Total 3 internal audit manager job vacancies in Others category in Health Promotion Board

We are looking for a highly driven individual to be part of HSA’s Blood Resources Division- Blood bank team, where you will play a key role in supporting the National Blood Programme (NBP). In this front-facing role, the individual will work closely in a dynamic team to maintain and uphold operational efficiencies, safety and quality standards of our blood collection centres’ at the highest levels.

This role will be responsible for motivating, leading, and managing a team of officers within our blood banks. Additionally, the individual will play a strategic liaison role working closely with the Division’s management team on crucial initiatives.

A passion for service and people management is a must. This is an exciting opportunity within the healthcare community, and we’d love to hear from experienced service & management professionals! Experienced industry professionals with relevant transdisciplinary skills looking to transition into the healthcare sector are welcomed to apply.

Desired Attributes

• Driven by passion for Community Service and Civic mindedness
• A natural leader, well versed in people, process and service management strategies
• An excellent communicator and problem solver with a good sense of situational awareness
• Agile, with the ability to manage pressure well in a fast-paced environment
   

[What you will be working on]

Responsibilities:-

• Leads a team of officers across blood collection centres to plan, support and manage operations.
• Strives to maintain Donor feedback above 90%. Monitors Donors Engagement and Retention rates through feedback management.
• Reviews and synthesizes centres’ performance data, closely monitoring operational productivity and efficiency of work processes. Identifies opportunity areas for improvement.
• Oversees Asset Management, Budget Planning & Centre-level Procurement of non-clinical items for the Division
• Closely supports Facilities Management and Workplace Safety requirements of collection centres. 
• Supports Infrastructure, Human Resources, Security & Safety matters at Division level.

What you can look forward to

• Comprehensive training and extensive Learning and Development opportunities and career progression prospects.
• Competitive total package including shift allowances, bonus payouts and other staff benefits.

[What we are looking for]

Requirements

• 2 to 5 years of relevant working experience managing of operations in Healthcare, Community Services, Public/Civil Services or Hospitality settings
• Familiar with the usage of data visualization and data analytics tools, e.g. tableau
• Productivity/Agile/Project Management certifications would be advantageous
• Experienced professionals exploring a mid-career switch are welcomed to apply
• The Centre Manager/Senior Centre Manager will be rostered for duty covering morning, afternoon and weekend shifts, across a 5-day work week supporting the blood collection centres operations hours.
• Team members are not required to perform night shift.

Our Blood banks operate 6 days a week*, between 9am – 8pm* (operating days/hours vary based on location).

Visit https://giveblood.sg  to find out more.

Shortlisted candidates would be contacted within 30 days from the closing date of the advertisement. We regret that only shortlisted candidates would be notified.

The successful appointee will be placed on a one-year contract at the first instance.

You will be a part of the YPS Strategic Operations department, which spearheads process transformation aimed at achieving operational efficiency, quality services and excellence in customer experience.

What You Can expect

As a member of the Strategic Operations Department, you will play a pivotal role in designing tailored communication and engagement strategies, as well as enhancing our user experience to better connect with and address our customer concerns.

Key Responsibilities:

• Design, develop and implement engagement strategies and action plans to effectively inspire our children, youths, and families to make healthier choices.

• Manage the creation of marketing materials and content for both Above-the-Line and Below-the-Line communication channels, and coordinate with internal and external teams to ensure consistent messaging across all channels.

• Utilize data-driven insights to optimize customer engagement and conversion across both analogue and digital channels.

• Monitor and analyze user feedback and behavior to continually improve customer experience.

• Stay updated on industry trends and best practices to drive innovation in digital marketing and user experience design.

What an ideal candidate looks like

An ideal candidate will be a dynamic and self-motivated individual with at least 5 years of relevant working experience. The candidate should possess:

• Proven experience in digital marketing, with a focus on tailored communication, user engagement, and user experience enhancement.

• Strong understanding of digital marketing tools, performance metrics and analytics, and customer relationship management (CRM) systems.

• Have experience in managing marketing communications and campaigns. Strong ability to work independently to craft content and resources for the target audience.

• Excellent communication and creative skills, with the ability to craft compelling and personalized communication content.

• Preferred Qualifications:

  • Bachelor’s degree in Marketing, Communications, Business, or a related field.

  • Experience in user experience (UX) design and optimization.

  • Familiarity with A/B testing and multivariate testing methodologies.

  • Certification in digital marketing or related fields.

The incumbent will:

• Strategise and implement organisational development interventions, which include transformation initiatives, employee engagement and wellness programme, internal communication and corporate social responsibility efforts, across the organisation.
• Implement strategies for regular employee engagement and feedback. This includes facilitating staff dialogue sessions, conducting organisational diagnosis, and designing, developing and delivering people-practices to achieve the desired organisational culture and behaviors.
• Integrate data from various employee touchpoints for a holistic view of employee engagement and to implement improvements and drive engagement.
• Develop and implement change management plans to ensure projects are well-supported and help staff adapt. Work with diverse stakeholders to execute and turn plans into reality.
• Administer the in-house Research, Innovation and Transformation Grant, and serve as a liaison officer to support and manage the governance process of research activities in accordance with the regulatory requirements and the organisation’s research policies and guidelines.
• Serve as a secretariat for the HSA Strong Partnership Workgroup and other senior management meetings.
• Be part of the in-house editorial and design team for the publication of the staff newsletter.

Job Requirements

Require someone who has a passion in building an innovative, engaged and high functioning workforce. The incumbent will need to:

• At least 4 years working experience in facilitating transformation, managing change initiatives, organisational development, research/innovation administration, employee engagement, and/or internal communication.
• Prior working knowledge in statistical/data analytics and experience in public sector would be advantageous.
• Strong verbal and written communication skills, and possess effective EQ to secure buy-in and align expectations amongst various stakeholders, including senior management.
• Self-driven with a can-do attitude, resourceful, meticulous, and able to work both independently and as a team member in a fast-paced and ambiguous environment.
• Proficient in MS Excel, Powerpoint and working knowledge in the use of publication applications like MS Publisher and Canva.