Total 23,525 customer experience manager job vacancies in Others category in Singapore

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Duty Manager to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Responsible for ensuring the smooth, efficient, and profitable operation of the hotel.
• Overseeing key areas within the Front Office such as reception, cashiering, telephone services, reservations, and baggage handling. Supervise junior staff, ensuring they maintain professionalism and contribute to a positive corporate image for guests.
• Ensure prompt, courteous, and efficient service for all guests, addressing any complaints with tact and diplomacy. Assist with guest check-in and check-out processes.
• Handle security-related duties by directing guests to the Security department for incidents, thefts, or offences, and manage issues involving guest misconduct or unauthorized individuals in coordination with security personnel.
• Maintain a cash float aligned with occupancy levels, authorize rate and room changes, handle paid-outs, cash advances, and cheque acceptance following hotel procedures and credit policies.
• Closely monitor room inventory to ensure optimal room usage, maximizing revenue opportunities.

Requirements

• Minimum Diploma in Hotel Management or relevant discipline
• Willingness to work rotating shifts.
• At least 4 years of experience in the hospitality industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Operation Executive

• Office Location: West
• Site Location: East
• Job Types: Full Time
• Timing/Shifts: 5 Day Week

MCI Career Services Pte Ltd is a leading recruitment agency in Singapore, dedicated to connecting talented individuals with exceptional career opportunities. We are currently looking for a friendly, proactive, and highly motivated Operation Executive to join our dynamic team immediately.

Job Description:

• Manage project requirements, ensuring smooth execution and timely delivery.
• Oversee daily operations, meeting targets and lead time in a fast-paced environment.
• Liaise with customers and internal stakeholders, addressing project-related matters.
• Deploy staff as per client needs, conducting site visits for compliance and troubleshooting.
• Manage activities, and work schedules, and consolidate staff payroll accurately.
• Provide product training to enhance staff skills and knowledge.

Requirements:

• Diploma with 3 years of logistics or warehouse operations experience.
• Adaptability to fast-paced operations.
• Strong organizational and communication skills.
• Ability to work overtime as needed

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the processing and administration by the company relating to this job application.

*We regret to inform you that only shortlisted candidates will be notified

Chan Mui Lee (Sandy)

Reg No. R1108925

EA License No: 06C2859

Roles & Responsibilities

· Must need to work on Weekends and Public holidays

· Must have good proficiency in English, Tamil and Hindi

· Must ready to work physically to carry provisionals, groceries and vegetables from whole sale vendor delivery to store room , then shift from Store room to display rack to avail customers

· Receiving of provisionals, groceries and vegetables from whole sale supplier then arrange it properly

· Loading and unloading of provisionals, groceries and vegetable

· Help customers to find locate provisionals, groceries and vegetable, if need bring the stuff and put it their trolley

· Ensure shelves and product displays remain stocked.

· Replenish products onto display shelfs and areas as assigned.

· Check & account for damaged stocks, Tabulate balance stocks & Tidy up items displays

· Welcoming customers to the store and answering their queries. -Assess customer needs and wants: answer customer questions and concerns. -Provide appropriate product recommendations. -Ensure merchandise is in-stock and displayed on shelves in a presentable. -Build relationships with customers, especially regular customers.

· Create a variety of ongoing promotional activities to increase revenues. These can include daily specials, coupons, discounts, a loyalty restaurant that encourages repeat dining, and training wait staff to upsell appetizers, desserts and drinks. In addition to these types of promotional activities, able to develop larger business opportunities, such as group sales, offsite catering, a proprietary, private-label sauce, delivery service and corporate events.

· Accomplishes marketing and sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

· Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.

· Meets marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Primary Responsibilities:

• Oversee limousine operations and manage a team of coordinators and drivers.
• Ensure smooth daily operations while adhering to department procedures and company policies.
• Exhibit leadership, teamwork, time management, customer orientation, and proficiency in limousine services.

