Position: Guest Relations Executive

Salary: $2800-$3200

Working Locations: Fort Canning/Chinatown/Clarke Quay

Job Duties:

• Warmly greet guests upon their arrival
• Manage and update customer records to improve future customer service experiences
• Handle and resolve customer complaints in a timely and professional manner
• Assist customers with inquiries about services and facilities
• Train staff members on customer service skills and company policies
• Monitor customer satisfaction and provide suggestions for improvements
• Coordinate with other departments to ensure a smooth guest experience
• Develop and implement strategies to improve the quality of service and product offered to the guests
• Review and respond to customer feedback and online reviews in a timely manner
• Organize and manage customer care programs and events to enhance brand image and customer loyalty

Job Requirements:

• Customer Relations Executive or similar experiences.
• F&B experiences before.

Our client is a Global Transportation MNC. Due to their current expansion plan, they are looking for a Operations Executive to join their team, in hopes of developing the current high performing team. They are located in the Central.

Job Responsibilities

• Oversee and manage the full logistics process for project shipments, ensuring all documentation is in order.
• Ensure the timely and accurate transportation of goods from origin to destination.
• Prepare and handle all required shipping documentation, ensuring full compliance with international trade regulations.
• Coordinate with various parties (e.g. carriers, shipping lines, other service providers) to ensure smooth and safe transport of shipments.
• Track the progress of shipments and provide real-time updates to clients.
• Maintain high standards of operational efficiency and customer satisfaction.
• Any other duties as assigned.

Requirements

• Min Diploma in logistics / supply chain studies or equivalent
• Min 3 years’ relevant working experience
• Proficient in Microsoft Office would be advantages.
• Good understanding of transportation regulations would be advantages.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Senior eCommerce Executive

Working location: Ubi
Working Days: 5 days, Mon – Fri
Working hours : 9am – 6 pm
Salary: $4000 - $4800

E-Marketing Strategy Planning:

• Work closely with the Commercial Manager in developing and overseeing the online retail strategy for Singapore and potential new markets in Asia Pacific across all channels to drive business growth.
• Support the development and execution of comprehensive brand and product marketing strategies, ensuring alignment with business objectives and maximizing revenue and engagement across the customer funnel.
• Plan, develop, and implement strategies to attract and retain online customers, ranging from the running of customer engagement activities, improvement of customer journey on eStore and development of new content to boost conversion rates.
• Conceptualize and create engaging content (including copywriting) for organic and paid acquisition channels, such as digital ads and EDMs.
• Co-ordinate with cross-functional teams on the execution of brand, marketing, and eCommerce activities.
• Develop and manage partnerships with KOLs, media titles, other brands, as well as other stakeholders from conception to execution.
• Responsible for monthly reports analyzing brand and competitor performance, offering insights and identifying growth opportunities.
• Stay abreast of industry trends and developments, ensuring our content remains fresh, relevant, and ahead of the curve.

eCommerce Channel Management:

• Manage the day-to-day operations on eStore and marketplaces, including the updating of storefronts, order fulfilment and resolution of customer enquiries and other issues.
• Update and maintain eCommerce content, ensuring all pages, products & prices across all platforms are accurate and updated at all times.
• Plan and execute tactical offers / mechanics / promotions to support key campaigns on platforms.
• Develop and manage livestreaming campaigns on TikTok and other platforms, including the engagement and maintenance of relationships with content creators.
• Liaise with external vendors to troubleshoot issues faced on eStore, optimize user experience, and evolve the backend operating system.
• Analyse and review product & campaign performances to improve marketing effectiveness and ROI.
• Any other ad-hoc duties assigned.

Job Requirements:

• A good degree or diploma in business, marketing, or a related field.
• Minimum 2 to 3 years of experience, with preferably experience in the FMCG / beauty industry.
• Prior experience in working with platforms such as Shopee, Lazada and eStore – with a proven track record in driving and growing eCommerce revenue channels.
• Familiarity with the usage of Shopify to manage eStore is a plus.
• Strong aesthetic flair, and preferably with basic skills in Adobe Illustrator, or online image-editing software such as Photopea.
• Familiarity with social media platforms, paid media tools, and digital analytic tools such as Google Analytics is a plus.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Singapore Brain Development Centre was established in 2005 and stands as one of the pioneer centres providing cognitive-developmental training to help children succeed in life. Brain Training, Sensory Integration, and more!

