMS accordingly
• Conducts daily briefings
• Blocks special room. Requests and personally checks them prior to the arrival of guests.
• Personally welcomes guests and allocates rooms and coordinates with supervisor for proper follow up.
• Makes sure that the service of the front office team is prompt and attentive at all times.

Responsibilities

· Supervise all aspects of Front Office operations and assist with all Reception tasks including check-ins and check-outs when required.

· To welcome and bid farewell to all VIP guests.

· To develop and maintain relationship with house guests and provide personalized service whenever possible.

· Coordinate and work closely with Housekeeping and Facilities department to ensure on the overall quality of guest experience.

· Address all guests’ feedback and concerns professionally and providing service recovery when required.

· Record all guests’ feedback into the Duty Manager’s Log for Management and all departments attention or follow up if required.

· Make sound decisions to handle any operational challenges that may arise in the absence of the Management.

· Ensure that arrival rooms are assigned accordingly and monitor room inventory closely to maximize revenue.

· Be familiar with all Standard Operating Procedure (SOPs) and responsible for conducting training for Front Office team.

· Ensure that all Finance related procedures and policies are adhered to.

· Form part of the Emergency Response Team (ERT) and be familiar with all emergency procedures.

· Conduct regular patrols on hotel premises and report any security concerns, defects or issues with cleanliness in the public area / guest corridors to the relevant departments.

· Assume other responsibilities as designated by Front Office Manager.

Requirements

· Candidates should ideally be currently holding a Supervisory role for at least 1 year.

· Service-oriented and take pride in delivering exceptional guest service.

· Flexible to perform rotating shifts, including overnight shifts and on Weekends/Public Holidays.

Responsibilities

• Create and set up rehearsal schedules

• Photography skill is a must

• Managing furniture and props

• Make alterations to the set and props between scene changes

• Create a risk assessment to ensure the safety of the full company

• Manage the backstage and onstage area during performances

• Working hours are from 9pm to 5am

Requirements and skills

• Ability to work under pressure

• High standard of organisational and communication skills

• Problem-solving skills, ability to think on your feet

COMO Metropolitan Singapore is located in the heart of Singapore on Bideford Road. It is part of COMO Orchard, COMO Group’s newest immersive experience building which is the most complete iteration yet of the vision that brings together COMO Group’s hospitality, fashion, wellness and cuisine into one inspiring location. COMO Metropolitan Singapore’s 156 rooms and suites are spread over 11 floors with a rooftop pool bar that is exclusively for hotel guests. COMO guests also enjoy preferred access to some of the hottest tables in town including the first patisserie in Asia from renowned pastry chef Cedric Grolet, the Michelin-starred Korean steakhouse COTE and COMO Cuisine. The building also features a multi-label fashion retail space curated by Club 21 and a new flagship urban wellness space by COMO Shambhala. The result is an inspiring gathering place for innovators and creatives with a passion for the COMO-curated life.

Job Summary:

Lead the Information Technology team to ensure efficient, secure, and legally compliant IT systems and support across the hotel, in alignment with COMO Hotels and Resorts' policies.

Tasks/ Responsibilities:

• Strategic Planning & Implementation: Plan, implement, and manage the hotel’s IT systems to maximize efficiency and effectiveness. Ensure alignment with overall hotel objectives and COMO’s standards.
• Stakeholder Liaison & Systems Enhancement: Engage with stakeholders to understand their IT needs, evaluate existing systems, recommend enhancements, and provide regular progress reports.
• Security & Compliance:Perform regular testing, updating, and application of security patches. Ensure all IT operations comply with legal requirements and internal policies, including maintaining a robust disaster recovery plan.
• Project Management: Lead IT projects to address client department needs, including the creation of detailed project schedules and timelines.
• Technology Updates: Stay updated on the latest IT developments in both hardware and software. Attend user group meetings and report on emerging issues or opportunities.
• Policy & Procedure Management:Ensure IT system policies and procedures are current and comprehensive, with regular reviews and updates, especially regarding health and safety regulations.
• Communication: Communicate IT-related issues, changes, and updates to end-users via appropriate channels, including team meetings.
• User Documentation: Develop, maintain, and update user manuals for all hardware and software systems.
• Supplier & Contract Management:Collaborate with the Purchasing team to oversee supplier contracts, ensuring optimal service delivery.
• Team Training & Development:Provide ongoing training for IT team members and establish a realistic training schedule. Manage team performance through regular appraisals.
• Database Administration:Oversee the administration of multi-user databases, ensuring data consistency and integrity.
• Budget Management: Manage the IT department’s capital and revenue budgets in close collaboration with the Financial Controller.
• Performance Reviews: Conduct regular performance reviews of team members, fostering continuous improvement and development.
• Strategy Development: Lead the development, implementation, and review of IT systems and strategies in consultation with Department Heads/Directors.
• Standards Compliance: Ensure IT department operations align with COMO Hotels and Resorts' product specifications and Leading Quality Assurance standards.
• Systems Knowledge: Maintain comprehensive knowledge of all hotel systems to ensure their optimal utilization.