Operational Duties:

• Supervise and lead the team in Limousine Command Center.
• Coordinate with front desk/butler services, business development hosts, and drivers.
• Manage limousine-related information and address transport arrangements, waiting times, and pick-up/drop-off locations.
• Conduct regular checks on grooming and service standards for both in-house and outsourced team members.
• Monitor team interactions to ensure effective communication with stakeholders.
• Maintain vehicle cleanliness and ensure all amenities are in place.
• Review and plan daily bookings and manage resources, including outsourcing vehicles as needed.
• Forecast vehicle requirements for upcoming events and plan deployment with the Limousine Command Center team.
• Ensure timely dispatch of all limousine bookings.
• Plan and manage team rosters according to operational needs.
• Resolve booking, dispatch, or guest-related issues promptly and update relevant departments.
• Address operational issues proactively and escalate to the Operations Manager when necessary.
• Develop effective communication with stakeholders to understand departmental workflows.
• Assign duties, conduct training and assessments, update checklists, and handle shift handovers.
• Attend training sessions and department meetings as scheduled.
• Perform additional duties as assigned by the immediate supervisor.

Requirements:

• Diploma or higher; Hotel Management is an advantage.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Detail-oriented, with strong follow-through.
• Pleasant attitude, resilient mindset, and ability to work independently.
• Willingness to work shift as required.
• Professional appearance and demeanor.

Job Summary

As the Clinic Manager of Sin Kang TCM Clinic, you play a vital function as the connexion between Sin Kang, and our customers. You will oversee the daily operations of the clinic, including the management of manpower, logistics, revenue, customer service delivery, administrative excellence, and clinical training for clinic staff. A core member of the Clinical Team, reporting to Operations Manager of Sin Kang, you will be required to collaborate with various internal stakeholders in order to ensure that Sin Kang’s business and products are accurately represented in the market.

What you will get in return

In return, you get to enjoy the excitement of working in a growing & dynamic localise TCM culture. This will be a fulfilling role for you to take ownership of your own clinic operations, revenue, business development and marketing campaigns.

Key Responsibilities

Clinic Operations

• Responsible for daily operations of these service points, including front counter services, administrative, and operational matters, and partnering all clinic staff, TCM Physicians and backend operation team to solve system and process issues.
• Responsible for daily clinical meeting with all staff before any clinic operations.
• Provide essential support to all levels in the Clinic when required, and responsible in ensuring good workplace behaviour and identify issues and use resources to resolve.
• Supervise and manage the clinic’s appointment calendar.
• Establish and administer clinic specific policies and oversee system standard work.
• Maintain consistent SOP protocols for various tasks such as patient registration, queue management, medication dispensing, invoicing, and payment collection, claim submission, drug inventory management, and general cleanliness.
• Manage the financial and administrative aspects of the clinic, such as clinic facilities, equipment, medical supplies, and resources in relation to cost management, organising files and information, as well as maintaining accurate records of petty cash and billings.
• Responsible for inventory management. Evaluates stock levels of supplies and oversees repair or replacement of equipment and supplies.
• Responsible in providing innovative solutions to address all clinic operational shortcomings and escalation workflow to Operations Manager, when required.
• Build relationships with all stakeholders, engendering trust, confidence, loyalty, awareness, and mutual benefits.

Revenue, Finance and Corporate Governance

• Responsible for achieving the weekly and monthly sales revenue and financial targets for the clinical services assigned and be responsible for developing and carrying out business plans in conjunction with Operations Manager, and heads of departments/divisions to ensure that revenue goals are reached.
• Scope of business management includes clinic’s annual financial budgeting and regular reviews with all heads of departments/divisions, TCM Physicians, and development of new treatment services.
• Devise, implement and report all monthly clinic and staff’s sales revenue performance indicators and goals.
• Support and implement all business development and marketing campaigns planned for the Clinic.
• Ensure compliance with guidelines set by the Ministry of Health (MOH), Traditional Chinese Medicine Practitioners Board (TCMPB).
• Implement clinical administrative policies and initiate actions to enhance patient care programmes.

