Total 4 front office assistant job vacancies in Others category in NCS-National Council of Social Service - HQ

[What you will be working on]

You will be reporting to the Team Lead, Workplace Innovation Team. In this role, you will be part of the team to identify and drive initiatives that align with SportSG’s workplace transformation strategy. This may involve work in the areas of process innovation, change management, organisational development and culture building.

In this role, you will,

• Identify areas of alignment and misalignment between an organisation’s strategies and its current and desired culture

• Manage internal communications to drive engagement and support organization transformation changes.

• Identify process improvement opportunities that align with SportSG’s Transformation approach.  Lead key process improvement projects, as identified in TO’s workplan,

• Design a plan to effectively support the acceptance and adoption of medium-scale change and transitions.

• Lead analysis to identify patterns in data, explore correlations, transformation of data to derive insights and recommendations.

[What we are looking for]

We are looking for self-motivated individuals who value integrity, teamwork and take pride in going the extra mile to provide excellent service to stakeholders and the community. This individual should be a sport advocate through living an active lifestyle and staying active. In addition, an ideal candidate should possess the following:

• Background in Organisation Development or Business Process Re-engineering

• Familiar with government-wide process in Public Service Transformation (PST), Corporate and Operational functions

• Have lead transformation projects that involve multiple teams across the organization

• Project management experience

• Possess a strong desire and will for #TransformingTheWayWeWork to create an #ExcellentSportSG

• Possess a positive, generative, collaborative mindset

• Strong analytical and problem-solving skills, independent and resourceful

• Excellent communication skills and comfortable engaging with people at different levels, from operational staff to senior management

The level of offer will commensurate with applicants’ experience and track records. Successful candidates will be offered a 3-year contract in the first instance.

[What you will be working on]

• Thought leader in the areas of risk management, business continuity, ops-tech integration and use of technology and AI and apply best/good practices to NCSS.

• Lead the design, development and implementation of strategies, plans and initiatives in risk management, business continuity and leverage technology and AI in NCSS.

• Lead in the engagement and consultation with Divs in NCSS on the continuous review strategies, plans and initiatives in risk management, business continuity and leverage technology and AI in NCSS, to remain relevant and current.

• Lead in the conduct of communications and engagement sessions with staff on risk management, business continuity and use of technology and AI in NCSS, to build awareness and deepen ownership.

• Lead in the building and deepening of risk management, business continuity and use of technology and AI as a work culture in NCSS.

• Lead in the design and co-ordination of delivery of competency-based programmes on risk management, business continuity and use of technology and AI.

• Lead in the regular conduct of table-top exercises and simulation exercises to stretch-test the risk management and business continuity plans including After Action Review Sessions

• Lead in the briefings and engagements with Board, EXCO, SMT and staff on work related to risk management, business continuity and use of technology and AI.

[What we are looking for ]

Competencies:

1.Analytical skills

2.Communications and engagement skills

3.Regulatory knowledge

4.Leadership and influencing skills

5.Strategic thinking skills

Skills & Knowledge:

1.Risk management knowledge

2.Business continuity knowledge

3.Technology and AI knowledge

Experience:

At least 10 years of work experience, with at least 5 years in a Leadership/Managerial position with practical experience in risk management/business continuity.
 

Special Certification(s):

ISO31000 (ERM), ISO22301 (BCMS) will be an added advantage.

[What you will be working on:]
•    Manage Product Users’ Engagement by supporting Product Managers in developing strategies and plans to engage internal and external stakeholders to launch, implement, drive adoption, awareness, and education of Products, such as NLB Mobile App, Seat Booking System, Express Borrowing Gantry, and also future Products such as Content Discovery app. 
•    Assist Product Managers to collect and collate Product data from multiple channels, e.g., web statistics, app statistics, user feedback and perform basic analysis to help Product Managers better understand the asks and needs of the users with simple insights. Work closely with other data teams to track results and translate insights into actions.
•    Assist Product Managers in managing the Product Backlog by recording new user stories and setting initial priority for them. Follow up with Product Managers to set up regular Product Backlog refinement sessions.
•    Assist Product Managers or ScrumMasters in organising agile activities and to update/ upkeep Agile tools like JIRA, etc.

