Responsibilities
· Liaise and maintain good relationships with Clients and various stakeholders
· To closely follow up and update regularly with Operations Manager/ Management Representative
· Follow-up closely and update regularly on pest control, in-house technicians, customer service officers on feedbacks to all stakeholders
· Oversee and manage a housekeeping operations, ensure site supervisors maintain good housekeeping standards
· Promote team work, quality service within the team to provide service beyond expectations
· To coordinate with Site Supervisors, Clients and all stakeholders to ensure quality service delivery
· Attend to any VIPs stay, ensure team on-site has done necessary preparation. Assist on checking of the standards before handover of unit
· Attend to multiple clients feedback promptly and amicably via;
o Email/ Phone/ Whatsapp/ On Site
· Planning and scheduling and review on daily contractual requirements/ periodic cleaning/ employees schedules (Overtimes/Off Days/ Annual Leaves)
· Ensure all resort rooms are cared for and inspected according to standards
· Manage and account of Stock
o Assets – both company and client
o Chemicals
o Linens
o Materials
· Required to organise, plan, implement inventory activities – with Client and Site Supervisors
· Required to liaise with front office department on occupancies and rooms statuses
· Assist on liaising with external Laundry Vendors to improve quality service delivery
· Monthly stock and follow up with Client on asset inventory, linens and submit montly report
· Schedule and ensure periodic works are performed
· Ensure follow-up is done for any pest/ vermins spotted are reported to both Client and Pest control provider
· Required to review ISO standards of clients and periodically update on work flow and prepare necessary documents to request for change
· Support in preparing daily operational reports that is required by Client
· Assist in development and review of operations plan to improve work flow, service delivery, type of materials used to increase productivity
· Implement maintenance schedules for tools and equipments
· Deal with reasonable complaints / requests with professionalism and patience
· Any other duties assigned by the management
Job Requirement:
· At least 4 years of relevant working experience with housekeeping background, facilities and technical knowledge
· Prefer previous experience as an operations executive (Rooms) in the hospitality sector such as hotels, resorts and country clubs
· Experience in ISO compliance or audit is preferred
· Able to handle multiple responsibilities in a fast-paced environment and pressure
· Proficient in Microsoft Office and HRS system
· Time management and meticulous with minimal supervision
· Adaptability and ability to lead the team
· Must be able to work on rotating shift, weekend and public holidays
· Required to manage multiple sites and create improvements on the various functions within the sites