Lounge Manager

For cinema lounge at nex premiere theatre (Serangoon Central)

Roles And Responsibilities:

• Managing overall daily operations of the Cinema Lounge.
• Staff training and development.
• Ensure statutory compliance of all rules and regulations
• Ensure excellent customer service standards.

Requirements:

• At least 3 years of relevant experience in similar capacity.
• Able to work on rotating shifts (on a 5-days week basis), weekends and public holidays.
• Able to speak good English
• Experience in bartending would be an advantage
• Service-oriented, responsible, and with a positive work attitude.

Roles & Responsibilities

You will be involved in the overall daily operations and management of the cineplex.

Your responsibilities include supervising frontline staff, inventory/cash control, facilities management and customer relations.

Requirements:

• Must be service oriented and with a positive work attitude.
• At least 2 to 3 years of relevant experience in retail or hospitality industry.
• Able to work on rotating shifts and on a 5 days week basis inclusive of weekends and public holidays.
• Knowledge of Microsoft Office applications.

Interested candidates please e-mail your detailed resume with Recent passport size photograph , Indication of last drawn & expected salary and date of availability to:

The Recruitment Officer

Re: Application for the post of Floor Manager

Email: [email protected]

(Only shortlisted candidates will be notified)

Brands located at Tanjong pagar

1. Operational Management-

Supervise daily operations of the restaurant and ensure a smooth workflow.

- Monitor and improve the quality of food and service
- Establish and enforce standard operating procedures (SOPs).

2. Staff Management

- Hire and train new employees and implement training programs.

- Form teams and motivate staff to work efficiently.

- Create and manage work schedules for employees.

- Evaluate employee performance and provide regular feedback.

3. Customer Service

- Improve customer experience by gathering feedback and resolving issues.

- Handle customer complaints in a prompt and professional manner.

- Train staff on customer service skills and techniques.

4. Financial Management

- Develop and manage budgets, including revenue, expenses, and cost control.

- Analyze sales data and develop strategies based on analysis

.- Find cost-saving measures for efficient operation.

5. Inventory and Supply Management

- Manage inventory to ensure proper stock levels without shortages or excess

.- Collaborate with suppliers to purchase quality ingredients at reasonable prices.

- Plan and place orders for necessary items to maintain efficient inventory management.

6. Marketing and Promotions

- Plan special events and promotions to attract customers and boost sales.

- Enhance the restaurant's online presence and engage with customers on social media.

- Develop advertising strategies to increase brand awareness.

7. Safety and Hygiene Management

- Ensure compliance with food safety and hygiene regulations

.- Assess and mitigate safety risks for employees and customers

.- Conduct regular health inspections to maintain cleanliness

As part of the Operational Risk team, you will assist in operational risk management, risk incident reporting and analysis, provide independent risk oversight, participate in Enterprise-wide risk framework and help drive the improvement of the control environment at Aleta Planet.

Key Responsibilities:

• Work closely with all functional teams to guide and exercise oversight on risk registers relating to operational risks, incident reporting, process gaps and controls analysis, and remediation efforts.

• Analysis - analyzing data from various systems, understanding system logic, investigating risk events and identifying root cause of incidents.

• Risk Monitoring - to provide support in risk monitoring activities and recurring communication with management and senior management stakeholders on observations and findings.

• Process Enhancements - participate in process enhancements initiatives and projects to optimize process flows and improve operational efficiencies.

