Total 1,675 customer experience manager job vacancies in Others category in Changi Road, Singapore

User Experience Management Consultant

Requirements:

• Degree in IT, Management, Psychology, Data Analysis or equivalent
• Minimum 3-5 years of relevant experience
• Understanding of Experience Management concept (CX / DT background is a plus)
• Basic knowledge on XM tools (preferable Qualtrics)
• Research and need analysis capability
• Customer / Partner Journey mapping, Customer segmentation and personas creation
• Service blueprint design
• Collect and coordinate data (rules, survey standards, metrics selection)
• Analytical approaches, reporting and create dashboard
• Implement, roll out and communicate XM as per XM framework (from Nang)
• Candidates can be not fully IT background. Psychology and Data Analyst background are possible.
• Prefer candidates who are skilled in business case calculation, business analysts.
• Excellent communication and interpersonal skills

Interested applicants please forward your updated profile to [email protected]

Job description

• Excellent presentation, communication, writing and organization skills;

• Solid understanding of visual and interaction design theories, tools and best practices;

• Ensure high visual/interaction quality throughout design, implementation to release;

• Apply customer needs and business goals to design holistic thinking process;

• Work closely with design counterparts to align design strategies and maintain consistency across all platforms/screens Expertise in Adobe and Sketch’s design applications.

Job Requirement

• Educational background in HCI, Visual Communication, Interaction Design, Graphic Design or related fields;

• Proven track record of creating simple, useful and delightful experience for international digital products, preferably e-commerce;

• Extensive experience in designing for web and app;

• Attention to detail; hold high standard for craftsmanship;

• Strong design thinking and passionate about creating UX driven solutions;

• Ability to work across different cultures under tight deadlines.

Customer Service Manager (Air Freight)

Job Duties

• Handling full operations on Air or Ocean freight’s import/export shipments
• Work closely with customers and agents for air freight or sea freight operations
• Coordinate with customer service team and sales team in providing the contractor’s cost for trucking/shipping liners/airliners etc.
• Assist in the preparation of Pricing & Quotations
• Assist sales team with operations and quotations and complete documentations including billing invoice
• Complete documentations and operations on Air & Ocean freight. Such as permit application, shipment data, billing and other operations

Job Requirements

• Min GCE “O” Level or Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Minimum 3 to 5 years of relevant experience in freight forwarding
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

- conduct daily briefings to company staff

- arrange for monthly events

- in charge of roster deployment for staff

- rapport with existing and walk in customers

- provide the profit and loss report

- conduct trainings to in house staff

- ordering and purchasing of shop necessities

- sourcing for new artistes

Roles & Responsibilities

Restaurant Captains will be hired to provide the core service of the restaurant’s product. These individuals are responsible for delivering the guests’ experience on a day-to-day basis.

DUTIES & RESPONSIBILITIES

Duties

1. Provide friendly, excellent and professional service to all guests.

2. Responsible for handling food and beverage orders and serving guests.

3. Assist fellow Team Members to perform preparation and setting up in the restaurants for service.

4. Check that all amenities and utensils are properly stocked and inspected.

5. Assist guests on their respective requests and deliver based on their ability.

6. Possess knowledge to upsell, well-versed in all aspects of the menu.

7. Support Restaurant Manager in achieving all goals and Key Performance Objective.

Responsibilities:

1. Ability to upsell, promote and ensure that the guest is enjoying their dining experience.

2. Ability to charm guests with his/her knowledge of the food & beverage products in a friendly and approachable manner.

3. Ability to explain the food menu in terms of preparation methods, ingredients used, portion size and presentation.

4. General knowledge about food allergies, dietary restriction, common brand of beverages to ensure smooth recommendation to gusts.

5. Ability to read the different types of guests and dining clientele.

6. Ability to mold his/her service output to suit the type of clientele that he/she is serving at the table.

7. Maintain the utmost cleanliness and hygiene standards in the restaurant.

Skills, Qualifications & Experience

1. Hardworking, motivated, serious, team player and passionate about food, beverage and service

2. Possess a well-groomed, clean and professional appearance

3. Prior exposure to leadership training programs preferred, a combination of practical experience and education will be considered as an alternative

We are looking for a friendly, dynamic, and customer-oriented individual to join our vibrant team. If you're passionate about delivering excellent service, creating a welcoming atmosphere, and supporting our community of entrepreneurs, freelancers, and professionals, this could be the perfect role for you!

