Total 26,610 hr manager job vacancies in Others category in Singapore

Administration Manager job brief

We are looking for an experienced Administration Manager to supervise daily support operations of our company and plan the most efficient administrative procedures. You will lead a team of professionals to complete a range of administrative duties in different departments.

A great administration manager has excellent communication and organizational skills. The ideal candidate will be well-versed in departmental procedures and policies and will be able to actively discover new ways to do the job more efficiently.

The goal is to ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly.

Administration Manager Responsibilities

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes

• Recruit and train personnel and allocate responsibilities and office space

• Assess staff performance and provide coaching and guidance to ensure maximum efficiency

• Ensure the smooth and adequate flow of information within the company to facilitate other business operations

• Manage schedules and deadlines

• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

• Monitor costs and expenses to assist in budget preparation

• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

• Organize and supervise other office activities (recycling, renovations, event planning etc.)

• Ensure operations adhere to policies and regulations

• Keep abreast with all organizational changes and business developments

• Perform any other duties assigned by the director.

Administration Manager Requirements and skills

• Proven experience as administration manager

• In-depth understanding of office management procedures and departmental and legal policies

• Familiarity with financial and facilities management principles

• Proficient in MS Office

• An analytical mind with problem-solving skills

• Excellent organizational and multitasking abilities

• A team player with leadership skills

• BSc/BA in business administration or relative field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

The Fleet Manager has a clear understanding of company SMS and oversees their assigned fleet of vessels and is responsible for ensuring their safe, efficient, and cost-effective operation. This role requires a deep understanding of maritime operations, technical knowledge, regulatory compliance, and effective leadership. Here are the typical duties and responsibilities associated with this position

Functions and responsibilities

1. Fleet Operations Management:

(A) Develop and implement strategies to optimize the operation and performance of the global fleet, ensuring adherence to industry best practices and standards.

(B) Oversee vessel scheduling, routing, and voyage planning to maximize efficiency, minimize costs, and meet customer requirements.

2. Technical Maintenance and Repairs:

(A) Coordinate and supervise technical maintenance, repairs, and dry-docking activities for the assigned fleet, ensuring compliance with safety regulations and maintenance standards.

(B) Manage planned maintenance systems and work closely with technical teams to address vessel technical issues promptly.

3. Regulatory Compliance:

(A) Ensure the fleet's compliance with all relevant maritime laws, regulations, international conventions, and industry standards to maintain a high level of safety and avoid penalties.

(B) Collaborate with regulatory affairs teams to stay updated on regulatory changes and implement necessary adjustments within the fleet.

4. Cost Management and Budgeting:

(A) Develop and manage budgets for the fleet operations, including fuel costs, maintenance, repairs, insurance, and other operational expenses.

(B) Implement cost-saving measures and efficiency improvements to achieve financial targets and maximize profitability.

5. Safety and Security:

(A) Promote a strong safety culture and ensure compliance with health, safety, and security protocols across the fleet.

(B) Implement safety training programs and regularly conduct safety audits to identify potential hazards and mitigate risks.

6. Communication and Coordination:

(A) Foster effective communication and coordination among vessel crews, technical teams, shore-based staff, and other stakeholders to ensure smooth operations and timely issue resolution.

(B) Conduct regular meetings to align goals, share best practices, and address challenges within the fleet.

7. Performance Monitoring and Analysis:

(A) Establish key performance indicators (KPIs) to measure and monitor the fleet's operational performance, efficiency, and safety standards for team leaders on board and ashore.

(B) Analyse data and trends to identify areas for improvement, implement corrective actions, and optimize fleet performance.

8. Vessel Acquisitions and Dispositions:

(A) Collaborate with the sales and purchase team to assess and make recommendations for vessel acquisitions, sales, or disposals based on market conditions, operational requirements, and cost-benefit analyses.

(B) Participate in negotiations and decision-making processes related to fleet expansions or reductions.

(C) Follow Management of Change process on vessel acquisition and disposal.