• Promote awareness of operational risk management and support the maintenance of a healthy risk culture.

• Support projects and initiatives which may impact the Enterprise Risk framework for the organization.

• Participation in risk committee meetings and present materials and follow-up actions.

Required Qualifications:

•Minimum 2 years in risk management or experience in analytical roles at financial institutions, tech or fintech companies preferred.

• Bachelor's degree in Business, Accounting, Economics, Finance or related disciplines.

• Strong problem solving and analytical skills

• Proficient in Excel and Microsoft Office tools.

• Ability to segregate widely variant data and feedbacks into root cause issues and provide actionable feedback to other stakeholders.

• Excellent interpersonal and communication (written / verbal) skills, comfortable with providing training, presentation, managing multiple stakeholders and working as part of a team.

• Fresh graduates welcomed to apply if candidates demonstrates strong technical and communicational aptitudes.

Additional Attributes:

• Ability to work independently and as a team with all stakeholders.

• Strong sense of integrity and responsibility.

• Interest in the fintech industry and ability to work in a start-up environment.

• Basic understanding of digital payments, and end-to-end operational process flows.

• Excel macro-proficient / VBA skill is an added advantage.

• Oversee the Concierge team to ensure the highest quality of service experience to our tenants and guests while maintaining smooth operations.
• Lead and drive the team members to provide best in class service experiences everyday,
  consistently.
• Involved in operations and be accountable for the Concierge team’s service
  delivery, provides coaching and advisory to help team members deliver the expected
  service experience.
• Actively refine the service standards and SOPs; communicate and cascade to team
  members and our service partner to ensure they are adhered to.
• Manage performance of our service partner, be involved in selection and recruitment of
  new hires, conduct onboarding where required.
• Ensure counter coverage with review of in-house/outsourced team staggering rosters
• Support the building managers and other stakeholders e.g. asset management teams to
  meet tenants’ requests.
• Attend to special events e.g. VIP visits, service recovery incidents or escalated feedback.
• Actively curate and deliver training contents to constantly refresh the Concierge team on
  the SOPs, service best practices and other contents.
• Respond to customer feedback emails, collate feedback register on a monthly basis with
  recommendations on improvements.
• Manage department’s budget and process purchase requisition, invoices, procurement as
  and when required.
• Any other duties as assigned to support smooth operations and uplift of customer
  experience.

Job Requirements:

• Minimum 10 years of concierge, hospitality, or service related experience, with at least 3
  years supervisory experience in leading a team.
• Proven record of being a role model in delivering high standards of service, with accolades
  or recognition.

Interested candidates please send in your resume to:

Topaz Liang Huimin (CEI No. R1104500), email to: [email protected]

EA License No: 99C4599

We are looking for candidates who have experience in the retail industry. Applicants must have work experiene in a convenience store, mini-mart or supermarket/hypermart and/or educational background in retail studies at ITE/Polytechnic level. Successful candidates will lead a team of cashiers and store assistants to manage our 7-Eleven stores which are located in the city area. These stores are walking distance from MRT stations.

Job Summary

This role will be responsible for overseeing and managing a wide range of operational and administrative functions, including expatriate management, travel management, office operations, and vendor coordination. This role requires strong organizational skills, attention to detail, and the ability to work effectively with stakeholders across all levels. Familiarity with local regulations related to these functions is essential to ensure compliance and smooth operations.

Key Responsibilities:

Expatriate Management

• Liaise with vendors for temporary car rentals and accommodation for expatriates.
• Coordinate with housing agents and car dealers for permanent housing and vehicle purchases upon approval.
• Review tenancy agreements and ensure compliance with local laws and regulations.
• Work with the internal legal department to secure approvals and process necessary costs related to expatriate arrangements.

Travel Management

• Oversee travel arrangements and validate the accuracy of travel management reports.
• Ensure travel processes comply with company policies and relevant local regulations.
• Maintaining company travel policy.

Budget and Invoice Management

• Manage department budgets, ensuring accuracy and alignment with company goals.
• Process invoices and ensure adherence to internal financial processes.
• Tracking office expenditure.

