Total 644 customer service manager job vacancies in Others category in pas wisma geylang serai

Description:

Join Our Growing Team...

Manpower Link is a leading recruitment agency who has more than 7 years in foreign recruitment ! We are currently seeking highly motivated and organized Talent Acquisition to join our team. Come join and grow with us!!!

$2800-$3500

Monday to Friday, 8.30am - 6.00pm

(May need to OT after 6pm , and work on public holiday)

Ubi Road (Near to Tai Seng MRT)

Job Description:

- Handle Recruitment activities not limiting to pass screening, applications, prepare for workers arrival and contracting.

- Assisting with or performing administrative tasks, such as managing and updating internal data , processing new orders, and

- Tracking inventory.

- Monitoring department issues and client complaints to create methods to lessen recurring issues, management of clients accounts.

Job Requirement:

- Minimum Higher Diploma / Degree holder

- Applicants with knowledge of MOM legislations are preferred

- Prefer with CEI certified.

Responsibilities

· Attend to enquiries and feedback received in person and via telephone calls and emails promptly and professionally

· Record and manage Customer Care issues and Lost & Found reports in the CRM system according to the established criteria and guidelines

· Maintain secured custody of found property

· Update and maintain notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information

· Assist customers on facility bookings, programme registrations and handle over-the-counter payment collections

· Perform daily settlements and financial reconciliations for revenue submissions

· Identify improvements and propose recommendations to address operational challenges

· Opportunities to work across the various venues of Singapore Sports Hub

Requirements

· Have a genuine passion for customer satisfaction

· Good communication skills

· Ability to work well in a team

· Pro-active, self-motivated and keen learner

• Driving sales
• Enforcing company policies
• Ensuring compliance with safety regulations
• Managing financial aspects such as daily revenue and salaries
• Overseeing staff
• Develops the strategy and plans for the Business Unit
• Prepares and manages the annual budget for the Business Unit budget and secures subsequent approval, tracks expenditure and ensures adherence to the budget
• Defines the operating framework and policies for the Business Unit and ensures compliance with internal quality standards
• Collaborates with internal and external stakeholders to ensure seamless execution of services within and outside the Business Unit

• can work on publick holidays
• can work on shifts/change of shifts
• can work and stand for long hours
• at least 10 years experiences
• have degree/diploma in hospitality management
• 
  
• Hiring, training, supervising, and evaluating employees.
• Preparing employee work schedules.
• Addressing employee disputes, questions, and concerns.
• Ensuring all staff adhere to safety standards, company policies, and procedures.
• Managing and accounting for all money-handling procedures.
• Ordering, recording, and managing inventory.
• Ensuring the shop is adequately stocked, clean, and visually appealing.
• Motivating employees to reach sales goals and provide excellent customer service.
• Handling customer complaints.

Roles & Responsibilities

• Provide foot reflexology, shoulder and hand massage to customers
• Provide foot reflexology, massage services to customers
• To perform all treatments correctly and professionally.
• Prepare treatment rooms to the standard given.
• Make the guest feel welcome.
• Work closely with team to handle day to day operations including rostering, dissemination of company updates in a timely & accurate manner
• Ability to identify issues / shortfall of business and provide suggestions / solutions to improvise
• Top quality customer service, problem solving for both internal & external customers including vendors.
• Anticipate the types of services that clients would most enjoy and benefit from and implement these types of services into their establishments.
• Work closely with the marketing team to assist with promotion & sales campaign tracking
• Explore business collaborations opportunities
• Assist in hiring when needed
• Manage stock inventory with respective team mates

Requirement

• Able to converse in basic English and Mandarin
• Pleasant disposition and must be willing to learn
• Friendly and cheerful personality
• 5 years needed with certificate Passion in reflexology and / or massage
• Fair in customer service
• Positive attitude and able to work under pressure and multi-tasking
• Enthusiastic

As a Manager/Senior Manager in the Quality Assessment Team under the Regulation Division, you will play a crucial role in upholding and enhancing the standards of education and training in Singapore.

Your primary responsibility will be to assess the quality of Training Providers (TPs) and Private Education Institutions (PEIs) in terms of management, administration, training/academic standards, and student support services. This role involves leading a team of assessors, developing quality standards policies, and providing expert guidance to stakeholders on quality assurance matters. Your work will directly contribute to the continuous improvement of Singapore's education and training ecosystem, ensuring it meets the highest standards of quality and excellence.