9. Environmental Compliance and Sustainability:

(A) Ensure compliance with environmental regulations and industry sustainability initiatives, promoting responsible and environmentally friendly operational practices.

(B) Implement strategies to improve the fleet's environmental performance and reduce its carbon footprint.

10. Stakeholder Engagement:

(A) Engage with customers, charterers, vessel the company, and other stakeholders to maintain strong relationships and understand their requirements and expectations.

(B) Address concerns and feedback to enhance service quality and customer satisfaction.

The Fleet Manager's role is critical in efficiently managing the company's fleet, maintaining compliance with regulations, ensuring safety and environmental responsibility, and optimizing overall fleet performance and profitability.

Education and Qualifications

The applicant should possess the following qualifications

1) A degree in marine engineering or equivalent studies, and

2) A CoC Class 1 (Marine Engineer Officer), and

3) Have on-shore experience of at least 7 years in a similar or related position

Job-Specific Skills:

• Strong knowledge of bulk vessels’ technical requirements and voyage regulations

• Excellent project management skills

• Very good negotiation skills

• Very good people management skills

• Team work and cooperation

• Very good organisational skills

• Worldwide operations require fluency of the English language.

• Ability to speak either Russian, Ukrainian or Turkish in order to ensure efficient communication with on-board crew, or

• Fluency in Chinese to ensure efficient communications with suppliers and shipyards in China.

• PC literacy

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

Administration Manager job brief

We are looking for an experienced Administration Manager to supervise daily support operations of our company and plan the most efficient administrative procedures. You will lead a team of professionals to complete a range of administrative duties in different departments.

A great administration manager has excellent communication and organizational skills. The ideal candidate will be well-versed in departmental procedures and policies and will be able to actively discover new ways to do the job more efficiently.

The goal is to ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly.

Administration Manager Responsibilities

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes

• Recruit and train personnel and allocate responsibilities and office space

• Assess staff performance and provide coaching and guidance to ensure maximum efficiency

• Ensure the smooth and adequate flow of information within the company to facilitate other business operations

• Manage schedules and deadlines

• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

• Monitor costs and expenses to assist in budget preparation

• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

• Organize and supervise other office activities (recycling, renovations, event planning etc.)

• Ensure operations adhere to policies and regulations

• Keep abreast with all organizational changes and business developments

• Perform any other duties assigned by the director.

Administration Manager Requirements and skills

• Proven experience as administration manager

• In-depth understanding of office management procedures and departmental and legal policies

• Familiarity with financial and facilities management principles

• Proficient in MS Office

• An analytical mind with problem-solving skills

• Excellent organizational and multitasking abilities

• A team player with leadership skills

• BSc/BA in business administration or relative field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Responsibilities

1. Define, implement, and optimize deployment processes for global data centers, including hyper-scale data centers and network Points of Presence (PoPs) worldwide.

2. Coordinate with Engineering, Data Center Operations, Supply Chain, and external vendors for capacity planning, roadmap definition, objective setting, and daily execution.

3. Collaborate closely with DC Engineering, DC Operations, and Server Delivery teams on various projects such as server deployments, operational SOPs, and engineering change management.

Qualifications

1. Strong understanding of the interdependencies among data center functions and technologies, including electrical systems, cooling systems, and networking technologies.

2. Bachelor’s degree in a technical field, such as Computer Science, Electrical Engineering, Mechanical Engineering, or Operations Research.

3. Extensive experience in large-scale data center environments.

4. Proven project management expertise in deploying and operating data center and IT infrastructures.

5. Experience managing multiple projects under tight deadlines.

6. Skilled in problem management and driving continuous improvements.

7. Experience providing technical guidance to external vendors.

8. Proficient in scripting or programming languages, with the ability to modify and develop as needed.

Job Description:

-Identify and pre-empt discrepancies.

-Assist Project Manager in site planning and prepare monthly progress report.

-Liaise with consultants, client & main / sub-contractors and coordinate for site activities arrangement

-Prepare and submit shop drawing.

-Prepare rebar BBS according to shopdrawing.

-Assist in the procurement of materials, plant and equipment, manpower allocation for the project.