Office Operations

• Supervise daily operations, including office maintenance, reception services, and vendor coordination.
• Oversee servicing and maintenance of office equipment, including security systems.
• Ensure compliance with local safety and building regulations for office operations.
• Ensure office renovation or office relocation are coordinated and approved before actual commencement.

Fixed Assets Management

• Maintain and oversee the tracking and management of fixed assets in compliance with company requirements.

Requirements

• Proven track record of managing multiple projects and operational functions, particularly in expatriate management, travel management, office operations, and vendor relationships. Previous experience in Asian MNC environment is highly desired.
• Strong familiarity with local regulations and compliance requirements related to tenancy, travel, office operations, and asset management.
• Strong organizational and problem-solving skills.
• Result-oriented with a focus on delivering outcomes.
• Excellent interpersonal and communication skills to engage stakeholders at various levels and build rapport.
• Detail-oriented and capable of managing budgets and financial processes effectively.
• A people-oriented mindset to foster collaboration and maintain positive working relationships.
• Ability to handle diverse responsibilities and adapt to dynamic work environments

As Assistant Operations Manager, you will manage a team of clinical staff, to ensure efficient operations, excellent customer service, successful regulatory compliance, continuous performance improvement, and effective fiscal management.

Responsibilities:

• Supervising staff and ensuring that they are performing their duties efficiently.

• Overseeing the day-to-day operations of the Clinic.

• Ensure safe and efficient patient flow.

• Lead or participate in programs aimed to improve process and workflow.

• Working with other teams to ensure the smooth functioning of the organisation.

• Identifying areas for improvement and implementing solutions.

• Collaborate with healthcare professionals to optimize workflows, enhance patient care processes and service quality

• Prepare and review policies, procedures and work instructions for clinical processes to facilitate patient safety and quality care.

Requirements:

• Degree in scientific discipline or health care preferred.
• Able to multi-task and work under a stressful environment.
• Good leadership skills.
• Computer skills including proficiency in use of Microsoft Office.
• Written and verbal communication skills including good command of English.
• Excellent organizational and problem solving skills.
• Effective time management skills and ability to manage competing priorities.

The Banquet Operations Manager oversee and manage the hosting of banquets to provide customers with an excellent experience. Their duties include consulting with Head Chefs, determining the number of wait staff, and planning the layout and setup of venues to the highest level of guest expectations. He or she will also ensure adherence to federal, state and local regulations concerning health, safety, and other compliance requirements, as well as brand standards and local policies and procedures. He or she will report directly to Director of Culinary & Beverage Operation and/or F&B Manager.

The job responsibilities include the following:

DUTIES AND RESPONSIBILITIES:

· Achievement of budgeted food sales, beverage sales and labour costs.

· Achieve maximum profitability and over-all success by controlling costs and quality of service.

· Participation and input towards F & B Marketing activities.

· Control of Banquet chinaware, cutlery, glassware, linen and equipment.

· Completion of function delivery sheets in an accurate and timely fashion.

· Preparation of forecast and actual budget function sheets.

· Completion of weekly staffing and manpower scheduling.

· Supervise and co-ordinate daily operation of meeting/banquet set-ups and service.

· Maintaining the Hotel Bar control policies and completion of necessary forms.

· Follow proper purchasing and requisitioning procedures.

· Maintain records for inventory, labour cost, food cost etc.

· To assist in menu planning and pricing.

· Development and maintenance of all department manual & control procedures.

· Provides labour costing information where necessary.

· Staff training and development.

Requirements

The candidate should possess the following:

· Diploma in Food and Beverage, Hotel Operations or other related fields, with at least 2 years of related and managerial experience

· Experience in Hotel F&B Operations; Banquet Operations Experience.

· Experience in menu planning and menu engineering

· Excellent spoken and written English

· Strong interpersonal skills and communication skills, and experience in managing large complex teams

· Creative food and beverage professional with a can-do attitude and always keen to elevate and redefine the food and beverage offerings under his or her charge

· Confident and meticulous

· Ability to work independently and in teams

· Excellent time management and organisational skills

· Excellent analytical and mathematical skills

· Well versed in food and beverage, financial, profit and loss and reporting.

