Total 26,346 customer service manager job vacancies in Others category in Singapore

Head of Operations

Job Responsibilities:

• Involving in implementing strategies for operational management and development to meet organizational plans and goals
• Provide timely, accurate and complete reports on the operating condition of the company
• Operations Management
• Motivate and lead to achieve profitability and business objective
• Provide day-to-day leadership and management, groom and build a team of motivated professionals for the company aggressive expansion plan
• Oversee and ensure smooth running of all aspects of operations
• Define processes and monitoring systems to ensure quality and services are adhered to a high quality standard

Requirements:

• Self-driven, excellent communication, organization and leadership skills
• Strong business and financial acumen to drive revenue
• Strong cost management, analytical and conceptualization skills
• At least 5 years of managerial experience

Job Description & Requirements

Report to the Restaurant Manager or a management staff appointed by the Company

· Support and assist the Restaurant Manager in managing the restaurant

· Deputise in the absence of the Managers

· Supervise a team of service crew to ensure the restaurant smooth operation

· Handle cashiering duties and to do banking duties

· Conduct interview for new hires

· Guide and train new / existing Service Crew

· Constantly motivate and cultivate a team spirit

· Maintain utmost service standards and discipline / grooming among the service staff

· Assist in crews’ performance appraisals and confirmation

· Conduct daily check list

· Constantly obtain customer feedback to ensure satisfaction

· Attend to customer complaints (if any)

· Assist Restaurant Manager to monitor labour and F&B costing matters, including bi-monthly stock take

· Adhere to Company’s standard operating procedures

· Any other appropriate duties and responsibilities as assigned.

Job Description & Requirements

Report to the Restaurant Manager or a management staff appointed by the Company

· Support and assist the Restaurant Manager in managing the restaurant

· Deputise in the absence of the Managers

· Supervise a team of service crew to ensure the restaurant smooth operation

· Handle cashiering duties and to do banking duties

· Conduct interview for new hires

· Guide and train new / existing Service Crew

· Constantly motivate and cultivate a team spirit

· Maintain utmost service standards and discipline / grooming among the service staff

· Assist in crews’ performance appraisals and confirmation

· Conduct daily check list

· Constantly obtain customer feedback to ensure satisfaction

· Attend to customer complaints (if any)

· Assist Restaurant Manager to monitor labour and F&B costing matters, including bi-monthly stock take

· Adhere to Company’s standard operating procedures

· Any other appropriate duties and responsibilities as assigned.

Job Description & Requirements

Report to the Restaurant Manager or a management staff appointed by the Company

· Support and assist the Restaurant Manager in managing the restaurant

· Deputise in the absence of the Managers

· Supervise a team of service crew to ensure the restaurant smooth operation

· Handle cashiering duties and to do banking duties

· Conduct interview for new hires

· Guide and train new / existing Service Crew

· Constantly motivate and cultivate a team spirit

· Maintain utmost service standards and discipline / grooming among the service staff

· Assist in crews’ performance appraisals and confirmation

· Conduct daily check list

· Constantly obtain customer feedback to ensure satisfaction

· Attend to customer complaints (if any)

· Assist Restaurant Manager to monitor labour and F&B costing matters, including bi-monthly stock take

· Adhere to Company’s standard operating procedures

· Any other appropriate duties and responsibilities as assigned.

Responsibilities

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service

Requirements and skills

• Proven work experience as Operations Manager or similar role
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Familiarity with business and financial principles
• Excellent communication skills
• Leadership ability
• Outstanding organisational skills
• Diploma in Business, Operations Management or related field