Key Responsibilities:

Quality Assessment and Reporting

• Conduct comprehensive assessments on the quality of TPs/PEIs, focusing on management, administration, training/academic standards, and student support services.
• Lead and manage a team of assessors in conducting EduTrust assessments for Private Education Institutions (PEIs) or Training Provider Quality Assessments (TPQA) for TPs. (For more information on EduTrust and TPQA, please visit TPGateway.gov.sg)
• Prepare detailed reports explaining findings and recommendations of assessment outcomes for approval by authorities.

Policy Development and Risk Management

• Analyze operations of TPs/PEIs to provide input for risk management strategies.
• Develop and implement policies governing the quality standards of TPs/PEIs.

Stakeholder Guidance and Project Management

• Offer guidance to stakeholders on policies and operations related to the quality of education or training.
• Undertake development work and projects related to enhancing the quality standards of TPs/PEIs.

Requirements

• Possess the required competencies to execute the job duties proficiently
• Minimum 3 years of relevant experience in quality assessment, regulatory policy/operation, or a related field. is preferred.
• Candidates with ACLP/ DDDLP will be advantageous
• Candidates with significant relevant experience in lieu of formal qualifications will also be considered.
• Exceptional writing and communication skills, with proficiency in report writing and presenting findings.
• Experience in conducting assessments based on regulatory requirements and standards, leading and managing teams, and risk analysis and management.
• A fast learner who can effectively prioritize and respond to the demands of multiple external and internal stakeholders.
• Mature and composed, with the ability to handle challenging situations with poise.
• Adaptive, resourceful, meticulous, and driven, with the capacity to thrive in a fast-paced environment.
• Strong analytical skills, attention to detail, and excellent communication and interpersonal skills.
• IT savvy and able to work under pressure with minimal supervision

Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

• Attend to customer enquiries and provide advice on necessary/suggested services
• Scheduling customer appointments and providing quotations
• Coordinate with technicians to facilitate daily work flow
• Manage required stock/inventory
• Perform other ad-hoc duties assigned

Requirements:

• Candidates must possess at least GCE 'O' Level or NTC2
• Good command of English
• Relevant work experience will be an advantage
• Interest in cars and knowledge in repair works
• Possess initiative, responsible and willing to learn
• Able to multi-task and work in a fast-paced environment
• Strong coordination and communication skills
• Remuneration to commensurate with experience
• Class '3' driving license

Service Technician Job Description

We are looking for a technically skilled service technician to our businesses to perform equipment and machine repairs. The service technician will install and test products and provide customers with instructions on the proper usage of the product. To be successful as a service technician, you should have excellent technical and mechanical skills. You should have experience with basic hand, power, and diagnostic tools.

Service Technician Responsibilities:

• Answering telephone inquiries and assisting clients.

• Installing and testing products, equipment, and machinery and providing instructions to customers on the proper usage of their product.

• Using diagnostic tools to identify issues and evaluating the available information.

• Fixing defective or broken products or ordering the necessary parts to replace faulty or worn-out parts.

• Promoting the company's services.

• Maintaining your technical and mechanical skills.

Service Technician Requirements:

• The ability to work independently.

• Managing overtime on service calls with patience and not rushing the job.

• Excellent customer service and communication skills.

• The ability to diagnose and solve problems based on customers' nontechnical descriptions.

• Strong working knowledge of equipment and tools used in the industry.

We are seeking an experienced and customer-centric Assistant Manager (Loyalty Programme / Customer Experience / Partnership) with expertise in rewards programmes.

This role is critical in managing and optimizing our loyalty and rewards initiatives while building strategic partnerships to enhance customer satisfaction and engagement. The ideal candidate has a strong understanding of rewards programme design, operations, and customer experience management.

Key Responsibilities:

Loyalty and Rewards Programme Management

• Oversee the design, execution, and continuous improvement of loyalty and rewards programmes.
• Develop strategies to increase customer acquisition, retention, and lifetime value through rewards.
• Analyse customer behaviour and preferences to refine rewards structures and offerings.
• Design innovative reward structures and benefits to attract and retain customers.
• Collaborate with cross-functional teams to integrate loyalty initiatives into the broader customer experience.
• Monitor programme performance and ensure alignment with business goals.
• Ensure programme operations run smoothly, including redemption processes and benefit fulfilment.

