Total 23,546 customer experience manager job vacancies in Others category in Singapore

Job Responsibilities:

• Oversee daily payroll operations to ensure accuracy, efficiency, and compliance with internal policies.
• Act as a primary point of contact for payroll-related queries, collaborating closely with vendors and HR Business Partners (HRBPs).
• Responsible for statutory payment submission, such as CPF, IR8A, IR21 & NS Claims.
• Submit Government-Paid leaves such as Maternity, Paternity and Childcare leave as required.
• Attend to Finance queries.
• Ensure compliance with policies and legislations.
• Proactively identify opportunities for process improvements and make recommendations to enhance efficiency.
• Support various HR/payroll projects and perform ad hoc tasks as assigned.

Job Requirements:

• 3 - 5 years of relevant HR experience.
• Diploma/Degree in Business Administration, Human Resources, Psychology or related.
• Strong understanding of Singapore Employment Act, CPF & Income Tax legislation.
• Excellent organizational skills with a high level of attention to detail.
• Experience with SAP SuccessFactors and BIPO will be an added advantage.
• Proven experience in leading and managing a team.
• Demonstrated expertise in overseeing system migrations and implementing system changes.
• Must be resilient and adaptable to changes, with the ability to thrive in a dynamic work environment.
• Proficient in MS Office applications.

Job Responsibilities

• Manage day to day restaurants & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Job Specialisations

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven management experience in the Beauty & F&B industry
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Possess strong knowledge of Beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics

Highlights

• AWS + Variable bonus
• 5 days work week, Mondays to Fridays

Responsibilities

• Reporting to the Project Director, he/she is responsible for the successful completion of a project, specialising only in lighting deliverables.
• Ensure all paperwork and material submissions are verified, well presented and submitted timely.
• Strong co-ordination and good people management skills, being able to communicate effectively verbally and written, with all relevant stake holders such as consultants, architects, designers, electrical contractors, end-users, relevant authorities and suppliers.
• Overall management of the project with respect to contractual obligations, budgets, and internal resources to ensure project is successfully completed.
• Lead project team on the implementation and execution of works necessary to complete the project.
• Enjoy working in a non-conforming environment where new challenges might suffice and have the ability to problem solve in a timely and cost-effective manner.
• Provide timely updates to management on project status.
• Attend site meetings for all projects including concerns during project DLP.

Requirements

• Degree or Diploma in Electrical, Electronic, or equivalent.
• Minimum 4 years’ relevant work experience in lighting/electrical engineering.
• Experience in lighting industry is advantageous.
• Knowledge in Autocad, Dialux, Relux software is advantageous.

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

RESPONSIBILITIES
The purpose of the role is to

• Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Priority Clients segment

Implementation and oversight of the below individual responsibilities:

• To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives.
• To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products.
• In consultation with the PB team manager/ branch manager/ PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals
• To participate in marketing and promotional activities for customer acquisition.
• To source and call on individual prospects
• To provide quality, efficient after-sales services
• To manage anti-attrition and retention of clients
• To organise and conduct sales presentations to groups, clubs, associations, companies and other organisations.
• To solicit referrals from other parts of SCB eg. RMs from C&I, staff, etc.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidates

• Understands the core concepts, principles, processes or procedures of Wealth Management and Banking
• Experience in Managing UAE Market
• Excellent Communication Skills to manage UAE clients
• 5 years of experience as Relationship Manager

Role Specific Technical Competencies

• Client Acquisition Experience
• Account Management (of HNW Individuals) Experience
• Region Specific Language Expertise
• Region Specific Client Networks & Experience
• Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc.)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

The CFO team

The team helps businesses with their financial reporting and accounting needs in all areas of the business lifecycle. The team works across a wide range of industries, to advise clients on matters such as interpretation and implementation of standards, preparation and consolidation of financial statements, and for accounting for business transactions.

Working together towards this objective, the dynamic team has a collaborative culture with supportive leaders. The open and encouraging culture places great focus on the growth of its people and the leaders of team are always accessible and ready to support the team.

Position Overview:

We are seeking a highly skilled Finance Transformation Manager to join our growing CFO Advisory team. In this role, you will lead projects that help our clients implement and optimize finance transformation strategies, focusing on improving their finance operations, technology, and overall efficiency. You will work with senior stakeholders, helping them design and implement new finance operating models, enhance digital capabilities, and manage the integration of advanced financial technologies.