• Oversee the day-to-day operations and ensure smooth daily operations of the outlet.
• Work closely with the Executive Director and Line Departments in the pursuit for continuous improvements in the service, products and menu items, promotions and to meet productivity and profitability KPIs set by the Management.
• Plan the weekly staff roster, rotate and schedule all staff for full coverage to maximize productivity.
• Manage the sales revenue and operating expenses of the outlet, in accordance with the budget, so as to ensure cost optimization and minimize wastage.
• Monitor the activities of competitors and constantly find ways to improve menu offering and customer experience, so as to grow the outlet’s revenue.
• To be actively involved in the advertising and marketing of the outlet, and to work closely with the JR Marketing and Banquet teams.
• Responsible for ensuring and maintaining high level of customer satisfaction and to attend to customer issues promptly.
• To provide excellent service standards at all times, and to ensure courteous and efficient food and beverage services to the customers. This includes but is not limited to the following: Managing, supervising and directing the prompt, efficient and friendly serving of all food and beverages, assist servers, cashiers and host staff in their job duties when necessary, acting as a liaison between kitchen and front of house employees / operations, communicating effectively, giving clear direction, support, timely feedback and recognition of performance.
• Working quickly and independently to deal with customer complaints when necessary, ensuring proper follow-up with the relevant managers.
• Answer customers’ questions and provide information on procedures as well as policies.
• Be proactive and vigilant in service.
• Interact with customers in a pleasant and calm manner.
• Handle table reservations.
• Greet all customers by name warmly, with an appropriate greeting and direct customers to table.
• Keep updated on current menu (e.g. specialties, menu deviations, to be aware if kitchens staff are running out of items, etc.)
• To take orders: Present menu, suggest and recommend items appropriately, assist in drink selection, inform customers about food preparation details, and communicate specific customer needs to chefs.
• Maintain proper dining experience: Delivery items promptly, fulfill customer needs, clear tables, refill glasses, offer desserts and drinks, bid a fond farewell to customers, etc.
• To attend and respond to the customers’ needs promptly and professionally.
• To present bills to the customers, collect payment and give to the cashier, return change or credit card to customers.
• To comply with grooming and appearance standards at all times.
• Adhere to grooming standards consistently.
• Always wear a smile.
• Review customer feedback forms / outlet logbook on operational issues to correct and implement measures for improvement in food, beverage and service standards.
• Identify relevant training required (e.g. product knowledge, up-selling, suggestive selling skills, etc.) Exercise effective staff management (i.e. staff hiring, termination, transfer, promotion) with approval from Management.
• Observe staff individual performance, grooming, punctuality and perform staff appraisals and disciplinary actions (if required).
• Manage the recruitment, training and management of staff, including conducting daily staff briefing and staff discipline.
• Work closely with the Kitchen Head Chef and the Kitchen team to ensure timely delivery of quality food.
• Ensure workplace cleanliness, and that the safety and food hygiene standards are met at all times.
• In charge of cash management of daily accounts, in liaison with the Accounts Department in Head Office.
• Work closely with the respective outlet Management and Banqueting team.

More than an Studio Manager, I share the philosophy of total wellness and make a difference to the team under me.

As our Studio Manager, you play a crucial role in overseeing our daily operations while working hand in hand with our Branch Manager to achieve our monthly sales targets. We are seeking driven, independent and customer-oriented individuals who have a strong inclination to lead, train and motivate your team to achieve their personal targets. Join us and be part of a dynamic and upbeat team that will value add your learning and growth as an Studio Manager!

Your contributions to our joint success:

• Assist the Area/Branch Manager and manage the day-to-day operations and sales of the outlet
• Accountable for all staff performances and training (e.g. Customer Service, Sales, etc.)
• Assist in ensuring proper attendance of all fitness instructors
• Assist in ensuring proper appointment records
• Manage staff training, schedule staff roster & conduct weekly staff meeting
• Ability to motivate all staff

What does it take to be a Studio Manager

• Results and service oriented
• Self-motivated and independent
• Excellent leadership and interpersonal skills
• Willing to work retail hours (5 working days per week)

Perks you can look forward to

• Free usage of gym facilities, swimming pool and fitness classes
• Incentives for beauty services and beauty care products
• Birthday vouchers
• Medical & Dental benefits provided
• Career advancement opportunities
• Training will be provided

We offer a competitive salary and benefits package based on merit and professional advantages of a dynamic environment that supports your development and recognises your achievements.