-Ensure works carried out meet out quality standards and contractual requirements.

-Ensure Environmental, Safety and Health practices are carried out effectively.

-Submission of work claim to QS monthly.

-Able to work independently.

Job Requirements:

-Minimum 5 years of experience of rebar BBS in MRT project and warehouse industrial.

-Proficient in AutoCAD and Microsoft Office.

-Building Construction Safety Supervisor course

-Independent, good leadership and manpower allocation skills.

-6 days work per week.

-Work at the site

•Reviewing and analysing sales, inventory, and other performance data to

measure productivity and goal achievement and to determine areas needing cost reduction and program improvement

•Creating and improving standard operating procedures for service and product preparation

•Ensuring compliance with licensing laws pertaining to the service of food and beverage, public / employee safety and food safety

•Supervise the effective control of food & beverages, labour cost and budget to

ensure effective operational

•Managing manpower schedules, staff development and comply with service standards and SOP

• Working closely with the Marketing department on sales and promotions

• Work closely with R&D chefs for new product development

• Conduct investigation and perform trouble shooting to resolve quality issues

•Suggest and recommend improvements to the running of the restaurant

Administration Manager job brief

We are looking for an experienced Administration Manager to supervise daily support operations of our company and plan the most efficient administrative procedures. You will lead a team of professionals to complete a range of administrative duties in different departments.

A great administration manager has excellent communication and organizational skills. The ideal candidate will be well-versed in departmental procedures and policies and will be able to actively discover new ways to do the job more efficiently.

The goal is to ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly.

Administration Manager Responsibilities

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes
• Recruit and train personnel and allocate responsibilities and office space
• Assess staff performance and provide coaching and guidance to ensure maximum efficiency
• Ensure the smooth and adequate flow of information within the company to facilitate other business operations
• Manage schedules and deadlines
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
• Monitor costs and expenses to assist in budget preparation
• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)
• Organize and supervise other office activities (recycling, renovations, event planning etc.)
• Ensure operations adhere to policies and regulations
• Keep abreast with all organizational changes and business developments
• Perform any other duties assigned by the director.

Administration Manager Requirements and skills

• Proven experience as administration manager
• In-depth understanding of office management procedures and departmental and legal policies
• Familiarity with financial and facilities management principles
• Proficient in MS Office
• An analytical mind with problem-solving skills
• Excellent organizational and multitasking abilities
• A team player with leadership skills
• BSc/BA in business administration or relative field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Description

• Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules
• Supervise project team members
• Supervise proejct construction schedule
• Supervise project materials schedule
• Oversee project quality up to clients' standard
• Establishing effective project communication plans and ensuring their execution
• Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget
• Conducting post-project evaluation and identifying successful and unsuccessful project elements

Requirements

• A bachelor’s degree or master's degree in a related field
• Project Management Professional (PMP) certification is a plus
• Proven experience in project management
• Ability to lead project teams of various sizes and see them through to completion
• Strong understanding of formal project management methodologies
• Experience as a construction project manager, IT project manager, or ERP project manager
• Able to complete projects in a timely manner
• Understanding of ERP implementation
• Experience overseeing a construction project
• Budget management experience

Responsibilities

• Manage day-to-day Admin, HR ,and Finance operations
• Oversee accounts payable and receivable functions
• Review quarterly GST submission
• Perform monthly payroll
• Preparation of year-end closing for ACRA filing and ECI submission
• Administer and adhere to the company's financial processes and controls
• Liaise with bankers & respective government bodies/ agencies
• Liaise with accounts compilation agent and tax agent on accounting and tax matters
• Perform other ad hoc duties required

Requirements

• Minimum Diploma holder or relevant qualifications
• 2-5 years of relevant experience
• Well-versed with the Employment Act
• Good interpersonal & communication skills
• Strong initiative and meticulous
• Excellent communication, administration, coordination, and application skills
• Knowledge of GST compliance
• Knowledge of FREIGHT MASTER accounting system (AR, AP, and GL modules)

§ This role is responsible for the overall performance in terms of safety, quality, delivery, cost, inventory and people for Soss Asia while simultaneously managing the AME team in China that is responsible for supporting the LCL project and other AME projects with vendors in China. The position will lead all departments within the Soss facility to achieve Company’s business goals and financial targets and be responsible for continuing to integrate the facility into Allegion’s business and operations. Develop collaborative relationships with third party suppliers, internal customers and external customers to ensure customer satisfaction and loyalty to the Company’s products and services. Exemplify the Company’s code of conduct and values.