· Well versed in use of Microsoft Word, PowerPoint and Excel

· May be required to work nights, weekends, and/or holidays, depending on business requirements

Job Summary:

We are seeking a highly motivated and results-driven Relationship Manager to join our lending team. The successful candidate will be responsible for generating new business leads, building relationships with clients, and closing deals to achieve sales targets. The ideal candidate will have excellent communication skills, a strong understanding of the lending industry, and the ability to work in a fast-paced environment. Your role will be crucial in driving the growth of our lending business and ensuring a high level of customer satisfaction.

Reports to: Sales Manager or Team Lead.

Key Responsibilities:

• Lead Generation: Identify and generate new business leads through various channels, including referrals, networking, and cold calling.
• Client Relationship Management: Build and maintain strong, long-lasting relationships with clients, including small business owners, entrepreneurs, and individual borrowers.
• Needs Assessment: Conduct thorough needs assessments to understand clients' financial situations, goals, and challenges.
• Product Presentation: Present and explain loan products and solutions to clients, clearly outlining the benefits and features of each option.
• Negotiation: Negotiate loan terms and conditions to meet clients' needs while ensuring compliance with company policies and industry regulations. Strive to close deals that are favorable for both the client and the company.
• Sales Targets: Meet or exceed monthly sales targets and performance metrics.
• Industry Awareness: Stay up-to-date on industry trends, market conditions, and competitor activity.
• Internal Collaboration: Work closely with internal teams, such as underwriting and operations, to ensure a smooth and efficient loan processing experience.
• Record Keeping: Maintain accurate and up-to-date records of sales activities, client interactions, and loan performance.

Requirements:

• Candidate must possess at least Diploma or equivalent; (in Business, Finance, Economics, or a related field is preferred)
• 2-3 years of sales experience in the lending industry (commercial banking / SME lending) or related field.
• Strong understanding of loan products, including terms, conditions and regulations.
• Excellent communication, negotiation and interpersonal skills.
• Ability to work in a fast-paced environment and meet monthly sales target.
• Strong problem-solving and analytical skills.
• Proficiency in CRM software and Microsoft Office.

Performance Metrics:

• Sales revenue growth
• Number of new clients acquired
• Loan volume and quality
• Customer satisfaction ratings
• Sales activity metrics (e.g., calls made, meetings held)

Work Environment:

• Office-based role with frequent client meetings and travel (as required)
• Collaborative team environment with regular sales meetings and training sessions
• Access to industry-leading technology and sales tools.

Other benefits:

• Attractive Performance bonus
• Medical benefits included

Our client is a well-established international bank and has a strong presence in Asia. They are recruiting for Premier Relationship Managers to expand their business.

about the job

• Contribute to the bottom-line of Premier Banking through the accomplishment of profit and growth targets.
• Manage the relationships with new and existing High Net Worth clients through professional consultative financial analysis.
• Required to execute good customer service while reaching to the database provided by the bank.
• To identify suitable financial solutions offered by the bank to meet client's financial goals.
• Ensuring all transactions are strictly compliant with audit and statutory guidelines

skills and experience required

• Minimum local diploma in any discipline.
• Minimum 3 years of retail banking experience will be advantageous.
• Strong knowledge of investment and insurance products.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Our client is a leading international bank specializing in private wealth management offering tailored investment solutions and personalized financial services to high net worth individuals.

about the job

• Assist in managing client relationships and handling administrative tasks to ensure efficient transaction processing and client service.
• Gain a thorough knowledge of the bank's products and services to help RMs deliver tailored financial solutions.
• Handle account openings, transactions, and investment orders accurately and promptly.
• Address client inquiries professionally and identify opportunities to strengthen client relationships.
• Work with Operations, Compliance, Legal and Product teams to ensure smooth service delivery and regulatory compliance.
• Perform client due diligence, maintain accurate records, assist with portfolio reviews and provide market insights to enhance client portfolios.

skills and experience required

• Bachelor's degree in Finance / Business / related field.
• At least 3 years of relevant experience in private banking and/or wealth management.
• Proficiency in Mandarin (spoken and written) to communicate effectively with Mandarin-speaking clients across the ASEAN region.
• Proven ability to build and maintain strong client relationships with excellent communication and interpersonal skills.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
• Develop, implement, and maintain quality assurance protocols
• Establish operational plans for the business function.
• Facilitate innovation and lead managers to manage change.
• Help with the innovation process within the organization.
• Lead managers to develop organizational and governance strategies.
• Manage compliance with food and beverage hygiene policies and procedures.
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Ensure that operational activities remain on time and within budget
• Track staffing requirements, hiring new employees as needed
• Oversee accounts payable and accounts receivable departments
• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional teams to improve proprietary tools and systems
• Work closely with legal and safety departments to ensure that activities remain compliant
• Oversee materials and inventory
• Conduct budget reviews and report cost plans to upper management