Interested candidates are welcome to submit a detailed resume, including expected salary. For more information, please visit us at: www.amorefitness.com

We regret that only shortlisted candidates will be notified.

Marketing Manager Roles & Responsibilities:

Oversee all marketing campaigns for their company or department

Implement strategy

Promote a business, product, or service

Ensure the company is communicating the right messaging to attract prospective customers and retain existing ones

Represent the marketing team to cross-functional groups including product management, sales, or customer support

Updating senior leadership on the progress of marketing activities and reporting on the results of campaigns

Day-to-Day Duties:

Manage and coordinate marketing and creative staff

Lead market research efforts to uncover the viability of current and existing products/services

Collaborate with media organizations and advertising agencies

Brainstorm ideas for new campaigns

Coordinate with the sales team and other departments to produce effective strategies

Monitor current campaigns, ensuring their staff meets deadlines and complete necessary tasks

Analyze data to evaluate the success of their marketing efforts and come up with new ideas to improve brand marketing and exposure

Job description:

• Source, review, and compare quotations, keep track of tender expenses.
• Find new sub-contractor, liaise with various related parties including customer, consultants, sub-contractor on specification to ensure requirements were met.
• Tabulate tender costing and review it with management.
• Review and compare documents and contracts.
• Conduct meetings with internal and external stakeholders to resolve tendering issues.
• Attend site tender briefing.
• Ensure timely update and issuance of corrigendum and measurements.
• Conduct post tender review.

Interested candidates please apply online or send your latest CV to [email protected]

Kindly note that only shortlisted candidates will be notified.

AlwaysHired Pte Ltd

Reg No: R1441412

EA: 24C2293

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

We are looking to employ a training manager with outstanding written, verbal and interpersonal communication skills. A training manager is expected to be a strategic thinker with fantastic organizational and time management skills. You will have excellent research skills with the ability to multitask and adapt in a fast-paced environment.

To ensure success, training managers should understand the business operation and decision-making processes with a keen interest in producing targeted and tangible results by creating an effective and efficient workforce. Top candidates will be innovative, strong decision-makers and outstanding facilitators of learning and change.

Training Manager Responsibilities:

Identify and assess the training needs of the organization through job analysis, career paths and consultation with managers.

Develop individualized and group training programs that address specific business needs.

Develop training manuals that target tangible results.

Implement effective and purposeful training methods.

Effectively manage the training budget.

Evaluate organizational performance to ensure that training is meeting business needs and improving performance.

Assess employees’ skills, performance and productivity to identify areas of improvement.

Drive brand values and philosophy through all training and development activities.

Effectively communicate with team members, trainers and management.

Create a curriculum to facilitate strategic training based on the organizations goals.

Select and manage resources, including working with both internal employees and training vendors to develop and deliver training.

Manage the technologies and technical personnel required to develop, manage and deliver training.

Keep abreast of training trends, developments and best practices.

Training Manager Requirements:

Bachelors degree in human resources or a related field (essential).

A minimum of 2 years experience in training and development management (essential).

Excellent written, verbal and interpersonal communication skills.

Superb track record in developing and executing successful training programs.

Critical thinker with innovative problem solving skills.

Highly computer literate with proficiency in MS Office and related business and communication tools.

Familiar with traditional and modern training processes.

Fantastic organizational and time management skills.

Strategic and creative mindset.

Meticulous attention to detail.

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Essential Functions

• Take every opportunity to amaze the guests.
• Ensure all guests are being treated in an efficient and courteous manner and that all standards are being followed.
• Handle complaints.
• Assists Front Office Manager & Hotel Manager with hiring, training, and direction of new department associates.
• Supervise and manage employees; manage all day-to-day operations; provide feedback, understands employee positions well enough to perform duties in employees’ absence.
• Utilize interpersonal and communication skills to lead, influence and encourage others
• Ensure all front office quality standards are complied with and that policies and procedures are consistently applied.
• Work in conjunction with accounting to maintain and minimize levels of accounts receivables.
• Coordinate activities with other hotel departments.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest satisfaction.
• Ensure the timely completion of performance appraisals.
• Function in place of the Front Office Manager in his/her absence.
• Be knowledgeable of policies regarding emergency procedures and security concerns.
• Assist with any additional if required and as assigned by the Front Office Manager or Hotel Manager

