Total 23,456 customer experience manager job vacancies in Others category in Singapore

Responsibilities:

· Prepare asset, liability and capital account entries by compiling and analyzing account information

· Document financial transactions by entering account information

· Recommend financial actions by analyzing accounting options

· Summarize current financial status by collecting information; preparing balance sheet, profit and loss statement and other reports

· Substantiate financial transactions by auditing documents

· Maintain accounting controls by preparing and recommending policies and procedures

· Reconcile financial discrepancies by collecting and analyzing account information

· Verify, allocate, post and reconcile transactions

· Produce error-free accounting reports and present their results

· Prepare financial statements and produce budget according to schedule

· Support month-end and year-end close process

· Develop and document business processes and accounting policies to maintain and strengthen internal controls

· Handle AR role

Requirements:

· Thorough knowledge of basic accounting procedures and principles

· Awareness of business trends

· Experience with creating financial statements

· Experience with general ledger functions and the month-end/year end close process

· Excellent accounting software user and administration skills

The Opportunity:

1. Permanent Role | West/East
2. Working hours: 44 hours per week
3. 5.5 days work week (alternate Sat)
4. Basic up to S$2,500 + OT pay (OT volume depends on role)

Adecco is partnering with various third-party logistic companies that are handling retail & fashion, cleaning appliances, fast moving consumer goods, semiconductor goods etc. They are looking for a Customer Service Coordinator to join their team. You will be assisting with the shipping documents and handling customers' enquiries.

The Job:

• Provide customer service support through phone and email channels.
• Prepare shipping documents and handle import/export documentation.
• Monitor shipments to ensure timely delivery.
• Process invoices promptly and accurately.

The Talent:

• At least 1year(s) working experience in the related field
• Team Player, positive and willing to learn attitude
• Able to commit OT as and when required

Next Steps:

• Apply through this application or send your resume to wa.me/6596317519 or can email to [email protected] in MS Word Copy.
• Only shortlisted candidates will be notified.

Lee Wei Ting
Direct Line: 9631 7519
EA License No: 91C2918
Personnel Registration Number: R1985905

As a User Experience Designer, you have a passion for solving UX challenges and ability to distil complex issues into useful and intuitive design solutions for users.

Research Responsibilities:

• Develop and execute user research strategies including methods like focus groups and face-to-face interviews.
• Conduct and manage user research and concept development, collaborating closely with product owners.
• Display a strong commitment to user-centered design through expertise in usability testing, A/B testing, stakeholder interviews, surveys, and transforming findings into actionable insights.

Design Responsibilities:

• Chart user journeys and assist agencies in defining processes to enhance service experiences.
• Create wireframes, storyboards, user flows, process flows, and site maps to effectively communicate design ideas across digital platforms.
• Apply knowledge of UI and Design Systems and write clear, engaging copy to improve user experiences.
• Utilize Figma for design tasks.

Collaboration and Team Engagement:

• Foster collaboration within the team, maintaining high motivation and morale to explore effective design solutions while meeting deadlines.

Stakeholder Engagement:

• Contribute to project delivery by defining scope, goals, and deliverables in conjunction with stakeholders.
• Cultivate relationships and communicate regularly with stakeholders throughout project lifecycles.

Job Requirements:

The candidate should possess the following skill sets:

• Good team player
• Creative and strategic thinker
• Good presenter as well as listener.
• Open minded, explorative and adaptive.
• Patient; in the course of projects, there might be rounds of changes.
• Propose design decisions that are practical, functional whilst not compromising with aesthetics.
• Ability to convey ideas through variety of methods, such as storytelling, storyboards and mood boards.
• Proficient at using typography, iconography, colour, space and texture for your designs.
• Up to date and actively learning, you need to hone your skills, keep up with trends so that your designs are fresh and relevant.
• Front end development/web development technologies such as HTML/HTML5, CSS, SCSS JavaScript, and Responsive Web Design will be an added advantage.
• Knowledge of web and mobile technologies and their impact of feasibility on design solutions.
• A portfolio of an array of digital projects.
• Experience with Figma
• Advanced knowledge of design and prototyping tools, such as Photoshop, Illustrator and Sketch.
• Minimum 3 years of experience of working as a Visual/UI/Web Designer.
• Degree or Diploma in Design (e.g. interaction, graphic, visual communications), HCI, CS, or a related field or equivalent practical experience).