As a Finance Transformation Manager, you will be expected to deliver high-quality solutions across areas such as finance process redesign, finance technology implementation, and financial reporting improvements, with a particular focus on various finance technology tools. This role is ideal for professionals with a strong background in finance transformation, accounting processes, and finance technology who are eager to make a meaningful impact for clients across diverse industries.

Responsibilities:

Lead Finance Transformation Projects:

• Manage end-to-end finance transformation initiatives, ensuring that projects are delivered on time, within scope, and budget. Oversee the development and implementation of target operating models, process reengineering, and digital finance solutions, including financial close processes and shared services models.
• Design and implement finance technology solutions to optimize key processes such as accounts payable/receivable, general ledger, financial reporting, and reconciliation.

Client Engagement & Stakeholder Management:

• Act as the primary point of contact for clients, leading strategic conversations, workshops, and presentations for senior management. Collaborate with client finance teams, senior executives, and technical stakeholders to align finance transformation strategies with broader business objectives.
• Provide expert advice on complex finance transformation topics, from process redesign to technology selection and implementation.

Business Case & Technology Enablement:

• Lead business case development for finance transformation programs, providing recommendations on technology solutions, organizational design, and process changes to enhance client financial operations.
• Drive the selection, configuration, and implementation of financial technologies that enable efficient financial reporting, reconciliation, and compliance.

Continuous Improvement & Methodology Development:

• Lead the development of finance transformation methodologies, tools, and best practices. Continuously improve service offerings by identifying and implementing best-in-class practices and emerging technologies to enhance clients' financial processes.
• Conduct assessments of clients' current finance operations, identify gaps, and recommend improvements for process optimization.

Team Leadership & Mentoring:

• Manage and mentor junior team members, providing guidance on project delivery, technical challenges, and career development.
• Promote a collaborative environment, working closely with other teams (e.g., audit, tax, technology) to deliver comprehensive, integrated services to clients.

Business Development & Proposal Support:

• Identify new business opportunities within existing client relationships and drive the development of proposals for new clients.
• Participate in the sales process by presenting solutions, leading proposal development, and helping clients understand the value of finance transformation initiatives.

Qualifications & Requirements:

• A degree in Accounting, Finance, or a related field. Postgraduate qualifications (e.g., MBA, CPA, CA) are highly preferred.
• A minimum of 8-10 years of relevant experience in finance transformation, with a strong understanding of finance operations, process redesign, and technology implementation.
• Proven experience in managing finance transformation projects, including the implementation of financial systems.
• Expertise in finance processes such as financial close, general ledger, reconciliations, and reporting, as well as experience with shared services and process reengineering.
• Experience in leading and mentoring teams, with strong leadership and interpersonal skills.
• Demonstrated ability to engage with senior stakeholders, lead client workshops, and communicate complex solutions clearly.
• Strong project management skills, including the ability to manage multiple client engagements simultaneously, ensure project delivery on time and within budget, and manage client expectations.
• Experience in business development and proposal writing, with a track record of identifying and winning new business opportunities.
• Strong communication skills, with proficiency in Microsoft Excel and familiarity with financial reporting tools (e.g., XERO, Quickbooks, SAP).
• Experience with MAS regulatory reporting or familiarity with global accounting standards (e.g., IFRS, US GAAP) is a plus.

Senior Manager, SingHealth AI Office

The SingHealth AI Office brings together a multi-disciplinary team with the vision to develop Artificial Intelligence (AI) for advancing academic medicine. The office has 4 key functions:

1. Drive research and development
2. Attract commercial partnerships
3. Support AI analytics and governance
4. Support AI education

Be part of a leading AI team here at the SingHealth AI Health Office and be involved in projects in the clinical and operational space. You will work with comprehensive patient data, including medical records and imaging, from a large and diverse patient population with various health conditions.

In this role, you will:

• Develop commercialisation pathway and business models for AI projects
• Actively collaborate and engage with technology translation offices and commercialisation partners to facilitate the translation of the Principal Investigator's (PI) technologies Assist to draft agreements, white papers, grants and reports for the Director and PIs
• Support AI education initiatives that include AI Office events and seminars.
• Support with generation of publicity materials for AI projects and initiatives, in collaboration with Group Communications.
• Ensure compliance with health and safety in all aspects of work.