Service Excellence Management

• Collaborate with other department teams to ensure a positive experience for patients along the continuum of care.
• Provide quality service to patients including but not limited to answering queries and following-up over phone calls.
• Responsible for achieving customer satisfaction targets in partnership with the Operations Manager.
• Responsible for devising innovative ways to continually improve clinic service levels and ensuring great hospitality and total customer satisfaction.
• Communicate & resolve all patient queries & complaints in a professional manner & establish strong customer relationship with all patients/customers.
• Guide and support participation in patient care delivery regularly.
• Execute clinical administrative policies and initiate action to enhance patient care programmes.

People and Resource Management

• Understand future staffing requirements and create, execute and support clinical staff recruitment and retention strategies with Operations Manager and HR Manager.
• Identify position specific job responsibilities and core competencies to create clear job descriptions.
• Manage a team of TCM Physicians, patient relations officers, and therapists, providing customer services in service points, ensuring smooth and efficient clinical operations, conduct appraisals for these staff.
• Responsible for ensuring that all clinic staff receive appropriate induction, orientation, and training so that they possess appropriate skills and knowledge to carry out their jobs.
• Manage and allocate manpower rostering at clinic.
• Keep and monitor staff records and time attendance to include leave and sick days.
• Any ad hoc duties as assigned.

Requirements

• This role is a direct reporting to Operations Manager.
• Minimum requirement of GCE O Level, Diploma or Degree Holder will be a plus.
• At least 2 – 3 years of relevant work experience, with practical aspects of TCM Clinic/Aesthetics/ SPA operations is an added advantage.
• Knowledge in TCM would be an added advantage.
• Proven performance with strong track record in personal & clinic sales will be an added advantage.
• Proven performance with strong track record in supervisory experience and ability to lead and manage a team effectively.
• A team player, ability to exercise initiative, manage pressure, multi-task, and work independently in a fast-paced TCM, Beauty & Wellness environment.
• Good communication skills (both verbal and written in English and Mandarin) and excellent interpersonal skills, for daily communication with Mandarin-speaking patients and colleagues.
• Meticulous and analytical, possess good organisational, resourceful, problem-solving, co-ordination and communication skills.
• Excellent Office 365 skills, such as Spreadsheet, Words, and PowerPoint.
• Must be able to work on weekends and public holidays.

Work Location: Multiple locations across Singapore!

Interested candidates, kindly submit your updated resume via online. Alternatively, you may call our Human Resource Department at 6884 4772. Attractive remuneration package commensurate with relevant experience.

We regret that only shortlisted candidates will be notified.

For more information, please visit and follow our LinkedIn Page https://www.linkedin.com/company/sinkangtcm for exciting updates.

Responsibilities:

• Perform project management of IT initiatives (event, promotion)
• Ensure timely and accurate delivery of technology products and services (POS function/price update)
• Oversee new system facilitation, current system enhancement
• Manage external IT vendors relationships and services
• Installation and configuration computer hardware, software, systems, networks, printers and scanners
• Work closely with IT HQ to implement and manage systems
• Responding to technical breakdowns and resolution
• Investigating, diagnosing and solving computer software and hardware faults
• Repairing IT equipment and replacing parts
• Management of stocks of IT equipment and other supplies
• Inventory system management (Axapta)

Requirements:

• Diploma in Information Technology
• Minimum 2 years relevant experience
• Good attitude and willing to learn with excellent communication and analytical with good time management, good problem-solving skills and documentation skills
• A motivated team player with strong qualities to lead and work in a challenging environment with tight timeline
• Willing to travel and able to work in either office hours or rotating shifts, weekends and overtime if required
• Ability to work independently with strong drive and willingness to take up challenges.

ATTRACTIVE BENEFITS!

Pls send your resume to [email protected] to apply.

Only shortlisted candidates will be notified.