Email to: [email protected] (User Experience Designer, 18 June 2024)

Responsibilities

• Monitoring restaurant operations to ensure compliance with food safety standards and industry regulations
• Training staff on appropriate customer service techniques for different scenarios, such as handling complaints about food or service quality
• Reviewing financial reports to identify ways to improve profitability
• Ensuring that all employees are aware of any upcoming events or promotions so they can be promoted through social media channels
• Reviewing menus with chefs to ensure food quality standards are being met
• Managing the scheduling of employees to ensure adequate coverage during peak hours without overstaffing during slow times
• Hiring and training new employees, as well as terminating workers who are consistently underperforming or disruptive
• Maintaining communication with vendors to ensure that food supplies are adequate and prices are competitive
• Establishing long-term business goals and objectives to improve the overall performance of the restaurant

Job Requirement

1.Order Fulfilment Management

• Ensure timely Order Fulfilment to ensure customers’ satisfaction and to meet OTIF.

2. Logistics & Warehouse Management

• Ensure the development and execution of efficient logistics, transportation and warehouse services.
• Monitor service providers in adherence of service level, frequency, customer satisfaction and compliance.
• Formulate and keep track of optimising the logistics cost, space utilisation and safe handling of products and delivery. Ensure organization’s operations meet SS620 / GDPMDS standards and requirements

3. Inventory Management

• Achieve high and consistent inventory accuracy
• Achieve optimal level of inventory holding – ageing inventory, missing and expiring

4. People Management & Development

• Promote and support progressive people management frameworks and policies to better attract, retain and develop talent
• Lead performance management and learning & development, adopting and leveraging on Skills Frameworks and other relevant frameworks.
• Recruit, orientate, lead and guide the team, ensuring that the day-to-day duties are carried out according to standards and requirements.
• Engage, mentor and motivate team members to excel and grow them personally and professionally.
• Manage staff issues and appraise their performance

Qualifications, Skills and Experience required

1. Excellent leadership skills including leading projects with broad scope, cross functional nature, and an impact within and outside own department.
2. Facilitate in-depth understanding of all aspects of the business and supply chain, Operation and execution to support strategies including total delivered cost, profitability, inventory turns, service levels, technology adaptation.
3. Excellent communication skills (with staff, peers, and Upper management) and ability to develop rapport with other functional leaders inside Organisation and Suppliers to influence decision making.
4. Strong problem solving and negotiation skills.
5. Drives changes, challenges status quo and makes recommendations for improvements to products and processes.
6. Demonstrate team leadership with proven track record in developing and sustaining relationships that contribute to the success of the organization. Guide team to be effective and efficient in execution.
7. BS/Diploma in Business/Supply Chain related field with minimum 5 years’ experience in a supply chain/operations management field required.
8. Experience in Shared Service Environment/Organization is an advantage.

Location: WEST

Tax Governance & Policy Matters:

- Report to the Head of Tax and ensure compliance with relevant tax and transfer pricing regulations across all Group entities, including those in Singapore, Greater China, India, and ASEAN.

- Assist in implementing the Group Tax Strategy and rolling out tax policies, controls processes, and best practices.

- Drive continuous tax optimization projects and improvements in Group tax processes and controls to enhance compliance quality and efficiency, providing improvement recommendations.

- Develop tax-efficient structures for investments, intra-group financing, corporate shared services, and cross-border transactions.

- Monitor updates to Group tax governance and transfer pricing policies and best practices in line with the latest tax regulation developments.

Tax Compliance:

- Oversee all aspects of tax compliance alongside the Finance team, ensuring timely review and filing of tax returns.

- Review to identify tax planning opportunities and minimize tax controversies.

Transfer Pricing:

- Manage and facilitate the preparation of transfer pricing documentation reports, tax position papers, and benchmarking studies in collaboration with the local Finance team.

- Ensure proper and adequate transfer pricing documentation is maintained to support intra-group transactions in compliance with local regulations.

- Perform operational transfer pricing reviews to align business arrangements with transfer pricing policy and objectives.

Tax Reporting:

- Set up and maintain a central tax database for Group tax reporting and data analytics, preparing for BEPS Pillar 2 requirements.