§ The AME role is aimed at supporting the development of manufacturing processes and equipment through equipment suppliers in China and Asia to support the development of tubular locks and production process in Queretaro and other industrial engineering projects in Allegion International.

Administration Manager job brief

We are looking for an experienced Administration Manager to supervise daily support operations of our company and plan the most efficient administrative procedures. You will lead a team of professionals to complete a range of administrative duties in different departments.

A great administration manager has excellent communication and organizational skills. The ideal candidate will be well-versed in departmental procedures and policies and will be able to actively discover new ways to do the job more efficiently.

The goal is to ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly.

Administration Manager Responsibilities

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes

• Recruit and train personnel and allocate responsibilities and office space

• Assess staff performance and provide coaching and guidance to ensure maximum efficiency

• Ensure the smooth and adequate flow of information within the company to facilitate other business operations

• Manage schedules and deadlines

• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

• Monitor costs and expenses to assist in budget preparation

• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

• Organize and supervise other office activities (recycling, renovations, event planning etc.)

• Ensure operations adhere to policies and regulations

• Keep abreast with all organizational changes and business developments

• Perform any other duties assigned by the director.

Administration Manager Requirements and skills

• Proven experience as administration manager

• In-depth understanding of office management procedures and departmental and legal policies

• Familiarity with financial and facilities management principles

• Proficient in MS Office

• An analytical mind with problem-solving skills

• Excellent organizational and multitasking abilities

• A team player with leadership skills

• BSc/BA in business administration or relative field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Attachment Description

The trainee should be able to oversee different initiatives or projects of our business, monitors their progress and completion, and ensures that they meet the expectations of the clients.

Specific Responsibilities

1. Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules.

2. Meeting with project team members to identify and resolve issues.

3. Submitting project deliverables and ensuring that they adhere to quality standards.

4. Preparing status reports by gathering, analyzing, and summarizing relevant information.

5. Establishing effective project communication plans and ensuring their execution.

6. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget.

7. Identifying and developing new opportunities with clients.

8. Obtaining customer acceptance of project deliverables. 9. Managing customer satisfaction within the project transition period.

10. Conducting post-project evaluation and identifying successful and unsuccessful project elements.

Mature Mid Career Individuals- $3, 800

This position is open for mid career individuals (Mature, 40 years and above).

Mid career individuals from any qualification level can apply.

Administration Manager job brief

We are looking for an experienced Administration Manager to supervise daily support operations of our company and plan the most efficient administrative procedures. You will lead a team of professionals to complete a range of administrative duties in different departments.

A great administration manager has excellent communication and organizational skills. The ideal candidate will be well-versed in departmental procedures and policies and will be able to actively discover new ways to do the job more efficiently.

The goal is to ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly.

Administration Manager Responsibilities

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes

• Recruit and train personnel and allocate responsibilities and office space

• Assess staff performance and provide coaching and guidance to ensure maximum efficiency

• Ensure the smooth and adequate flow of information within the company to facilitate other business operations

• Manage schedules and deadlines

• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

• Monitor costs and expenses to assist in budget preparation

• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

• Organize and supervise other office activities (recycling, renovations, event planning etc.)

• Ensure operations adhere to policies and regulations

• Keep abreast with all organizational changes and business developments

• Perform any other duties assigned by the director.

