[What the role is]
DEPUTY / ASSISTANT MANAGER, ELECTRONIC ROAD PRICING (ERP) OPERATIONS
[What you will be working on]
You will be part of the team operating the Singapore Electronic Road Pricing (ERP) system. You will ensure smooth operation of the ERP system, including managing operational and technical matters, reviewing operations KPIs and reports. You will also be given the responsibilities to project manage system, process and service enhancements initiatives.
As part of the core operations team, you will also be involved operations in various aspect of the Next Generation ERP System, including establishing new processes and workflows, legislations and conducting system user acceptance testing.
You are expected provide operational leadership and work closely with internal stakeholders and contractors in performing your roles. You should have the aptitude for customer service in handling public feedbacks and enquiries, driving changes and improvement in a process oriented environment involving multiple stakeholders.
[What we are looking for]
• Tertiary qualification in any discipline. Candidates with a degree in
Information Technology / Engineering will be an advantage.
• Keen interest in operational works with critical IT systems.
• Highly motivated and ability to work independently
• Good analytical and problem-solving skills.
• Experience in data analytics will be an advantage.
• An effective communicator with good writing skills.