- Manage the Group’s tax reporting, including the annual tax accounting process, and periodic review of tax provision balances and deferred tax assets/liabilities to ensure accuracy.

- Perform tax data analysis to offer insights and recommendations for managing tax risks, optimization, and mitigation.

- Provide tax advice, guidance, and training to internal users on direct taxes, indirect taxes, withholding tax, and other tax matters. Develop and conduct tax sharing sessions/training for finance peers.

Tax Advisory:

- Partner with the business to provide tax support on transactions and projects.

- Provide tax leadership and support for M&As and internal projects.

- Support the Human Resource department on foreign assignment tax compliance matters.

- Review business and intercompany contracts for tax risk management.

- Handle applications for tax incentives and government grants.

Tax Audit:

- Manage tax audits and queries from tax authorities in collaboration with the local Finance team.

- Analyze exposure and assessments, and provide regular updates to stakeholders.

Tax Trends & Development:

- Stay informed about changes in tax laws, evaluate their impact on the business, and manage changes accordingly.

Requirements:

• A person with positive mindset, can-do attitude, initiative-taker, collaborative skills, team worker

• Strong technical background, practical experience handling regional direct and indirect tax matters for MNCs. Transfer pricing working knowledge

• Strong accounting and analytical skills with ability to research and apply tax law; willingness to learn new technical skills independently. Good professional judgement

• Self-motivated, strong sense of accountability, able to work under pressure to meet deadlines

• Keen eye for details, strong problem-solving skill, able to multi-task, manage competing priorities

• Good interpersonal skill, maturity to work with minimal supervision, ability to meet datelines

Attention to: Hailey

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

Our client a leading Automotive company seeking for Customer Service Officer / Front Office Assistant.

Requirements:

• Min GCE O levels / ITE
• At least 2 years of customer service, front office or receptionist experience.
• Pleasant disposition, customer oriented with good communication skill.
• Well organized, independent and approachable.
• Responsible, proactive and patience.

Others:

• Office hours ( 5 day work week including weekend on a rotation schedule)
• Working hours 10am to 7pm
• Located Central-West
• Salary up to $3,200 (Depending on experience.

Interested applicants to email updated resume to [email protected]

Job brief

We are looking for a professional Operations Manager to coordinate and oversee our organization’s operations.

Responsibilities

• Ensuring all operations are carried on in an appropriate, cost-effective way
• Improving operational management systems, processes and best practices
• Helping the organization’s processes remain legally compliant
• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs

Requirements and skills

• Proven work experience as Operations Manager or similar role
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Familiarity with business and financial principles
• Excellent communication skills
• Leadership ability
• Outstanding organisational skills

The Institute of Microelectronics (IME) is a research institute of the Agency for Science, Technology and Research (A*STAR). Positioned to bridge the R&D between academia and industry, IME's mission is to create innovative microelectronics technologies. We want to add value to Singapore's semiconductor industry by enabling enterprises to be technologically competitive through R&D. We are looking for you to help us grow our partnerships with the industry. If you are excited about microelectronics and believe you can make a difference, we want you!

Job Responsibilities:

- Candidate will be required to develop, secure and manage industry partnerships.

- Candidate will also be responsible for developing and executing marketing strategies to promote IME’s research capabilities to interested parties.

- Candidate will be required to work alongside the ‘Technology Development’ teams to develop their strong value propositions and assist with market intelligence to shape the Technology Development teams’ R&D strategies.

- Candidate will be required to carry out account management to strengthen customer relationships.

- Candidate will be required to coordinate and engage with internal stakeholders such as A*STAR’s Industry and Enterprise Group or various other public sector agencies.

- Candidate will be required to cover new responsibility in the leadership of the IDO team.

Job Requirements:

- Degree in Science or Engineering.

- At least 8 years of relevant work experience.

- Able to structure and negotiate collaboration agreements.

- Strong communication (written and verbal), marketing and interpersonal skills.

- Strong analytical skills.

- Results oriented, pro-active, and a team player.

- Adaptable and comfortable working in a fast-paced and fast-changing environment.

- Passion to develop Singapore’s semiconductor industry.

Job Summary

As Espressif is rapidly growing globally, we are looking for candidate to join our Global team. The successful candidate will be responsible in various operational activities and will be involved to ensure rapid development of our businesses. Join us if you are interested with research and development in sciences and technology, with strong interest in building an AIoT world together!

