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We are looking to hire a motivated and team player to join our family as Cafe Supervisor.

Job scope includes (and is not limited to):

- in charge of stock take and ordering

- training of new servers

- oversee day-to-day cafe operation

- table service; manage complaints

- cashiering

- oversee cleanliness and order of cafe

- preparation of coffee, other beverages and desserts

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- Flexible timing, available to work weekends

- Shift work available

- Meals provided

- Cafe is 8 mins walk from Farrer Park MRT, Lavender MRT, Jalan Besar MRT stations.

This position is part of the Rooms Management Team and reports to the Front Office Manager. This position will be managing the overall guests’ experience overlooking and with direct responsibility of Guest Experience and Concierge. He/She will have to ensure that the highest levels of hospitality and service are provided with respect at every conceivable touchpoint and from pre-arrival, arrival, stay-over, departure and post-departure experiences within the hotel. The experience provided by the team in his/her subordination will be the first and last impression of the Hotel.

Responsibilities

• Assist Guest Experience Manager and handles the tracking of service issues.
• Responsible for recognition and engagement of our most valuable guests through delivery of the highest quality stay experience. • He/she manages and coordinates all aspects of guests’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanism.
• Review Revinate performance and guest feedback daily, identifying trends and areas for improvement on a regular basis and share with relevant stakeholders (at a minimum once a week).
• Set Revinate goals and regularly compare and communicate variances.
• Investigate root causes of repetitive trending issues and recommend and support implementation of resolutions.
• Lead and develop a team of departmental Guest Experience Champions within the hotel to conduct deep dives/self-assessments and identify improvement opportunities and solutions.
• Establish Guest Experiences work groups and committees and co-chair monthly Guest Experience leadership team meetings.
• Work with HR Training Manager in planning and preparing operational guest service training programs. Work with and support Front Office, Housekeeping, & F&B Departmental trainers in training programs.
• He/she directs, implements and evaluates quality of products and services provided to guests.
• Work with Loyalty Program Team to make certain that there is an effective communication and delivery of My Millennium benefits program.
• Analyse, recommend and implement improvement initiatives and innovation.

Qualifications/Experience

• Diploma in Hospitality/Hotel Management
• 5 years of operational experience in a luxury hotel preferred Advanced knowledge and use of Opera PMS

Key Competencies

• Ability to inspire associates to perform their work scope with a high level of quality and integrity Ability to manage projects strategically, while being hands-on and detail-oriented, acting as a catalyst for making things happens Coordinate, communicate and get buy-in from the different stakeholders at various levels Ability to create and lead a guest-centric culture at the property Act as a role-model and inspire behavioral change Be able to lead and foster innovation, appreciate technology and utilize to simplify systems/processes

Responsibilities:

* Coordinating daily management operations

* Delivering superior food and beverage service and maximizing customer satisfaction

* Responding efficiently and accurately to restaurant customer complaints

* Organize and supervise shifts

* Appraise staff performance and provide feedback to improve productivity

* Estimate future needs for goods, kitchen utensils and cleaning products

* Able to work night shift

Requirements：

* Proven work experience or similar role

* Proven customer service experience as a manager

* Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

* Strong leadership, motivational and people skills

* Acute financial management skills

Job Description

• Industry/ Organization Type: Engineering Service Provider
• Position Title: Analyzer System Technical Engineer/ Manager (Proposal/Bid)
• Working Location: West – Bukit Batok
• Working Hours: 5 days (Mon-Fri: 8.30 am - 5.30 pm)
• Salary Package: Up to SGD 7000 + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Act as a principal interface between Project BU and Sales BU upon receipt of request For Quotation (RFQ) from the Sales team.
• Prepare technical and commercial proposal for analyzer system, including all necessary documents (deviation list, drawings, spare parts list, project schedule, project organization chart, sub-vendor list, etc.) as requested in Material Requisition.
• Prepare preliminary design and costing on Analyzer System, not limited to Sample Handling System, Analyzers, and Racks/Cabinets/Shelters with support from the engineering team.
• Prepare and submit technical bid evaluation and revised proposal until all technical aspects are clarified with clients.
• Update the Sales Manager on the progress & status of quotations.
• Attend technical clarification meetings or kick-off meetings before/after the award, wherever possible.
• Attend commercial negotiations with clients together with the Sales team whenever required.
• Hand over awarded projects to the Project Business Unit with compilation of all required documentation.
• Implementation of engineering process with best practices, standards, tools, policies, procedures, templates and other shared documentation available from the Company.
• Source and evaluate new products, i.e. analyzers, sample system components, etc.
• Lead engineering & proposal team within territory, inclusive of workload distribution, managing performance, coaching, and mentoring/training new/junior staff within the department.
• Support international projects through other company offices as and when required.
• Maintain confidentiality of any information that is classified as Confidential.
• Decision-making in line with operating procedures and company objectives.
• Assume leadership and management of engineering & proposal team members assigned and develop them into proficient individual/team members.
• Ensure timely and appropriate generation, collection, dissemination, storage, and ultimate disposition of information.
• Ensure the integrity of the proposal and engineering documentation archives in accordance with the Company Procedure.
• Provide assistance to support assembly work during the production stage.
• Provide assistance to support the Service Team in the organization during testing or site service.
• Supervise Document Controller in the preparation of final and As-built documentation, Operation and Maintenance Manual, and Manufacturer Data Records.
• Conduct post-project reviews.
• Implementation and maintenance of the lessons learned process.
• Ensure focus on understanding customer needs and solving customer problems to improve customer satisfaction.
• Provide sales support on both engineering and commercial issues for system projects.
• Ensure accurate and competitive cost estimation for major systems project pursuit.
• Provide assistance for involvement in the bid process.

APPLY NOW!!!

• Min. Diploma from Instrument/Electrical/Chemical Engineering or equivalent
• Min. 3 years of relevant working experience in a similar industry
• Knowledge of Oil & Gas, Petroleum, or Chemical Industries would be preferred

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65694 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694