Customer Experience / CRM Focus

• Map and enhance the customer journey across all loyalty programme touchpoints.
• Develop and execute CRM strategies to drive customer acquisition, engagement, and retention
• Ensure a seamless and consistent experience across all CRM and loyalty programme channels.
• Identify customer pain points and implement solutions to improve overall experience.
• Use data insights and feedback to personalize the rewards experience for different customer segments.
• Work closely with internal teams to ensure rewards and loyalty elements align with broader CX strategies.

Partnership Development and Management

• Identify and secure strategic partnerships to expand rewards and benefits for programme members.
• Negotiate terms and maintain strong relationships with partners to ensure mutual success.
• Manage the integration of partner offerings into the loyalty programme and oversee joint campaigns.
• Work with partners to develop co-marketing initiatives that drive engagement and growth.
• Regularly evaluate partnership performance and propose enhancements or new collaborations.
• Monitor and evaluate the impact of partnerships on customer satisfaction and business objectives.

Data Analysis and Reporting

• Track and analyze KPIs such as programme participation, redemption rates, and partnership ROI.
• Create detailed reports and insights to inform senior management and stakeholders.
• Use predictive analytics to identify trends and opportunities for programme growth.

Qualifications / Requirements

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• 3-5 years of experience in CRM, loyalty programme management, or partnership marketing..
• Familiarity with loyalty programme management systems and analytics tools.
• Strong data analysis and reporting skills using Excel, Power BI, or Tableau.
• Strategic thinker with a customer-centric mindset.
• Strong communication and interpersonal skills for partnership development.
• Proven ability to manage multiple projects and meet tight deadlines.
• Analytical and detail-oriented approach to problem-solving.
• Collaborative team player with leadership potential.

Why Caring Skin:

At Caring Skin, we are committed to being a good company that creates great value, impacts lives with our high-quality skin care solution, and being the place of choice for customers and employees.

We believe great service starts from supporting our colleagues well. We care for one another like a family. We take pride in our work and want to continue doing good.

By joining Caring Skin, you can make a difference in the lives of others with the potential you can bring to the team, and through our holistic skincare solution.

Join Our Team at Caring Skin - A Certified Great Place to Work!

Are you looking for an exciting opportunity to grow your career in a company that truly values its employees? Caring Skin is a certified Great Place to Work, and we're searching for talented individuals like you to join our dynamic team!

Why You'll Love Working Here:

Certified Great Place to Work: We're proud to be recognized for our outstanding workplace culture, where employee satisfaction and happiness are our top priorities.

Collaborative Environment: Our team thrives on collaboration and innovation. You'll have the chance to work with some of the brightest minds in the industry.

Professional Development: We believe in continuous learning and growth. Enjoy access to various training programs, workshops, and mentorship opportunities.

Work-Life Balance: We understand the importance of balance. We aim to help employees harmonize their professional responsibilities with personal commitments, ensuring a fulfilling life at work and home.

Employee Benefits: Competitive salary packages, comprehensive health benefits, wellness programs, and more.

Interested applicants are invited to send an updated resume to HR or click Apply Now.

You may also Text to 8779 0917.

Job Description & Requirements

Key Responsibilities

• To have overall responsibility for monitoring and organising the construction and demolition activities associated with the Project.
• To ensure that a comprehensive Construction and Demolition Plan is prepared an updated, which co-ordinates all Project construction and demolition activities.
• To provide the management resource, as appropriate, throughout the construction and demolition phases to ensure co-ordination of activities and achievement of agreed milestones.
• To ensure that construction and demolition issues are addressed through all phases of the project life cycle.
• To ensure that all activities within this responsibility are undertaken on time to allow the smooth progression throughout the Project from Execution to Handover.
• To ensure that the project delivers all statutory and regulatory requirements in the construction arena and complies with all relevant standards.
• To influence the design, to ensure that the new or modified plant and/or building is capable of being constructed and maintained in a safe manner.
• To liaise with the relevant project, corporate and site engineering and technical functions on all construction and demolition aspects of the project.
• To have a major input in the selection of contract companies.
• To ensure a safe system of work is in place prior to construction and demolition activities taking place.
• To ensure construction management resources are adequate.
• To ensure that a construction and demolition strategy is prepared and kept updated, ensuring all involved Team members and contractors, where appropriate, are aware, agree and understand their responsibilities to minimise the impact on the Site during construction and demolition activities.
• To advise and assist the Project Manager in the approval of construction and demolition invoices.
• Set up and chair regular meetings to ensure construction and demolition progress and safety are managed to meet the requirements of the project.
• To regularly report to the Project Manager and other Team members on all Contractors’ performance, including progress to schedule, safety and standard of workmanship and advise on time of any potential issues.