Job Description

• Industry/ Organization Type: F&B Manufacturing
• Position Title: Operations Manager / Store Manager (Korean BBQ)
• Working Location: Orchard
• Working Hours: 6 days (Monday – Friday, 9 AM – 6 PM)
• Salary Package: Basic Salary up to $7,000 + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Oversee the day-to-day operations of the restaurant, ensuring efficiency and compliance with company policies and industry regulations.
• Monitor all aspects of the dining experience, from seating and table service to food preparation in the kitchen.
• Collaborate with chefs to update recipes, menu items, and presentations based on customer preferences and seasonal ingredients.
• Monitor guest feedback, address complaints promptly, and work to consistently improve customer satisfaction.
• Maintain optimal stock levels for food ingredients, beverages, and other consumables.
• Manage and oversee the restaurant's budget, including labor costs, food costs, and other operational expenses.
• Ensure that all health, safety, and hygiene regulations are strictly adhered to.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma/Degree in Business Administration or a related field
• Has around 5 years of experience in restaurant management, prior work experience in Korean BBQ concepts is an added advantage
• Strong leadership and management skills with the ability to motivate and guide a diverse team

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #69986 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Our Client is in the Environmental Industry. Due to their current expansion plan, they are looking for an Assistant General Manager to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibility

• Collaborate with management to resolve operational issues efficiently.
• Review and approve company processes and policies to ensure compliance and effectiveness.
• Analyze organizational structure and recommend improvements to the Managing Director to enhance efficiency.
• Lead initiatives for change, innovation, and continuous improvement to support business opportunities.
• Implement and oversee yield management strategies to ensure competitiveness and profitability across all divisions.
• Ensure proposals meet company standards, including accurate costing.
• Manage headcount and budgets to boost productivity and ensure effective succession planning.
• Provide leadership by communicating and reinforcing the company’s strategic goals to stakeholders.
• Conduct quarterly departmental reviews to monitor and achieve targets.
• Work closely with Business Development to develop a strong sales strategy aligned with company objectives.
• Build and maintain relationships with key stakeholders by participating in relevant meetings and events.
• Any ad-hoc duty given

Requirement

• Min Degree in any field
• Min 4 years of experience in Start up environment
• Experience with Decision making and managerial

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

Job Requirements

• Manage day to day restaurants & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Job Specifications

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven management experience in the Beauty & F&B industry
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Possess strong knowledge of Beauty and F&B industry's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics

Job Responsibilities

• Manage day to day restaurants & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Job Specifications

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven management experience in the Beauty & F&B industry
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Possess strong knowledge of Beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics

A global leader in bulk shipping is seeking a dynamic Operations Manager to join their team in Singapore.

In this role, you'll be working closely in a team at the same time given the autonomy to make decisions when needed. We are looking for someone who is ambitious, appreciates longevity in the company with good culture, someone who constantly learning and improving yourself. If you have experience in managing the operations of handys, supras and panamax vessels.

What’s on offer?

• Competitive bonuses
• Flexible working environment
• Career developement opportunities
• A stable, long history company that evergrowing

Requirements:

• min 5 years of end-to-end drybulk operations experience
• IMOS, SEDNA trained, strong analytical skills
• Team player, driven, willingness to learn
• Singaporeans and PR of Singapore ONLY

Like to find out more? Apply now and we can have a confidential chat!

JOB DESCRIPTION

• Oversee the daily operations of a school-based student care centre
• Liaise with HQ, parents and school with regards to students and Centre matters
• Mentor, lead and motivate staff in their work
• Ensure that programmes and activities are carried out as per set curriculum
• Plan for manpower and logistics
• Handle fees payment and follow up on fees arrears
• Ensure proper documentation and timely submission of applications, withdrawals of enrolment and fees assistance schemes
• Maintain updated records of students' profile and finance matters
• Handle enquiries and provide regular feedback
• Other related duties as assigned by the Superior

REQUIREMENTS

• At least 2 years of relevant experience in managing a Student Care Centre, Childcare Centre, or Kindergarten
• Polytechnic Diploma and above
• Possess good communication skills
• Meticulous and able to multi-task

WORKING HOURS:

During normal school term: 10am to 7pm (Mon to Fri)

During school holiday: 9 hours shift between 7.30am to 7pm (Mon to Fri)

Join Our Dynamic Team!