Administration Manager Requirements and skills

• Proven experience as administration manager

• In-depth understanding of office management procedures and departmental and legal policies

• Familiarity with financial and facilities management principles

• Proficient in MS Office

• An analytical mind with problem-solving skills

• Excellent organizational and multitasking abilities

• A team player with leadership skills

• BSc/BA in business administration or relative field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Administration Manager job brief

We are looking for an experienced Administration Manager to supervise daily support operations of our company and plan the most efficient administrative procedures. You will lead a team of professionals to complete a range of administrative duties in different departments.

A great administration manager has excellent communication and organizational skills. The ideal candidate will be well-versed in departmental procedures and policies and will be able to actively discover new ways to do the job more efficiently.

The goal is to ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly.

Administration Manager Responsibilities

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes

• Recruit and train personnel and allocate responsibilities and office space

• Assess staff performance and provide coaching and guidance to ensure maximum efficiency

• Ensure the smooth and adequate flow of information within the company to facilitate other business operations

• Manage schedules and deadlines

• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

• Monitor costs and expenses to assist in budget preparation

• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

• Organize and supervise other office activities (recycling, renovations, event planning etc.)

• Ensure operations adhere to policies and regulations

• Keep abreast with all organizational changes and business developments

• Perform any other duties assigned by the director.

Administration Manager Requirements and skills

• Proven experience as administration manager

• In-depth understanding of office management procedures and departmental and legal policies

• Familiarity with financial and facilities management principles

• Proficient in MS Office

• An analytical mind with problem-solving skills

• Excellent organizational and multitasking abilities

• A team player with leadership skills

• BSc/BA in business administration or relative field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Summary :

We are seeking a highly skilled Developer for the role of Associate - The ideal candidate will have extensive experience in PEGA frameworks, case management, user experience, data and integration, application development, and platform.

Required Skills :

Technical Skills :

• PEGA Frameworks , Pega Case Management , Pega User Experience , Pega Data and Integration , Pega Application Development .

Roles & Responsibilities :

• Project Manager of 8-12 years experiences and Pega 5-8 years of experience.
• Leading a team of Pega Developers
• Support existing Pega application with ticket resolution within the defined SLA
• Develop and implement PEGA-based solutions to meet business requirements as part of enhancements and/or service requests
• Provide expertise in PEGA frameworks, ensuring robust and scalable application architecture.
• Utilize PEGA Case Management to streamline and automate business processes, enhancing operational efficiency.
• Design intuitive and user-friendly interfaces using PEGA User Experience principles.
• Integrate PEGA applications with various data sources and external systems to ensure seamless data flow.
• Collaborate with cross-functional teams to define and implement integration strategies and solutions.
• Conduct thorough testing and debugging of PEGA applications to ensure high performance and reliability.
• Provide technical support and troubleshooting for PEGA applications, addressing any issues promptly.
• Document all development processes, configurations, and changes for future reference and compliance.
• Stay updated with the latest PEGA platform updates and industry best practices to continuously improve solutions.
• Contribute to the overall success of the project by delivering high-quality solutions that meet client expectations.
• Demonstrate expertise in PEGA Case Management, including the ability to design and implement complex workflows.
• Showcase proficiency in PEGA User Experience, creating user-centric designs that enhance usability.
• Have experience in PEGA Data and Integration, ensuring seamless connectivity with various data sources.
• Exhibit strong skill in PEGA Application Development, from initial design to final deployment.

Certification(s) Required :

• Certified Pega System Architect (CSA), Certified Pega Senior System Architect (CSSA)

Job Purpose

Ensure smooth operation of all the Bar Outlets in all aspects, including bar stock, staffing, quality and cleanliness.

Responsible for the profitability of the Bar Operations.

Basic Functions:

1. Ensure that there is sufficient stock in all outlets, schedule staff, oversee operation, conducting monthly stock-take, submission of claims, control expenses and wastage of materials.
2. Responsible for the profitability of the Bar Operations.