[What we are looking for:]
•    At least one year of relevant working experience, preferably in a product-focused organisation. Fresh graduates with the relevant knowledge are welcomed to apply.
•    Excellent written and verbal communication skills.
•    Ability to engage stakeholders from all walks of life.
•    Knowledge of agile methodologies and processes (SCRUM, KANBAN, etc.)
•    Comfortable with data and possess basic data analytic skills (e.g., Excel, Tableau)
•    Interest in growing into Product Manager role.
•    Design skills and experience with design tools is added advantage.

Work location will be at the Marine Parade Public Library. As the library is currently closed for renovation, the current work location is at the National Library Building.

Successful applicant will be appointed on a project contract until 31 Dec 2025.

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

The Executive Assistant (EA) will support a total of three Senior APAC leaders - the Supply Chain Directors and Warehouse & Distribution Director.  The EA responsibilities are broad and diverse, include scheduling meetings and appointments across multiple time zones, organizing travel, hosting visitors at our office, and provide general administrative support to the business.

This role plays an important role ensuring all administrative tasks are performed timely and in great execution. The role will also be working closely with procurement team to procure items in a cost effective and timely fashion to support the business needs.

• Provide high level administrative support to the Leaders, including managing their calendar, scheduling appointments, and coordinating meetings
• Coordinate events assigned by leaders including workshops, team building in country and off countries.
• Coordinate travel arrangements, including booking hotels and ground transportation, visas, preparation of detailed itineraries with the overall objectives of maximizing participants’ time
• Anticipate potential conflicts (i.e., schedule issues, critical meetings, location issues) and raise to address/resolve in advance whenever possible
• Organize and assist with online, hybrid and in-person events and large team meetings (e.g., team dinners, leadership off sites, quarterly department calls, leaders’ one to one sessions with direct reports, company wide events)
• Prepares materials including presentations, minutes taking in key meetings where needed and ensure country heads have access to key meeting information including agenda, presentation materials and other relevant meeting information ahead of time
• Act with high degree of independence as liaison with inside (within country and with region) and external contacts
• Manage / Create Purchase orders (PO) for activities conducted by the departments
• Ensure completion of expense reports on Concur for the leaders you support according to finance travel & expenses guideline
• Manage the department administration budget and work with all functions to ensure strong support to their administrative needs in the most cost effective way possible, including procurement of office supply needs and other consumables as required.
• Collaborate with department team members on activities to engage in learning and self-development
• Greet and engage internal and external visitors, including providing necessary preliminary information and ensuring professional interaction at all times.
• Support ad-hoc request required secretariat assistance

• Diploma certificate and above

Experience

• Minimum 5 years of executive experience supporting Senior Management; preferably in a head / regional office location.
• Experience with event planning and/or working with event planning companies.
• Experience of calendar management across multiple time zones
• Excellent computer and technology application skills with competency in Microsoft Office applications, particularly Excel, Word and PowerPoint

Key Competences / Behaviours

• Organised, detail-oriented and responsible
• Maintains confidentiality and posses sense of urgency
• Ability to manage multiple tasks/projects simultaneously under pressure in a busy environment
• Good communication and interpersonal skills
• Able to work independently and self-initiative
• Work effectively as a team player in a collaborative environment as well with EA peers and members of the greater organization

Languages:                                                                                                    

• Proficiency in English

How You Can Thrive at Alcon:

• Opportunity to work with a leading global medical device company.
• Collaborate with a diverse and talented team in a supportive work environment.
• Competitive compensation package and comprehensive benefits.
• Continuous learning and development opportunities.

#LI-DNI