We're seeking a highly skilled and experienced School Disciplinary Master / Mistress (Operation). As a key member of our school community, you'll play a vital role in maintaining a safe and supportive environment for students and staff.

Working Hours & Benefits:

• Monday to Friday, 8:30 am - 6:00 pm
• Gross salary up to $3,350
• Location: Dover
• Opportunity to work in a dynamic educational setting
  

Key Responsibilities:

• First tier coverage in the event of manpower shortfall
• Responsible for all attendance, payroll and HR Admin matters including updating staff profile, incentives payment, on-boarding and off-boarding
• Administer HR related issues including employees’ concerns and disciplinary proceedings
• Review the processes and service offerings with a view to continually streamline and improve
  the workflow and processes, identifying potential gaps and suggesting solutions
• Participate in discussions with management team and subject matter experts to provide
  recommendations on enhancing service delivery and procedures.
• Achieve CSDS Silver and Gold certification or re-certification for all service functions
• Involved in project management planning and processes, which include manpower planning and resource management
• Tracking and registering of training courses for staff
• Exceed client’s expectations and achieve to meet client’s objectives and SLA
• Maintain long-term relationship with clients and partner
  

Job Requirements

• Proven experience in disciplinary investigation and management, emergency response, and crisis management
• Background in law enforcement (e.g., Singapore Police Force, Prisons, Central Narcotics Bureau) or similar roles in education institutions
• Proficient in Microsoft Office and eager to develop IT skills
  

How to Apply:

If you're passionate about creating a positive school culture, please submit your application. Only shortlisted candidates will be notified.

I hereby give consent to Certis CISCO Security Pte Ltd and its subsidiaries to access my job application for the position applied and other positions that I may also be considered for and to use and disclose my personal data submitted in or as part of my job application to law agencies, government representatives and prospective clients. (DATA PROTECTION: The Company is committed to respect the statutory rights to privacy of all job applicants. However, we obtain, monitor, process and disclose personal information regarding employees and prospective employees to meet our need and according to applicable laws. For more information on our Personal Data Protection Policy, please visit https://www.certisgroup.com/privacy-policy.

Job Responsibilities

• Manage day to day restaurants & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Job Specifications

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven management experience in the Beauty & F&B industry
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Possess strong knowledge of Beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics

Our Client is in the Aerospace Industry. Due to their current expansion plan, they are looking for an Operation Manager to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibility

• Lead the operations team to meet KPIs in HSE, Quality, Delivery, Cost, and Productivity.
• Build and develop the team to ensure consistent and improved performance year-over-year.
• Foster a proactive HSE culture and drive safety improvement.
• Optimize resources to achieve KPIs in safety, quality, sales, WIP, expenses, and productivity.
• Ensure equipment availability through Total Productive Maintenance.
• Manage headcount, skill development, recruitment, and succession planning.
• Mentor the team to build a high-performance culture.
• Any ad-hoc duty as given

Requirement

• Min Degree/Master in Manufacturing, Aerospace or Engineering
• Min 6 – 8 years of experience in Manufacturing, Operation and Management (direct and indirect reports)
• Good knowledge in Lean Manufacturing and Six Sigma / Value Stream
• Deep knowledge and experience in operations management in Aerospace, oil & gas or equipment manufacturer.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

Job Responsibilities:

Ensure the well being of the equipment section in terms of morale, KPIs and long term success.
Set expectations for employees on understanding and compliance to MRB, TECN, 8D, specification requirements.
Regular assessment on risk management with action items identified.
Set expectations on effective use of SPC, FMEA, and other Quality Management System to detect issues timely and with improvement action items identified.
Continuous improvement program in place to prevent quality, line yield, and sort yield excursions
Project monitoring system in place to keep track of project status and progress vs fab performance requirements.
Set targets, goals and projects for the section to minimize wafer scrap, defect, rework, and improve process capability to meet operational needs.
Forecast and budget on equipment upkeep cost and any other related expenditures. Drive improvement activities to reduce equipment upkeep costs.
Work closely with Process and Manufacturing Section Managers to address equipment constraint issues, OEE. Optimize metrology sampling to meet quality standard and Manufacturing requirements.
Establish / monitor vendor performance metrics to drive quality and cost improvements. Develop a good working relationship with vendors.
To provide support and adequate resources to ensure compliance with Environmental, Health and Safety (EHS) requirements, and participate in improving and maintaining the EHS management system. Ensure good practice of housekeeping on tools, equipment, and materials.
Setup a spare part inventory system that can forecast usage. Ensure employees are disciplined in housekeeping and maintaining the system.
Set performance expectations for employees and have regular review to keep track of performance. Clearly define responsibility and develop empowerment in the group. Jointly work with employees to develop their career path.
Ensure that employees have the required training, knowledge, and competency in performing the tasks.
Develop performance reporting structures so that the employees can document their project in the Knowledge database for sharing and training for future Engineers / AssociateEngineers.

Job Requirements:

Degree or Master’s Degree in Engineering discipline
8 years of relevant working experience in Diffusion Furnace Equipment - Semiconductor Industry
5 years of proven track record in a leadership role with strong leadership capabilities
Highly driven, motivated and resourceful
Excellent interpersonal, communication and influencing skills
Proficient in MS Office and good data analytical skill

Job Description

We are representing a global client in search for a motivated and experienced Rider Manager to oversee our delivery operations.

Key Responsibilities:

• Rider Recruitment and Training:Oversee the recruitment process for riders, ensuring that new hires are effectively onboarded and trained according to company standards.
• Performance Management:Monitor and enhance rider performance utilizing the company’s star-rating evaluation system to ensure compliance with platform standards.
• Team Leadership and Support:Provide daily assistance to the rider team, addressing any challenges they encounter on the job and fostering team cohesion and morale.
• Rewards and Incentive Management:Manage and implement the company’s rider reward mechanisms, including star bonuses and the monthly reward pool system.
• Complaint and Dispute Resolution:Address and resolve rider-customer disputes or complaints promptly, ensuring efficient management of issues while maintaining the company’s reputation.
• Data Analysis and Reporting:Regularly analyze rider performance data, generate reports, and propose improvements to enhance overall operational efficiency.
• Policy Enforcement:Ensure that riders comply with platform operational policies, including penalties for lateness and order cancellation rates.

Job Requirements:

• Experience:At least 3 years of team management experience, preferably in the delivery industry or a related field.
• Leadership:Strong leadership skills with the ability to motivate and guide teams toward high-performance goals.
• Communication:Excellent communication skills to maintain effective interactions with riders, customers, and internal departments.
• Problem-Solving:Ability to solve complex issues and make quick decisions under pressure.
• Data Analysis:Proficiency in using Excel or other data analysis tools for making data-driven operational decisions.

Regret to inform that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R1878287

Business Registration Number: 201735941W.

Licence Number: 18S9037

Job Duties:

• Manage the process for QMS audits, to ensure compliance of the organization’s Integrated Management Systems wrt ISO9001/TS16949/ VDA 6.3, Customer specific requirements.
• Identify areas/ system gaps for improvement and implementation. Establish and drive QMS enhancement and integration roadmap/milestones.
• Work closely with Operations and key stakeholders to maintain consistent manufacturing, quality policies and compliance
• Responsible for maintaining/improving fab performance though SPC program.
• Investigate root causes and resolve key fab-related quality issues and effectiveness of corrective and preventive actions. Manage Non-Conformance cases with respect to on-time closure with the relevant customers/Business Lines.
• Responsible for Outgoing and Periodic review OQA performance to drive defect reductions
• Responsible for Document Centre Management & Library Services
• Management of change among diverse cultures in a fast paced environment
• Co-work with related functions to support the wafer fabrication process to drive process/system optimization and effectiveness

Job Qualifications:

• Degree in Chemical / Electrical Engineering / Physics / Chemistry or equivalent
• 8+ years in semiconductor industry preferred
• Knowledge of wafer fabrication process essential
• Strong in project management skills, facilitation, analytical skills and system thinking