The Operations Executive plays a crucial role in ensuring the smooth and efficient operation of the learning centre. They are responsible for overseeing various administrative and operational tasks, as well as providing support to the management team and staff members. The Operations Executive must have strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities:

1. Overseeing day-to-day operations of the learning centre, ensuring smooth functioning and efficient delivery of services.
2. Managing administrative tasks, including scheduling, registration, and maintenance of records.
3. Coordinating with teachers, staff, and parents to address operational needs and resolve any issues that may arise.
4. Assisting in the development and implementation of operational policies and procedures to optimize efficiency and productivity.
5. Supporting ad hoc projects as assigned by the supervisor, contributing to the continuous improvement of the learning centre's operations.
6. Monitoring and managing inventory levels, ensuring the availability of necessary materials and resources.
7. Designing new posts on Canva and managing social media platforms.
8. Collaborating with the marketing team to promote the learning centre and its services.

Requirements:

• Proven experience in operations or administrative role, preferably in an educational or learning centre setting.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficient in using computer applications and software.
• Ability to work on Weekends.

POSITION SUMMARY

• Plan and manage all marketing, advertising, publicity, and promotional events for the assigned brand(s) according to set guidelines

• Manage Public Relations, event, creative and production agencies

• Support the store Business Goals

• Support the CRM and increase existing base of VIP customers

KEY AREAS OF RESPONSIBILITIES

• Organize and oversee advertising / communication campaigns and promotional events

• Conduct market research and analysis to evaluate trends, brand awareness and competition ventures

• Translate copy for marketing distributions (social media posts, EDMs, press releases etc)

• Maintain relationships with media vendors and publishers to ensure collaboration in promotional activities

• Monitor progress of campaigns using various metrics and submit reports of performance

• Collaborate with managers in preparing budgets and monitoring expenses

• Make periodical store visits to better understand the business marketing needs

• Build effective working relations with Brand Manager and store teams

• Monthly engagement with Store Manager at store level

REQUIREMENTS

• Minimum a Diploma / Degree in Marketing

• Minimum 2-3 years & above of solid working experience in marketing planning, promotional programs development and execution, with excellent commercial insight and good analytical skill

• Good working knowledge of Ecommerce, digital media, media strategy, marketing, or retail marketing

• Agency experience preferred

Roles & Responsibilities

· To build effective rapport and relationships with members in order to achieve overall performance.

· Carry out healthcare consultations to the recognised industry standards and design training programmes for our members and guests.

· To understand and give advice on nutrition which can improve lifestyle.

· To actively promote and sell personal packages and memberships.

· Engage with customers of all ages and abilities through good interaction and encouragement to increase traffic to the shop

· Responsible for the safety and enjoyment of our customers whilst using the services.

· To ensure Safeguarding and Health & Safety procedures are being followed at all times.

· Be motivated and contribute ideas to the team.

· Assist Chairman in manage daily operations of the Board of Directors, including organize meetings, convey information, etc.

· Track best practices in corporate governance within the industry and provide optimization suggestions to Chairman.

· Participate in discussions and implementation of the company's development strategy and major decisions, offer decision-making support to Chairman.

· Closely monitor regulations related to corporate governance, ensure company's governance mechanisms comply with regulatory requirements.

· Assist Chairman in handle governance matters related to the company's daily operations.

· Responsible in building of assistant office team.

· Maintain good communication with management and the Board of Directors, promote the effective implementation of corporate governance tasks.

Requirements:

· Over 5 years of experience in management or board secretary roles within the internet industry, IT, or SaaS software companies.

· Familiar with regulations related to corporate governance for publicly listed companies, with a deep understanding of governance mechanisms and best practices.

· Excellent communication and coordination skills, adept at handling complex corporate governance issues.

· Strong independent thinking and analytical abilities, capable of providing strategic advice to the company.

· Highly responsible, with strong professional ethics and a spirit of teamwork.