Key Responsibilities:

• Serve as the first point of contact for all guests and members, ensuring a warm and welcoming environment.

• Handle inbound inquiries, providing accurate information and directing them to the appropriate departments.

• Maintain a high level of professionalism while providing exceptional customer service in a fast-paced environment.

• Monitor and maintain the reception area, ensuring it is clean, organized, and well-stocked with necessary supplies.

• Process administrative tasks including membership registrations, invoicing, and handling payments.

• Support community engagement by coordinating member events, activities, and networking opportunities.

• Collaborate with the operations team to ensure smooth day-to-day operations of the coworking space.

Requirements:

• Bachelor's Degree or Diploma in any field.

• Good verbal and written communication skills.

• Friendly, approachable, and proactive attitude with a passion for helping others.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment.

• Ability to multitask, prioritize, and work efficiently under pressure.

• Attention to detail and problem-solving skills.

• Relevant experience in operations management or leasing roles preferred.

• Ability to work independently.

Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability.

Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.

Ensure high levels of customers satisfaction through excellent service.

Complete company administration and ensure compliance with policies and procedures.

Maintain outstanding store condition and visual merchandising standards.

Conduct personnel performance appraisals to assess training needs and build career.

Staff work arrangement.

Daily company management.

Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability.

Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.

Ensure high levels of customers satisfaction through excellent service.

Complete company administration and ensure compliance with policies and procedures.

Maintain outstanding store condition and visual merchandising standards.

Conduct personnel performance appraisals to assess training needs and build career.

Staff work arrangement.

Daily company management.

· Ensuring that all security staff are trained on policies and procedures including conflict resolution techniques

· Maintaining good relationships with local law enforcement agencies to ensure they can be called upon in case of an emergency

· Interviewing potential employees to determine whether they have the right qualifications and experience for the job

· Ensuring that nightclub security personnel are trained in conflict resolution methods and laws regarding the use of force

· Overseeing the financial operations of the nightclub to ensure compliance with industry standards

· Determining the number of employees needed to run the business efficiently and effectively

· Coordinating the entertainment schedule with the DJ and other staff members, such as security guards or event coordinators

· Overseeing the hiring process for new employees to ensure that they meet all requirements

· Discussing any concerns patrons might have with security staff and resolving issues if possible

Job Title : GST Assistant Manager / Manager (Account Department)

As a GST Assistant Manager, you will oversee and manage Goods and Services Tax (GST) compliance, ensuring timely and accurate filings in accordance with regulatory requirements. Your responsibilities will include preparing and reviewing GST returns, reconciling tax data, addressing audits and notices, and advising on GST implications for business transactions. You will collaborate with cross-functional teams to ensure alignment with financial and legal standards while staying updated on evolving tax laws. The role demands strong analytical skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment.

Responsibilities:

• Oversee and ensure the smooth running of GST team.
• Review GST Report.
• Review the accuracy of the tax schemes and the supporting documents of the transactions.
• Review Compilation of GST Report.
• E-filing of GST Return quarterly.
• Conduct GST training.
• Attend to customer’s query of GST compliance issues.
• Liaise with GST consultant.
• In-charge of GST schemes renewal and preparation of ASK and schedules for audit.
• Other responsibilities assigned by the Account Manager.

Requirements:

• Tax / GST field experience of 2-4 years.
• Able to demonstrate leadership skills.
• Self-motivated and able to work in the team spirits. Eager to learn and inquisitive by nature.
• Able to multitask and meet IRAS required deadlines.
• Proficient in Microsoft office (excel, words, powerpoint, outlook).

• Team Leadership: Provide direction, motivation, and support to the team to achieve organizational goals.
• Goal Setting: Set clear objectives for the team, aligning them with broader company goals.
• Strategic Planning: Develop and implement strategies to improve efficiency, productivity, and performance.
• Decision-Making: Make key decisions that impact team operations and overall business outcomes.
• Resource Management: Allocate and manage resources (budget, tools, personnel) to ensure optimal output.
• Team Development: Train, mentor, and support employees’ professional development to foster growth and skill improvement.
• Performance Evaluation: Conduct regular performance reviews, providing feedback and setting goals for improvement.
• Conflict Resolution: Address and resolve conflicts within the team or between departments to maintain harmony and productivity.
• Communication: Facilitate effective communication within the team and with upper management, ensuring everyone is informed.