JOB SCOPE

· Lead and develop international teams with operational responsibilities to ensure that the organisation achieves its business objectives

· Formulate business strategies to achieve profitable revenue growth.

· Lead activities to stimulate increase of revenue generation that include branding and promotion of Espressif culture, products, and services.

· Collaborates with the General Manager and department heads to establish annual and long range goals, objectives, work plans, policies, programs and related matters

· Assist General Manager in implementation of collective decisions of Shareholders and the Board, as well as manage day to day activities of the company.

· Assumes General Manager's responsibilities in his absence

· Oversees customer relation matter that include formulating customer policies and at time take personal responsibility to resolve customer issues

· Support development of organization’s employee development

· Responsible for investment in the AIoT area.

· Maintain investors relationship in Asia.

Job Requirements

· Strong business acumen - Candidate must possess strong knowledge in the AIoT industry and semiconductor industry.

· Demonstrate integrity and good judgement

· A minimum of 8 years of experience in leading teams or in leadership position

· Extensive background and track record in investment, business development, and lead generation.

· Ability to work under fast pace environment

· Ability to interact tactfully and persuasively with others in controversial situations

· Strong analytical, planning and execution skills

· This role will require frequent travel to Headquater in Shanghai

Job Description:

• Lead a team of Quantity surveyors and ensure that all contractual issues are fully understood and complied with at existing/new projects.
• Responsible for the administration of sub-contract and main-contract including variation Order (VO) and settlement of final accounts.
• Oversee Contract Documentation-drafting, evaluation, negotiation and execution.
• Oversee and discharge Contracts Management duties such as tender preparation, preparation of costing and Pre-Contract administration.
• Provide guidance on contractual matters to project management team.
• Oversee the tendering process and follow up for quotations and liaising with relevant in-house department. Ensure that tender requirements are fully understood and the pricing as necessary.
• Work with the team to develop the response to invitation to tender/invitations for quotations.
• Participate in contract negotiation, minimise contract risk, and ensure contract quality in line with Company’s policy.
• Handle on-going contract issues and change management, recommend changes and best practices.
• To submit monthly report for progress payment claims for all projects.
• To prepare budget for all successful tenders.

Requirements:

• Degree in Civil, Building Engineering or equivalent.
• Preferably with 8-10 years and above of relevant experience in providing advice, managing, and performing commercial contracting assignments.
• Strong legal/contract analytical skills with a good eye for details and sound knowledge of general cooperate and contract law.
• Able to work in a dynamic and fast-paced environment and to meet critical project deadlines.
• Able to work well both independently and collaboratively as part of a team.

Our Client is a leader in the Fashion Retail MNC. Due to their current expansion plan, they are looking for a Retail Manager to join their team, in hopes of developing the current high performing team. They are located in the Central.

Responsibility

• Manage district retail stores in Singapore, overseeing their operations and financial performance (P&L).
• Analyze customer mix, product assortment, and stock levels to optimize sales and minimize lost opportunities.
• Drive retail channel growth by identifying new store locations, negotiating leases, and implementing corporate retail policies and strategies.
• Enhance sales productivity, service standards, and overall customer brand experience.
• Collaborate with marketing to develop effective marketing and in-store promotion programs.
• Manage retail projects, including shop design and project completion within budget and timeline.
• Expand the customer database, maintain regular customer contact, and build brand loyalty.
• Provide feedback for product improvements and facilitate after-sales service at the point of sale.
• Coordinate with the Aftersales Service Centre to ensure smooth customer repair processes.
  Any ad-hoc duty as given

Requirement

• Min Diploma or Degree in Business Administration or related field
• Min 5 years of managerial level in retail operations.
• Experience and Knowledge in retail management.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Job Description