Job Requirements

• Degree in Business, Economics, Finance, IT, Computer Science, Engineering or a related field.
• At least 10 years of academia or industry experience in business development/ market access/ marketing/ technology transfer in either commercial, banking, technology and healthcare domains or related experience, with at least 4 years of managerial or supervisory experience.
• Ability to do business model financial modelling will be an advantage.
• Prior experience in dealing with industrial partners and collaborators, and in negotiating and completing relevant agreements thereof (research collaboration agreements, licenses)
• Ability to drive and strategise AI commercialisation activities in the clinical space.
• Strong analytical and problem-solving skills, with the ability to structure creative deal structures and develop conceptual solutions.
• Ability to work independently as well as contribute proactively as a team player.
• Excellent written and oral communication skills.
• Experience in using Microsoft Office, Excel and related software.

Our client is a leading international bank specializing in private wealth management offering tailored investment solutions and personalized financial services to high net worth individuals.

about the job

• Assist in managing client relationships and handling administrative tasks to ensure efficient transaction processing and client service.
• Gain a thorough knowledge of the bank's products and services to help RMs deliver tailored financial solutions.
• Handle account openings, transactions, and investment orders accurately and promptly.
• Address client inquiries professionally and identify opportunities to strengthen client relationships.
• Work with Operations, Compliance, Legal and Product teams to ensure smooth service delivery and regulatory compliance.
• Perform client due diligence, maintain accurate records, assist with portfolio reviews and provide market insights to enhance client portfolios.

skills and experience required

• Bachelor's degree in Finance / Business / related field.
• At least 3 years of relevant experience in private banking and/or wealth management.
• Proficiency in Mandarin (spoken and written) to communicate effectively with Mandarin-speaking clients across the ASEAN region.
• Proven ability to build and maintain strong client relationships with excellent communication and interpersonal skills.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

A Person with the knowledge and skills to organize and supervise teams of technical staff for both field and laboratory sampling and testing of construction materials, namely soils, asphalt, steel and other materials as required.

Job Description

• Supervision of the day-to-day running of the department.
• Training of technical staff when required.
• Identifying and reporting of any potential or real problems within the department.
• Understanding requirements of international and Hong Kong Standards relevant to the department.
• Verifying test results.
• Compiling and/or checking of test reports before issuance.
• Liaison with clients with regards to technical and logistical enquiries.
• Identifying potential new areas of growth for the laboratory.
• Ensure adherence to the company Quality System and HOKLAS/HKIAS requirements.
• Assist in making the company a safe working environment.
• Help promote the company throughout Hong Kong and the Region.

Requirements

• Certificate or Diploma or above in Physical and related disciplines
• Experience as a senior member of a laboratory engaged in
• Construction Materials Testing
• At least 8 years of relevant working experience
• Experience in supervision of materials testing operations Confident
• Independent, responsible and self motivated
• Comfortable in liaison with peers, customers and senior management

• Attend site visits and tender show round
• Propose and design simple yet sustainable landscape designs for specified sites
• Prepare quotes and landscape maintenance reports
• Coordinate work orders with ground crew
• Dealing with complaints from client on site
• Prepare maintenance schedule
• Monitor and recording of site staff attendance
• Handling few projects assigned and coordination
• To be responsible for the administrative and operational for landscape project aspects, including liaise with customers for project requirements and progress

Requirements

• Degree/Diploma in Horticulture, Arboriculture or other related fields with minimum of 1 yr experience in landscaping industries
• Required language(s): English, Chinese (in order to deal with complaints from Chinese speaking client on site)
• Dynamic and energetic
• Good team player with ability to lead and multi-task
• Committed to work
• Required Skill(s): Microsoft Office
• Excellent interpersonal and communication skills
• Prefer candidates with horticulture or arborist knowledge
• On-the-job training provided
• Entry level candidates with the revelant Polytechnic / WSQ Diploma / Degree are welcomed

Working Hours and Office Location:

• 5.5-day work week
• Office location: Mandai Estate
• Work location: Various Sites