Purpose:

The Manager / Senior Manager, Tax Advisory works with the tax team to provide tax advisory services to a mixed portfolio of corporate and individual clients.

Core Responsibilities:

• Advise clients on Singapore corporate tax issues which include cross-border restructuring, tax treaties, withholding tax, permanent establishment issues, BEPS 2.0 Pillar Two matters, tax due diligence, acquisition tax structuring, and drafting tax advisory memos to a mix of corporate clients across industries.
• Identify tax planning opportunities
• Provide technical training
• Mentor and manage junior staff

Tasks / Duties:

• Manage the delivery of tax advisory services
• Advise client on restructuring exercise and cross-border transactions
• Assist clients with the application for income tax advance ruling, tax exemption, etc.
• Work with Head of Delivery to identify business development opportunities
• Identify and follow up on opportunities to grow tax advisory services
• Support tax compliance team in relation to tax advisory matters
• Conduct seminars on corporate tax topics for clients and within the firm
• Build relationships and communicates effectively in order to positively influence to the tax team.
• Work effectively in diverse teams within a highly inclusive team culture where everyone is supported, respected and recognised for their contribution
• Provide clients with tax efficient solutions which take into consideration sound knowledge of our clients’ businesses

JOB ROLE

1) Handle all clerical and administrative matters for Customer Service Department, including data entry.

2) Work closely with Production Control and Warehouse teams to manage order delivery on-time in full.

3) Liaise with freight forwarder for shipment and prepare shipping documents.

4) Communicate with customer on their purchase orders and delivery arrangements.

5) Any other ad-hoc duties that may be assigned from time to time.

Key Responsibilities

• Review tender specifications, contract terms, and project requirements to develop comprehensive tender proposals.
• Coordinate with internal teams and stakeholders to gather required information and align submissions with company capabilities.
• Develop and maintain a detailed schedule to manage multiple tenders efficiently.
• Analyze and interpret technical and commercial requirements to ensure compliance.
• Conduct risk assessments and identify potential challenges for each tender.
• Prepare competitive cost estimates and support pricing strategies.
• Lead and oversee the preparation of tender documentation, ensuring accuracy and professionalism.
• Negotiate and liaise with clients, contractors, and suppliers as necessary.
• Provide regular updates and reports on tender progress to senior management.

Requirements

• Proven experience in tender management, specifically in the electrical trade.
• Strong understanding of electrical systems, technical specifications, and project requirements.
• Exceptional organizational skills, with the ability to manage multiple tenders simultaneously.
• Excellent attention to detail and the ability to meet tight deadlines.
• Strong communication and negotiation skills.
• Proficiency in MS Office and tender management tools.

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

We are seeking a highly skilled Contract Manager with an in-depth understanding of marine construction processes, industry standards, and regulatory requirements, including contract law and legal principles. The ideal candidate will play a crucial role in reviewing, negotiating, drafting, and managing contracts, ensuring compliance with company policies, legal standards, and industry best practices.

Key Responsibilities:

• Draft, review, and negotiate contracts for marine construction projects, ensuring terms and conditions align with company objectives and industry standards.
• Ensure all contracts comply with relevant legal and regulatory requirements.
• Identify and mitigate risks associated with contractual terms and obligations.
• Work closely with project managers, engineers, clients, and subcontractors to ensure project goals are achieved within contractual frameworks.
• Provide expert advice on contract interpretation and enforcement.
• Monitor project budgets and expenditures, ensuring alignment with contract terms.
• Conduct periodic evaluations of contract performance, identifying areas for improvement.
• Liaise with legal teams to address disputes, claims, and contract-related conflicts.
• Draft correspondence for claims such as extensions of time or variation orders.
• Maintain detailed records of all contracts and associated activities.
• Prepare regular reports on contract status, risks, and compliance issues for senior management.