• Industry/ Organization Type: Manufacturing/ Supply Chain
• Position Title: Facility Manager
• Working Location: Tampines
• Working Hours: 5 days (Monday - Friday, 8 AM - 5 PM)
• Salary Package: Basic Salary + Transport Allowance ($1,000) + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Responsible for the maintenance of buildings, facilities and security in all Company’s sites.
• Responsible for inspection, testing, general maintenance and repair of the critical site systems and equipment in order.
• Ensure all equipment and other facilities are functioning properly.
• Maintain critical systems and equipment including power/ UPS, backup generator and fuel supply. HVAC (Heating, Ventilation, Air Conditioning), plumbing/ water supply, security doors/ alarms/ cameras, Fire safety systems and equipment.
• Provide regular updates to the Management on situations/ issues which are to be resolved and the critical system or equipment is fully operational.
• Initiate interventions to solve problems in the facilities and develop a system for cleaning, repair and maintenance of facilities.
• Deliver timely and efficient solutions to facility-related requests.
• Coordinate and liaise with contractors on service maintenance/ repair.
• Supervise contractor on-site.
• Review risk assessment submitted by contractor prior to commencement of work.
• Ensure required safety requirements are in place prior to commencement of work.

APPLY NOW!!!

• Minimum Diploma or Degree in Engineering or equivalent.
• At least 5 years of relevant experience in Facility Management or related field.
• With strong knowledge about rules and regulations pertaining to the industry of work.
• Competent with Microsoft Office.
• Possess own transport is an added advantage.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67171 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Coordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)

Ensure cleaning teams adhere to safety measures to during cleaning operation

Assist in budget planning for cleaning operations

Review daily cleaning job reports for submission to management

Preparing periodic schedules and all other documentations and ensure all periodic schedules has been enforced and followed up accordingly.

Covering of manpower if needed (requires you to do hands-on cleaning)

Recruiting of manpower for projects

Resolving all matters/ incidents on site

Manage inventory, equipment and maintenance schedule



Stocktake and allocating of equipment and/or technologies and supplies to project sites

Identify and recommend suitable equipment and/or technologies to improve cleaning operations

Implement maintenance schedules for tools and equipment

Manage cleaning teams



Facilitating in planning of work schedules, deployment of manpower, effective work processes and capability development of staff

Manage incidents



Guide teams to respond to major incidents/emergencies and reporting it to the management

Roles and Responsibilities of an Assistant Manager in Food & Beverage with Delivery

1. Operational Management

• Overseeing Daily Operations: Manage day-to-day activities in the restaurant, ensuring all F&B operations run smoothly.
• Delivery Coordination: Supervise the delivery process, ensuring timely and provide accurate order fulfillment.
• Inventory Management: Monitor stock levels, order supplies, and ensure all items are stored correctly.
• Quality Control: Maintain high standards of food quality, presentation, and hygiene.

2. Team Leadership

• Staff Supervision: Lead, mentor, and motivate the team, fostering a positive work environment.
• Training and Development: Conduct training sessions for staff on service excellence, delivery protocols, and new menu items.
• Scheduling: Prepare and manage staff schedules to ensure optimal coverage and efficient operations.
• Conflict Resolution: Address and resolve any team issues or conflicts promptly and fairly.

3. Customer Service

• Immaculate Customer Service: Assist in dine-in service to serve customers with a smile. Take orders and ensure customer's orders are processed properly.
• Customer Interaction: Engage with customers to ensure a positive dining experience, both in-house and via delivery.
• Feedback Management: Handle customer complaints and feedback, implementing improvements as necessary.
• Special Events: Coordinate special events and promotions to enhance customer engagement.

4. Financial Responsibilities

• Budget Management: Assist in managing budgets, controlling costs, and maximizing profitability.
• Sales Reporting: Prepare and analyze sales reports, identifying trends and areas for improvement.
• Cash Handling: Oversee cash transactions, ensuring accurate cash handling and reconciliation.

5. Marketing and Promotion

• Promotional Activities: Support marketing efforts by promoting special offers, events, and new menu items.
• Social Media Engagement: Engage with customers on social media platforms, promoting the restaurant and interacting with followers.
• Community Outreach: Build relationships with local businesses and communities to drive brand awareness and customer loyalty.

6. Health and Safety Compliance

• Regulatory Adherence: Ensure compliance with all health, safety, and sanitation regulations.
• Training: Provide regular training to staff on health and safety protocols.
• Emergency Procedures: Develop and implement emergency procedures, ensuring all staff are trained and prepared.

Job Purpose

The industrial relations manager is responsible for managing and fostering strong labour management relations within SMRT. The manager plays a critical role in promoting a harmonious working environment by addressing employee concerns, handling union management disputes as well as ensuring compliance with Collective Agreements and local labour legislations.