• ensure at all times that fire safety requirements contained in the Emergency Response Plan are complied with;
• supervise the maintenance of all fire safety works in the premises;
• ensure at all times that the occupant load of any part of any building does not exceed the capacity prescribed under the Fire Code;
• conduct daily checks within the premises and remove or cause to be removed any fire hazard that is found within the premises;
• prepare and execute the Emergency Response Plan for the premises and distribute the Emergency Response Plan to the occupants of the premises; (ii) conduct fire drills for the occupants of the premises at least twice in every calendar year or on such occasion as may be directed by the Commissioner;
• ensure that all occupants are familiar with the means of escape located within the premises;
• prepare fire safety guidebooks for the occupants of the premises; train, co-ordinate and supervise the Company Emergency Response Team for the premises in first-aid, fire-fighting and evacuation in the event of fire or other related emergencies;
• train the occupants in the premises in first aid, firefighting and evacuation in the event of fire or other related emergencies;
• co-ordinate and supervise the occupants within the premises in firefighting and in evacuation in the event of fire or other related emergencies;
• supervise the operation of the Fire Command Centre in the event of fire or other related emergencies;
• conduct at least 2 Table-Top Exercises within the premises each year and to evaluate, together with the Fire Safety Committee, the effectiveness of the Arson Prevention Plan and the Emergency Response Plan for those premises;
• prepare and implement the Arson Prevention Plan for the premises;
• notify the Commissioner immediately upon the occurrence of any fire incident in the premises;
• organise campaigns, training courses, competitions, contests and other activities which will develop and maintain the interest of the occupants within the premises in establishing a fire safe environment;
• carry out such other duties as the Commissioner may require.

• Supervise the setup, upkeep, and improvement of IT systems for office and vessel operations, ensuring alignment with operational requirements.
• Oversee network infrastructure, including onboard communications, to ensure stability and optimal performance.
• Establish and enforce data security measures to safeguard vessel operation information and company data.
• Conduct routine security evaluations and audits to detect vulnerabilities and maintain regulatory compliance.
• Provide timely technical support to office staff and vessel crews, swiftly addressing IT issues to prevent disruptions.
• Implement remote support solutions for vessels to enable quick troubleshooting and resolution.
• Lead IT projects focused on software deployment, system enhancements, and technology integration across the fleet.
• Collaborate with various departments to ensure IT initiatives support business goals and operational needs.
• Manage the IT team through hiring, training, and mentoring, fostering skill development and high performance.
• Encourage a collaborative atmosphere that promotes innovation and continuous improvement in IT practices.
• Plan and manage the IT budget, balancing cost-effective solutions with operational requirements.
• Track IT-related expenses for projects and equipment to ensure adherence to budget limits.
• Design and deliver training programs on new technologies, software, and IT security best practices.
• Ensure employees have the necessary technology skills to perform their roles effectively.
• Maintain accurate documentation of IT systems, policies, procedures, and incident records.
• Provide senior management with regular reports on IT performance metrics, project progress, and security audit results.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field; a master’s degree is preferred.
• At least 3 years of experience in IT management or a related role.
• Strong knowledge in network administration, data security, and enterprise software systems relevant to shipping operations (e.g., ERP systems).
• Proficient in troubleshooting hardware and software issues onshore and onboard vessels.
• Proven leadership experience, with strong interpersonal skills to promote team collaboration.
• Ability to manage projects from planning to completion, ensuring efficient use of resources.
• Strong problem-solving skills and a strategic approach to identifying IT needs and improvement areas.
• Ability to conduct risk assessments focused on data security and operational efficiency.
• Excellent communication skills for conveying technical information to non-technical stakeholders.
• Proficiency in training staff on new technologies.

About Us

Eye Level is a global supplemental education program focused on personalised learning. By tailoring instruction to each student's individual pace and needs, Eye Level aims to enhance foundational skills in Math and English for children aged between four and 14.

The program emphasises the importance of mastering basic concepts before moving on to more complex ones. This approach ensures a solid understanding of fundamental skills, leading to improved accuracy and speed in problem-solving.

Eye Level Singapore is committed to providing high-quality education services that align with the demands of the 21st century. Through continuous innovation and a focus on customer value, they strive to create a robust education ecosystem that blends online and offline learning experiences.