Teamwork Skills:

• Be an enthusiastic, helpful and positive member of the team.
• Be professional, responsible and mature in conduct and behavior.
• Be understanding of, encouraging to and friendly with all co-workers.
• Be self-motivated and use time wisely.
• Maintain open line of communication with each department.
• Communicate pertinent information.
• Respond positively to new ideas.
• Openly accept critical/developmental feedback.
• Report to work on time.
• Give adequate notice if going to miss work.
• Be available to work a flexible schedule to include weekends and holidays.
• Maintain effective communication through the use of meetings, log books and bulletins.
• Be available to help other departments in emergency situations.
• Perform other assignments as directed by the General Manger.
• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.

Specific Job Knowledge, Skills and Abilities

The individual must possess the following knowledge, skills and abilities:

• Must be able to speak, read, write and understand English.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Extensive knowledge of the hotel, its services and facilities.

• Fully responsible for the day to day operation of the building and the supervision of the site staff (if any)
• Conduct routine inspections on all building services, equipment and facilities
• Ensure all service providers are performing up to the specification of contracts
• Attend to emergency service breakdown
• Attend to enquiries and feedback
• Ensure all contracts, insurance, certificates and licenses are renewed before expiry.
• Coordinate and attend Council Meetings and AGMS, including preparation of notices, agenda and documents, as well as recording of the minutes
• Manage and maintain proper records and files of correspondences and documents
• Monitor payments and manage the recovery of arrears
• Liaise with solicitors on recovering of arrears and other matters
• Preparing of Budget for Management and Sinking Fund

Requirements

• Possessing of at least a Diploma / Degree , Property Development/Real Estate Management or equivalent preferred
• Knowledge of Building Maintenance & Strata Management Act
• Minimum 3 years of experience in managing condominiums
• Possesses good interpersonal skills and takes initiative
• Able to lead and work together in a team

Interested applicants, kindly email your detailed resume via APPLY NOW button

We regret that only shortlisted applicants will be notified.

Job Responsibilities:

• Generate sales revenue through seeing and seizing opportunities for new and existing businesses;
• Attend Site Show Rounds;
• Prepare high quality proposals;
• Support the Senior Management Team to present the proposal to the client;
• Assist in organising Business Development Events and Functions;
• Assist in business administrative work;
• To conduct marketing and sales of security guarding businesses as well as cross-sell other security-related products;
• To establish new clientele;
• To oversee the successful delivery of projects as well as the mounting of new projects;
• To ensure growth and profitability of your Business Unit.

Job Requirements:

• experienced in sales and marketing
• Strong network within the Security industry
• A creative person with integrity, respect for others, a commitment to engage, build trust, and a genuine caring.
• able to do overtime and night shift arragement .
• must able to work on PH and sunday.

We are looking to hire a finance manager with excellent organizational and analytical skills. Finance managers are expected to be detail-oriented, knowledgeable on statistics, have strong problem-solving skills, and an investigative nature.

To ensure success, finance managers should have a deep commercial awareness, strong numeracy skills, and a keen interest in the growth, efficiency, and profitability of an organization. Top candidates will have outstanding communication and report writing skills with superb technical ability and fantastic negotiation skills.

Finance Managers Responsibilities:

Plan, organize, and execute financial tasks and projects of the organization.

Make estimates of funds required for the short and long-term financial objectives of the organization.

Complete financial reports, lead the month-end closing process and conduct monthly financial forecast.

Develop and implement plans for budgeting, forecasting, and reporting.

Achieve a proper mix of equity and debt to minimize cost and maximize operational profit.

Strategize on fund procurement through banks and other financial institutions.

Prudently make investments on assets that maximize returns.

Provide financial insight and analysis to drive the business performance of the organization.

Manage and monitor metrics, KPI tracking, and reports.