Requirement:

• 3 and more years of proven success in an operations management role (preferred in F&B/ Hospitality Industry)
• Strong skills in development and oversight
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes
• Knowledge of business productivity software and an aptitude for learning new applications

GOODWOOD PARK HOTEL SINGAPORE

One of Singapore’s most established Heritage Hotel and strategically located at Scotts Road, the Goodwood Park Hotel has celebrated its timeless elegance, legendary hospitality, and tradition of excellence. We are committed to building a high-performing team that is thoroughly engaged in achieving service excellence to exceed our guests' expectations.

To continue the legacy of Goodwood Park, we are looking for dynamic and committed candidates to join our Information Technology (IT) Department.

Reporting to the Director of Finance, your job responsibilities include, but not limited to:-

· Responsible for the development and management of the entire IT infrastructure in the Hotel.

· Review and enhance IT procedures, licensing and security policies,

· Participate in vendor selections, reviews and performance management of suppliers.

· Work with internal cross-functional teams on IT process enhancements and new project requirements.

· Provide technical IT leadership and overseeing support, maintenance, changes and upgrades to the relevant IT applications and solutions.

· Responsible for the performance and staff development in the IT department.

· Perform any other duties as many be assigned from time to time by the Management.

Requirements:

· Minimum Diploma or Degree in Computer Studies/Information Systems

· Minimum 5 years of IT experience in the hotel industry

· Hands-on knowledge in hotel business applications such as Opera PMS, S&C, Materials Control, SAP and POS

· A self-driven and strong team player with the ability to work independently

· Meticulous and organised

· Strong project and time management skills

· Possess good interpersonal and communication skills

Role Summary

The Operating Manager is responsible for overseeing the day-to-day operations of the business to ensure the smooth and efficient running of all departments. This role involves managing staff, ensuring high levels of customer service, maintaining operational standards, and overseeing financial performance. The Operating Manager will also be responsible for ensuring compliance with health and safety regulations, managing inventory and supplies, and driving marketing and promotional efforts to optimize operational performance.

Key Responsibilities

1. Staff Management:

• Provide leadership and support to ensure staff productivity and morale.
• Conduct performance evaluations and provide feedback for employee growth and development.

2. Customer Service:

• Ensure excellent customer service standards are met consistently.
• Monitor customer satisfaction and implement strategies for improvement.

3. Quality Control:

• Develop and enforce quality control procedures to ensure products and services meet company standards.
• Conduct regular inspections and audits to identify areas for improvement.

4. Financial Management:

• Oversee budgets, financial reporting, and profitability analysis.
• Monitor and manage operational costs and expenses.
• Ensure adherence to financial targets and business performance goals.

5. Inventory and Supplies Management:

• Ensure adequate inventory levels are maintained, avoiding overstocking or stockouts.
• Monitor inventory turnover rates and adjust purchasing strategies accordingly.

6. Health and Safety Compliance:

• Ensure all operational activities comply with health, safety, and environmental regulations.
• Conduct regular safety audits and implement corrective actions.

7. Marketing and Promotion:

• Monitor the effectiveness of marketing campaigns and adjust as needed.
• Develop community outreach and customer engagement strategies to increase brand visibility.
• Track customer trends and feedback to help shape future marketing initiatives.

8. Operational Efficiency:

• Streamline processes to improve operational workflow and reduce inefficiencies.
• Implement and monitor key performance indicators (KPIs) for operational success.
• Identify and recommend areas for operational improvements and innovation.

Requirements

1. Education & Experience:

• Bachelor’s degree in Business Administration, Operations Management, or a related field (preferred).
• Proven experience (2-5 years) in operations management, preferably in a similar industry.
• Strong leadership and team management skills.