The Role

As a key member of our dynamic marketing team, you will play a pivotal role in shaping and executing our marketing strategies. You will be responsible for:

Strategic Marketing:

• Developing and implementing comprehensive marketing plans aligned with business objectives.
• Conducting market research and analysis to identify trends and opportunities.
• Collaborating with cross-functional teams to ensure seamless execution of marketing initiatives.

Digital Marketing:

• Managing and optimizing our social media channels (Facebook, Instagram, LinkedIn, TikTok, etc.).
• Creating engaging content and running effective digital campaigns.
• Leveraging Google Ads and SEO to drive organic traffic and conversions.
• Monitoring and analysing digital marketing metrics to measure ROI.

Brand Management:

• Protecting and enhancing our brand reputation.
• Developing and executing brand strategies.
• Ensuring consistent brand messaging across all channels.

Event Management:

• Planning, organizing, and executing company events, conferences, and workshops.
• Managing event budgets and logistics.

Franchisee Support:

• Providing marketing guidance and support to our franchisees.
• Ensuring compliance with brand guidelines and standards.

Requirements:

• Diploma in Marketing, Advertising, Communications, or a related field.
• Experience in education enrichment industry is highly preferred
• Proven experience in digital marketing, social media, and content creation.
• Proficiency in Google Ads, SEO, and analytics tools.
• Strong project management and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• A passion for marketing and a creative mindset.
• A valid Singapore driver's license (preferred)

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and collaborative work environment.
• The chance to work on exciting marketing projects.

Our client is a well-established international bank and has a strong presence in Asia. They are recruiting for Premier Relationship Managers to expand their business.

about the job

• Contribute to the bottom-line of Premier Banking through the accomplishment of profit and growth targets.
• Manage the relationships with new and existing High Net Worth clients through professional consultative financial analysis.
• Required to execute good customer service while reaching to the database provided by the bank.
• To identify suitable financial solutions offered by the bank to meet client's financial goals.
• Ensuring all transactions are strictly compliant with audit and statutory guidelines

skills and experience required

• Minimum local diploma in any discipline.
• Minimum 3 years of retail banking experience will be advantageous.
• Strong knowledge of investment and insurance products.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Primary Relationships

The position reports to the Directorate.

Operation

* Lead an e-commerce team and oversee the day-to-day operations of our E-Commerce platforms

* Coordinate order processing, ensure accurate product fulfilment.

* Collaborate with marketplace’s logistics team to ensure accurate pick up and delivery of orders. Monitor and Process orders tracking and delivery status.

* Address customer inquiries, handle returns, exchanges, and refunds orders in line with company policies.

* Review product listings, ensuring accuracy in descriptions, images, and prices.

* Works with marketplace’s Account’s manager to drive promotional campaign.

* Monitor and update warehouse inventory, and order stock from local supplier.

* Ensure product fulfilment and accuracy for outbound shipment of retail sales.

* Work with management to decide product range and availability.

Marketing

* Understanding and management of Ads is a must.

* Develop and implementation of marketing plans across multiple marketplace platforms.

* Collaborate closely with internal and external teams including design, marketing, PR, social media, to develop and implement marketplace related collaterals and plans.

* Oversee product prices and applied discounts. Conduct bi-weekly reporting and data analysis to marketplace performance, identifying areas for improvements and optimisations.

Personal

* Creating and planning work schedules of staff.

* Conduct personnel performance appraisals to assess training needs

* Any duties as assigned

Requirements

* 3-5 years working experience* At least diploma qualifications* Strong operational executions abilities* Understanding of online marketplace platforms such as Amazon, Lazada, Shopee and TikTok* Problem solver, with strong time and project management skills.