Evaluate the financial performance of the organization and measure returns on investments.

Understand and calculate the risks involved in the financial activities of the organization.

Finance Manager Requirements:

Degree in finance/accounting or related (essential).

International Accounting Standards Board (IASB) accreditation (essential).

Certified Public Accountant (CPA) license (essential)

5 years of work experience as a Finance Manager (essential).

Thorough understanding of Generally Accepted Accounting Principles (GAAP).

Analytical thinker with strong conceptual and problem-solving skills.

Meticulous attention to detail with superb organizational skills.

Ability to work under pressure and meet tight deadlines.

Ability to work independently and as part of a team.

Excellent report-writing and communication skills.

Solid proficiency in Microsoft Office, SAP, and other financial planning software.

Job Description

As the Operation Manager, you will oversee the daily operations and customer service aspects of Project WATT, ensuring efficient resource management, seamless service delivery, and high customer satisfaction. Additionally, you will take ownership of product training, organizing and implementing training programs for customers and internal teams to ensure smooth product adoption and usage.

Responsibilities

· Plan and manage the deployment of WATT products and services, ensuring efficient resource utilization.

· Oversee the establishment and management of service centers, ensuring high levels of customer satisfaction.

· Develop and deliver product training programs for customers and internal teams, including creating training materials and conducting sessions.

· Collaborate with technical teams to address customer feedback and operational challenges.

· Collect feedback from training sessions and improve training materials and processes.

· Ensure compliance with operational standards and regulatory requirements.

· Develop and optimize operational processes, reducing costs and improving efficiency.

· Lead and manage a team of operational staff, providing training and performance feedback.

Requirements

· A Bachelor’s or Master’s Degree in Business Administration, Operations Management, or a related field.

· Candidates with 5-7 years of experience in operations, customer service, or resource management will be given priority.

· Strong leadership and team management skills.

· Experience in developing and implementing operational workflows and training programs.

· Excellent communication and problem-solving abilities.

Reporting to:

Executive Director

JOB SCOPE

To be able to manage and execute the company projects in building construction which covers:

• Ability to oversee the entire process and knowledgeable in project management relating to all operational and administration procedures
• Carry out project planning, cost control and project documentation
• Provide the direction in construction planning, coordinate works with sub-contractors, Client and Consultants to ensure overall construction progress based on schedule of works
• Ensure timely and smooth progress of works
• Ensure quality of works is achieved and safety & environmental regulations are complied with
• Ensure project activities complied with the Company’s ISO system
• Lead a team of project staff

JOB REQUIREMENTS

• Dynamic and motivated personality with good communicative and interpersonal skills
• Good leadership to lead a team of project staff
• Possess Construction Safety Course for Project Manager Certificate
• andarin knowledge is essential to be able to communicate with Mandarin speaking owner and subcontractor.

• Facilitate and conduct internal auditing to ensure compliance to applicable current ISO standards and regulations
• To conduct daily site safety inspection, safety Training and Tool-box meetings
• Liase closely with the project managers on workplace safety to maintain a high level of safety at the sites
• To maintain the EHS system
• Ensure risk assessment for all work activities and propose recommendation and also review them when necessary.
• Lead and Manage emergency situations
• To follow up main contractor EHS matters
• Monitor site safety programs
• Responsible for all incidents and investigations
• Manage safety audits on sites
• Conduct investigations of WSH infringement and industrial accidents and recommend remedial actions
• Prepare monthly safety report
• Any other duties that may be assigned
• Minimum 5 years of working experience in the related field
• Have to be independent to deal with all sites on any safety issues.
• Familiar with regulatory requirements to workplace safety and health and all other aspects of safety
• Possess high level of initiative, strong interpersonal and communication skills
• When submitting applications, expected and last drawn salary to be included with the earliest availability date/notice period
• Interested applicants, please email your resume to [email protected]

Job Description

· Oversee tender administration, including, but not limited to: Sourcing and preparation of all information and documentation related to tender submissions, for participation in tender exercise