Job duties in detail

1. Liaise with the F&B Operations Manager and Outlet Heads on operational aspects.
2. Communicate all matters to bar staff, explain objectives and expectations.
3. Arrange with relevant Department Heads on rectification of defects and other matters.
4. Prepare weekly duty roster, submit claims of staff.
5. Monitor revenue of beverage and tobacco items and compare to budget. Prepare actions to achieve sales target, observe staff performance and correct if necessary.
6. Prepare annual staff performance appraisal; ascertain that rules and regulations are abided by staff.
7. Handles complaints and bring such complaints and other relevant matters to the attention of the F&B Operations Manager.
8. Responsible for the efficient operation of the POS system and ensure that all Members’ Chits are accurately billed.
9. Responsible for the profitability of the Bar Operations.
10. Provide leadership and train staff.
11. Render full support to Banquet and Events; and other F&B Outlets when required.

1. Must qualify for mandatory documentations to work in Changi Airport (i.e. Airport Pass administered by Airport Police)

2. Rotational shift work (e.g. week 1 - 0800H to 1700H // week 2 - 1300H to 2200H // week 3 - 1800H to 0300H // week 4 - 0100H to 1000H etc)

3. Work environment subjected weather elements (i.e. no shelter at airport tarmac, under rain / sun)

4. Proficient communications in English (to liaise with various stakeholders operating at the flights)

5. Basic literacy in Microsoft office (for generating & submitting of daily operational / incident reports etc)

6. Point of contact for client's operational counterparts; to coordinate & implement changes as directed.

7. Possession a valid Airfield Driving Permit (ADP) would be a bonus.

Job Scope

Reporting to Sales Director

Create New Accounts

Assist Sales Department to reach monthly sales target

Assist Production Department in daily activities

Any related tasks as required.

Responsibilites

Ensure completion of Sales from Purchase Order to invoices upon job completion

Discussion of new Projects initiation with Customers and Production Department

Follow-up on quotations and project schedules

To visit overseas customers as and when the need arises

• Managing client relationshipsAccount managers are the main point of contact between a client and a company, and are responsible for ensuring that clients are satisfied and receive the support they need.
• Managing salesAccount managers are responsible for managing sales, including setting sales targets, generating and forecasting sales pipelines, and making regular sales performance reports.
• Resolving customer complaintsAccount managers are responsible for resolving customer complaints and disputes by providing effective solutions.
• Working with internal teamsAccount managers work with different internal teams to ensure that the client's needs are understood and met.
• Attending client meetingsAccount managers attend client meetings and are available to speak with clients whenever they need to get in touch.
• Leading project managementAccount managers may lead project management activities.
• Delivering presentationsAccount managers may deliver presentations to clients or to the company's management.

Account managers should have excellent communication and negotiation skills, and be customer service oriented. They should also have good product knowledge, and be familiar with CRM software and MS Office.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

SUMMARY:

Responsible for the daily shift operations of Housekeeping and Internal Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Coordinates the housekeepers and works as a team, creating a positive environment.

TASKS & RESPONSIBILITIES:

Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.
• Plan the staff needs to support the peack

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviors of employees and provides feedback to individuals.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Cleaning Materials, Equipment, and Techniques - Knowledge of use, handling, storage, and disposal of cleaning chemicals and equipment (including Material Safety Data Sheet requirements), and use of personal protective equipment.
• Housekeeping Tracking and Inventory - Knowledge of inventory and purchasing policies, procedures, and best practices.
• General Housekeeping - Knowledge of procedures, policies and techniques for cleaning all public areas, trash handling and removal, room item replenishment and placement, treatment of room damage and stain removal, use of cleaning supplies, floor care and maintenance, general housekeeping codes, cart care, uniform control, inventory management, room status change systems and opening and closing of the house. Ability to use general housekeeping codes to indicate room readiness.
• EIWO (Everything In Working Order) - The ability to inspect and identify guest room components (e.g., light bulbs, remote control, air conditioning units, toilets, appliances, vacuums) for functional deficiencies. This includes reporting procedures.
• Environmental Sustainability – Knowledge of products and procedures that reduce, recycle or reuse natural resources such as bed linen and towel re-use programs.
• Preventative Maintenance - Knowledge of general cleaning programs and policies to extend the life of materials and areas. For example, knowledge of carpet, tile, and floor care including daily cleaning, heavy extraction, and interim cleaning.