• Leading Asset Management Company
• Vibrant Working Environment
• AWS + Performance Bonus

Responsibilities:

• Oversee the Concierge team to ensure the highest quality of service experience to our guests while maintaining smooth operations.
• Involved in operations and be accountable for the Concierge teams service delivery, provides coaching and advisory to help team members deliver the expected service experience.
• Actively refine the service standards and SOPs; communicate and cascade to team members and our service partner to ensure they are adhered to.
• Ensure counter coverage with review of in-house/outsourced team staffing rosters; stand-in at the counter in the event of staff shortage.
• Attend to special events e.g. VIP visits, service recovery incidents or escalated feedback.
• Actively curate and deliver training contents to constantly refresh the Concierge team on the SOPs, service best practices and other contents.
• Respond to customer feedback emails, collate feedback register on a monthly basis with recommendations on improvements.

Requirements:

• Min Diploma in any discipline
• 8 to 10 years of relevant concierge experience
• Experience in leading and managing a team
• Experience in premium luxury hospitality establishments e.g. hotels, airlines, Grade A commercial buildings will be an advantage
• Able to conduct stand-up training on service & SOP matters

Working Location: Raffles Place

Working Hours: Mon- Fri 8.30am - 6.00pm

Salary: Up to $5,300 + AWS + VB

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Job Description

· To assist the Project Manager or Project Engineer in the daily execution of work.

· To supervise the work of sub-contractors and in-house workers.

· To work closely with other site operations staff to meet the project schedule.

· Ensure installation is carried out as per construction drawings.

· To monitor the progress and quality of work being performed by workers.

· Ensure that works are executed within an acceptable standard of workmanship.

· Attend the daily tool-box meeting and convey clear instruction accordingly.

· Understand and ensure compliance in project requirement and scope of work.

Requirement

· At least 5 Year(s) of working experience in the related field is required for this position.

· Experiences in Structural Steel will be advantageous.

· Possessed of SCWSH (BCSS) is mandatory.

· Highly proactive attitude, self-motivated, team player, strong problem-solving and communication skills.

· Good written and spoken English.

• JOB RESPONSIBILITIES:

• Planning, coordinating, and managing all architectural aspects of projects from conception to completion
• Working closely with stakeholders to ensure the project aligns with the architectural vision and design
• Coordinating with construction teams, contractors, and engineers to implement the architectural designs
• Ensuring compliance with local and federal building regulations and safety codes
• Producing and presenting progress reports and design proposals to clients
• Developing project budgets and timelines and ensuring that projects are completed on time and within budget
• Managing project documentation and maintaining accurate records
• Resolving any issues or challenges that arise during the project
• Assessing the environmental impact of projects and making recommendations for sustainable practices
• Keeping up-to-date with the latest architectural trends and technologies

• REQUIREMENTS:

• Proven 5 years work experience in Singapore as an Architectural Project Manager or similar role.
• Strong knowledge of architectural principles and technology.
• Experience with computer-aided design (CAD) software.
• Understanding of building codes and regulations.
• Excellent project management and team leadership abilities.
• Strong communication and presentation skills.
• Bachelor’s degree in Architecture or a related field.