2. Skills & Competencies:

• Excellent communication, organizational, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of financial management, budgeting, and cost control.

3. Other Qualifications:

• Understanding of health and safety regulations and compliance.
• Ability to work under pressure and meet deadlines.
• Flexibility to adapt to changing operational demands.

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
• Develop, implement, and maintain quality assurance protocols
• Establish operational plans for the business function.
• Facilitate innovation and lead managers to manage change.
• Help with the innovation process within the organization.
• Lead managers to develop organizational and governance strategies.
• Manage compliance with food and beverage hygiene policies and procedures.
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Ensure that operational activities remain on time and within budget
• Track staffing requirements, hiring new employees as needed
• Oversee accounts payable and accounts receivable departments
• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional teams to improve proprietary tools and systems
• Work closely with legal and safety departments to ensure that activities remain compliant
• Oversee materials and inventory
• Conduct budget reviews and report cost plans to upper managemen

Job Description

Responsible for all operational aspects of the hotel including proper discipline in all departments to ensure all our guests are getting the best service at all times.

KEY RESPONSIBILITIES:

• Be aware at all times as to the condition of the house, particularly relating to the number of rooms available and occupied and ensure this information is current and accurate.

• Observing and directing personnel when necessary on the following:

- Allocating and processing of guest rooms

- Meeting and escorting VIP guests

- Giving general information, assistance to guests

• Monitoring of D/M Log Books for special requests, instructions and information recorded and action taken or to be taken.

• Conduct Room Inspections with particular emphasis on cleanliness and standard set up.

• Carry out site inspection of other hotel areas regularly.

• Liaise regularly with Housekeeping Department regarding all special requests, full house situations and for general problem solving.

• Effectively handle all guest complaints with tact and diplomacy.

• Manage and maximize occupancy, revenue and average rate while maintaining high service standards via the upselling programs within the department.

• Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures.

• Ensure compliance with legislated health and safety requirements within the workplace and be familiar with the emergency procedures on fire prevention, fire drill, guest accidents, associate accidents, bomb threat suspicious parcel, procedures on serious crime occurrence, death of a guest, stalled elevators, power failure and any other emergencies.

• To perform any other task or duties assigned
• Build short and mid-term strategies for categories and take ownership of executing.
• Continuously monitor core KPIs, including sales, profit, , and market share, adapting strategy when necessary to achieve goals.
• Analyze market, consumer, and competitor trends to identify gaps and opportunities to drive category growth
• Lead on -market strategy and new product launches, working closely with subsidiaries to ensure full readiness and excellence in execution

Requirement:

• Relevant experience in product marketing, with strong preference for consumer electronics experience
• Demonstrated experience in market analysis and product strategy development
• Experience coordinating product launches and go-to-market in multiple geographie
• Excellent analytical skills and excel capabilities
• Good stakeholder management and collaborative
• Good communication and presentation skills
• Experienced producing polished reports in PowerPoint
• Ability to work in a fast paced environment
• Must be able to work night shift or split shift
• Must be able to work extra hours or weekend if needed

Reporting to the Executive Assistant Manager, the incumbent will be responsible to:

• Oversee all housekeeping and laundry operations.
• Establish and implement effective administrative and operational systems for the department to maintain a well-organised team of staff and ensure a clean hotel
• Operate within departmental budgets by effectively planning and controlling capital expenditure, budget, and expenses to maintain the department’s Profit & Loss (P&L).
• Coordinate and supervise outsourced projects and contracts.
• Inspect guest rooms, public areas, garden, landscape and back-of-house areas.
• Regularly inspect all fixtures, fittings, and appliances to ensure compliance with standards and take necessary action to maintain standards.
• Evaluate Guest Satisfactions and monitor trends to drive continuous improvement.
• Supervise staff evaluation exercise.
• Monitor the grooming, standards and performance of all team members.
• Oversee department’s recruitment and training needs.
• Supervise department’s inventory and ordering processes.
• Administer write-offs and handle new purchases.
• Investigate complaints and take corrective action.
• Competent in property management systems.
• Any other duties as assigned.

Requirements:-

• Diploma In Hotel Management or equivalent
• Minimum 5 years of experience in a similar capacity in a hotel or in a similar managerial role.
• Possess strong training, leadership and people management skills.