· Preparation of bill of quantities which involves quantity take-off, materials sourcing, and measuring and estimating material and labour costs used in the tendering process

· Evaluation of quotations from sub-contractors and suppliers according to tender requirements, and timely submission of quotations

· Oversee contract administration, including, but not limited to: Familiarise and fully understand the legal and commercial aspects of contract documents, and the scope of work for the project

· Handle contractual disputes

· Source, negotiate and procure trade packages including drafting of sub-contract document

· Administration of Extension of Time claim

· Provide monthly updates of project budgets

· Monitor, review, and recommend Subcontractor’s variation order

· Ensure timely submission of Variation Orders cost on a periodic basis; timely submission of monthly progress claims

· Effective follow-up on payment certificate and payment with the clients; final account closing

· Provides leadership to team members, and effectively resolves any issues that arise

Requirements

· Minimum education qualifications: Diploma/Degree in Quantity Surveying or construction-related discipline

· Minimum years of experience: 10 years’ work experience in a related field of work

· Possess knowledge and expertise in managing projects and tenders in the construction field

· Meticulous and detail-oriented

· Good organisation skills, and able to multi-task

· Good written communication skills in English

· Strong communication and negotiation skills

· Ability to work independently, and under pressure, to meet deadlines

The Fleet Manager has a clear understanding of company SMS and oversees their assigned fleet of vessels and is responsible for ensuring their safe, efficient, and cost-effective operation. This role requires a deep understanding of maritime operations, technical knowledge, regulatory compliance, and effective leadership. Here are the typical duties and responsibilities associated with this position

Functions and responsibilities

1. Fleet Operations Management:

(A) Develop and implement strategies to optimize the operation and performance of the global fleet, ensuring adherence to industry best practices and standards.

(B) Oversee vessel scheduling, routing, and voyage planning to maximize efficiency, minimize costs, and meet customer requirements.

2. Technical Maintenance and Repairs:

(A) Coordinate and supervise technical maintenance, repairs, and dry-docking activities for the assigned fleet, ensuring compliance with safety regulations and maintenance standards.

(B) Manage planned maintenance systems and work closely with technical teams to address vessel technical issues promptly.

3. Regulatory Compliance:

(A) Ensure the fleet's compliance with all relevant maritime laws, regulations, international conventions, and industry standards to maintain a high level of safety and avoid penalties.

(B) Collaborate with regulatory affairs teams to stay updated on regulatory changes and implement necessary adjustments within the fleet.

4. Cost Management and Budgeting:

(A) Develop and manage budgets for the fleet operations, including fuel costs, maintenance, repairs, insurance, and other operational expenses.

(B) Implement cost-saving measures and efficiency improvements to achieve financial targets and maximize profitability.

5. Safety and Security:

(A) Promote a strong safety culture and ensure compliance with health, safety, and security protocols across the fleet.

(B) Implement safety training programs and regularly conduct safety audits to identify potential hazards and mitigate risks.

6. Communication and Coordination:

(A) Foster effective communication and coordination among vessel crews, technical teams, shore-based staff, and other stakeholders to ensure smooth operations and timely issue resolution.

(B) Conduct regular meetings to align goals, share best practices, and address challenges within the fleet.

7. Performance Monitoring and Analysis:

(A) Establish key performance indicators (KPIs) to measure and monitor the fleet's operational performance, efficiency, and safety standards for team leaders on board and ashore.

(B) Analyse data and trends to identify areas for improvement, implement corrective actions, and optimize fleet performance.

8. Vessel Acquisitions and Dispositions:

(A) Collaborate with the sales and purchase team to assess and make recommendations for vessel acquisitions, sales, or disposals based on market conditions, operational requirements, and cost-benefit analyses.

(B) Participate in negotiations and decision-making processes related to fleet expansions or reductions.

(C) Follow Management of Change process on vessel acquisition and disposal.

9. Environmental Compliance and Sustainability:

(A) Ensure compliance with environmental regulations and industry sustainability initiatives, promoting responsible and environmentally friendly operational practices.