Job Description

We are a Japanese MNC with subsidary offices located across Asia and we are looking for potential candidates to join our company. All hired candidates are required to perform the below tasks on a daily basis:

• Perform abatement system (scrubber) Preventive Maintenance service on-site.
• Provide Corrective Maintenance & troubleshooting on-site.
• Perform equipment installation, part change.
• Provide service reports on assigned task.
• Working environment will be clean room or subfab in semiconductor factory.
• Manage the customer services and relationship through providing regular feedback and periodic operations review with clients to optimize quality of service, business growth, and customer satisfaction.
• Communicate with Japanese Engineers and HQ in Japan and provide technical guidance to our team of Site Managers and Service Engineers.
• Defines roles and responsibilities, plans for the department’s future needs and operations; counsels and discuss with managers on performance.
• Coordinating with Site Managers on manpower planning and arrangements.
• Provide strategic leadership and direction to the operations division and supervising Assistant Service Engineer to achieve the operations key performance index and the required service standards.
• Ensuring safe and secure work environment for all employees.
• Ensuring compliance in all procedures including documentation.
• Attending and preparing documents for audit by customers.
• Any other duties assigned by the Site Manager.

Requirements

• Min Diploma/Degree or higher with at least 3-7 years of related working experience with our company's abatement systems in a semiconductor environment.
• Strong ability in handling technical issues and able to propose and negotiate service contracts to customers
• Experience in Semiconductor Fab and Service Audit will be an advantage.
• Good understanding & knowledge of semiconductor facilities & processes will be an advantage.
• Willing to travel daily to various sites and overseas when required.
• Must be self-driven, energetic, resourceful, and good leadership.
• Meticulous and timely in documentation.
• Able to project strong, positive image of self and company.
• Able to build good partner relationship at all level.
• Team player with good communication skill.
• Responsible, independent with excellent customer service skill

Benefits:

• Transportation allowance
• Attendance Allowance
• AWS & Variable Bonus
• Medical Benefits

Role:

• Oversee tasks related to container lease payments, including both payables and receivables.
• Monitor automated lease invoicing processes, troubleshoot issues, and resolve invoice discrepancies with relevant stakeholders.
• Process DV invoices for total loss containers and perform ad-hoc credit or debit adjustments as needed.
• Manage total loss and container revival processes according to SOP.
• Conduct thorough assessments of total loss requests received from regional or local offices.
• Follow up with respective offices on TPB collection statuses and approve total loss requests.
• Review and coordinate the total loss revival process, working closely with stakeholders.
• Manage container sale and disposal activities, executing the sales process to meet scale adjustment targets.
• Conduct negotiations and bidding with buyers, evaluating their offers effectively.
• Participate in automation and system improvement initiatives.
• Handle additional tasks as assigned.

Requirements:

• Bachelor’s Degree or Diploma in a related field.
• Proficiency in Google Workspace and Microsoft Office software.
• Strong interpersonal, communication, and presentation skills, with the ability to collaborate effectively across departments and cultural contexts.
• Organized, adaptable, and detail-oriented team player, with excellent multitasking abilities.
• Strong analytical skills, capable of troubleshooting and identifying opportunities for business process improvement.
• Willingness to learn and adopt new technologies and methods.
• Experience with data management software like Tableau and Looker is preferred.
• Candidates with experience in billing settlement and container inventory control/operations in liner shipping are preferred.