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Responsibilities

· Operations management - Oversee day-to-day shop operations, including staff scheduling, managing appointments, and ensuring a smooth customer flow

· Staff supervision and training - Hiring, training and managing therapists, and ensuring the team meet quality and service standards

· Customer service - Maintaining high levels of customer satisfaction by ensuring clients receive excellent service, addressing complaints or concerns and implementing measures to address feedback

· Inventory and supplies management - Managing stock levels of supplies, and overseeing ordering and tracking to maintain sufficient inventory

· Health and safety compliance - Ensuring the team follows health, safety and hygiene standards. This includes staff training on sanitation protocols and equipment maintenance

Requirement:

- Experience in wellness and related hospitality industry

- Able to motivate and lead a team to ensure high-quality service

- Attention to details, ensuring high standards of cleanliness, safety and service quality

- Passion for wellness and self-care

- Friendly and cheerful personality

- Able to work weekend and Public Holidays

Job Summary

As the Clinic Manager of Sin Kang TCM Clinic, you play a vital function as the connexion between Sin Kang, and our customers. You will oversee the daily operations of the clinic, including the management of manpower, logistics, revenue, customer service delivery, administrative excellence, and clinical training for clinic staff. A core member of the Clinical Team, reporting to Operations Manager of Sin Kang, you will be required to collaborate with various internal stakeholders in order to ensure that Sin Kang’s business and products are accurately represented in the market.

What you will get in return

In return, you get to enjoy the excitement of working in a growing & dynamic localise TCM culture. This will be a fulfilling role for you to take ownership of your own clinic operations, revenue, business development and marketing campaigns.

Key Responsibilities

Clinic Operations

• Responsible for daily operations of these service points, including front counter services, administrative, and operational matters, and partnering all clinic staff, TCM Physicians and backend operation team to solve system and process issues.
• Responsible for daily clinical meeting with all staff before any clinic operations.
• Provide essential support to all levels in the Clinic when required, and responsible in ensuring good workplace behaviour and identify issues and use resources to resolve.
• Supervise and manage the clinic’s appointment calendar.
• Establish and administer clinic specific policies and oversee system standard work.
• Maintain consistent SOP protocols for various tasks such as patient registration, queue management, medication dispensing, invoicing, and payment collection, claim submission, drug inventory management, and general cleanliness.
• Manage the financial and administrative aspects of the clinic, such as clinic facilities, equipment, medical supplies, and resources in relation to cost management, organising files and information, as well as maintaining accurate records of petty cash and billings.
• Responsible for inventory management. Evaluates stock levels of supplies and oversees repair or replacement of equipment and supplies.
• Responsible in providing innovative solutions to address all clinic operational shortcomings and escalation workflow to Operations Manager, when required.
• Build relationships with all stakeholders, engendering trust, confidence, loyalty, awareness, and mutual benefits.

Revenue, Finance and Corporate Governance

• Responsible for achieving the weekly and monthly sales revenue and financial targets for the clinical services assigned and be responsible for developing and carrying out business plans in conjunction with Operations Manager, and heads of departments/divisions to ensure that revenue goals are reached.
• Scope of business management includes clinic’s annual financial budgeting and regular reviews with all heads of departments/divisions, TCM Physicians, and development of new treatment services.
• Devise, implement and report all monthly clinic and staff’s sales revenue performance indicators and goals.
• Support and implement all business development and marketing campaigns planned for the Clinic.
• Ensure compliance with guidelines set by the Ministry of Health (MOH), Traditional Chinese Medicine Practitioners Board (TCMPB).
• Implement clinical administrative policies and initiate actions to enhance patient care programmes.

Service Excellence Management

• Collaborate with other department teams to ensure a positive experience for patients along the continuum of care.
• Provide quality service to patients including but not limited to answering queries and following-up over phone calls.
• Responsible for achieving customer satisfaction targets in partnership with the Operations Manager.
• Responsible for devising innovative ways to continually improve clinic service levels and ensuring great hospitality and total customer satisfaction.
• Communicate & resolve all patient queries & complaints in a professional manner & establish strong customer relationship with all patients/customers.
• Guide and support participation in patient care delivery regularly.
• Execute clinical administrative policies and initiate action to enhance patient care programmes.

People and Resource Management

• Understand future staffing requirements and create, execute and support clinical staff recruitment and retention strategies with Operations Manager and HR Manager.
• Identify position specific job responsibilities and core competencies to create clear job descriptions.
• Manage a team of TCM Physicians, patient relations officers, and therapists, providing customer services in service points, ensuring smooth and efficient clinical operations, conduct appraisals for these staff.
• Responsible for ensuring that all clinic staff receive appropriate induction, orientation, and training so that they possess appropriate skills and knowledge to carry out their jobs.
• Manage and allocate manpower rostering at clinic.
• Keep and monitor staff records and time attendance to include leave and sick days.
• Any ad hoc duties as assigned.