Responsibilities

• Responsible for designing and delivering a comprehensive industrial relations strategy with the key focus on strengthening of union management relations and union engagement.
• Act as the focal point for union related matters, provide timely feedback from union to internal stakeholders, HR business partners and HR centres of Excellence where required.
• Collaborate with line managers and HR Business Partners to address all phases of employment related issues involving union such as performance management, grievance handling and disciplinary related matters.
• Partner internal stakeholders and HR Business Partners to engage and seek union inputs pertaining to roll out of new company initiatives and policies.
• Provide guidance and technical expertise to HR Business Partners relating to Industrial Relations Act, Trade Unions Act and Collective Agreement interpretations.
• Foster stronger union management relations by organizing tripartite activities such as Public Transport Workers Appreciation Day, Labour Management Training and Labour Management Retreat.
• Participate and assist in collective bargaining and annual bonus and merit increment negotiations.
• Assist to conciliate and resolve employment related disputes at Ministry of Manpower (MOM) and/or Tripartite Alliance for Dispute Management (TADM)
• Lead and/or participate in other cross functional projects as assigned.

Qualifications & Work Experience

• A degree in any discipline.
• Experience in partnering union to promote strong labour management relations.
• Prior experience working in employee relations or industrial relations role would be advantageous.

Skills

Technical skills include:

• Sound knowledge of local labour legislation such as the Employment Act and Industrial Relations Act.
• Well versed in handling employee grievances and collective bargaining.

Generic skills include:

• Good interpersonal and problem-solving skills.
• Self-starter with strong leadership qualities.
• Excellent written and oral communication skills.
• Ability to hands-on, multi-task and handle stress well.

We regret that only shortlisted candidates will be notified.

Position Purpose

• Develop day-to-day operations plan and objectives for assigned area

• Supervise and monitor operation team’s performance and compliance of day-to-day operations

• Manage restaurant profitability by optimizing costs & controls

• Train & develop Assistant Managers, Kitchen & Service StaffsResponsibilities• Restaurant Operations

• Plan, review and execute inventory management and control and to make purchases and stocks based on sales volume

• Oversee the execution of cash management through validation of accuracy by conducting check on cash float, change, documentation and collection

• Plan and manage staff scheduling and deployment to maximize efficiencies• Plan, organize and execute a training system for all staff & MTs

• Restaurant Management & Planning

• Review service processes and provide recommendations for service enhancement with collaboration with Kitchen Operations to address service issues

• Collaborate with Kitchen Operations to plan for manpower required per shift and to arrange back-ups as required

• Preparation of long term plans such as scheduling and hiring plans by carrying out daily and mid-term manpower planning through forecast of demand fluctuation, holiday planning, employee movement and attrition and to advise VPA/VPO on the manpower projection for the restaurant

• Execute marking efforts based on marketing plan developed for each concept• Support recruitment effort for restaurant staffs

• Enforce standards and manage restaurant operating costs and profitability• Business Development

• Build strong partnership with landlord, suppliers and relevant authorities• Quality Assurance & Control

• Monitor restaurant quality, service, cleanliness and value

• Oversee operations to ensure compliance to SOPs, safety regulations, implementation policies and guidelines in the restaurant

• Manage quality control activities in line with quality assurance standards and procedures

• Investigate causes and reasons for customer complaints

• Determine corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

• People Management

• Lead team by providing guidance, support and motivation

• Train and develop assistant managers, service, kitchen and kaiten staff

• Carry out team management activities, including and not limited to appraisals, handling disciplinary issues and holding communication sessions in conjunction with immediate supervisor

• Carry out team management conversation with team members, including and not limited to doing appraisals and personal improvement plans in conjunction with immediate supervisor

Job Title: IT asset management Manager

Location: Central

Position Type: Permanent

About Us: Our client is a highly respected consulting firm specializing in providing exceptional services to clients within the investment industry. Currently seeking a ITAM Manager to join their dynamic team.

Role Overview: An ITAM manager, a leadership role in IT Asset Management.