Qualifications:

• Proven track record in managing contracts for large-scale projects.
• Strong knowledge of contract law, legal principles, and regulatory requirements in the marine construction industry.
• Proficiency in contract review, drafting, and negotiation.
• Exceptional analytical skills to evaluate complex contract terms and identify potential risks.
• Meticulous attention to detail and organizational skills.
• Excellent communication and interpersonal skills to build strong relationships with internal and external stakeholders.
• High level of professionalism, integrity, and ethical conduct.

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

KTV Lounge & Nightclub (Work late hours)

1. Applicant must at least have more than 3 years of stage performing

2. Participate in all stage performances

3. Train & guide the stage crew to improve on their performances

4. Schedule and selection of performing artiste for specfic event's performances

5. Ensure all stage crew is presentable on stage

6. Work closely with the Performing Artiste Manager & Floor Manager in all areas

The Revenue Manager leads the revenue strategy for the Worldwide Hotels portfolio, leveraging advanced data analysis, market intelligence, and strategic planning. This role drives revenue growth by optimizing pricing, inventory, and distribution strategies across all channels.

KEY KPI’s

• KPI 1: Lead the identification and resolution of revenue challenges affecting the RevPAR Index for the Worldwide Hotel portfolio, ensuring strategies are promptly adjusted.
• KPI 2: Provides reports and market intelligence through close monitoring of competitors performance, strategies and pricing structures to Revenue Leadership to assist in creating detailed forecasts on a daily, weekly and monthly basis.
• KPI 3: Analyse and optimise distribution channel performance to maximize revenue opportunities, ensuring full optimisation for Direct channels, GDS, OTAs, and other key channels.

SPECIFIC DUTIES & RESPONSIBILITIES

Revenue Analysis & Data Management

• Maximize revenue potential and ensure proactive and accurate maintenance and management of all systems including but not limit to Opera Cloud, Channel Manager, Revenue Management System
• Lead the WWH Revenue team in preparing necessary documents, reports, and presentation for departmental, weekly revenue meeting, monthly reporting and quarterly review.
• Ensure that all necessary reports are maintained and systematically analysed, including but not limited to: STR, Market Segment Analysis, Source Contribution, Internet Production, Pickup and Pace by Segment, Ancillary Fees Contribution and Room Type Statistics.
• Compiles information, analyses and monitors actual sales against projected sales. Extracts and analyses data to draw viable/actionable business conclusions.
• Generate detailed reports and presentations, providing actionable recommendations that align with the overall revenue strategy.
• Drive revenue initiatives across the organization, mentor junior associate, and lead cross-functional teams to execute revenue strategies.
• Challenge existing processes and systems, seeking innovative solutions to drive revenue, enhance value, and improve operational efficiency.
• Manage escalations for technical issues related to reservations, revenue management systems, and property management systems, coordinating with support teams for resolution.

Job Requirement

• Degree in Hospitality, Business, or a related field from a recognized institution with 4-5 years of progressive experience in revenue management within the hotel industry.
• Extensive knowledge of revenue management systems and distribution tools such as Opera Cloud, RMS, and advanced BI tools. Proficiency in Excel, PowerPoint, and data analysis tools.
• Demonstrated expertise in strategic planning, data analysis, and problem-solving. Ability to translate complex data into actionable business strategies.
• Strong leadership skills with the ability to guide teams, communicate effectively, and drive results across departments. High levels of flexibility and a proactive approach to identifying and implementing revenue-generating opportunities.
• Strong team playing skills and act with utmost integrity.

Job Scope:

• To manage day-to-day operations. Oversee the dorm compound and inventory to be in good condition at all times. i.e General cleanliness, building maintenance, handle resident complains.
• Conduct regular checks on the team to ensure good standards of customer service and quality of work.
• Conduct patrols to maintain order and enforce dormitory rules.
• Communicate with dormitory residents, deal with behavioural or security issues.
• Facility management.
• Proactive in identifying problems and coming up with solutions.
• Arrange for maintenance and repairs with in house maintenance team. Proper follow up and reports.
• Able to deal with security incidents.

• Requirements:
• Proficient in English
• Minimum 2 year experience working in dormitory management or related field.
• Proficient in Microsoft Office (particularly Excel and Word)
• Able to work as a team with a positive attitude.
• Ability to manage and communicate with Foreign Workers
• Proactive indivual.

Assistant restaurant managers oversee and support the operations at dining establishments to ensure profitability and an enjoyable dining experience. These professionals work in conjunction with restaurant manager.