(B) Implement strategies to improve the fleet's environmental performance and reduce its carbon footprint.

10. Stakeholder Engagement:

(A) Engage with customers, charterers, vessel the company, and other stakeholders to maintain strong relationships and understand their requirements and expectations.

(B) Address concerns and feedback to enhance service quality and customer satisfaction.

The Fleet Manager's role is critical in efficiently managing the company's fleet, maintaining compliance with regulations, ensuring safety and environmental responsibility, and optimizing overall fleet performance and profitability.

Education and Qualifications

The applicant should possess the following qualifications

1) A degree in marine engineering or equivalent studies, and

2) A CoC Class 1 (Marine Engineer Officer), and

3) Have on-shore experience of at least 7 years in a similar or related position

Job-Specific Skills:

• Strong knowledge of bulk vessels’ technical requirements and voyage regulations
• Excellent project management skills
• Very good negotiation skills
• Very good people management skills
• Team work and cooperation
• Very good organisational skills
• Worldwide operations require fluency of the English language.
• Ability to speak either Russian, Ukrainian or Turkish in order to ensure efficient communication with on-board crew, or
• Fluency in Chinese to ensure efficient communications with suppliers and shipyards in China.
• PC literacy

Responsibilities:

• Ensure team briefings are carried out before each service period
• Implement and ensure that Food Safety and Hygiene standards are met at all times
• Ensure that all food is prepared according to quality, taste and hygiene guidelines established by the Company
• Train and develop the team to deliver the food to a high standard
• Ensure readiness for service and that the pace is set for peak times
• Ensure that all food is presented for service in a timely manner and in correct sequence
• Deal with any customer returns of food in a timely manner
• Check and sign for all deliveries
• Ensure that outlet is stocked with adequate levels of inventory
• Participate in monthly physical stock take of the Outlet, including but not limited to plates, bowls and crockery
• Control wastage
• Handle guests’ special requests and complaints
• Ensure that the Kitchen Assistants and Kitchen Crew are able to handle their duties properly and well groomed, properly attired and efficient.
• Ensure that the highest standard of cleanliness is maintained including the maintenance of furnishings and equipment and the proper set up of the Outlet and connected areas
• Assist your superior in Implementing and developing of training programs
• Perform miscellaneous job-related duties as assigned

• Develop and implement operational strategies aligned with the company's goals and objectives.
• Identify opportunities for process improvement, cost reduction, and revenue generation.
• Establish key performance indicators (KPIs) and metrics to measure operational performance and track progress.
• Allocate resources effectively to maximize productivity and minimize waste.
• Manage staffing levels, including hiring, training, scheduling, and performance evaluation.
• Optimize utilization of equipment, machinery, and facilities to ensure efficient operations.
• Ensure compliance with health and safety regulations and industry standards.
• Implement safety protocols, procedures, and training programs to prevent accidents and promote a safe work environment.
• Conduct regular inspections and audits to identify potential hazards and mitigate risks.
• Develop and manage departmental budgets, forecasts, and financial plans.
• Monitor expenses, analyze variances, and implement cost-saving initiatives to optimize operational efficiency.
• Identify opportunities for revenue growth and profitability enhancement through cost-effective measures.

Job Description

We are looking for a passionate and experienced General Manager to oversee and lead the operations of our established restaurant. The successful candidate will ensure smooth day-to-day operations, deliver excellent customer experiences, and contribute to the long-term success of the business.

Key Responsibilities

1. Operational Management

• Oversee all aspects of the restaurant's operations, ensuring efficiency and compliance with local regulations.
• Maintain high standards of food quality, hygiene, and service.
• Develop and implement operational procedures to improve efficiency and guest satisfaction.

2. Team Leadership

• Lead, motivate, and manage the team to achieve operational excellence.
• Organize and oversee staff training and development programs.
• Manage staff scheduling to ensure adequate coverage during operational hours.

3. Customer Service Excellence

• Ensure a high level of customer satisfaction by addressing feedback and resolving issues promptly.
• Monitor service standards and identify areas for improvement.