• Responsible for the preparation of full set of accounts, financial and management reporting for the holding company.
• Tasked with overseeing the billing activities between affiliated companies.
• Oversee the processing of Accounts Receivable and Accounts Payable.
• Enter and handle daily bank transactions.
• Assist in ensuring compliance with financial regulations, accounting standards and internal controls. Support the coordination of internal and external audits.
• Assist in ensuring compliance with tax laws and regulations by preparing and reviewing tax returns and forms. Support the coordination of tax filling with Singapore tax agent.
• Team support - collaborate with the finance teams under the group, provide assistance and guidance, and support the financial controller in various financial tasks and projects.

Job Responsibilities

• Collaborate with the Operation Manager and a team of Technicians to oversee multiple project sites.
• Lead and supervise teams invoved in facility operations and maintenance.
• Ensure daily facility operations are safe, functional and well-maintained.
• Monitor maintenance services to ensure they are completed as scheduled and meet project requirements.
• Assist in developing and managing the facilities budget, expenses and recommend the cost-saving measures.
• Coordinate with the external vendors and service providers for maintenance, security, cleaning and other facility services.
• Implement sustainable facility management practices to reduce energy consumption and improve environmental impact.
• Maintain accurate records of facility operations, incidents, maintenance schedules, and expenditures.
• Respond to breakdown maintenance needs, working with the team to resolve issues.
• Perform additional tasks and duties as assigned.

Requirements

• Candidate must possess at least Diploma in Engineering (Electronic, Electrical, Mechanical, Civil, Building Services Estates Management) with at least 5 years of supervisory experience. Candidates without a Diploma must have at least 10 years of relevant working experience.
• Relevant experience in facility management, operations management or a related field.
• Proficiency in MS Office.
• Proficient in spoken English.
• Strong team player with excellent collaboration skills.
• Ability to work independently with minimal supervision.
• Prior handyman experience is an advantage.

- Maintain full set of accounts.

- Administration especially in compliance with Singapore laws.

- Any other duties assigned.

- Qualifications LCCI or higher.

- Proficient in English.

Job Description & Requirements

1. Receive training and perform duties in various sections of company’s operations such as Service Department, Kitchen Department, Supporting Function Department etc;

2. Gain deep and thorough knowledge of the company’s restaurant operation by rotating on each position;

3. Learn from experienced employees to acquire information about methods, procedures, and standards required to perform and excel in your training;

4. Progressively master the skills to run restaurant operations.

5. Acknowledge and achieve performance goals and objectives defined by management.

6. Consistently monitor individual performance and progression with your superior and management.

7. Upon completion of all basic training, set new goals and objectives with the management for your progression in the company.

8. Provide support as needed in various departments;

9. Perform ad-hoc duties as assigned by your superior.

Role and Description:

The candidate is to support the Finance and Accounting departments by handling various of accounting functions.

Responsibilities and competencies:

1. Perform double-entry accounting to record and process all business transactions such as (sales, purchases, payables, receivables, cash, inventory, accruals, prepayments, capital structure, and finance cost) in the accounting system.
2. Reconciling of accounts payables/receivables.
3. Prepare trial balances for financial reporting accurately.
4. Preparation of relevant accounting schedules for audit.
5. Assist in cash management and payment processing via online banking platform.
6. Assist with various accounting tasks such as (bank reconciliations, journal entries and general ledger).

Complete the above duties on time and meet timeline given.

Duration of the attachment:

6 months.

• Develop and implement preventive/corrective maintenance programs for M&E installations

• Manage a team of in-house maintenance technician, requisite M&E equipment/parts and attend to complaints relating to M&E services.

• Develop and implement fire emergency plan, fire safety audit, maintenance plan for security surveillance systems and carpark facilities to achieve highest standard of safety and security

• Requisite safety and security equipment and parts as well as follow up and investigate incidents or complaints relating to fire safety and security in the customers’ estate and premise facilities

• Follow through the tender, evaluation and recommendation of service or term contracts, as well as its administration and management

• Conduct general inspection to identify services for rectification and oversee sub-contractors’ performance in accordance with contractual work scope and timeline of completion.