Job Responsibilities

• Manage day to day restaurants & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Job Specifications

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven management experience in the Beauty & F&B industry
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Possess strong knowledge of Beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics

Job Responsibilities

• Manage day to day restaurants & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Job Specifications

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven management experience in the Beauty & F&B industry
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Possess strong knowledge of Beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics

Highlights

• AWS + Variable bonus
• 5 days work week, Mondays to Fridays

Responsibilities

• Reporting to the Project Director, he/she is responsible for the successful completion of a project, specialising only in lighting deliverables.
• Ensure all paperwork and material submissions are verified, well presented and submitted timely.
• Strong co-ordination and good people management skills, being able to communicate effectively verbally and written, with all relevant stake holders such as consultants, architects, designers, electrical contractors, end-users, relevant authorities and suppliers.
• Overall management of the project with respect to contractual obligations, budgets, and internal resources to ensure project is successfully completed.
• Lead project team on the implementation and execution of works necessary to complete the project.
• Enjoy working in a non-conforming environment where new challenges might suffice and have the ability to problem solve in a timely and cost-effective manner.
• Provide timely updates to management on project status.
• Attend site meetings for all projects including concerns during project DLP.

Requirements

• Degree or Diploma in Electrical, Electronic, or equivalent.
• Minimum 4 years’ relevant work experience in lighting/electrical engineering.
• Experience in lighting industry is advantageous.
• Knowledge in Autocad, Dialux, Relux software is advantageous.

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

The Opportunity:

As a 'Senior Manager, Regional Management Office', you will be instrumental in helping the Regional VP, Country Directors and Strategy Principal to define and implement country strategies as well as in driving the local implementation of global initiatives and innovations. You will also provide analytical support and strategic advice to Director level to solve complex problems and identify new opportunities.

You are an expert at interpreting and actioning strategic business goals. This includes project prioritization and planning as well as setting the relevant KPIs and motivating the team to follow through. You bring analytical acumen coupled with marketplace knowledge and a high level of operational savvy. You have a history of owning projects and are relentless in driving these through to completion.

The role is based in Singapore and reports to the Regional Strategy Principal.

In this Role, you’ll get to:

• Support Regional VP in regional and global initiatives
• Support Country Director in developing and executing country plans
• KPI planning, implementation and achievement
• Project prioritization and planning
• Develop new tools that contribute to greater productivity and efficiency of your team
• Support local teams on tools and operations improvement
• Be an ambassador for your countries to other internal teams
• Interpret and action strategic business goals
• Report and present to senior management

What you’ll Need to Succeed:

• 5 years operations, strategy or project management experience required
• Very strong analytical and problem-solving skills
• Strong communication skills with fluency in English
• Proven track record in project delivery and management
• Experience in Internet, E-commerce, technology or travel industry experience is a plus
• Experience in Management Consulting is a plus
• Bachelor or equivalent degree required, MBA is a plus
• Team player with great collaboration skills
• Energetic and driven with Professional “get it done” attitude
• Creative and Innovative, adapts well to and is energized by change
• Working knowledge and fluency with SQL is a plus

Primary Relationships

The position reports to the Directorate.

Operation

* Lead an e-commerce team and oversee the day-to-day operations of our E-Commerce platforms

* Coordinate order processing, ensure accurate product fulfilment.

* Collaborate with marketplace’s logistics team to ensure accurate pick up and delivery of orders. Monitor and Process orders tracking and delivery status.

* Address customer inquiries, handle returns, exchanges, and refunds orders in line with company policies.

* Review product listings, ensuring accuracy in descriptions, images, and prices.

* Works with marketplace’s Account’s manager to drive promotional campaign.

* Monitor and update warehouse inventory, and order stock from local supplier.

* Ensure product fulfilment and accuracy for outbound shipment of retail sales.

* Work with management to decide product range and availability.

Marketing

* Understanding and management of Ads is a must.

* Develop and implementation of marketing plans across multiple marketplace platforms.

* Collaborate closely with internal and external teams including design, marketing, PR, social media, to develop and implement marketplace related collaterals and plans.

* Oversee product prices and applied discounts. Conduct bi-weekly reporting and data analysis to marketplace performance, identifying areas for improvements and optimisations.

Personal

* Creating and planning work schedules of staff.

* Conduct personnel performance appraisals to assess training needs

* Any duties as assigned

Requirements

* 3-5 years working experience* At least diploma qualifications* Strong operational executions abilities* Understanding of online marketplace platforms such as Amazon, Lazada, Shopee and TikTok* Problem solver, with strong time and project management skills.

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