4. Financial Accountability

• Manage budgets, control costs, and optimize operational efficiency.
• Monitor key performance indicators (KPIs) and prepare regular reports on financial and operational performance.
• Work closely with suppliers to negotiate favorable terms.

5. Strategic Planning

• Collaborate with management to develop and execute business growth strategies.
• Analyze market trends and customer preferences to recommend promotional activities or menu adjustments.

Requirements

• At least 5 years of proven experience in a managerial role within the F&B industry.
• Strong knowledge of restaurant operations, including service standards, food safety, and hygiene practices.
• Excellent leadership, communication, and problem-solving skills.
• Familiarity with budgeting and financial management.
• Ability to work flexible hours, including weekends and public holidays.

Preferred Qualifications

• Diploma or degree in Hospitality Management, Business Administration, or a related field.
• Knowledge of Chinese cuisine or experience in managing similar concepts is advantageous.
• Proficiency in English is required; additional language skills are a plus.

1. Responsible for the overall work of the office, play the role of linking the above and below, and earnestly achieve all-round services.

2. Responsible for the arrangement, implementation, inspection, supervision and implementation of the specific management work of the enterprise.

3. Do a good job in the management of business services and supervise and inspect the implementation.

4. Responsible for the classification and submission of various documents, please review and approve the group leaders and transfer them to relevant departments for processing.

5. Research and understand the company's operation and management and put forward handling opinions or suggestions for the general manager to make decisions.

6. Do a good job of organizing office meetings and other meetings and meeting minutes. Do a good job in drafting and issuing resolutions, decisions and other documents.

7. Do a good job in the issuance, registration, delivery, reminder, filing and filing of internal and external documents.

8. Responsible for keeping the company seal and letter of introduction.

9. Responsible for the handling of official documents inside and outside the enterprise, resolve letters and visits, and handle and report in a timely manner.

10`Responsible for the company's image design, with 3-4 years of travel shooting experience

11. Be familiar with Chinese and English

12. Have 3-4 years of wedding planning experience, and will produce short video clips

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.

• Analyzing market trends and preparing forecasts.

• Generating new business leads.

• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door

• Deploy successful marketing campaigns and own their implementation from ideation to execution

• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

• Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

• Build strategic relationships and partner with key industry players, agencies and vendors

• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

• Oversee and approve marketing material, from website banners to hard copy brochures and case studies

• Measure and report on the performance of marketing campaigns, gain insight and assess against goals

• Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

• A Bachelor’s degree in marketing, business or any other relevant field

• Sound understanding of marketing fundamentals and tactics

• Creative thinking and problem-solving ability

• Leadership and project management skills

• Knowledge of digital marketing and social media marketing strategies

• Excellent verbal and non-verbal communication skills

• Proficiency with marketing tools and software

• Proficient in marketing research and statistical analysis

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Bonanza of Brands Pte Ltd was founded in 2024. We aim to serve quality food at affordable prices. We are a fast-growing brand and currently expanded to 8 outlets around Singapore. We are looking for candidates with passion in F&B to join our growing team!

Job description:

1. Operational Management

• Oversee daily operations, ensuring smooth service delivery and adherence to restaurant standards.
• Monitor food quality, hygiene, and customer service standards.
• Ensure compliance with local regulations, including health, safety, and licensing requirements.
• Develop and maintain operating policies and procedures.

2. Team Leadership and Development

• Recruit, train, and manage staff, including Front of House (FOH) and Back of House (BOH) teams.
• Foster a positive work environment, promoting teamwork and staff engagement.
• Conduct regular performance evaluations and provide constructive feedback.
• Address staff concerns and resolve conflicts effectively

3. Customer Experience

• Ensure outstanding customer service to enhance guest satisfaction.
• Address customer complaints and resolve issues promptly and professionally.
• Gather and act on customer feedback to improve service quality.

4. Marketing and Business Development

• Collaborate with the marketing team to develop promotional campaigns and special events.
• Build and maintain relationships with customers, suppliers, and partners.
• Identify and implement strategies to attract and retain customers.