Key Responsibilities:

• Manage and report on IT assets, including forecasting, budgeting, and ongoing oversight.
• Ensure business practices align with good corporate governance by identifying and mitigating risk exposure.
• Lead the IT Assets team, overseeing the recording of new tangible and intangible assets.
• Advise the business on asset capitalization policies and ensure timely commissioning of new technology assets.
• Analyze inventory turnover and work with the business to optimize asset utilization.
• Conduct and oversee inventory sighting exercises, ensuring proper procedures and timely reconciliation.
• Address IT asset inquiries related to hardware, software, and mobile lines, collaborating with IT to fulfill business needs.
• Drive continuous improvement through system changes, streamlined processes, and automation projects.
• Maintain comprehensive asset data in a designated system (e.g., CMDB, spreadsheets).
• Analyze collected data to identify trends, gaps, and areas for improvement.
• Develop, implement, communicate, and maintain IT Asset Management standards, processes, and procedures.
• Manage asset discovery to ensure an accurate and up-to-date inventory.
• Implement and monitor effective governance for IT asset processes.
• Identify and manage key risks, such as technology obsolescence and audit compliance.
• Regularly review and improve Asset and Configuration Management processes for efficiency.
• Plan and execute annual IT asset verification exercises.
• Track and report on all IT assets, including mobile lines and telecom services.
• Educate and guide data owners/custodians on asset management activities.

APPLY NOW! Interviews are ongoing! Email to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Chiam Lee Ping Dayna

Consultant

Reg. No: R1764404

Stellar- Link Partners Pte Ltd (EA License: 21S0698)

Job Description

We are looking to hire a media manager with confident communication and people skills.

Media Manager Responsibilities:

• Identify press opportunities through evolving issues.
• Develop content for dissemination via press releases, social media, websites, and other distribution channels.
• Ensure that key messages align with vital business strategies.
• Serve as the organization’s media liaison and formal spokesperson.
• Conduct press conferences and briefings.
• Scan the media marketplace to keep up-to-date on the latest media trends.
• Monitor online and offline campaigns, and report on results.
• Negotiate with media channels to close competitive deals.
• Build and manage the organization's social media profile and presence.
• Promote additional projects to support new product launches.
• Build long-term relationships with media influencers.
• Appropriately manage the organization’s media budget.

Media Manager Requirements:

• 2 years of work experience as a media manager or similar.
• Demonstrable experience with building effective media campaigns.
• Ability to create appropriate content for dissemination via press releases, social media, websites, and other distribution channels.
• Ability to conduct press conferences and briefings.
• Ability to nurture long-term relationships with key media influencers.
• Analytical thinker with strong conceptual and research skills.
• Natural leader who displays strong decision-making and attention to detail.
• Ability to work under pressure and meet deadlines.
• Ability to work independently and as part of a team.
• Excellent interpersonal, communication, and public speaking skills.

Our client is from Retail & F&B industry. They are looking for a Operation Manager to assist their team for the next phase of their business. They are located in West.

Duties:

• Operations Management: Ensure quality, service, compliance, and SOP implementation across restaurants.
• Financial & Business Performance: Set monthly targets, monitor P&L, manage budgets, and recommend policies.
• Compliance & Service Standards: Ensure adherence to company policies, laws, and maintain service standards.
• Strategic Projects: Identify markets, recommend refurbishments, and oversee investment projects.
• Other Duties: Perform additional responsibilities as assigned by the General Manager.

Requirements:

• Min Diploma in relevant field.
• Min 10 years of management experience in multi-brand organizations.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

• Email address: [email protected]
• Recruitpedia Pte. Ltd.
• EA License No: 19C9682
• EA Reg. No. R23118456 (Law Yi Xin)

Job brief

We are looking for an HR Manager to oversee all aspects of human resources practices and processes.

Responsibilities

• Develop and implement HR strategies and initiatives aligned with the overall business strategy
• Bridge management and employee relations by addressing demands, grievances or other issues
• Manage the recruitment and selection process
• Support current and future business needs through the development, engagement, motivation and preservation of human capital
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
• Nurture a positive working environment
• Oversee and manage a performance appraisal system that drives high performance
• Maintain pay plan and benefits program
• Assess training needs to apply and monitor training programs
• Report to management and provide decision support through HR metrics
• Ensure legal compliance throughout human resource management

Requirements and skills

• People oriented and results driven
• Demonstrable experience with Human Resources metrics
• Knowledge of HR systems and databases
• Ability to architect strategy along with leadership skills
• Excellent active listening, negotiation and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company
• In-depth knowledge of labor law and HR best practices