Requirements

• This role is a direct reporting to Operations Manager.
• Minimum requirement of GCE O Level, Diploma or Degree Holder will be a plus.
• At least 2 – 3 years of relevant work experience, with practical aspects of TCM Clinic/Aesthetics/ SPA operations is an added advantage.
• Knowledge in TCM would be an added advantage.
• Proven performance with strong track record in personal & clinic sales will be an added advantage.
• Proven performance with strong track record in supervisory experience and ability to lead and manage a team effectively.
• A team player, ability to exercise initiative, manage pressure, multi-task, and work independently in a fast-paced TCM, Beauty & Wellness environment.
• Good communication skills (both verbal and written in English and Mandarin) and excellent interpersonal skills, for daily communication with Mandarin-speaking patients and colleagues.
• Meticulous and analytical, possess good organisational, resourceful, problem-solving, co-ordination and communication skills.
• Excellent Office 365 skills, such as Spreadsheet, Words, and PowerPoint.
• Must be able to work on weekends and public holidays.

Work Location: Multiple locations across Singapore!

Interested candidates, kindly submit your updated resume via online. Alternatively, you may call our Human Resource Department at 6884 4772. Attractive remuneration package commensurate with relevant experience.

We regret that only shortlisted candidates will be notified.

For more information, please visit and follow our LinkedIn Page https://www.linkedin.com/company/sinkangtcm for exciting updates.

Responsibilities:

• Managing the design and coordination of a team of M&E coordinators, Engineers, and BIM modellers.
• Liaise with consultants on matters relating to all M&E works.
• Participate in technical meetings and site meetings.
• To assess and resolve any technical or site issues related to M&E drawings and M&E work with consultants and subcontractors
• On-site supervision of work progress
• Maintaining schedules and coordinating the work of subcontractors.
• Assist in finalising accounts of MYE Sub-contractors.

Requirements:

• Minimum Bachelor’s degree
• Experience with local A1 Main Con
• Experience as an Architectural Coordinator in condominium/mixed development projects

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

Our client is a specialist clinic located at the city.

• Oversee daily clinic operations, ensuring smooth patient flow and optimal resource utilization.
• Manage the clinic budget, monitor expenses, and ensure financial viability.
• Ensure compliance with healthcare regulations, accreditation standards, and internal policies.
• Implement quality improvement initiatives to enhance patient outcomes and service delivery.

Requirements:

• Nitec and above
• At least 2 years of managerial experience in clinic setting.
• Excellent leadership, communication, and organizational skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Remuneration package: $7,000 to $10,000 Basic + Excellent Variable Bonus

• HDB Upgrading project

• Reputable Construction Company

• Possess HDB MSCP, ELUP or HIP experience

Responsibilities

• Responsible for technical & engineering matters.
• Project planning, monitoring and scheduling of site activities.
• Monthly progress claim and monthly progress reporting.
• Ensure environmental, safety and health aspect on site.
• Responsible to liaise and coordinate with clients and sub-contractors.

Requirement

• Possess HDB upgrading MSCP, ELUP or HIP Project experience
• Proficient in Chinese to coordinator with Chinese speaking counterparts

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to

[email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

EA License Number: 02C4944

Registration Number: R1217882

Posting Personnel: Yeo Yi Rong

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

• Leading firm in building management and consultancy services
• Headquartered in Singapore with 12 overseas offices
• Attractive Remuneration Package

Responsibilities:

• Assist the Building Manager to supervise the operations team in managing the overall operation, maintenance and upkeep of the property and facilities.
• Handle building's matters relating to assets enhancement, supervision of contractors, liaison with clients and facilities operation.
• Attend to feedback and service requests from clients and liaise with contractors on all maintenance matters.
• Present during performance auditing and render assistance to facilitate the completion of the performance auditing of the past inspection.
• Compile, collate and analyze operational data and reports for continuous improvement.