1. Team Management
Supervise and lead a team of technicians, engineers, and workers.
Assign tasks and monitor team performance to meet deadlines.
Conduct training and ensure team members are skilled and updated on procedures.
Promote a safe and productive work environment.
2. Workshop Operations
Plan, schedule, and oversee daily workshop activities.
Ensure efficient workflows and minimize downtime.
Monitor quality control processes to maintain high standards.
Maintain accurate records of completed projects and tasks.
3. Equipment and Facility Management
Oversee the maintenance, repair, and servicing of machinery and tools.
Conduct routine inspections to identify issues and schedule preventative maintenance.
Ensure compliance with safety and regulatory standards.
Coordinate procurement of tools, machinery, and spare parts.
4. Financial Oversight
Manage workshop budgets, including labor, materials, and operational costs.
Track expenses and identify areas for cost optimization.
Provide input on pricing or costing of projects and services.
5. Customer and Stakeholder Relations
Interact with clients, suppliers, and other stakeholders.
Ensure client specifications and deadlines are met.
Resolve customer complaints and maintain strong relationships.
6. Health, Safety, and Environmental (HSE) Compliance
Implement and enforce safety protocols and standards.
Conduct risk assessments and ensure staff training in health and safety procedures.
Address incidents promptly and maintain reports on HSE compliance.
7. Reporting and Communication
Provide regular progress reports to senior management.
Communicate effectively with other departments (e.g., logistics, procurement).
Propose strategies for improving workshop efficiency and output.
8. Continuous Improvement
Identify opportunities for process improvements and innovation.
Introduce new tools, technologies, or systems to enhance productivity.
Stay updated on industry trends and best practices.
Key Competencies for Workshop Managers:Leadership and people management skills.
Strong organizational and multitasking abilities.
Knowledge of workshop equipment and safety standards.
Budgeting and cost-control expertise.
Effective communication and problem-solving skills.

Hiring: General Manager

Basic: SGD $8k to $10k

✅ Drive overall business operations and ensure company objectives are met.
✅ Lead and inspire teams across all departments to achieve excellence.
✅ Work closely with the MD to strategize and execute growth initiatives.

Benefits:

• Young and motivated team to lead!
• Clear company KPI and leadership development opportunities!

WhatsApp Ken at: +65 9673 2338

Job Synopsis

Achieve Group is currently on an extraordinary expansionary program with multi-prong services and international alliances. It is an exciting time for the company and we need exceptional individuals to strengthen our business development.

Job Descriptions

• Lead a team of recruitment consultants in achieving sales target
• Develop and serve major clienteles
• Maintain orderly day-to-day operations

Requirements

• Degree holder with at least 3 years relevant experience in the recruitment industry
• Experience in managing a team
• Strong motivator and result-driven person
• Proven track record of success in sales
• Ability to plan and strategize
• Strong motivator and result driven

Please submit your application by emailing a detailed copy of your updated resume to [email protected]

We regret only short-listed candidate will be notified. All applications will be treated with the strictest confidence.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Marketing Manager Responsibilities:

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Increasing brand awareness and market share.
• Coordinating marketing strategies with the sales, financial, public relations, and production departments.
• Developing and managing the marketing department's budget.
• Overseeing branding, advertising, and promotional campaigns.
• Managing the marketing department's staff.
• Preparing and presenting quarterly and annual reports to senior management.
• Promoting our brand at trade shows and major industry-related events.
• Keeping informed of marketing strategies and trends.

Marketing Manager Requirements:

• Bachelor's degree in marketing, finance, business administration, or similar.
• A master's degree in a relevant field will be advantageous.
• At least two years' experience as a marketing manager.
• Proficiency in electronic marketing automation software such as HubSpot Marketing and Bitrix24.
• Extensive knowledge of marketing strategies, channels, and branding.
• Superb leadership, communication, and collaboration abilities.
• Exceptional analytical and problem-solving skills.
• Strong time management and organizational abilities.

Key Responsibilities:

Manage catering operations for efficiency and profitability, maintaining food quality and hygiene standards.

Recruit, train, and manage staff, promoting a positive work environment and conducting performance evaluations.

Build strong client relationships, addressing inquiries and resolving issues promptly.

Monitor budgets and profitability, preparing financial reports for strategic planning.

Collaborate on promotional strategies and identify growth opportunities in catering.

Plan and execute catering events, ensuring all details are managed effectively and liaising with vendors.

Previous restaurant management or catering experience, preferably in a leadership role.

Strong leadership, communication, and financial management skills. Ability to work under pressure.

Passionate about food and service, detail-oriented, and a creative problem-solver.

Job Summary:

We are seeking an experienced and results-driven Operations Manager to oversee the overall operations of our bakery. This role involves managing staff, ensuring product quality, optimizing workflows, and driving operational excellence. The ideal candidate will have strong leadership skills, a passion for the food and beverage industry, and the ability to balance operational efficiency with customer satisfaction.