• Responsible for the day-to-day management of the Engineering and Maintenance operations in an efficient condition to ensure the safety and comfort of guests and employees 
• Led a team of engineering and maintenance specialists responsible for all engineering operations such as troubleshooting operation, repair, built-up, and maintenance of mechanical, electrical service, and general building
• To ensure the compliance of all local fire safety, building control & environmental codes and regulations
• Coordinate and linking with various service companies, contractors, consultant, architect, and government, etc.
• Meeting with top management and clients to identify project requirements, delivery timelines, and costs
• Planning, executing, and supervising projects to meet management’s strategic objectives and to ensure project delivery within budget and on time
• Developing detailed project plans to guide clients, staff members, and project teams and revising based on changing needs and requirements
• Monitoring project performance to ensure timely delivery
• Compiling and submitting project status reports to clients, management, and other stakeholders
• Monthly report according to company policy, all utility consumption, staff monthly roster, medical of vacation leave correspondence, purchase request, store control and inventory, set-up yearly expense budget, analyzing and controlling the expense, analyzing of complaints, log book and various checklists, handling of repair and job orders
• Hold regular meetings or briefings with staff, daily morning briefings with General Manager, Operations Manager, and other department

• Assign sufficient manning to cater for daily operational needs
• Planning of VIP arrivals and departures and ensuring operational efficiency
• Develop and maintain strong guest relationships to ensure guest loyalty
• Handle guest issues when needed 
• Plan and review rosters to ensure productivity goals are met
• Conduct audit checks on service standards and ensure compliance with hotel standards
• Ensure operations are in order, guests assistance required is rendered accordingly and hotel’s service standards are met
• Responsible for all aspects of Guest Service and Guest Satisfaction that are generated and maintained in Guest Satisfaction system
• Facilitate preventive maintenance program with housekeeping and engineering
• Work with the Revenue, Reservation and Sales Manager to ensure strategies are in place to maximize revenue opportunities
• Track and Forecast daily, weekly and monthly Of Loyalty Program
• Planning, reviewing, training, monitoring, evaluation and counseling of employees
• Handling and investigation of guest requests/complaints 
• Counseling and disciplinary action for colleagues non-compliance with procedures and behavior
• Attend any department and operational meetings
• Ensure grooming standard set by the hotel at all times
• Ensure work areas are adequately stocked and inventory properly recorded 
• Ensure department compliance with safety and security procedures at all times

You will be a part of the People Team, building trusted and inclusive work environments, thereby enabling our employees to be their best every day. We are a passionate, energetic and fun-loving team who believes in partnering closely with our business to build a high performing culture and winning teams. This enables the CarouFam to achieve our mission - To inspire every person in the world to start selling & buying to make more possible for one another. 

We’re looking for a warm and energetic People Experience Associate to be part of the People Experience team to create fun, meaningful and memorable moments. This role is integral to supporting our employees and aids in fostering a proactive, mission first, high-performing culture. You will be working closely with our People Experience Specialist, org development and business partnering teammates to bring empathy, fun and insights to our workplace, creating an inclusive and conducive environment for our employees to thrive in. 

Some of the people initiatives that Carousell is known for include Carousell Essentials (our onboarding programme for new joiners), CarouAnniversary (which celebrates Carousell’s Anniversary across various teams and local offices) and Blue Sky Friday (a day set aside for teammates to prioritise their focus work), to name a few, and we’re looking for the ideal candidate to partner with the People Experience Manager to dream up more winning possibilities!

You will

• Support all aspects of internal and external events, including but not limited to: 

  • Conducting research on venues, vendors and logistics as needed, submitting RFPs to vendors; and making recommendations based on creativity, quality and cost 

  • Working closely with the IT team for set-up and tear-down of events

  • Working closely with the Creative Design team to produce event publicity collaterals 

  • Organising and coordinating logistics across key stakeholders and vendors 

  • Assisting with budget tracking and event post-mortem reviews; ensuring event participation rate is maintained at 80% 

  • Resolving issues with resourceful and creative solutioning 

• Develop strong relationships with coworkers across functions and squads to have a pulse of the company

• Support the People Experience Manager in the roll out of engagement surveys and coordination of focus groups

• Support Administrative tasks (Blue Sky Friday, Purchase Requisition, Take stock on Carousell-Branded Swags, and other misc tasks) 

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).