Key Responsibilities

• Operational Management:

• Assist the Restaurant Manager in overseeing daily operations to ensure efficiency and compliance with company standards.

• Monitor staff schedules and coordinate shifts to maintain optimal staffing levels.

• Ensure the restaurant complies with health, safety, and hygiene regulations.

• Customer Service:

• Maintain high standards of customer service and address customer complaints promptly and professionally.

• Collaborate with the team to enhance the overall guest experience.

• Team Leadership:

• Supervise, train, and mentor team members to ensure consistent performance and professional growth.

• Foster a positive and motivating work environment.

• Financial Management:

• Support budget management, including cost control for labor, inventory, and other operational expenses.

• Assist in analyzing sales and profit margins and implementing strategies to meet financial goals.

• Inventory and Supply Chain:

• Oversee inventory management, including ordering supplies and maintaining stock levels.

• Conduct regular inventory checks to minimize waste and reduce costs.

• Promotions and Marketing:

• Collaborate with the marketing team to implement promotional campaigns.

• Ensure all promotional materials and special offers are correctly executed and communicated to customers.

• Administrative Duties:

• Assist in maintaining accurate records, including employee attendance, payroll data, and operational reports.

• Ensure adherence to company policies and procedures.

We’re looking for a highly motivated controller. Our ideal candidate is confident in his/her technical skills, has a great attitude, thrives in a fast-paced environment and wants to join a dynamic team centered around innovation. The successful candidate will have full ownership of the financial numbers and processes of business in Singapore, the role is based in Singapore and reports to the Director, Finance (Singapore).

What you’ll find at our table:

• Oversee the full set of accounts and take responsibility for month-end closing, closely partnering with the GL shared service team to ensure accurate and timely reporting
• Business partnering with local business stakeholders and FP&A counterparts to solve accounting issues effectively, review our financial numbers (PnL, balance sheet and cash flow) thoroughly and highlight any significant variances/potential risk areas to the management
• Focus on continuous process improvement, drive for the adoption of best practices and operational excellence for Singapore across different teams that will have significant financial impacts
• Ensure proper documentation on the processes to strengthen internal controls
• Assist with any new systems or process implementations
• Perform internal audits and manage quarterly and year-end external audits and liaise closely with external advisors to ensure that our regulatory reporting is completed on time
• Ensure processes are compliant with group accounting policies, internal controls, tax and other statutory requirements. Identify new internal accounting controls that we should implement to mitigate the risk of non compliance
• Ensure compliance with group accounting policies, audit, tax, and other statutory requirements
• Understand the company’s financial goals and offer data-driven, well informed recommendations to the Director, Finance
• Stay up to date with new accounting regulations and IFRS and update the team/ revise internal processes as necessary

Responsibilities

• Manage day-to-day Admin, HR ,and Finance operations
• Oversee accounts payable and receivable functions
• Review quarterly GST submission
• Perform monthly payroll
• Preparation of year-end closing for ACRA filing and ECI submission
• Administer and adhere to the company's financial processes and controls
• Liaise with bankers & respective government bodies/ agencies
• Liaise with accounts compilation agent and tax agent on accounting and tax matters
• Perform other ad hoc duties required

Requirements

• Minimum Diploma holder or relevant qualifications
• 2-5 years of relevant experience
• Well-versed with the Employment Act
• Good interpersonal & communication skills
• Strong initiative and meticulous
• Excellent communication, administration, coordination, and application skills
• Knowledge of GST compliance
• Knowledge of FREIGHT MASTER accounting system (AR, AP, and GL modules)

Job Purpose

Ensure smooth operation of all the Bar Outlets in all aspects, including bar stock, staffing, quality and cleanliness.

Responsible for the profitability of the Bar Operations.

Basic Functions:

1. Ensure that there is sufficient stock in all outlets, schedule staff, oversee operation, conducting monthly stock-take, submission of claims, control expenses and wastage of materials.
2. Responsible for the profitability of the Bar Operations.