Key Responsibilities:

• Oversee daily operations across all bakery outlets and ensure smooth workflows.
• Manage, train, and motivate staff to deliver exceptional service and maintain high performance standards.
• Ensure consistent product quality, freshness, and presentation to uphold brand reputation.
• Monitor inventory and procurement processes to minimize waste and maintain cost efficiency.
• Enforce compliance with food safety, hygiene, and health regulations.
• Analyze sales data and operational performance to identify opportunities for improvement.
• Develop and implement strategies to optimize workflows and meet production targets.
• Address customer feedback and implement solutions to improve the overall customer experience.
• Collaborate with the marketing and sales teams to drive promotions and enhance sales performance.
• Prepare and manage budgets, ensuring profitability and cost control.
• Maintain a clean, organized, and safe working environment in compliance with company policies.

Requirements:

• Proven experience in operations management, preferably in the food and beverage or retail industry.
• Strong leadership and team management skills.
• Excellent organizational, problem-solving, and multitasking abilities.
• In-depth knowledge of food production processes and health and safety standards.
• Strong financial acumen with experience in budgeting and cost management.
• Exceptional communication and interpersonal skills.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.

Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

· Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

· Develop strategic plan for optimized productivity

· Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

· Adhere to company standards for excellence and quality

· Seek out opportunities for expansion and growth by developing new business relationships

· Provide guidance and feedback to help others strengthen specific knowledge/skill areas

· Maintain project timelines to ensure tasks are accomplished effectively

· Develop, implement, and maintain budgetary and resource allocation plans

· Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

· Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

You will be responsible to assist with the efficient running of the department in line with brand standards, whilst meeting associate, guest and owner expectations. The Sales Manager - Corporate / MICE is responsible to act as a sales specialist and be responsible to ensure the related revenue is maximised in the most profitable way in line with the agreed targets.

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Sales Manager or Sales Executive.
• Good problem solving, administrative and interpersonal skills are a must.

Job Description & Requirements

· Apply workplace Information and Communication Technology (ICT).

· Conduct interviews.

· Contribute towards a learning organisation.

· Develop a work team.

· Develop service operations.

· Develop service recovery framework.

· Facilitate innovation and lead team leaders to implement change.

· Facilitate the implementation of a productivity framework.

· Lead team leaders to develop business strategies and governance management.

· Lead workplace communication and engagement.

· Manage and review systems and processes.

· Manage crisis situations.

· Manage innovation in the business function.

· Manage laundry operations.

· Manage linen and uniform room operations.

· Manage loss/risk prevention.

· Manage workplace challenges with resilience.

· Monitor and reward performance across teams to manage achievement of results.

· Provide information for management to make decisions.

· Review and implement financial controls.

OTHER DETAILS

· Required to work on weekends & public holidays.

· Required to work on night shift

We thank you for your interest and we regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.

EA License ID: 18C9520

EA Registration ID: R1765753

Key Responsibilities:

Manage catering operations for efficiency and profitability, maintaining food quality and hygiene standards.

Recruit, train, and manage staff, promoting a positive work environment and conducting performance evaluations.

Build strong client relationships, addressing inquiries and resolving issues promptly.

Monitor budgets and profitability, preparing financial reports for strategic planning.

Collaborate on promotional strategies and identify growth opportunities in catering.

Plan and execute catering events, ensuring all details are managed effectively and liaising with vendors.

Previous restaurant management or catering experience, preferably in a leadership role.

About Us

At Clixer, we’re transforming network infrastructure for the hyper-connected world. With the rise of connected devices, cloud computing, and data-heavy applications, networks face unprecedented demands—and our innovative monitoring and packet broker technology meets them head-on. We empower businesses to simplify complexity, enhance security, and maximise ROI, offering real-time visibility and high-performance scalability. Join our team of forward-thinking professionals who are passionate about making networks smarter, faster, and more resilient and help shape the future of connectivity.

Our Culture

At Clixer, we drive change. Our culture is a vibrant blend of passion, creativity, and a relentless pursuit of excellence. Every team member is empowered to challenge the status quo and contribute to our collective success.

Who You Are

We are seeking a motivated candidate with great communication skills and an understanding of the cybersecurity and network industry. This Presales role involves collaborating with the sales team to understand customer requirements, designing custom solutions, and offering technical expertise. You will play a crucial role in the sales process by helping potential customers understand how a product or service meets their specific needs, providing detailed product demonstrations and addressing technical queriers, ensuring clients see the full range of our offerings.

Your job will also include pitching the company’s products and services as suitable solutions, actively observe customer behavior and predict future needs for solution development. Ultimately, the role of the Presales Manager is to provide technical assistance to our sales team, drive revenue growth, and help build customer relationships that add value to the company.