Requirements:

• Diploma in Real Estate Business/Facilities Management /Project and Facilities Management /Engineering or equivalent
• Minimum 3 years of relevant experience in managing high rise building.
• Pro-active, independent, able to work with minimal supervision and perform under pressure
• Good communication and interpersonal skills

Working Hours: Mon - Fri (8.00am-6pm)

Working Location: ICA Building

Salary: Up to $5,000 + mobile allowance + AWS + variable bonus

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Responsibilities:

• Primary interface with suppliers (of the assigned Categories) for relationship management, establishment of business framework, performance development and overall business review
• Monitors industry information and trends, and supplier risk profiles, to devise long term supplier engagement strategies for the Categories
• Source and identify new business partners to meet the changing requirement of the organization
• Develop strategies to continuously maximize cost savings for the organization while maintaining good quality and consistent supply
• Understand long term requirements of the company and engage in strategic planning and collaboration with internal stakeholders to deliver key performance indices
• Organize and lead in Business reviews and Category Review Meetings
• Plan and execute negotiations for tenders, contracts and strategic partnerships, ensuring the organization receives the best value
• Innovate within the procurement space, automating and/or improving tools or processes to better support the Procurement Lifecycle
• Communicates with leadership (at all levels including corporate) regarding matters of importance within both the functional and business areas

Requirements:

• Diploma/ Degree in Procurement, Supply Chain Management.
• Management experience and/or five years of Category Management experience required
• Working experience in subcontractor manufacturing industry will be an added advantage
• Sound knowledge in logistics supply chain systems and dynamics
• Able to work under pressure and independently or with a cross functional team
• Innovative, analytical, solution-oriented mindset with problem solving and strategic thinking skills in order to evaluate and provide actionable insights
• Highly effective interpersonal communication and influencing skills
• Strong project management and organizational skills with the ability to work on various initiatives
• Proficient with Microsoft Office Suite applications

• To supervise the work of sub-contractors and work closely with other operations staff to meet the project schedule
• Report to the Construction Manager
• You will adhere to construction procedures and safe work practices and ensure that works are executed within an acceptable standard of workmanship so as to meet the stringent requirement conducted during site tests and inspections
• Prepared and Assembled ready wooden cabinetry to drawings and specifications for installation.
• Verified dimensions and checked the quality and fit of pieces.
• Measured and marked dimensions of sites.
• Performed Cabinet assembly with the use of hand tools.
• Assisted with all aspects of the assembly team.
• Read detailed schematics for cabinets and executed assembly accurately.
• Helped with delivering and manually installing cabinets.
• Installed cabinets in residential homes.
• Minimum 3 years of relevant experience in the Construction Industry
• Possess a certificate in Building Construction Safety Supervisor (BCSS)
• Supervisory experience in foundation & structural works on site
• Able to work independently with a positive attitude

Responsibilities:

• Develop potential sales and businesses plan to achieve
• Track sales goals and reporting results as necessary.
• Liaise with clients on project details, design concepts and requirements
• Manage client’s expectations on projects, events or exhibition
• Prepare budget and cost management for tender submission or quotation for client's review
• Brief designers on concepts and specification requirements of clients project
• Meetings and liaise with consultants, sub-contractors and any other parties involved to deliver project based on client’s requirements
• Assist Operations to resolve operational issues related to projects
• Submit relevant documents to Landlord, building management and/or relevant authority in a timely manner
• Inspect off-site fabrication and on-site installation
• Ensure project is completed smoothly and step up to resolve any problems that might occur
• Any other duties as assigned

Requirements:

• Minimum Degree/Diploma or equivalent education
• Minimum of 2 years’ working experience in event / project management
• Possess excellent written and verbal communication skills
• A team player and able to multi-task and thrive in a fast-paced environment

Job Description -

· Help identify prospects, customers, and referral sources and develop/maintain relationships

· Maintain up-to-date customer lists

· Communicates clients’ needs and requirements to the Production Department

· Provide support in preparing proposals for presentation to customers

· Follow up referral and follow through with customers to ensure the deal is closed

· Complete all post-sales documentation and ensure proper filing

Job Requirements -

· ITE or Equivalent

· More than 2 years of proven sale or customer service experience, in F&B Supplies will be an added advantage.

· Good Customer Service

· Strong verbal/written communication and organization skills

· Independent, self-motivated and able to multi-task

· Proactive and a good team player