Job duties in detail

1. Liaise with the F&B Operations Manager and Outlet Heads on operational aspects.
2. Communicate all matters to bar staff, explain objectives and expectations.
3. Arrange with relevant Department Heads on rectification of defects and other matters.
4. Prepare weekly duty roster, submit claims of staff.
5. Monitor revenue of beverage and tobacco items and compare to budget. Prepare actions to achieve sales target, observe staff performance and correct if necessary.
6. Prepare annual staff performance appraisal; ascertain that rules and regulations are abided by staff.
7. Handles complaints and bring such complaints and other relevant matters to the attention of the F&B Operations Manager.
8. Responsible for the efficient operation of the POS system and ensure that all Members’ Chits are accurately billed.
9. Responsible for the profitability of the Bar Operations.
10. Provide leadership and train staff.
11. Render full support to Banquet and Events; and other F&B Outlets when required.

Good and Friendly working environment

Immediate Hiring

Attractive Salary & Commission

Work area to your convenience

Able to work independently

Looking for passionate & enthusiasm ladies to join our team!

Job Roles:

Manicure

Pedicure

Nail treatment

Provide advice to client on nail colour, style, design before treatment and selling treatment after service ensure that customers are comfortable

Eyelash Extensions / Eyebrow Technician experience is a plus

Ensure cleanliness of working area daily

Plan for sales strategy, provid trainng to junior staff, implete the sales to plan.

shift planning.

Staff job arrangement.

Job Requirements:

Full Time

Minimum 3 years of manicurist management experiences

Able make plan for sales strategy, push sales for all staffs

Eyelash Extensions / Eyebrow Technician experience is a plus

Plan shift schedule.

Positive attitude and willingness to learn

Provide great customer service with our clients

Able to work on weekends

Provide different nail services:

Gelish Nail

Acrylic Nail

Nail Extension

Nail Art

Remove Nail polish with care

Treatment

Make sales of service and packages

Working hours:

11am to 9pm

6days work

Willing to work on Sat Sun & PH

Working Location: Holland village

Full time employment entitle to :

-7 days Annual Leave,

Career Growth Advancement

Attractive Salary + High Commission

(Gross Salary Range from $3500 - $6000+)

Job Description & Requirements

We are looking for General Manager who can oversee the restaurants operations and plan and execute development startegies in a newly opening Turkish Restaurant.

Restaurant General Managers play a key supervisory role, providing leadership and decision-making for the business.

Job duties include:

• Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals
• Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share
• Maintain project timelines to ensure tasks are accomplished effectively
• Develop, implement, and maintain budgetary and resource allocation plans
• Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values
• Resolve internal staff conflicts efficiently and to the mutual benefit of all involved
• Completing necessary paperwork, such as sales, inventory and staff attendance reports

Requirements:

- Relevant experience at least 3 years

- Good track records and recommendations from previous work places

- Creativity and flexibility

Job Title: Operations Manager

Company: Fruit Tea Delight Pte. Ltd. (Fruity Fusion Singapore)

Location: 11 Tanjong Katong Road, #B1-30 KINEX Singapore (437157)

Salary: $3,700

About Fruity Fusion Singapore

At Fruity Fusion, we pride ourselves on crafting refreshing, health-focused beverages made from the finest teas and freshest fruits. From cold-pressed juices to vibrant fruit teas, we bring wholesome, invigorating options to our customers. The Operations Manager role at Fruity Fusion Singapore is crucial for ensuring the efficient and effective functioning of our store. Given our commitment to delivering premium-quality beverages made from fresh fruits and fine teas, we require a dedicated manager who can uphold our quality standards, streamline daily operations, and drive customer satisfaction.

Job Description

- Oversee daily store operations to ensure smooth and efficient functioning, including inventory management, cash handling, and customer service standards.

- Optimize operational workflows to maximize productivity and maintain quality standards in beverage preparation.

- Monitor stock levels of ingredients, liaise with suppliers, and manage order placements to ensure fresh supplies of fruits and teas.

- Maintain a high standard of product quality by ensuring beverages are prepared according to Fruity Fusion’s recipes and presentation guidelines.

- Address customer feedback and handle complaints professionally to ensure a positive customer experience and foster repeat business.

- Develop strategies to improve customer satisfaction and loyalty, such as introducing seasonal specials or promotions.

- Track and analyze daily, weekly, and monthly sales data to ensure that revenue targets are met.

- Manage store budget, monitor expenses, and implement cost-saving initiatives where feasible.

- Conduct regular reporting on sales performance, inventory usage, and customer trends to assist in business decision-making.