The Role

To accomplish this goal, your typical responsibilities include:

1 Assist the sales team in qualifying potential opportunities by providing technical and functional expertise

2 Identify and understand the specific needs of the clients

3 Generate new sales opportunities

4 Engage with prospective customers to understand their technical requirements and business goals

5 Conduct detailed needs assessments to identify the most suitable network solutions for each customer

6 Work the sales team to create comprehensive proposals and respond to RFPs (Requests for Proposals) with accurate and compelling solutions

7 Work closely with the sales team to develop account strategies and sales plans

8 Deliver presentations and demonstrations to prospective and current clients

9 Liaise with those developing products/services to gain an in-depth knowledge that you can relate to customers – and to let them in on user behaviour and/or any potential changes clients would like

10 Design and develop tailored solutions that meet client requirements

11 Prepare and present proposals and RFIs to clients

12 Respond timely and accurately to technical and functional product or service queries to clients during the sales process to help clarify any doubts and explain the product’s advantages

13 Work closely with the sales team and technical team to ensure coordination and smooth execution of sales processes

14 Consider new markets or clients to contact, based on your knowledge of both the products or services and their uses

15 Build and maintain strong customer relationships with potential clients throughout the presales process

16 Train the sales team on the technical aspects of the product or service

17 Stay up-to-date with product developments and industry trends to provide the most current information to potential clients and during customer interactions

18 Participate in trade shows and conferences to promote the company’s solutions

What Requirements You Need

1 Bachelor’s Degree in Computer Science, Engineering, Information Technology, Business qualifications or a related field

2 Proven 3 to 5 years of experience in a presales, sales engineering, or technical consulting. Leadership experience is a plus

3 Strong understanding of enterprise software and solutions.

4 Ability to lead and mentor the presales team, ensuring they have the skills and knowledge required to support sales efforts effectively

5 Clear, concise communication to explain complex technical solutions to both technical and non-technical stakeholders

6 Proficiency in creating and delivering persuasive presentations tailored to different audiences

7 Ability to understand and articulate complex technical concepts

8 Ability to research and keep on top of industry developments

9 Influencing and negotiation skills with the ability to influence decision-makers and guide prospects through the buying process by highlighting solution benefits

10 Aptitude for time management and organisational skills to manage multiple client interactions and presentations simultaneously

11 Solution-oriented analytical skills

12 Customer-focused attitude with proactive approach to finding solutions that meet client needs while aligning with company offerings

13 Ability to quickly understand client needs and pivot the strategy accordingly is crucial

14 Well-versed with Excel and CRM software.

We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration. You may refer to the Company Privacy Policy at https://www.clixer.com/privacy for more information.

Roles & Responsibilities

Responsibilities

• Oversee daily operations to ensure smooth clinic workflow.
• Coordinate with practitioners, receptionists, and support staff.
• Implement and maintain clinic policies and procedures in alignment with TCM practices.
• Lead, mentor, and support clinic staff to deliver quality patient care.
• Conduct regular training and development for staff.
• Manage staff schedules and performance evaluations.
• Ensure high-quality patient care and an excellent experience.
• Handle patient inquiries, feedback, and concerns.
• Maintain patient confidentiality and accurate treatment records.
• Oversee clinic financials, including budgeting, cost control, and revenue generation.
• Monitor clinic expenses and assist with pricing strategies.
• Ensure timely and accurate billing and financial reporting.
• Work with marketing teams to promote clinic services.
• Engage in outreach initiatives to educate the community about TCM.
• Develop partnerships with local wellness centers, corporate wellness programs, and healthcare providers.
• Ensure compliance with healthcare regulations, safety standards, and licensing requirements in Singapore.
• Stay updated on industry trends and ensure the clinic remains competitive and compliant.
• Oversee clinic management software and systems.
• Identify opportunities for process improvement and technological advancements.

Requirements

• Certifications in TCM is a plus.
• Minimum of 3 years’ experience in clinic management or healthcare administration, preferably in TCM or wellness settings.
• Proven leadership experience managing clinic operations and teams.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Financial literacy, experience with budgeting, cost control, and financial reporting.
• Experience with clinic management software and Microsoft Office Suite.
• Passion for holistic health and Traditional Chinese Medicine.
• Patient-focused with a commitment to high-quality service.
• Ability to adapt in a fast-paced, dynamic environment.
• Ability to handle pressure and changing business needs.