. Help project managers in the arrangement and analysis of projects and scheduling of reports on projects

• Any ad-hoc duties as assigned

• Prepare, examine, and analyze accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
• Compile and analyze financial information to prepare entries to accounts, such as general ledger accounts, and document business transactions.
• Compute taxes owed and prepare tax returns, ensuring compliance with payment, reporting and other tax requirements.
• Establish, maintain, and coordinate the implementation of accounting and accounting control procedures.
• To receive and process all invoices, expense forms and requests for payment (AP & AR).
• Posts financial data to appropriate accounts in an automated accounting system, according to instructions.
• Review documents such as purchase orders or records in order to compute charges due.

• RETAIL SALES DEVELOPMENT
  • Support SRM in building effective communication tools to share sales datas to retail team
  • Prepare weekly and monthly sales performance deck and present to Retail Team hand in hand with SRM
  • Assist SRM in building effective incentive plan based on marketing & business needs
  • Coordinate, verify and share result of incentive & commission to sales team on a monthly basis
  • Visit point of sales on a weekly basis and ensure counter / boutique needs are met

• RETAIL STAFF MANAGEMENT
  • Monitor key retail KPI and provide quantitative report to SRM
  • Review retail team productivity and gather retail team needs in term of coaching & training
  • Ensure new product launches information are well disseminated to the retail team:
    • Prepare deck including all information related to new launch in partnership with Marketing Team
  • Create a positive and strong synergy within the team, ensure positive mindset

• RETAIL EXCELLENCE
  • Lead Mystery shopping Execution
    • Communicate and feedback to the retail team on key learnings and areas of improvement
  • Assist SRM during in/out of store event and ensure perfect execution with high level of service
  • Lead Bee Gold App (CRM tool) campaigns execution to strengthen Retail Staff relationship with Guerlain members and increase retail sales:
    • Create campaign based on marketing & business priorities
    • Ensure customer focus list is well defined
    • Monitor, review and analyze campaign performance
  • Work hand in hand with Marketing Team on developing the high clienteling network by reviewing the database and spending of Guerlain customers

• REPORT / ANALYSIS
  • Provide weekly & monthly sales analysis on Guerlain’s performance
  • Provide Boutiques report on a monthly basis
  • Provide monthly competitor’s report
  • Create purchase order on a monthly basis for all retail matters

Responbilities:

· Handles full set of accounts and ensures timely closing (month-ends and year-end).

· Responsible for daily transaction posting (AR/AP/Others) and all finance operation matters.

· Handle receipts, payments, claims, and records into the accounting system on a timely basis.

· Checking workers timecard & process for workers payroll.

· Prepare GST return and submission.

· Maintains fixed assets ledger and other schedules.

· Assist in audit queries from external auditors

· To undertake any other ad-hoc duties as assigned

Requirements:

. Diploma in Accounting or higher.

. Knowledge in construction project accounting will be an added advantage.

· Experienced in using UBS accounting software preferred.

· Minimum 3 years experience in an accounting role.

· Meticulous and able to work independently.

· Organized, accurate & thorough.

Job Responsibilities for Paralegal role (80%):

• Provide full administrative support to the Legal & Insurance Department as required in a proactive, timely and diligent matter
• Assist the Manager of Legal & Insurance in providing legal and administrative support to the Chief Executive
• Coordinate and follow up with stakeholders on required inputs/documents on legal and insurance matters, including timeline, action plans
• Assist in some drafting, editing and proofreading of various contracts, resolutions, correspondence and legal documents as well as maintain the Chief Executive’s office systems, including data management, filing, maintaining and updating records of the Chief Executive contacts
• Perform any other ad hoc duties where required by the Management

Job Responsibilities for Administrative role to Chief Executive (20%):

• Responsible for Chief Executive’s scheduling of business and personal matters i.e travel matters, appointments, meetings arrangements etc.
• Assist Chief Executive in relations to researching, coordination of follow up actions of projects with relevant stakeholders.

Job Requirements:

• Diploma in legal studies or equivalent, preferably with a minimum of 2-4 years of relevant paralegal experience. Applicants with less experience may also be considered.
• Excellent organizational skills and interpersonal skills, detail orientated, with impeccable multi-tasking abilities
• Ability to handle sensitive business communications, data and other information with professionalism confidentiality and discretion, both internally and externally
• Possess excellent oral and written communication skills
• Proficient in Microsoft Office applications