The Duty Manager works under the supervision of the Acting Assistant Front Office Manager to oversee the day-to-day operations of the front office including night shift if applicable, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager often meets or liaises with other executives or managers of the various departments to satisfy guests/customers' requests, handle VIP arrivals, collaborate effectively on usage of function and catering space, manage security issues and any matters concerning guests’ undesirable conduct in rooms or public areas. The Duty Manager is required to have a good working knowledge of the Property Management System or other hotel reservation software to meet the challenging demands of his/her work responsibilities and may be required to assist in reception, concierge, reservations, housekeeping, budgeting matters and food and beverage operations. He/She also analyses market/industry trends and potential customers to suggest appropriate proposals to enhance branding and revenue. The Duty Manager is involved in supervising and guiding the front office team and coordinating the team’s work schedules. He/She should have the ability to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests.

Responsibilities:

You will:
• Supervises overall activities in the department.
• Supervises and delegates duties to supervisors and prepares work schedule for them.
• Develops weekly schedules, monitors team attendance and put up the leave calendar
• Supervises all sections and improvements in operation where she/he finds opportunities to develop service standard.
• Plans and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge (especially for new staff).
• Keeps knowledge/information of any change in resort policy and procedure and enforce them.
• Ensures good communication and cooperation between front office department and other departments.
• Performs all duties applicable to the night shift ensuring all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements.
• Controls expenses of front office department.
• Maintains a personalized service standard of the reception by constant training and motivation of the team members.
• Liaise closely with Housekeeping to ensure that optimum number of room / suites are available and all incoming guests requirements are met.
• Actively take part in Sales Activity within the hotel including referral of lead to the Sales office
• Reads all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information in RMS accordingly
• Conducts daily briefings
• Blocks special room. Requests and personally checks them prior to the arrival of guests.
• Personally welcomes guests and allocates rooms and coordinates with supervisor for proper follow up.
• Makes sure that the service of the front office team is prompt and attentive at all times.

Responsibilities

• Coordinate and manage the site work at side with customers
• Manage issues on site and resolve them
• Assist in drafting the autocad drawing
• Maintain and update project documentation and drawings.
• Coordinate with sales team to meet deadlines and quality standards.
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Answer incoming calls and offering guidance to customer.
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Provide coaching and guidance to production team and fulfill all training needs for their future development

Requirements and skills

• Proven work experience as Operations Manager or similar role
• Proficiency in AutoCAD
• Strong attention to detail and ability to interpret technical drawings.
• Excellent communication skills
• Leadership ability
• Outstanding organisational skills
• Degree in Business, Operations Management or related field
• Able to perform rotating shifts, including weekends and public holidays

Administration Manager job brief

We are looking for an experienced Administration Manager to supervise daily support operations of our company and plan the most efficient administrative procedures. You will lead a team of professionals to complete a range of administrative duties in different departments.

A great administration manager has excellent communication and organizational skills. The ideal candidate will be well-versed in departmental procedures and policies and will be able to actively discover new ways to do the job more efficiently.

The goal is to ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly.

Administration Manager Responsibilities

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes

• Recruit and train personnel and allocate responsibilities and office space

• Assess staff performance and provide coaching and guidance to ensure maximum efficiency

• Ensure the smooth and adequate flow of information within the company to facilitate other business operations

• Manage schedules and deadlines

• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

• Monitor costs and expenses to assist in budget preparation

• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

• Organize and supervise other office activities (recycling, renovations, event planning etc.)

• Ensure operations adhere to policies and regulations

• Keep abreast with all organizational changes and business developments

• Perform any other duties assigned by the director.

Administration Manager Requirements and skills

• Proven experience as administration manager

• In-depth understanding of office management procedures and departmental and legal policies

• Familiarity with financial and facilities management principles

• Proficient in MS Office

• An analytical mind with problem-solving skills

• Excellent organizational and multitasking abilities

• A team player with leadership skills

• BSc/BA in business administration or relative field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).